Crisis Text Line, Inc.

Who we are At Crisis Text Line we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. Crisis Text Line provides free, 24/7, confidential mental health support via text, delivering crisis intervention and prevention when it’s needed most. We pair human connection with scalable technology, research, and partnerships to strengthen mental health systems and drive lasting change. We support individuals, communities, and populations, working in partnership with NGOs, foundations, corporations, and government and intergovernmental agencies to scale impact globally. We are building a team of thoughtful, purpose-driven professionals who want their work to matter. If you’re driven by purpose, energized by organizing and leading high-impact initiatives, and motivated to build processes and projects that empower teams and advance organizational priorities, this is the role for you. Role Summary The Executive Program Manager is a member of the Executive Operations (ExecOps) Team within the Office of the CEO. The team facilitates cross-functional collaboration, provides org-wide project and program management support, drives strategic priorities, and maximizes efficiency and ROI of Executive time. In pursuit of these efforts, the team engages directly with senior executives and staff of all levels across the organization to collaboratively drive identification, adoption, and expansion of strategic tools and process improvements to accelerate organization-wide effectiveness and efficiency. We are seeking a highly organized, strategic, and proactive Executive Program Manager to partner in driving organizational priorities, cross-functional initiatives, and executive-level operations. This role combines executive administrative support, project leadership, and operational strategy to ensure seamless execution of initiatives and alignment across the organization. The ideal candidate thrives in a fast-paced, mission-driven environment, excels at anticipating needs, and has the judgment and discretion to engage with internal and external stakeholders and manage complex priorities at the executive level. Key Responsibilities - Project Management Support: Manage cross-functional projects and strategic initiatives, ensuring accountability, transparency, and goals alignment across teams. - Conference Engagement Management: Oversee end-to-end conference engagement management for executives, including travel arrangements and itineraries and cross-functional coordination to ensure a seamless event experience aligned with organizational goals. - Communications: Develop draft presentations/slide decks, talking points, briefing materials, and social content for internal and external audiences. - Systems & Infrastructure: Create and maintain process templates, dashboards, shared drives, and documentation in Asana, GSuite, and Salesforce that facilitate cross-functional collaboration, executive review, and revenue generation. - Relationship Management: Develop and maintain positive, strategic relationships across all levels of the organization, serving as a liaison between executives, internal teams, and external stakeholders. - Internal Event Coordination: Plan, coordinate, and lead logistics for offsites, leadership meetings, and team events. - Executive Prioritization: Facilitate and track executive engagement with cross-functional deliverables, triaging timely executive review and approval. - Administrative Support: Provide strategic administrative support that anticipates needs and proactively removes barriers, including managing executive agendas and complex calendars across time zones. Minimum Qualifications - 5+ years of experience supporting senior leaders, including C-suite executives. - Proficiency with project management tools (Asana, Trello, Monday.com, or equivalent) and collaboration platforms (Slack, Zoom, Teams, etc.). - Proven experience providing agile executive-level support or project coordination in complex, fast-paced environments. - Strong organizational, time management, and project management skills, with the ability to manage multiple priorities simultaneously. - Exceptional written and verbal communication skills; able to synthesize complex information clearly. - Strategic thinker with a collaborative mindset, able to identify and adapt alignment opportunities across teams to drive organizational impact. - High level of discretion, professionalism, and judgment when handling confidential information. Preferred Qualifications - Experience in nonprofit and/or grantmaking organizations, healthcare, mental health, or volunteer-driven settings. - Experience supporting C-suite executives or senior leadership in fast-paced, mission-driven organizations. - Demonstrated success managing complex projects or programs from inception through completion. - Experience coordinating cross-functional initiatives, especially between marketing, development, operations, or events. - Experience preparing executive-level reports, presentations, and briefing materials. Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. For United States-based candidates: The target salary range for this position, across the United States, is $79,464–$92,631. Starting salary will vary based on location, qualifications, and prior experience. Candidates will learn the range specific to their location during the interview process. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA. No visa sponsorship available for this position. #KR-1 #LI-KR1 This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

