TELUS Health is empowering every person to live their healthiest life. Guided by our vision, we are leveraging the power of our leading edge technology and focusing on the uniqueness of each individual to create the future of health. As a global-leading health and well-being provider – encompassing physical, mental and financial health – TELUS Health is improving health outcomes for consumers, patients, healthcare professionals, employers and employees. If you're passionate about mental health, thrive in dynamic environments, and love building genuine connections with people, this role was made for you. The Engagement Specialist will serve as an embedded wellbeing advocate within assigned TELUS Health client organizations. This role is responsible for driving awareness, understanding, and utilization of employee wellbeing benefits, primarily Employee Assistance Programs (EAP), through direct engagement with end users. You will build relationships with client stakeholders and employees, deliver educational programming, and create tailored engagement strategies that maximize benefit adoption and employee wellbeing outcomes. This is a unique opportunity to combine relationship-building, education, and advocacy in a role where your impact is tangible and measurable. You'll see the direct results of your work as EAP utilization increases, employees share positive feedback, and clients recognize you as a trusted partner in their wellbeing strategy. This is a remote position with the option for in-person attendance in a TELUS Health office, if available in your area.Responsibilities include Relationship building - Embed within assigned client organizations (2-5 clients depending on size/complexity) to become a familiar, trusted presence for HR teams, managers, and employees. - Develop deep understanding of each client's culture, demographics, pain points, and unique wellbeing needs. - Build and maintain strong relationships with key stakeholders including HR leadership, benefits administrators, managers, and employee resource groups. EAP & Benefit Promotion - Drive awareness and understanding of Employee Assistance Programs (EAP) and other TELUS Health wellbeing benefits through creative, engaging outreach strategies. - Develop and execute tailored engagement plans for each client that align with their objectives and maximize benefit utilization. Engagement Strategy & Execution - Design and implement multi-channel engagement campaigns (in-person, virtual, digital, print) that meet employees where they are. - If required by client, plan and execute client-specific events such as wellbeing fairs, mental health awareness campaigns, and new hire orientations. - Collaborate with client HR teams to integrate wellbeing messaging into existing communications and touchpoints. - Identify and leverage internal champions within client organizations to amplify reach and credibility. Data driven Insights & Reporting - Track and analyze engagement metrics, EAP utilization data, and employee feedback to measure impact and identify opportunities. - Use data to continuously refine engagement strategies and demonstrate ROI to clients. - Gather qualitative feedback from employees and stakeholders to inform service improvements and innovation. Requirements - 2-4+ years of experience in employee benefits, EAP, wellness program coordination, or client-facing engagement roles. - Proven ability to build relationships and influence stakeholders at all levels within client organizations. - Strong understanding of Employee Assistance Programs (EAP) and/or employee wellbeing benefits. - Excellent writing and editing skills for content across digital platforms. - Excellent interpersonal and communication skills (verbal and written) with ability to translate complex benefit information into accessible, engaging content. - Comfortable working onsite at client locations as well as remotely; willingness to travel as needed. - Experience with engagement metrics and data analysis to inform strategy. - Ability to manage multiple client relationships simultaneously with strong organizational skills - Ability to work with global teams and customers across multiple regions. - Self-starter with ability to work autonomously in a fast-paced environment Preferred Qualifications - Bachelor’s degree in human resources, psychology, health promotion, communications, or related field. - Experience with change management, organizational development, or workplace mental health initiatives. - Familiarity with digital wellbeing platforms, HRIS systems, or benefits administration tools. A bit about us We’re a people-focused, customer-first, purpose-driven team who works together every day to innovate and do good. We improve lives through our technology solutions and foster a culture of innovation that empowers team members to solve complex problems and create remarkable human outcomes in a digital world. TELUS Health is an Equal Opportunity Employer that aims to foster an inclusive culture that embraces diversity. It is our policy to hire without regard to race, color, creed, religion, national origin, citizenship status, sex, marital status, age, disability, sexual orientation or veteran status.We offer accommodation for applicants with disabilities, as required, during the recruitment process. By applying to this role, you understand and agree that your information will be shared with the TELUS Group of Companies’ Talent Acquisition team(s) and/or any leader(s) who will be part of the selection process.

