• Oversee the relationship management and operational performance of third-party mortgage subservicers. • Establish and maintain governance frameworks for monitoring subservicer performance, including SLAs, KPIs, and reporting standards. • Conduct performance reviews and operational assessments to ensure compliance with company expectations, investor requirements, and regulatory standards. • Collaborate with Compliance and Risk teams to ensure adherence to federal and state servicing regulations. • Review servicing reports, portfolio performance metrics, and borrower outcomes to identify risks and improvement opportunities. • Coordinate with Capital Markets and Finance teams to support servicing strategy, portfolio analysis, and investor reporting. • Lead issue resolution and escalation processes with subservicers to address operational or compliance matters. • Oversee onboarding and implementation of new subservicing partners, including operational readiness and process alignment. • Ensure accurate and timely reporting on servicing performance, portfolio health, and operational risks for leadership. • Partner with internal teams to continuously improve oversight processes, documentation, and operational controls. • Maintain thorough documentation of oversight activities to support regulatory examinations and internal reviews. • Support long-term servicing strategy by evaluating subservicer capabilities and alignment with growth objectives.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a strategic and people-centered Vice President of People & Culture to steward the heart of our organization—our people. Because our mission is rooted in human connection, we value leadership expressed in many forms and welcome leaders whose diverse experiences and perspectives strengthen how we serve one another. This role calls for an executive leader who thrives in dynamic, mission-driven environments, anticipates organizational needs, and brings thoughtful judgment to complex decisions. Above all, you are inspired by the opportunity to cultivate an exceptional employee experience that enables extraordinary talent to do their best work in service of our mission. As the VP of People & Culture, you will: - People & Culture Strategy - Architect and execute a forward-looking People & Culture strategy aligned with CTL’s mission, values, and enterprise objectives. - Serve as a trusted strategic advisor to the CEO, Senior Leadership Team, and Board on human capital strategy, organizational design, executive coaching, succession planning, and change leadership. - Partner closely with Business Operations, Legal, and Finance to ensure policies, risk management, workforce planning, and compensation strategy are aligned, compliant, and operationally effective. - Design and oversee competitive, equitable, and fiscally responsible total rewards programs that attract, retain, and motivate top talent. - Develop and lead a global People strategy that supports CTL’s international growth, enabling the organization to attract, develop, and retain talent across multiple countries while ensuring scalable structures, culturally responsive practices, and compliance with global employment frameworks. - Leverage people analytics and data-driven insights to measure workforce performance, guide decisions, and identify opportunities for improvement. - Organizational Development & Employee Experience - Plan, direct, and continuously evolve all aspects of organizational development to build CTL’s human capital and leadership capacity. - Develop and implement innovative training and professional development programs that foster employee growth, engagement, and alignment with organizational goals. - Lead change management initiatives to support strategic transitions, cultural evolution, and operational excellence. - Define, collect, and monitor key performance metrics to evaluate workforce effectiveness and inform improvement opportunities. - Design, implement, and oversee systems and compliance practices that promote fairness, equal opportunity, and inclusion across the employee lifecycle, ensuring hiring, development, performance, engagement, and governance practices are equitable, accessible, and aligned with applicable federal, state, and local nondiscrimination laws. - Provide executive sponsorship and strategic guidance to revitalize and grow Employee Resource Communities (ERCs), cultivating belonging, representation, and opportunities for shared leadership. - Talent Strategy & Employer Brand - Develop and execute mission-aligned recruiting strategies to attract high-caliber, diverse talent. - Ensure recruiting, onboarding, and talent management processes are inclusive, equitable, and values-driven. - Build and amplify CTL’s employer brand as a destination for purpose-driven, top-tier professionals in the mental health and tech-forward nonprofit sectors. - Partner with leaders across the organization to anticipate talent needs, build succession pipelines, and develop leadership bench strength. - Leadership & Team Development - Lead, mentor, and inspire the People & Culture team, setting clear goals, performance expectations, and accountability. - Provide consistent, actionable feedback to nurture professional growth, leadership development, and team cohesion. - Model