This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Customer Service Representative for our ThermaTru Brand, you will be responsible for delivering high-quality service that creates a positive experience for our B2B customers. You will support order management, customer inquiries, and service resolution while ensuring accuracy and responsiveness in a fast-paced environment. - Manage inbound calls and emails, process and validate customer orders, and collaborate with internal partners to resolve issues and maintain strong customer relationships. - The ideal candidate is professional under pressure, detail-oriented, and motivated to support both individual and team objectives that strengthen business strategies and customer satisfaction. We value individuals who can: - Think Fast: Use systems, data, and problem-solving skills to respond quickly and accurately to customer needs. - Work It Together: Collaborate across teams and departments to resolve issues and support seamless customer experiences. - Make the Hard Call: Take ownership of customer concerns and make thoughtful decisions to resolve challenges while protecting service commitments. POSITION LOCATION: This is a remote position in the United States with regular hours Monday through Friday, 8:00 AM – 5:00 PM. What you will be doing: - Perform timely and accurate order validation supporting approximately $1B in annual sales revenue while ensuring customer-specific service expectations are met. - Manage order modifications in alignment with customer requests while minimizing service disruptions and potential financial risk. - Respond to customer inquiries including order status, inventory availability, product information, order discrepancies (claims/returns), account status, pricing, and sales programs. - Manage and assess customer-related issues and implement appropriate resolutions through phone, email, and other communication channels while maintaining customer experience standards. - Work collaboratively with cross-functional partners including Pricing, Sales Administration, Transportation, Finance, Quality, Marketing, and Field Sales. - Utilize technology platforms and systems to efficiently respond to customer needs, including Delivery Ware, shared email platforms, customer portals, and Electronic Data Interchange (EDI). - Maintain accurate documentation and ensure data integrity across systems. - Support team initiatives and contribute to continuous improvement in customer service processes. - Perform other duties as assigned. Qualifications - Minimum of 1 year of customer service experience in a service-oriented industry. - Proficiency in Microsoft Excel, Word, and PowerPoint. - Ability to manage a high volume of work while maintaining strong attention to detail and accuracy. - Excellent interpersonal, written, and verbal communication skills. - Strong problem-solving and issue resolution skills. - Demonstrated ability to work independently, cross-functionally, and within a team environment. - Preferred Qualifications: - Associate’s or Bachelor’s degree. - SAP experience or experience with enterprise resource planning (ERP) systems. Requirements - Fortune Brands believes in fair and equitable pay. - A reasonable estimate of the base salary range for this role is Hiring Pay Range: $30,000 USD - $44,000 USD. - Actual salaries may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. - In addition to base salary, employees will participate in either an annual bonus plan based on company and individual performance, or a role-based sales incentive plan. Benefits - Comprehensive, competitive benefits that prioritize all aspects of wellbeing and provide flexibility for our teammates’ unique needs. - Robust health plans. - Market-leading 401(k) program with a company contribution. - Product discounts. - Flexible time off benefits. - Adoption benefits. - Numerous ERGs (Employee Resource Groups) to foster a sense of belonging for all associates.

We are more than a health system. We are a belief system. We believe wellness and sickness are both part of a lifelong partnership, and that everyone could use an expert guide. We work hard, care deeply and reach further to help people uncover their own power to be healthy. We inspire hope. We learn, grow, and achieve more – in our careers and in our communities. Job Description Summary: Responsibilities And Duties: The Patient Service Representative I may be expected to perform any of the following and other duties as assigned: Provides exceptional customer service during every encounter with patients, families, visitors and OhioHealth physicians and associates Accept inbound calls within a specific response-to-call timeframe following customer service standards at all time Makes outbound calls with according to the standard work and following customer service standards. Accurately identifies patient in the EMR system. Adhere to the department Standard Work Obtains and enters accurate patient demographic and financial information while maintaining patient confidentiality Uses critical thinking skills to make decisions, resolve issues, or escalate concerns Verifies insurance eligibility using online eligibility system, payer websites or by phone call Processes faxes and transcribes information into the system’s EMR. Follow protocols for directly contacting the care centers regarding urgent patient requests and ensure timely follow up Schedules outpatients appointments Generates, prints, and provides patient estimates utilizing price estimator products Inform patient of any outstanding balance, collect balance and co-payment or provide financial assistance information Answers questions or concerns regarding insurance residuals and self-pay accounts Uses knowledge of CPT codes to accurately select codes from clinical descriptions Identifies and/or determines patient Out of Network acceptance into the organization Explains billing procedures, hospital policies and provides appropriate literature and documentation Update/notate all accounts using appropriate standard work Reviews insurance information and determines need for referrals and/or financial counseling. Educates patients on