Who we are At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our volunteers are at the heart of that mission—showing up with empathy, courage, and care to support people in their most difficult moments. We’re looking for team members who are passionate about strengthening and supporting this volunteer community. In this role, you’ll help improve the systems, programs, and insights that empower volunteers to do their best work. The work you contribute—through better data, stronger programs, and thoughtful collaboration—helps ensure more people receive life-saving support when they need it most. Role The Volunteer Operations Program Specialist partners closely with the Director of Volunteer Operations to strengthen the systems, programs, and operational processes that support Crisis Text Line’s volunteer community. This role serves as a key bridge between Volunteer Operations, Build (Product & Engineering), and Analytics, helping the organization better understand volunteer lifecycle data, program performance, and platform effectiveness. A major focus of this role is program analysis, operational insight generation, and cross-functional collaboration—ensuring that initiatives, pilots, and operational improvements are informed by data and evaluated effectively. This role focuses on generating real-time, actionable insights to inform program decisions and improve outcomes. Why This Role Matters This role is pivotal to Crisis Text Line’s sustainable growth. The Volunteer Operations Program Analyst will have an opportunity to build and shape processes from scratch which will drive strategic impact across US Operations, improve user and volunteer experiences, and enable the organization to reach millions more people in crisis. Key Responsibilities Data & Program Analytics - Analyze volunteer lifecycle data to identify trends, bottlenecks, and opportunities for operational improvement. - Track platform performance and key program KPIs, providing regular insights and reporting to Volunteer Operations leadership. - Support the evaluation of programs, pilots, and initiatives, ensuring the team is asking the right analytical questions and measuring impact effectively. - Translate raw data into clear insights, findings, and recommendations that inform program priorities and operational decisions. - Synthesize analytical findings into clear, actionable insights for internal stakeholders across operations, product, and leadership teams. - Identify opportunities for new dashboards or reporting tools that would improve operational visibility and decision making. - Partner with the Data and Analytics teams to define dashboard requirements and ensure Volunteer Operations has access to meaningful insights. - Help determine when new reporting infrastructure is needed versus better utilizing existing Salesforce data and dashboards. Product Collaboration - Partner with Build (Product and Engineering) teams to provide operational insights that inform platform improvements and roadmap priorities. - Ensure Volunteer Operations insights, volunteer feedback, and operational inefficiencies are clearly communicated to product teams. - Support product discovery and iteration by bringing data-driven perspectives from Volunteer Operations into product discussions. Program Evaluation & Operational Insights - Evaluate the effectiveness of volunteer programs, operational initiatives, and pilots, helping the organization learn quickly and iterate. - Identify patterns in volunteer engagement, program outcomes, and platform usage that inform operational improvements. - Help the team understand what is working, what is not, and where to focus future investment. - Work closely with Volunteer Operations leadership, Build teams, and Analytics partners to ensure data insights translate into real operational improvements. - Collaborate with US Operations teams to identify data needs and operational gaps that analytics and dashboards can address. - Communicate insights clearly to both technical and non-technical stakeholders. Minimum Qualifications - 3-4 Years of Experience in program operations, analytics, operations strategy, or program evaluation, ideally in mission-driven, nonprofit, or technology-enabled organizations. - Strong analytical skills with the ability to identify trends, interpret program performance data, and translate findings into recommendations. - Hands-on experience and familiarity working with data dashboards, analytics tools, or operational reporting systems (e.g., Salesforce, BI dashboards, analytics platforms). - Demonstrated ability to work cross-functionally with product, data, or engineering teams. - Excellent communication skills with the ability to translate complex data insights into clear, actionable recommendations. - Strong problem-solving skills with the ability to balance strategic thinking and hands-on execution. - Ability to manage multiple priorities in a fast-paced, evolving environment. Preferred Qualifications - Experience working with volunteer management platforms or volunteer programs. - Familiarity with product development cycles or product roadmap collaboration. - Experience designing or contributing to operational dashboards and reporting frameworks. - Experience evaluating program impact, pilots, or operational initiatives. Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. For United States-based candidates: The full salary range for this position, across all United States geographies, is $67,452 to $75,768. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary No visa sponsorship available for this position. #LI-KR1 This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