executive presence, sound judgment, and values-based leadership, reinforcing a culture of transparency, empathy, and operational excellence. - Foster cross-functional collaboration across the organization, breaking down silos and enabling collective impact. Qualifications - 10+ years of progressive leadership experience in People, Talent, or Human Resources, including senior-level ownership of people strategy, team leadership, and financial stewardship through close collaboration with Finance on workforce planning, compensation modeling, and budget oversight. - Experience supporting globally distributed teams, including navigating international employment practices, staffing models, and compliance considerations across multiple countries. - Demonstrated experience advising executive leadership, aligning people strategy with organizational priorities and business outcomes. - Broad command of core People & Culture functions, including talent acquisition, employee relations, performance management, compliance, and organizational development. - Proven ability to cultivate inclusive, equitable, and high-accountability cultures, with measurable impact on engagement, retention, and leadership effectiveness. - Proven success leading teams through growth, change, or transformation, building scalable systems and processes that enable sustainable performance. - Strong emotional intelligence and sound judgment, with the ability to steward sensitive matters with discretion and integrity. Preferred Qualifications - Executive-level experience (VP or equivalent) within a mission-driven or values-based organization. - Proven experience building inclusive, high-performance cultures that drive measurable gains in engagement, retention, and leadership effectiveness, including experience guiding teams through high-emotion and mission-critical contexts. - Track record of serving as a strategic thought partner to a CEO and Board, influencing enterprise-wide decisions through a people-first lens. - Experience leading organizational design, succession planning, and leadership development strategy at scale. - Advanced education or certifications in Human Resources, Organizational Development, or related fields (e.g., SHRM-SCP, SPHR, or equivalent). Benefits - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind. - Employer-funded HSA contributions. - Generous PTO, sick time, and 19 paid holidays with a winter break. - 12 weeks of fully paid parental leave after 26 consecutive weeks of service. - Monthly internet and mental health stipends. - Annual Wellness Stipend. - Home office and professional development stipends. - 403(b) retirement plan with employer contribution. - Sabbatical after 3 years of service.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description This senior leadership role is responsible for overseeing global supply chain planning operations, including demand forecasting, supply planning, inventory management, and Sales & Operations Planning (S&OP). The Vice President will drive strategies that ensure products are available at the right time, place, and cost while supporting business growth across multiple channels such as direct-to-consumer, retail, and marketplaces. Working closely with cross-functional leaders in commercial, finance, procurement, and operations, this role will align supply chain capabilities with strategic business goals. The position also leads a distributed planning team and focuses on optimizing operational efficiency, improving forecast accuracy, and strengthening supplier relationships. This is an opportunity to shape global planning strategy while delivering measurable business impact in a dynamic and collaborative environment. - Lead and execute global demand, supply, and inventory planning strategies that support business growth and operational efficiency. - Own the end-to-end Sales & Operations Planning (S&OP) process, aligning commercial forecasts, financial targets, and operational capacity into a unified plan. - Develop and implement inventory strategies that balance service levels with working capital efficiency across multiple channels and regions. - Establish policies for safety stock, replenishment, and slow/obsolete inventory management to optimize inventory health and minimize write-offs. - Build and maintain strategic supplier partnerships focused on improving lead times, delivery reliability, quality, and cost efficiency. - Drive continuous improvement initiatives to enhance forecasting accuracy, streamline workflows, reduce operational complexity, and increase supply chain resilience. - Identify and mitigate supply chain risks related to capacity constraints, material shortages, and global disruptions. - Oversee supply chain data governance, analytics, and system optimization including ERP and planning tools to ensure reliable insights and reporting. - Provide regular KPI reporting and strategic recommendations to executive leadership on supply chain performance and improvement opportunities. - Lead, mentor, and develop a distributed team of supply, demand, and inventory planning professionals, fostering a culture of accountability and high performance. Qualifications - Minimum of 15 years of experience in supply chain management, including at least 10 years in leadership roles. - Demonstrated