Fiverr is looking for a dynamic, high-performing team player who thrives in fast-paced environments to join our Customer Support team. If you are an experienced Customer Support Professional who enjoys communicating, helping others and providing long-term solutions to your customers, then this is the role for you. Our Support team quickly adapts to customer needs to deliver a human and consultative support experience through creative problem-solving and a thorough knowledge of how Fiverr works. The ideal candidate is a proactive and solutions-focused customer support professional with at least one year of experience handling international clients via email and chat. They excel in communication, multitasking, and problem-solving, and thrive in fast-paced environments where collaboration, ownership, and continuous improvement are key. Location: This position is based in Orlando, Florida (remotely) with occasional travel to the Orlando office. What am I going to do? - Deliver independent, high-quality responses to customers via our email ticketing system and chat - Provide reliable resolutions for critical and high-impact customer issues - Take full ownership of customer concerns and follow them through to resolution - Collaborate closely with Team Leads and Shift Managers to maintain customer satisfaction - Share ideas and practical solutions to continuously improve the customer experience - Identify service-impacting trends and escalate them appropriately - Actively learn from others and grow as a customer support representative Requirements - 2+ years of customer support/service experience, primarily with a chat and email focus for a tech product with international clients - Exceptional communication and interpersonal skills, a real team-player - Service-oriented personality with a can-do attitude - Strong problem solving/troubleshooting skills - Strong ability to operate multiple applications and platforms - Commitment to excellence: willing to accept constructive feedback, and drive toward continuous improvement - Detail-oriented, capable of handling multiple responsibilities at once - AI-native mindset - Comfortable leveraging AI tools to improve efficiency, while maintaining high-quality human communication - Proficiency with data analysis in excel- an advantage - Familiarity with Zendesk, Jira and automated support/helpdesk systems Equal opportunities At Fiverr, we prioritize diversity. We celebrate difference and embed it into every aspect of our workplace and product, as well as our community. Fiverr is proud and committed to providing equal opportunity employment to all individuals regardless of race, color, religion, sex, sexual orientation, citizenship, national origin, disability, Veteran status, or any other characteristic protected by law. In addition, Fiverr will provide accommodation to individuals with disabilities or a special need.

Role Overview We are expanding our remote team and seeking those who thrive in supporting clients and managing multiple responsibilities. In this role, you will assist with coordinating reservations and related services, which may include accommodations, activities, transportation arrangements, and event-based services. This is ideal for candidates who are organized, communicate effectively, and are comfortable working independently in a remote environment while collaborating with a distributed team. Key Responsibilities Assist clients with coordinating personalized service arrangements Research and compare available options to meet client preferences Confirm reservations and ensure accuracy of details Provide clear, professional communication via email and phone Support updates, modifications, and service-related inquiries Maintain accurate records and documentation Complete required training What We Offer Fully remote role Flexible schedule Ongoing training and professional development Supportive team environment Qualifications Authorized to work in the US, UK, Mexico, Australia, or Spain Must be at least 18 years of age Strong written and verbal English communication skills Reliable internet connection and smartphone (computer is strongly recommended) Strong customer service experience is preferred

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.

We are seeking a highly organized Client Care Coordinator to manage the logistical side of our clients' travel experiences. Working remotely, you will ensure all bookings, changes, and inquiries are handled with precision. This role is perfect for a detail-oriented professional who enjoys helping others navigate the complexities of travel. Key Responsibilities - Coordinate communication between clients and travel providers to resolve questions and issues. - Manage administrative tasks related to booking confirmations, cancellations, and refunds. - Ensure all client data and itinerary details are accurate and up to date. - Provide clear, step-by-step assistance to clients regarding travel regulations and policies. - Collaborate with the remote team to streamline service processes and improve client satisfaction. Ideal Candidate - Detail-Oriented: You pay close attention to dates, names, and specific travel requirements. - Strong Communicator: You can explain complex travel information simply and clearly. - Self-Motivated: You thrive in a remote environment where you manage your own workflow. - Proficiency: Familiarity with digital tools (Google Workspace, CRMs, etc.) is essential. - Passion: An interest in the travel industry and helping others explore the world. What We Offer - Remote position with a flexible schedule. - A collaborative culture that values your input. - Full training provided to ensure your success. - Competitive travel perks and benefits.