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The legal workspace for in-house legal teams.
Senior Implementation Service Manager
Location
Australia
Posted
77 days ago
Salary
0
Seniority
Senior
Job Description
Senior Implementation Service Manager
LawVu
• Identify and engage stakeholders, prepare, manage and communicate a clear, timed implementation plan • Utilise key project planning tools and materials, such as Gantt charts and Kanban boards to communicate the project plan, dates and outcomes to stakeholders • Assess, confirm, and track stakeholder responsibilities, collating and managing all project communications with the client, at regular check-ins points • Liaise with internal LawVu teams including sales, implementation, product and engineering, to ensure smooth delivery of project goals • Communicate with clients to fully understand their objectives, requirements, internal workflows and ways of working • Identify, help and nurture client-side project advocates and blockers where necessary • Set up new client accounts, including configuration as required • Feedback end-user experiences to the product team and customer success • Handoff implemented customers to Customer Success Management
Job Requirements
- 5 + years previous experience in a senior project or change management role
- Expert knowledge and understanding of the legal industry
- Strong time management and organisational skills, and the ability to multitask
- Excellent listening, negotiation and presentation skills
- Excellent verbal and written communications skills
Benefits
- Professional development opportunities
- Flexible working hours
- Remote work options
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