At Crisis Text Line, engineering, product, and design work as one team to create a trusted, innovative, and deeply human-centered Crisis Care Platform. Our technology supports millions of people in moments of need and empowers global partners to deliver life-saving support at scale. We’re seeking a senior full-stack engineer who is passionate about shipping production-ready software, owning high-impact features end-to-end, and tackling complex technical challenges that have real-world impact. Role: As a Senior Full-Stack Software Engineer, you will design, build, deploy, and operate core platform features used by people in their most vulnerable moments. You’ll help evolve our API-first, services-driven architecture while raising the bar on security, reliability, and developer experience. This is a highly hands-on role for engineers who want deep ownership, technical influence, and mission-driven impact. Our Stack You’ll work across a modern, cloud-based environment, including: - Backend: Services, APIs (GraphQL), relational databases - Frontend: Full-stack ownership of user-facing and internal tools - Cloud: AWS - Infrastructure: Terraform (nice to have) - Observability: Datadog, Grafana - CI/CD: Automated pipelines and DevOps-first culture Responsibilities - Own features end-to-end: Design, build, test, ship, and maintain full-stack features in production. - Solve hard problems: Break down ambiguous technical challenges and deliver scalable, secure solutions. - Champion security: Contribute to authentication, authorization, and platform security practices. - Build for scale: Improve service architecture, APIs, and system reliability as we grow globally. - Collaborate deeply: Partner with product, design, and engineering peers to deliver high-impact solutions. - Raise engineering quality: Improve testing, CI/CD, observability, and developer workflows. - Support production: Participate in on-call rotation to ensure platform reliability. Qualifications: - 6+ years of experience programming in a high-level language - 4+ years of experience in full-stack development - Experience working with telemetry tools such as Datadog or Grafana - Experience working with Terraform is a plus - Experience working within cloud environments (AWS). - Hands‑on experience with PHP (Symfony framework), Node.js, React/Redux, and Golang - Strong experience working with relational databases such as MySQL and PostgreSQL, as well as caching technologies like Redis - Experience building and maintaining REST‑based APIs and GraphQL APIs - Strong problem-solving skills, ability to communicate analysis and reasoning clearly Preferred Qualifications - Experience acting as a security champion, including threat modeling, vulnerability remediation, or leading secure coding practices. - Hands-on experience building or supporting authentication and identity systems (OAuth, SSO, JWT, RBAC, identity providers). - Experience designing or evolving service-oriented or API-first architectures. - Experience in improving or owning CI/CD infrastructure, deployment automation, and release processes. - Familiarity with infrastructure-as-code, especially Terraform. - Experience designing for high availability, performance, and observability at scale. - Demonstrated ability to mentor other engineers, elevate code quality, and contribute to architectural discussions. - Background working in mission-driven, regulated, or high-trust environments (e.g., healthcare, nonprofit, financial services). - Strong product mindset with the ability to translate user and business needs into clean, scalable technical solutions. Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. The full salary range for this position, across all United States geographies, is $115,192 to $160,018. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA Benefits & Well-Being Crisis Text Line offers thoughtfully designed, equity-centered benefits that support holistic wellness, financial security, and flexibility. Our benefits are built to meet people where they are and reduce barriers to care and sustainability. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly wellness and mental health stipends - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. #LI-KR1 This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

WHO WE ARE At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. Over the past decade, our staff and more than 14,000 active volunteers have facilitated 9 million+ conversations with people in crisis, bringing empathy and care to every interaction. In 2025 alone, we supported over 3 million moments of crisis nationwide. Our Advancement department brings together institutional giving, corporate partnerships, and individual philanthropy to build the funding foundation that makes Crisis Text Line's mission sustainable and scalable. Together, we are growing a diversified philanthropic portfolio, deepening relationships with foundation and corporate funders, and building the infrastructure, strategy, and storytelling that connect our life-saving work to the resources it deserves. WHAT YOU’LL DO As Senior Grants Manager, you will: - Own the full grants lifecycle from identification to close. Lead