success leading Sales & Operations Planning (S&OP) processes in complex, multi-channel organizations. - Deep expertise in demand planning, supply planning, and inventory optimization across global operations. - Experience managing supply chain operations across direct-to-consumer, retail, and marketplace channels. - Proven ability to lead, develop, and retain high-performing distributed or remote teams. - Strong executive communication skills with the ability to present complex supply chain insights to non-technical stakeholders. - Experience implementing or optimizing ERP systems and advanced planning tools. - Strong analytical capabilities and a data-driven approach to decision-making. - Excellent cross-functional collaboration skills and ability to influence stakeholders across finance, operations, and commercial teams. - Bachelor’s degree in Supply Chain Management, Business, or a related field; advanced degree or professional certification (e.g., APICS CPIM/CSCP) preferred. - Experience in consumer products, skincare, or beauty industries and familiarity with contract manufacturing or packaging suppliers are considered advantages. Requirements - Minimum of 15 years of experience in supply chain management, including at least 10 years in leadership roles. - Demonstrated success leading Sales & Operations Planning (S&OP) processes in complex, multi-channel organizations. - Deep expertise in demand planning, supply planning, and inventory optimization across global operations. - Experience managing supply chain operations across direct-to-consumer, retail, and marketplace channels. - Proven ability to lead, develop, and retain high-performing distributed or remote teams. - Strong executive communication skills with the ability to present complex supply chain insights to non-technical stakeholders. - Experience implementing or optimizing ERP systems and advanced planning tools. - Strong analytical capabilities and a data-driven approach to decision-making. - Excellent cross-functional collaboration skills and ability to influence stakeholders across finance, operations, and commercial teams. - Bachelor’s degree in Supply Chain Management, Business, or a related field; advanced degree or professional certification (e.g., APICS CPIM/CSCP) preferred. - Experience in consumer products, skincare, or beauty industries and familiarity with contract manufacturing or packaging suppliers are considered advantages. Benefits - Competitive base salary ranging from approximately $240,000 to $260,000 USD annually depending on experience and location. - Eligibility for performance-based bonus programs and discretionary incentives. - Comprehensive healthcare coverage including medical, dental, and vision plans. - Generous paid time off, including volunteer time off. - Flexible work arrangements with remote or hybrid opportunities depending on role requirements. - Professional development resources and learning opportunities. - Wellness benefits including meditation app memberships and product-related perks. - Inclusive and collaborative culture focused on growth, innovation, and employee well-being.

Who we are At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. In 2025 alone, we supported over 3 million moments of crisis nationwide. Over the past decade, our staff and more than 14,000 active volunteers have facilitated 9 million+ conversations with people in crisis, bringing empathy and care to every interaction. We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you’ll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization, support our volunteers, and ensure that every person in crisis receives the care they deserve. If you’re driven by purpose, passionate about cultivating thriving workplace cultures, and energized by leading people-centered strategies that elevate engagement and performance, this is the role for you. As a Vice President of People and Culture, you’ll champion initiatives that strengthen organizational health, develop inclusive and scalable people practices, and empower leaders and teams to do their best work in service of our mission. Role We are seeking a strategic and people-centered Vice President of People & Culture to steward the heart of our organization—our people. Because our mission is rooted in human connection, we value leadership expressed in many forms and welcome leaders whose diverse experiences and perspectives strengthen how we serve one another. This role calls for an executive leader who thrives in dynamic, mission-driven environments, anticipates organizational needs, and brings thoughtful judgment to complex decisions. Above all, you are inspired by the opportunity to cultivate an exceptional employee experience that enables extraordinary talent to do their best work in service of our mission. As the VP of People & Culture, you will: People & Culture Strategy - Architect and execute a forward-looking People & Culture strategy aligned with CTL’s mission, values, and enterprise objectives. - Serve as a trusted strategic advisor to the CEO, Senior Leadership Team, and Board on human capital strategy, organizational design, executive coaching, succession planning, and change leadership. - Partner closely with Business Operations, Legal, and Finance to ensure policies, risk management, workforce planning, and