MyChart, including activation Adhere to policy and procedures Participate in and contribute to development of Lean processes. Complies with all organizational, state and federal laws and regulations related to patient privacy and confidentiality (ie. PHI, HIPAA, etc.) Work collectively in a professional manner Confirms physician's orders/visit purpose Verifies multidisciplinary patient schedules for Outpatient visits to expedite patient processing Obtains Release of Information authorization from patients to release medical records Uses conflict resolution skills and service recovery to handle customer service concerns Resolve patient complaints and concerns and, if unable to resolve, escalate appropriately Provides information to physician offices and other hospital departments when needed Minimum Qualifications: High School or GED (Required) Additional Job Description: Typing of 40 wpm, excellent communication, organization, and basic computer skills. KIND and LENGTH of EXPERIENCE 1-2 years of previous experience in the service industry with a focus on delivering exceptional customer service or 1-2 years previous experience in a Medical Office setting or 1-2 years previous experience in a Call Center or 1-2 years previous experience in Collections Work Shift: Day Scheduled Weekly Hours : 40 Department Patient Contact Center Join us! ... if your passion is to work in a caring environment ... if you believe that learning is a life-long process ... if you strive for excellence and want to be among the best in the healthcare industry Equal Employment Opportunity OhioHealth is an equal opportunity employer and fully supports and maintains compliance with all state, federal, and local regulations. OhioHealth does not discriminate against associates or applicants because of race, color, genetic information, religion, sex, sexual orientation, gender identity or expression, age, ancestry, national origin, veteran status, military status, pregnancy, disability, marital status, familial status, or other characteristics protected by law. Equal employment is extended to all person in all aspects of the associate-employer relationship including recruitment, hiring, training, promotion, transfer, compensation, discipline, reduction in staff, termination, assignment of benefits, and any other term or condition of employment Remote Work Disclaimer: Positions marked as remote are only eligible for work from Ohio.

Join the People Helping People Velera is the nation’s premier payments credit union service organization (CUSO) and an integrated fintech solutions provider. The company serves more than 4,000 financial institutions throughout North America, operating with velocity to help our clients keep pace with the rapid momentum of change and fuel growth in the new era of financial services. Our purpose: We accelerate partners’ success through innovative financial technology solutions and inspired service. The Opportunity: The Service Executive IV is responsible for the overall servicing relationship of assigned clients across all lines of business. This role will work closely with internal and external leadership to develop and complete strategic plans as well as operational initiatives and programs. This position will coordinate all aspects of servicing for the client while partnering closely with the assigned Client Growth Executive and enterprise business units to ensure alignment. This role will advocate for assigned clients to improve consultative member service, promote use of Velera products and services, and oversee initiatives and service requests while achieving increased dedication, endorsement, and revenue. Provide knowledge and support of client escalations and resolutions. The Service Executive IV will also serve as a consultant to senior leadership teams across the enterprise and our strategic and vendor partners to build detailed resolution action plans and address production related issues/critical concerns. Day In The Life: - Demonstrating leadership behavior and results that facilitate stakeholder collaboration, issue analysis, root cause identification resulting in actions to resolve associated impact to accomplish results to meet Client and Velera standards. - Strengthen strategic client relationships by identifying and managing client program needs, providing expert servicing oversight, and ensuring day-to-day servicing requests and needs are met. - Manages a mix of clients with more complex and sophisticated programs. - Mentors and coaches the development of others. Seeks mentoring from others for personal development. - Accountable for resolution management and successful delivery of initiatives ranging from the basic to the complex along with day-to-day servicing and operational issues. - Participate in multifaceted client initiative projects such as: FI Mergers, new product pilots, promotions and campaigns, etc. - Partner with assigned Client Growth Executive to consult with clients on their strategic planning, program management, solution delivery, new product delivery, and issue resolution while ensuring regulatory compliance. - Develops rapport with business partners across the organization and demonstrates ability to work through other areas to accomplish results to meet Client and Velera standards. - Serve as central point of contact between various partners by providing ongoing communication between all parties to ensure timely implementation of client initiatives. - Accountable for client rapport, loyalty and satisfaction at the operational level. Demonstrates a solid foundation of client, product, and industry knowledge. Capable of developing and delivering agendas and presentations designed to enhance client partnership and relationships with Velera. - Serves as the client's main operational point of contact and expert into Velera’s delivery and production teams. Demonstrates the leadership skills and abilities necessary to effectively manage complex client interactions to positive outcomes for both the client and Velera. - Ensure resolution management of implementation, operational, system and application issues. - Develop and deliver updates to Velera senior