If you’re passionate about building a better future for individuals, communities, and our country—and you’re committed to working hard to play your part in building that future—consider WGU as the next step in your career. Driven by a mission to expand access to higher education through online, competency-based degree programs, WGU is also committed to being a great place to work for a diverse workforce of student-focused professionals. The university has pioneered a new way to learn in the 21st century, one that has received praise from academic, industry, government, and media leaders. Whatever your role, working for WGU gives you a part to play in helping students graduate, creating a better tomorrow for themselves and their families. The salary range for this position takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. At WGU, it is not typical for an individual to be hired at or near the top of the range for their position, and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is: Grade: Management_Executive 603 Pay Range: $60,600.00 - $100,000.00 Job Description The Clinical Experience Manager is primarily responsible for leading the various teams who provide services associated with the Leavitt School of Health clinical and field experience placements. This individual oversees Clinical Experience operations including, but not limited to, student placement, coach onboarding, compliance, and establishing/maintaining affiliation agreements. The Clinical Experience Manager assists the Senior Manager(s) of Clinical Experience in ongoing growth and development of the team and processes. The Manager uses independent judgment and exercises creativity to achieve results within defined policies and procedures. The Manager functions in a capacity that has direct impact on functional objectives, applies knowledge that contributes to the development of operational practices, utilizes policies and procedures to develop creative solutions to solve issues and may lead to innovation. Essential Functions and Responsibilities: - Communicate with students, mentors, other WGU personnel, and outside professionals, i.e. Clinical Faculty, Clinical Facility Coordinators. - Train staff in day-to-day functions. - Responsible for all Human Resources functions on the team including compensation, disciplinary actions, and expense reimbursement approvals/reviews. - Conduct annual performance reviews for team members. - Hire new team members. - Manages professional development of staff. - Address team member concerns and implement disciplinary action, if needed. - Delegate responsibilities. - Set team initiatives/goals in alignment with the university and Clinical Experience department. - Assist with the resolution of student concerns and support staff as they advise, negotiate, provide intervention plans, observe students, and resolve issues between students and other stakeholders. - Provide high-level support and consultation regarding escalated concerns, student issues and communications to and from the Sr. Manager and other management from other departments. - Work in a student relations management system. - Ensures security and storage of all documents, policies and procedures to maintain the historical record to respond to data requests from Compliance and Accreditation or other WGU Departments. - Manages long-term projects that support stakeholders, improve the student experience, and develop department and team initiatives/goals. - Exhibit professional conduct, interaction, and communication as a representative of the company and the department. - Provides strategic leadership to improve programs and services to support students, WGU stakeholders and external stakeholders during didactic and clinical experiences. - Oversees and helps provide training and support to stakeholders regarding clinical experiences, compliance, clinical partner/affiliation agreements, and updates to policies and procedures. - Performs other related duties as assigned. - Knowledge, Skill and Abilities: - Must have excellent interpersonal, communication and conflict resolution skills. - Able to communicate knowledgeably and authoritatively with students, faculty, and external stakeholders. - Must be technologically competent with data entry, Outlook email and calendar, and Microsoft Office products. - Exceptional organizational skills. - Highly attentive to detail. - Sound decision making and problem-solving skills. - Strong written and verbal communication skills. - Must be able to work well under stress and meet deadlines. - Ability to work well with others. - Capacity for self-motivation and working independently. - Ability to adapt to change. - Aptitude for learning new technology. - Influences Others and Communicates Effectively: Communicates to improve and promote teamwork, decision making, and problem solving. Listens and responds effectively to the reactions and positions of others and encourages the expression of diverse ideas and opinions. Adjusts message and style to fit the audience. Provides timely and helpful feedback. Communicates appropriately to gain support with all audiences. - Collaborates: Works cooperatively with others across the organization to achieve shared objectives. Represents own interests while being fair to others and their areas. Partners with others to get work done. - Manages Ambiguity: Deals comfortably with uncertainty of change. Effectively handles risk. Can decide to act without knowing all the details. Is calm and productive, even when things are uncertain. Deals constructively with problems that do not have clear solutions or outcomes. - Is Resilient: Is confident under pressure. Handles and manages crises effectively. Maintains a positive attitude despite adversity. Bounces back from obstacles and setbacks. Grows from hardships and negative experiences. - Drives for Results: Has a strong outcomes-based orientation. Persists in accomplishing objectives despite obstacles and setbacks. Has a track record of successfully achieving goals. Pushes self and helps others achieve results. Has a continuous improvement mindset. - Builds Effective Teams: Forms teams with appropriate combinations of styles, perspectives, and experience. Establishes common objectives and a shared mindset. Creates a feeling of belonging and strong team morale. Shares team accomplishments and rewards team efforts. Fosters open dialogue and