• Develop, implement and enhance solutions on the ServiceNow platform, following development best practices. • Customize functionality using JavaScript, Business Rules, Script Includes, Workflows and Flow Designer. • Create and maintain Service Catalogs, automations and platform feature improvements. • Develop and support integrations between systems using APIs, Web Services and IntegrationHub. • Support testing, technical assessments and continuous platform improvements. • Contribute to the team's technical knowledge base and collaborate on evolving team practices. • Assist with analysis and resolution of incidents and requests, contributing to platform maintenance.

• Designs, implements, governs, and maintains the overall architectural framework for ServiceNow solutions • Oversee the deployment, administration, and maintenance of ServiceNow instances • Act as a ServiceNow subject matter expert (SME) providing technical guidance and mentorship • Create estimations on effort required to produce ServiceNow functionality • Advise and oversee the software testing process • Collaborate closely with system and software architects and product teams • Identify potential risks and issues related to the solution • Provide expert-level support for complex incidents • Create and maintain comprehensive technical documentation • Serve as the technical advisor, overseeing all technical aspects of implementations • Proactively ensure customer satisfaction

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow Senior System Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow operations and leading teams. This role will collaborate with other Operations team to plan and execute all System Administrative tasks for the ServiceNow platform and may direct junior administrative staff. This role requires strong platform expertise and serves as a technical authority for administration activities. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities: - Plan and execute all System Administrative tasks related to Platform Operations; direct and mentor junior admins. - Manage ServiceNow instance configuration, upgrades, patching, and system health. - Oversee user management, group and role administration, and access control configurations. - Monitor platform performance and proactively identify and resolve system issues. - Develop and maintain administration SOPs, runbooks, and technical documentation. - Support change management processes for platform updates and modifications. - Ensure compliance with federal security standards and audit requirements. - Coordinate with architects and developers on configuration standards and platform governance.

Thank you for considering IT Concepts dba Kentro, where innovation drives opportunity and collaboration leads to success. Our dynamic community of experts is fully committed to advancing our customers' missions, fostering professional growth, and making a positive impact on our communities. Our transition to Kentro in 2025 reflects a rich legacy built upon the foundation of IT Concepts. Rather than leaving ITC behind, we confidently embrace a future centered around the Core of More. By joining our supportive community, you will find that Kentro is dedicated to your personal and professional development. Together, we can drive meaningful change, spark innovation, and achieve extraordinary milestones. Kentro is hiring for an experienced ServiceNow MidServer Admin for Kentro’s VA ESOM-End Point Support and Operations Monitoring contract across the United States. In this role, you will plan and execute System Administrative tasks with a specialized focus on ServiceNow MidServer operations. This role will collaborate with other Operations team members to ensures MidServer infrastructure supporting Discovery and Integration to ensure that the system is healthy, secure, and properly maintained. Location: This position can be performed remotely within the United States and will support Eastern Time working hours. Responsibilities: - Plan and execute all System Administrative tasks related to ServiceNow MidServer operations. - Install, configure, upgrade, and maintain MidServer instances across the enterprise environment. - Monitor MidServer health, connectivity, and performance; troubleshoot and resolve issues. - Support Discovery configurations and ensure MidServer-based integrations function reliably. - Administer Unix/Linux server environments supporting the MidServer infrastructure. - Coordinate with CMDB and Discovery teams on probe configuration and data feeds. - Maintain documentation for MidServer configurations and maintenance procedures. - Ensure MidServer security patching compliance with federal standards.