compensation strategy are aligned, compliant, and operationally effective. - Design and oversee competitive, equitable, and fiscally responsible total rewards programs that attract, retain, and motivate top talent. - Develop and lead a global People strategy that supports CTL’s international growth, enabling the organization to attract, develop, and retain talent across multiple countries while ensuring scalable structures, culturally responsive practices, and compliance with global employment frameworks. - Leverage people analytics and data-driven insights to measure workforce performance, guide decisions, and identify opportunities for improvement. Organizational Development & Employee Experience - Plan, direct, and continuously evolve all aspects of organizational development to build CTL’s human capital and leadership capacity. - Develop and implement innovative training and professional development programs that foster employee growth, engagement, and alignment with organizational goals. - Lead change management initiatives to support strategic transitions, cultural evolution, and operational excellence. - Define, collect, and monitor key performance metrics to evaluate workforce effectiveness and inform improvement opportunities. - Design, implement, and oversee systems and compliance practices that promote fairness, equal opportunity, and inclusion across the employee lifecycle, ensuring hiring, development, performance, engagement, and governance practices are equitable, accessible, and aligned with applicable federal, state, and local nondiscrimination laws. - Provide executive sponsorship and strategic guidance to revitalize and grow Employee Resource Communities (ERCs), cultivating belonging, representation, and opportunities for shared leadership. Talent Strategy & Employer Brand - Develop and execute mission-aligned recruiting strategies to attract high-caliber, diverse talent. - Ensure recruiting, onboarding, and talent management processes are inclusive, equitable, and values-driven. - Build and amplify CTL’s employer brand as a destination for purpose-driven, top-tier professionals in the mental health and tech-forward nonprofit sectors. - Partner with leaders across the organization to anticipate talent needs, build succession pipelines, and develop leadership bench strength. Leadership & Team Development - Lead, mentor, and inspire the People & Culture team, setting clear goals, performance expectations, and accountability. - Provide consistent, actionable feedback to nurture professional growth, leadership development, and team cohesion. - Model executive presence, sound judgment, and values-based leadership, reinforcing a culture of transparency, empathy, and operational excellence. - Foster cross-functional collaboration across the organization, breaking down silos and enabling collective impact. Minimum Qualifications - 10+ years of progressive leadership experience in People, Talent, or Human Resources, including senior-level ownership of people strategy, team leadership, and financial stewardship through close collaboration with Finance on workforce planning, compensation modeling, and budget oversight. - Experience supporting globally distributed teams, including navigating international employment practices, staffing models, and compliance considerations across multiple countries. - Demonstrated experience advising executive leadership, aligning people strategy with organizational priorities and business outcomes. - Broad command of core People & Culture functions, including talent acquisition, employee relations, performance management, compliance, and organizational development. - Proven ability to cultivate inclusive, equitable, and high-accountability cultures, with measurable impact on engagement, retention, and leadership effectiveness. - Proven success leading teams through growth, change, or transformation, building scalable systems and processes that enable sustainable performance. - Strong emotional intelligence and sound judgment, with the ability to steward sensitive matters with discretion and integrity. Preferred Qualifications - Executive-level experience (VP or equivalent) within a mission-driven or values-based organization. - Proven experience building inclusive, high-performance cultures that drive measurable gains in engagement, retention, and leadership effectiveness, including experience guiding teams through high-emotion and mission-critical contexts. - Track record of serving as a strategic thought partner to a CEO and Board, influencing enterprise-wide decisions through a people-first lens. - Experience leading organizational design, succession planning, and leadership development strategy at scale. - Advanced education or certifications in Human Resources, Organizational Development, or related fields (e.g., SHRM-SCP, SPHR, or equivalent). As part of our 24/7, 365-day workforce, this role requires flexible hours, occasional availability outside standard business times, and periodic travel to ensure teams and operations are fully supported. Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. For United States-based candidates: The full salary range for this position, across all United States geographies, is $139,524-$176,946. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.