the research, writing, submission, and reporting for philanthropic foundation and corporate grants and reports. Manage a robust and growing pipeline with discipline, working backwards from deadlines to ensure nothing falls through the cracks. - Write compelling, data-rich proposals that win. Translate Crisis Text Line's programs, clinical insights, and impact data into persuasive narratives for six- and seven-figure asks. Strike the right balance between data, strategy, and mission to make a clear case for why funders should invest. - Build and steward the grant calendar and pipeline. Serve as the "air traffic controller" for the grants process, maintaining a well-organized calendar in Salesforce with full visibility into submission timelines, renewal windows, reporting deadlines, and projected revenue. - Create a content library that scales the team. In partnership with marketing and program leadership, develop and maintain reusable grant assets — one-pagers, impact narratives, program descriptions, and boilerplate — so the team can move quickly when opportunities arise. - Prospect for new funding opportunities. Identify and grow a pipeline of new foundation and corporate grant opportunities aligned with Crisis Text Line's mission. Monitor mental health funding trends and respond strategically to RFPs and emerging opportunities. - Collaborate deeply across the organization. Build strong working relationships with program, research, finance, legal, marketing, and technology teams to produce excellent proposals and accurate reports. Manage up, across, and outward with equal ease. - Drive accountability and process excellence. Set clear expectations for internal contributors, manage competing timelines without hand-holding, and bring a project management mindset to every submission. Create the structures that keep the grants function running smoothly even when priorities shift. WHO YOU ARE You may be the right candidate if you are: - A genuine believer in the mission. You are moved by Crisis Text Line's work at the intersection of mental health, technology, and equity. You are energized by the urgency of what we do, and you bring that energy into your writing and your relationships. - An experienced and accomplished grants professional. You bring 7+ years of nonprofit grant writing experience, with a strong track record of securing six- and seven-figure grants from foundations and corporate funders. - An exceptional writer and storyteller. Your proposals are clear, persuasive, and well-crafted. You write with precision and intentionality, turning complex programs and data into accessible narratives and adapting your voice and framing to match the priorities and language of each funder. - A project management powerhouse. You are extraordinarily organized. You build timelines, stick to them, and hold others accountable without being a bottleneck. You thrive under deadline pressure and bring calm, systematic thinking to a fast-moving environment. - A strategic thinker with a bias for execution. You understand how funding strategy, programmatic priorities, and funder interests intersect. You develop tailored, funder-specific approaches and turn internal strategy into actionable cases for investment without waiting to be told exactly what to write. - A collaborative, cross-functional partner. You are a skilled active listener who takes time to understand the nuance of programs and initiatives. You build trust quickly with colleagues across teams, and you make collaboration feel easy and productive. - A proactive prospector and relationship builder. You actively identify new funding opportunities and bring a business development mindset to the grants function, helping the team stay ahead of the pipeline rather than chasing it. - A nimble, self-directed operator. You thrive in organizations that are growing, evolving, and occasionally scrappy. You do not need everything to be figured out before you get started. You ask good questions, make smart judgments, and keep moving. The full salary range for this position, across all United States geographies, is $90,000 - $100,000. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA. TO APPLY If this role speaks to you, please apply with: 1) your resume, 2) a cover letter that tells us why you are drawn to Crisis Text Line and this particular role, and 3) a funder-facing writing sample that reflects your best work (e.g., a proposal, LOI, or funder report). Please address your cover letter to Brian Jones, Vice President of Philanthropy. Applications are reviewed on a rolling basis. Crisis Text Line has retained DH Search to support the recruitment of a Senior Grants Manager. DH Search is a national search firm that works exclusively with nonprofits and mission-driven organizations to recruit and hire extraordinary people. Learn more at www.dhsearch.net This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