leadership and client senior executives. - Consult with Client Growth Executives and other internal departments on solution development. - Develop deep knowledge of each assigned client's product and service portfolio and provide consultation, mentorship, and cautions on, initiatives, and change requests. - Communicates regularly with client to evaluate service satisfaction and to interface on day-to-day service delivery questions. Provides status reporting to client. Professionally leads and directs client progress and status of open items. - Produce status reports, client presentations, business reviews and operational/service reporting. - Perform other duties as assigned. Qualifications: - Seven (7) years of experience in client relationship or client servicing experience within the financial service industry required. - Experience in driving strategic initiatives, client outcomes, and customer success required. - Project Management experience preferred. Education: - Bachelor’s Degree in related field or combination of education and relevant experience required. About Velera At Velera we are committed to fostering a workplace where every employee feels valued, respected, and connected. We understand, attract and engage a diverse workforce where every employee can live up to their full potential; ensuring that our employee base reflects the consumers we serve. The result of this effort is an inclusive environment where diverse talent thrives. We strive to foster a safe and inclusive work environment for people to bring their authentic selves in order to build a better community within our company and with our partners. Learn more about our commitment to Diversity, Equity, and Inclusion HERE! Pay Equity $75,800.00 - $96,700.00Actual Pay will be adjusted based on experience and other job-related factors permitted by law. Great Work/Life Benefits! - Competitive wages - Medical with telemedicine - Dental and Vision - Basic and Optional Life Insurance - Paid Time Off (PTO) - Maternity, Parental, Family Care - Community Volunteer Time Off - 12 Paid Holidays - Company Paid Disability Insurance - 401k (with employer match) - Health Savings Accounts (HSA) with company provided contributions - Flexible Spending Accounts (FSA) - Supplemental Insurance - Mental Health and Well-being: Employee Assistance Program (EAP) - Tuition Reimbursement - Wellness program - Benefits are subject to generally applicable eligibility, waiting period, contribution, and other requirements and conditions Velera is an Equal Opportunity Employer. We consider applicants without regard to race, color, religion, age, national origin, ancestry, ethnicity, gender, gender identity, gender expression, sexual orientation, marital status, veteran status, disability, genetic information, citizenship status, or membership in any other group protected by federal, state or local law. Velera is an Equal Opportunity Employer that complies with the laws and regulations set forth in the following "EEO is the Law" Poster. Velera will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the legal duty to furnish information. Velera is an E-Verify Employer. Review the E-Verify Poster here. For information regarding your Right To Work, please click here. This role is currently not eligible for sponsorship. As an ongoing commitment to reasonably accommodate individuals with disabilities please contact a recruiter at recruiters@velera.com for assistance.

Copart, Inc. a technology leader and the premier online vehicle auction platform globally, with over 200 facilities located across the world, Copart links vehicle sellers to more than 750,000 buyers in over 190 countries. We believe in providing an unmatched experience, every day and everywhere, driven by our people, processes, and technology. The Customer Service Representative (CSR) provides exceptional customer service to internal and external customers of Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. The primary function of this role is to obtain the release of vehicles that are located at body shops and/or other locations including residences. In addition to other office support functions as needed. The CSR is the face of the Company as they are often the first interaction our customers have with Copart. Through a thorough understanding of Copart practices, the CSR offers solutions that aid and facilitate a unique customer service experience. Understanding client needs and offering solutions and support. Position may expand to include Chat and Email Customer Support. Answer and place calls in a professional manner. Measured on call quality -- (Knowledge, level of professionalism, time to place follow-up calls) Focus on a call resolution& use company resources to gather information and offer solutions to meet customer needs. Other duties as assigned. Required Skills and Experience: - One year of office support experience in a customer service role preferred - High School diploma - Excellent customer service skills and attitude - Excellent written and verbal skills - Proficient with office equipment - Attention to detail - Problem-solving - Computer proficiency - MS Suite - Typing speed 45WPM - Professional appearance - Ability to multi-task in a fast-paced environment - Bilingual skills a plus - Occasional overtime as needed Pay: $16.04 - $22.00 hourly For locations in California, Colorado, New York, Washington, pay rate ranges from $18.00 - $24.00 hourly Benefits Summary: - Medical - 401k - ESPP - Employee Stock Purchase Plan (must work at least 20 hours/week for 5 months) Along with many other employee benefits. At Copart, we are focused on harnessing the power of diversity, inclusion, and collaboration. By embracing diverse perspectives, we open doors to innovation and unleash the full potential of our team. We are dedicated to fostering a workplace where everyone feels appreciated, included, and inspired to grow and contribute meaningfully. E-Verify Program Participant: Copart participates in the Department of Homeland Security U.S. Citizenship and Immigration Services' E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program: - E-verify Participation - Right to Work