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To empower the heroes and scale-ups that grow the economy
Customer Success Analyst (Mid-Level) – Partners
Location
Brazil
Posted
123 days ago
Salary
0
Seniority
Senior
Job Description
Customer Success Analyst (Mid-Level) – Partners
RD Station
• Ensure strategic coverage: maintain high-value relationships with the partner base by conducting strategic alignment meetings with partners; • Manage partners' adoption of RD products, monitor usability metrics, and promote full utilization of available tools; • Identify risks and opportunities within client portfolios, focusing on revenue expansion and retention, and ensuring financial targets are achieved; • Lead strategic financial negotiations that add value for both the partner and our business; • Ensure efficient, high-quality communication with internal teams and partners via Service Cloud, phone, email, and video calls.
Job Requirements
- Experience in Customer Success within a SaaS environment, particularly managing strategic portfolios with a high volume of clients and/or partners;
- Practical experience with challenging financial negotiations;
- Genuine interest in supporting our clients, demonstrating empathetic listening, clear guidance, and resilience in problem solving;
- Influential and adaptive communication across different client profiles and internal stakeholders; organized with the ability to prioritize tasks in a dynamic, fast-paced environment.
Benefits
- Holistic well-being: We support those who drive progress through initiatives that provide self-care resources across five pillars: Emotional, Financial, Physical, Occupational, and Social.
- Diversity and belonging: We actively promote inclusion and a sense of belonging, ensuring TOTVS is a place where you can be yourself.
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