WHO WE ARE At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. Over the past decade, our staff and more than 14,000 active volunteers have facilitated 9 million+ conversations with people in crisis, bringing empathy and care to every interaction. In 2025 alone, we supported over 3 million moments of crisis nationwide. Our Corporate Partnerships team sits at the heart of Crisis Text Line's Advancement department, driving the revenue relationships that make our mission sustainable and scalable. We work with some of the most recognizable brands in technology, sports, and entertainment — including partners like Nike, TikTok, and the NBA — building collaborations that go beyond traditional CSR to create something strategic, mutually valuable, and built to last. WHAT YOU’LL DO As Senior Director of Corporate Partnerships, you will: - Own and grow a corporate revenue pipeline. Proactively source, qualify, cultivate, and close new corporate partnerships, sponsorships, and multi-year agreements. Maintain rigorous pipeline discipline in Salesforce, with clear visibility into prospects, timelines, and revenue projections at every stage. - Deepen and steward existing partnerships. Bring a high level of intentionality to every corporate relationship, developing tailored engagement strategies, identifying opportunities to add value, and ensuring partners experience Crisis Text Line as a creative, attentive, and mission-driven collaborator. - Develop and pitch innovative partnership models. Work closely with internal teams to shape new offerings that go beyond traditional CSR, including fee-for-service arrangements, data and insights products, employer-focused mental health solutions, platform integrations, and licensing opportunities. - Drive accountability across the corporate portfolio. Establish clear engagement strategies, deliverables, and check-in processes for every account. Build reporting structures that give leadership real-time visibility into pipeline health, revenue forecasts, and partnership milestones. - Collaborate across the organization. Partner closely with Marketing, Research and Impact, Product, Legal, and Finance teams to design and execute partnerships that are innovative, compliant, and mutually beneficial. Leverage Crisis Text Line’s data and insights capabilities as a key differentiator in every external conversation. - Represent Crisis Text Line externally. Serve as a visible, credible ambassador for the organization at conferences, events, and meetings with senior corporate decision-makers. Expand Crisis Text Line’s brand presence among companies with the reach, resources, and values to become long-term partners. WHO YOU ARE You may be the right candidate if you are: - A genuine believer in the mission. You are moved by Crisis Text Line's work at the intersection of mental health, technology, and equity. You are energized by the urgency of what we do, and you bring that energy into your pitches, your relationships, and your results. - An experienced and accomplished corporate partnerships professional. You bring at least 8 years of experience in corporate partnerships and/or business development, with a proven track record of securing six- and seven-figure partnerships and managing a robust portfolio independently. - A creative dealmaker and strategic thinker. You identify new revenue models, design partnership structures that reflect what each company actually needs, and bring a consultative approach and creative instincts that make Crisis Text Line an indispensable partner. - A thoughtful and genuine relationship builder. You invest deeply in the people you work with, both inside and outside the organization. You understand that the best partnerships are built on trust, responsiveness, and consistent follow-through, and you hold yourself to a high standard of stewardship at every stage. - An exceptional communicator and executive-level presenter. You are persuasive in a room and in writing. You command the attention of a C-suite audience, translate complex mission-driven work into compelling business cases, and negotiate with confidence and grace. - A collaborative, cross-functional partner. You build strong internal relationships and understand that great partnerships require alignment across teams. You work fluidly with Marketing, Research, Product, and Finance, and you bring those teams along rather than working around them. - A disciplined and resilient self-starter. You are process-oriented and self-directed, managing a complex portfolio of prospects and partners without hand-holding. You stay focused and energized through long cycles, bring both urgency and patience to relationship-building, and don't lose momentum when the path to yes takes time. PREFERRED QUALIFICATIONS - Experience in nonprofit, social impact, health, or mental health sectors - Experience with Salesforce, Apoloo, Rel Sci, and/or other prospect and donor management software - Experience using Asana or similar project management tools This role requires willingness and ability to travel up to 10%. SALARY AND BENEFITS The full salary range for this position, across all United States geographies, is $125,000 - $150,000. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA. TO APPLY If this role speaks to you, please apply with: 1) your resume and 2) a cover letter that tells us why you are drawn to Crisis Text Line and this particular role. Please address your cover letter to Brian Jones, Vice President of Philanthropy. Applications are reviewed on a rolling basis. Crisis Text Line has retained DH Search to support the recruitment of a Senior Director of Corporate Partnerships. DH Search is a national search firm that works exclusively with nonprofits and mission-driven organizations to recruit and hire extraordinary people. Learn more at www.dhsearch.net #LI-KR1 This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

