• Lead one or more sub-work streams within Organizational Change Management (OCM), including readiness, stakeholder engagement, training, and communications. • Develop comprehensive and structured change management plans, including readiness assessments, impact analyses, risk identification, and mitigation strategies. • Create and manage communication plans that clearly articulate project goals, impacts, timelines, and expectations for all affected groups. • Identify, analyze, and proactively manage resistance using behavioral tools, coaching, and targeted reinforcement strategies. • Conduct change readiness assessments and translate findings into actionable recommendations. • Develop and deliver training programs tailored to project needs, including instructional content, e-learning modules, reference guides, and job aids. • Partner with stakeholders to build training content aligned with organizational and project-specific learning needs. • Facilitate workshops, meetings, and stakeholder engagement sessions with leadership, project teams, and impacted end users. • Deploy training programs and evaluate their effectiveness, incorporating feedback and making updates as needed. • Prepare organizational transition plans that support workforce changes, process shifts, and technology adoption. • Monitor adoption progress, track change metrics, and evaluate the effectiveness of change interventions. • Develop user adoption programs that reinforce new ways of working and improve usability and accessibility. • Provide direct coaching and support to leaders and managers to help them fulfill their roles in change execution. • Collaborate with cross-functional teams to ensure alignment between project objectives, OCM activities, and business priorities. • Mentor junior team members and contribute to the continuous improvement of change management tools, methods, and frameworks.

• Assess and document overall functional, physical, and behavioral health status of members • Develop and implement a service plan based on assessments • Facilitate and advocate for members in dealing with providers and organizations • Ensure members receive appropriate, cost-effective services

• The Senior Manager, Insider Threat Investigations oversees/manages a team of specialized professionals in the analysis and investigation of TDBG corporate security breaches to minimize overall risks to the Bank, its customers and its employees • Provides people management leadership by hiring the best talent, setting goals, developing employees, managing employee performance and compensation decisions, promoting teamwork and handling any/all disciplinary actions • Oversees group of investigative professionals that cover broad and/or complex business lines • Generally considered a Practice Leader – internal expert and/or industry expert and represents the Bank on Corporate Security/fraud management committees and/or organizations pertaining to own field of specialization • Scope of investigations may involve international borders, fraud, employee misconduct, anti-money laundering, computer crime, personal security etc. • Generally, deals with executive management on key security issues and provides guidance/advice accordingly • Provides coaching, mentorship and guidance to practitioners, business, executives within area of expertise

• Hire and supervise managers for branches in the area assigned • Participate in staffing processes to ensure timely positions filling • Provide hands-on support to branch managers for career development • Prepare various reports as requested and develop annual performance plans • Collaborate with sales managers to find new opportunities