collaboration among the team. Creates a team that works well cross-functionally. - Improves Organizational Learning: Learns quickly when facing new situations. Experiments to find new solutions. Takes on challenges of unfamiliar tasks. Extracts lessons learned from failures and mistakes. Expends knowledge base through ongoing curiosity. Competencies: Organizational Impact: - Manages a team that focuses on executing the operational plans for the job area with measurable contribution to the achievement of results of the department, function, or office. - Assigns and distributes work. - Compiles data to prepare budgets and quarterly business reviews. Problem Solving and Decision Making: - Responsible for making moderate improvements of processes or systems to enhance performance of the job area. - Assignments received and problems faced are broad and undefined, and occasionally require use of analytical concepts, investigation, and knowledge from prior experience. Communication and Influence: - Communicates within job area and occasionally with external groups. External facing professionals (i.e., Admissions) communicate more regularly with external groups on routine matters. - Ensures compliance with University policies and procedures within job area and may influence others outside of job area to justify and gain cooperation for policies, practices, and procedures. Leadership and Talent Management: - Manages/Supervises a team of professionals. Manages the work of assigned employees and/or supervisors who generally exercise some latitude and independence in their assignments. Ensures proper training of team members, and participates in hiring, firing, and promotion decisions. Conducts performance reviews and may recommend salary reviews. - May complete assignments that are technical in manner in addition to supervising others. Job Qualifications: Minimum Qualifications: - Bachelor’s degree from an accredited institution. - Prior experience in a healthcare or placement setting, including compliance and establishing/maintaining contracts with partners. - Requires broad management knowledge to lead the department. Generally, has advanced level knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the University. Preferred Qualifications: - Bachelor’s degree in Nursing from an accredited institution. - Experience with Salesforce. - Three (3+) years of management/supervisory experience. - Experience leading process improvement projects. - Experience handling and resolving student behavior/conduct concerns. Physical Requirements: - Prolonged periods sitting at a desk and working on a computer. - Must be able to lift up to 15 pounds at times. - Ability to adapt to nights/weekends, as necessary This position requires occasional travel of up to 20%, including required attendance at designated company summits (typically one to two per year). Additional travel may include conferences, visits to company locations, and other business-related events as needed. Additional travel may be assigned as needed to support business requirements. #LI-TT1 #remote Position & Application Details Full-Time Regular Positions (classified as regular and working 40 standard weekly hours): This is a full-time, regular position (classified for 40 standard weekly hours) that is eligible for bonuses; medical, dental, vision, telehealth and mental healthcare; health savings account and flexible spending account; basic and voluntary life insurance; disability coverage; accident, critical illness and hospital indemnity supplemental coverages; legal and identity theft coverage; retirement savings plan; wellbeing program; discounted WGU tuition; and flexible paid time off for rest and relaxation with no need for accrual, flexible paid sick time with no need for accrual, 11 paid holidays, and other paid leaves, including up to 12 weeks of parental leave. How to Apply: If interested, an application will need to be submitted online. Internal WGU employees will need to apply through the internal job board in Workday. Additional Information Disclaimer: The job posting highlights the most critical responsibilities and requirements of the job. It’s not all-inclusive. Accommodations: Applicants with disabilities who require assistance or accommodation during the application or interview process should contact our Talent Acquisition team at recruiting@wgu.edu. Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to any protected characteristic as required by law.

Shift: Monday through Friday: 9:00 AM - 6:00 PM Are you ready to work making the world a safer, healthier place? Join our mission to continuously move science forward; to innovate and advance all aspects of our business to improve the health and safety of our communities and lives. Customer Experience Supervisor SUMMARY: Responsible for managing client relationships, ensuring high levels of client satisfaction, and provides oversight to the customer experience team; plays a key role in retaining and growing our client base as well as growing and retaining their team members. ESSENTIAL FUNCTIONS: - Plans, organizes, administers, develops, and evaluates the activities of assigned staff. - Serves as the primary escalation point of contact for clients, addressing their needs and concerns promptly and professionally while building and maintaining a strong, long-lasting client relationship to ensure high levels of satisfaction and loyalty. - Conducts regular client meetings and reviews to assess satisfaction and address any issues or opportunities for improvement. - Oversees the client service team to ensure efficient and effective service delivery and that all client interactions are handled in accordance with company policies and standards. - Supports the Manager and Director of Client Experience as well as local site initiatives and programs. - Collaborates with internal teams to ensure the timely and successful delivery of services and solutions to clients. - Collects and analyzes client feedback to identify areas for improvement and implements necessary changes. - Manages the process for handling client complaints and resolving issues effectively and efficiently; escalates client issues that cannot be addressed within the team to the proper stakeholders for resolution. - Prepares and presents regular reports on client service performance, client satisfaction, and team performance; as requested by