Who We Are At Crisis Text Line, our mission is to promote mental well-being for people wherever they are. Our technology powers life-saving crisis support across the U.S. and around the world, connecting people to trained counselors when they need help most. Our Build department brings together engineering, product, and design to create the most trusted and effective crisis care platform in the industry. Together, we are building technology that enables safe, reliable crisis conversations, empowers global affiliates to operate support services, and advances a services- and API-first architecture that integrates data and predictive insights across the platform. The Role We are seeking an exceptional Senior Engineering Manager to lead the Conversation Applications Team (CAT) — the team responsible for the systems that power real-time crisis conversations. This leader will guide the evolution of our Crisis Care Platform, helping transition legacy PHP services to Go-based systems, while strengthening our API-first architecture, platform reliability, observability, and engineering delivery practices. The role combines architectural thinking with strong people leadership, mentoring a high-performing engineering team and partnering closely with Product, Clinical, Data, and Infrastructure teams to build systems that enable life-saving support at scale. Responsibilities Technical Leadership - Lead the modernization of core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across routing, counselor tools, and shared services. - Standardize CI/CD, deployments, observability, logging, and telemetry across AWS- and Go-based environments to enable reliable, predictable operations. Platform Maturity - Establish SLAs, incident management practices, performance baselines, and monitoring frameworks to strengthen system resilience, reliability, and error visibility. - Drive platform maturity from ~2/5 to ~4/5 by implementing engineering standards, documentation patterns, and consistent service quality across the squad. - Own the technology strategy and develop a plan to modernize core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across the CTL platform, volunteer management lifecycle, and other core services. Shipping Features - Own the execution and delivery of client-facing features by leading an engineering team committed to quality, velocity, and customer impact. - Own the technology strategy and develop a plan to modernize core platform services (PHP → Go), defining service boundaries, architectural patterns, and dependency sequencing across the CTL platform, volunteer management lifecycle, and other core services. Cross-functional Collaboration - Partner with Product, Developer Platform, DevOps/SRE, and Security to align on shared infrastructure, governance, roadmap priorities, and technical dependencies. - Collaborate with Data Engineering, Research, and Analytics to ensure cross-service reliability, performant data flows, and architectural alignment across the Build department. Leadership & Team Development - Lead and mentor a team of 6–8 engineers, supporting growth in architectural thinking, system ownership, delivery discipline, and engineering excellence. - Set clear expectations, provide thoughtful and actionable feedback, and cultivate a culture of reliability, autonomy, innovation, and strong documentation practices. - Serve as a coaching-focused, people-first leader who brings structure, clarity, and calm to complex platform and migration work. - Communicate with empathy while maintaining high standards, thriving in ambiguity, and modeling the team’s expected documentation, reliability, and engineering discipline. Qualifications Required - 5+ years building and operating backend or platform systems in production - 3+ years of engineering management leading teams and delivering complex initiatives - Experience modernizing legacy systems and leading architectural migrations (e.g., PHP → Go, monolith → services) - Strong knowledge of distributed systems, API-first architecture, and service design - Experience with AWS, Terraform, CI/CD pipelines, GraphQL, and relational databases - Ability to guide teams on AWS reliability, security, and cost best practices - Experience establishing automated testing practices (unit, integration, contract, and end-to-end testing) - Experience improving system reliability and observability (logging, monitoring, telemetry, performance tuning) - Strong planning, prioritization, and execution in sprint-based development environments Preferred - Architectural familiarity with Go, PHP, and React (hands-on coding not required). - Experience leading platform modernization efforts in complex or mission-critical environments. - Ability to balance innovation, reliability, and technical debt management in architectural decision-making. Leadership Fit - Coaching-oriented, people-first engineering leader - Brings clarity, structure, and strong delivery discipline - Empowers engineers with ownership while maintaining high standards for reliability and quality - Communicates effectively across technical and cross-functional partners - Balances speed, reliability, and technical debt in decision-making - Motivated by building teams and technology that advance Crisis Text Line’s mission Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. The full salary range for this position, across all United States geographies, is $135,520 to $170,000 The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. Only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA #LI-KR1 This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.