leadership. - Uses data insights to drive decision-making and improvement initiatives. - Works closely with sales, marketing, and product development teams to ensure client needs are understood and met. - Represents the company at industry events, conferences, and client meetings as needed. - Contributes to the efficiency and effectiveness of the department's service to its customers by offering suggestions and directing or participating as an active member of a work team. - Promotes and supports the overall mission of Pace by demonstrating courteous and cooperative behavior when interacting with customers and staff; acts in a manner that promotes a harmonious and effective workplace environment. QUALIFICATIONS: Education and Experience: - Bachelor's degree in business administration, chemistry, biology, or a closely related field; AND eight (8) years of client services experience; OR an equivalent combination of education, training, and experience. Required Knowledge and Skills Required Knowledge: - Comprehensive principles, practices, and techniques of managing client relationships. - Understanding of the development and implementation of customer service programs, policies, and procedures. - Principles and practices of developing teams, motivating employees, and managing in a team environment. - Principles and practices of budget development and administration. - Applicable industry laws, codes, and regulations. - Computer applications and systems related to the work. - Understanding of dealing with a variety of individuals from various socio-economic, ethnic, and cultural backgrounds, occasionally where relations may be confrontational or strained. - Principles and techniques of providing effective oral presentations. - Principles and practices of program planning, development, and evaluation. - Principles and techniques of making effective oral presentations. - Correct business English, including spelling, grammar, and punctuation. Required Skills: - Performing and providing comprehensive professional-level customer service in a variety of markets. - Overseeing and administering comprehensive and varied customer service functions. - Supervising and evaluating employees and providing related recommendations. - Training others in policies and procedures related to the work. - Applying more standard business and project management methodologies with a focus on implementing plans to achieve goals. - Developing effective work teams and motivating individuals to meet goals and objectives and provide customer services in the most cost effective and efficient manner. - Interpreting, applying, and explaining applicable laws, codes, and regulations. - Providing consulting services to supervisors and staff. - Preparing functionals reports, correspondence, and other written materials. - Using initiative and independent judgment within established organizational and department guidelines. - Using tact, discretion, and prudence in working with those contacted in the course of the work. - Performing effective oral presentations to large and small groups across functional peers and the department. - Contributing effectively to the accomplishment of team or work unit goals, objectives, and activities. - Establishing and maintaining effective working relationships with a variety of individuals contacted in the course of the work. WORKING ENVIRONMENT: Work is performed in an office setting. Work is subject to travel. Find Your Place at Pace - We need you - your curiosity, your talents, and your drive - to help us advance this important work. Benefits When you join Pace®, you commit to work that makes a positive impact on our communities and our world. We commit to supporting you with benefits and perks that make a positive impact on your life. Full-time roles are eligible for our comprehensive benefits program which includes competitive salaries, medical, dental vision, 401K retirement savings plan (100% vested immediately in the employer match), life, disability and voluntary benefits, paid time off for holiday, sick and vacation days, HSA, wellness program, flexible spending accounts, tuition reimbursement, Employee Assistance program, parental leave, optional legal coverage and ID theft. Equal Opportunity Employer Pace® provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, creed, color, religion, genetics, protected veteran status, national origin, sex, age, disability, marital status, sexual orientation, gender identity or expression, citizenship, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

• Acts as primary administrator and enablement owner for assigned portfolio of Technology systems (e.g., Student Management Systems, CRM, EHR system, collaboration tools, or other enterprise platforms). • Operationalize systems end-to-end, including configuration, enhancements, support readiness, adoption, upgrade management, and continuous improvement. • Drive measurable ROI through workflow standardization, automation, and adoption outcomes. • Standardize intake-to-delivery execution, including intake, prioritization, UAT, release readiness, and post-launch validation. • Coordinate and execute role-based enablement for assigned platforms—primarily leveraging vendor-provided training resources and materials—while facilitating product onboarding and occasional user enablement sessions as needed to drive adoption. • Support vendor success and contract lifecycle activities, including selection support, renewals, licensing optimization, and SLA tracking. • Execute system onboarding for new programs and teams including readiness checklists, go-live support, and post-launch stabilization. • Identify and implement improvements that reduce manual work and improve usability and process efficiency. • Track and report adoption, satisfaction, usage trends, SLAs, and outcomes. • Partner with program and corporate stakeholders to translate operational needs into configured solutions. • Coordinate with engineering teams for complex build or integration work. • Support vendor selection activities including requirements definition, demo coordination, evaluation scoring, and implementation readiness. • Coordinate renewals and licensing true-ups including usage analysis, tier optimization, and continuity planning. • Manage vendor performance cadence including Quarterly Business Reviews, SLA adherence, escalation management, and roadmap alignment.