Who we are At Crisis Text Line, we believe that every person in crisis deserves to be heard, understood, and supported. Our mission is carried forward by people who lead with empathy, integrity, and a deep sense of responsibility to one another and the communities we serve. In 2025 alone, we supported over 3 million moments of crisis nationwide. Over the past decade, our staff and more than 14,000 active volunteers have facilitated 9 million+ conversations with people in crisis, bringing empathy and care to every interaction. We are building a team of thoughtful, purpose-driven professionals who want their work to matter. Across every role, you’ll have the opportunity to contribute to meaningful impact, collaborate with committed colleagues, and help shape systems, programs, and experiences that strengthen our organization, support our volunteers, and ensure that every person in crisis receives the care they deserve. If you’re driven by purpose, passionate about cultivating thriving workplace cultures, and energized by leading people-centered strategies that elevate engagement and performance, this is the role for you. As a Vice President of People and Culture, you’ll champion initiatives that strengthen organizational health, develop inclusive and scalable people practices, and empower leaders and teams to do their best work in service of our mission. Role We are seeking a strategic and people-centered Vice President of People & Culture to steward the heart of our organization—our people. Because our mission is rooted in human connection, we value leadership expressed in many forms and welcome leaders whose diverse experiences and perspectives strengthen how we serve one another. This role calls for an executive leader who thrives in dynamic, mission-driven environments, anticipates organizational needs, and brings thoughtful judgment to complex decisions. Above all, you are inspired by the opportunity to cultivate an exceptional employee experience that enables extraordinary talent to do their best work in service of our mission. As the VP of People & Culture, you will: People & Culture Strategy - Architect and execute a forward-looking People & Culture strategy aligned with CTL’s mission, values, and enterprise objectives. - Serve as a trusted strategic advisor to the CEO, Senior Leadership Team, and Board on human capital strategy, organizational design, executive coaching, succession planning, and change leadership. - Partner closely with Business Operations, Legal, and Finance to ensure policies, risk management, workforce planning, and compensation strategy are aligned, compliant, and operationally effective. - Design and oversee competitive, equitable, and fiscally responsible total rewards programs that attract, retain, and motivate top talent. - Develop and lead a global People strategy that supports CTL’s international growth, enabling the organization to attract, develop, and retain talent across multiple countries while ensuring scalable structures, culturally responsive practices, and compliance with global employment frameworks. - Leverage people analytics and data-driven insights to measure workforce performance, guide decisions, and identify opportunities for improvement. Organizational Development & Employee Experience - Plan, direct, and continuously evolve all aspects of organizational development to build CTL’s human capital and leadership capacity. - Develop and implement innovative training and professional development programs that foster employee growth, engagement, and alignment with organizational goals. - Lead change management initiatives to support strategic transitions, cultural evolution, and operational excellence. - Define, collect, and monitor key performance metrics to evaluate workforce effectiveness and inform improvement opportunities. - Design, implement, and oversee systems and compliance practices that promote fairness, equal opportunity, and inclusion across the employee lifecycle, ensuring hiring, development, performance, engagement, and governance practices are equitable, accessible, and aligned with applicable federal, state, and local nondiscrimination laws. - Provide executive sponsorship and strategic guidance to revitalize and grow Employee Resource Communities (ERCs), cultivating belonging, representation, and opportunities for shared leadership. Talent Strategy & Employer Brand - Develop and execute mission-aligned recruiting strategies to attract high-caliber, diverse talent. - Ensure recruiting, onboarding, and talent management processes are inclusive, equitable, and values-driven. - Build and amplify CTL’s employer brand as a destination for purpose-driven, top-tier professionals in the mental health and tech-forward nonprofit sectors. - Partner with leaders across the organization to anticipate talent needs, build succession pipelines, and develop leadership bench strength. Leadership & Team Development - Lead, mentor, and inspire the People & Culture team, setting clear goals, performance expectations, and accountability. - Provide consistent, actionable feedback to nurture professional growth, leadership development, and team cohesion. - Model executive presence, sound judgment, and values-based leadership, reinforcing a culture of transparency, empathy, and operational excellence. - Foster cross-functional collaboration across the organization, breaking down silos and enabling collective impact. Minimum Qualifications - 10+ years of progressive leadership experience in People, Talent, or Human Resources, including senior-level ownership of people strategy, team leadership, and financial stewardship through close collaboration with Finance on workforce planning, compensation modeling, and budget oversight. - Experience supporting globally distributed teams, including navigating international employment practices, staffing models, and compliance considerations across multiple countries. - Demonstrated experience advising executive leadership, aligning people strategy with organizational priorities and business outcomes. - Broad command of core People & Culture functions, including talent acquisition, employee relations, performance management, compliance, and organizational development. - Proven ability to cultivate inclusive, equitable, and high-accountability cultures, with measurable impact on engagement, retention, and leadership effectiveness. - Proven success leading teams through growth, change, or transformation, building scalable systems and processes that enable sustainable performance. - Strong emotional intelligence and sound judgment, with the ability to steward sensitive matters with discretion and integrity. Preferred Qualifications - Executive-level experience (VP or equivalent) within a mission-driven or values-based organization. - Proven experience building inclusive, high-performance cultures that drive measurable gains in engagement, retention, and leadership effectiveness, including experience guiding teams through high-emotion and mission-critical contexts. - Track record of serving as a strategic thought partner to a CEO and Board, influencing enterprise-wide decisions through a people-first lens. - Experience leading organizational design, succession planning, and leadership development strategy at scale. - Advanced education or certifications in Human Resources, Organizational Development, or related fields (e.g., SHRM-SCP, SPHR, or equivalent). As part of our 24/7, 365-day workforce, this role requires flexible hours, occasional availability outside standard business times, and periodic travel to ensure teams and operations are fully supported. Reliable High-Speed Internet Required: Must have a stable high-speed internet connection to support seamless remote collaboration, virtual meetings, online job tasks, etc. For United States-based candidates: The full salary range for this position, across all United States geographies, is $139,524-$176,946. The upper portion of the salary range is typically reserved for existing employees who demonstrate strong performance over time. Starting salary will vary by location, qualifications, and prior experience; during the interview process, candidates will learn the starting salary range applicable for their location. We pay competitively in the tech-forward nonprofit space and offer a robust benefits package. Benefits & Well-Being Crisis Text Line recognizes that we are all unique human beings with unique life circumstances, and our benefits package aims to be as flexible as possible to support your needs as you work to promote mental well-being for people, wherever they are. Our benefits package is thoughtfully designed using an equity lens, with input from our team and from industry best practices. Highlights include: - Comprehensive medical, dental, and vision options that prioritize accessibility and financial peace of mind - Employer-funded HSA contributions - Generous PTO, sick time, and 19 paid holidays with a winter break - 12 weeks of fully paid parental leave after 26 consecutive weeks of service - Monthly internet and mental health stipends - Annual Wellness Stipend - Home office and professional development stipends - 403(b) retirement plan with employer contribution - Sabbatical after 3 years of service Benefits are for U.S.-based employees; international benefits may vary. Within the United States, only candidates in the following states will be eligible for employment: CA, CO, CT, FL, GA, IL, IN, IA, MD, MA, MI, MO, NJ, NM, NY, NC, OH, PA, TN, TX, UT, VA, WA.This is a remote-only position Please note: The following eligibility applies to U.S.-based roles only. Only candidates in the following states will be eligible for employment: CO, CT, FL, GA, IL, IN, MD, MA, MI, NJ, NM, NY, NC, PA, TN, TX, UT, VA, WA.