Position Scope Hours for the position: Must be able to work an 8-hour-shift between the business hours of 9a-9p EST. Flexibility is required to meet business needs. Must be open to work evenings. Role Summary: The Nurse Case Manager serves as a customer advocate, partnering with members, families, and providers to coordinate care and support navigation of the healthcare system. This role focuses on whole-person health, behavior change, and delivering high-quality, customer-centered outcomes aligned with Care Solutions cultural beliefs. Key Responsibilities: - Partner with customers to develop, implement, and document individualized care plans. - Use motivational interviewing, behavior change strategies, and shared decision-making to support health goals. - Coordinate care with providers, caregivers, and internal clinical partners to support whole-person health. - Engage customers through telephonic, digital, and written communication channels. - Track and document activities, outcomes, and progress in medical management systems. - Follow standard operating procedures and meet defined case management performance measures. - Maintain clinical expertise through required training and continuing education. Required Qualifications: - Active, unrestricted Registered Nurse (RN) license in a U.S. state or territory. - Minimum of two (2) years of full-time direct patient care experience as an RN. - Nursing degree from an accredited nursing program. - Ability to work an 8-hour shift between 9:00 a.m. and 9:00 p.m. EST, including evenings as business needs require. - Strong communication skills across telephonic and digital platforms. - Proficiency with Microsoft Word, Excel, Outlook, and clinical documentation systems. Preferred Qualifications: - Case management certification (URAC-recognized) obtained within four (4) years of hire. - Experience working in remote, telephonic, or digital care management environments. - Strong organizational skills with the ability to manage multiple priorities in a fast-paced setting. - Demonstrated ability to work effectively with culturally diverse populations. - Flexibility to support non-standard shifts or occasional on-site meetings or audits If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload. For this position, we anticipate offering an annual salary of 77,500 - 129,100 USD / yearly, depending on relevant factors, including experience and geographic location. This role is also anticipated to be eligible to participate in an annual bonus plan. At The Cigna Group, you’ll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k), company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, click here. About Cigna Healthcare Cigna Healthcare, a division of The Cigna Group, is an advocate for better health through every stage of life. We guide our customers through the health care system, empowering them with the information and insight they need to make the best choices for improving their health and vitality. Join us in driving growth and improving lives. Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws. If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response. The Cigna Group has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State. Qualified applicants with criminal histories will be considered for employment in a manner consistent with all federal, state and local ordinances.

Role Description We are hiring a Customer Success Associate for our client to manage and strengthen relationships with our existing customer base in the Internet and Wireless industry. This role is purely relationship-focused and is not a sales role. The Customer Success Associate acts as the primary point of contact for existing customers, ensuring satisfaction, trust, and long-term retention through proactive communication and strong internal coordination. Success is measured by customer satisfaction, retention, responsiveness, and account health. Key Responsibilities - Manage and support an assigned portfolio of existing customers - Serve as the primary point of contact for customer communication - Build trusted, long-term relationships with customer stakeholders - Conduct regular outbound check-ins via calls, emails, and virtual meetings - Ensure customers are satisfied with services, delivery, and ongoing support - Proactively identify risks to retention and escalate internally before issues arise - Act as the “voice of the customer” across internal teams - Collaborate with Sales, Engineering, Provisioning, and Support teams - Support onboarding follow-ups and post-install customer engagement - Ensure timely communication and resolution of customer issues - Maintain accurate account notes, contacts, and activity records in Salesforce - Track customer interactions, service updates, and account status - Share customer feedback and insights with internal leadership to improve service delivery What Your Day-to-Day Looks Like - Managing relationships with existing customers - Proactively checking in to ensure satisfaction and service stability - Handling customer questions, follow-ups, and coordination needs - Working internally to resolve issues efficiently - Keeping CRM records clean, accurate, and up to date - Ensuring customers feel supported, heard, and valued This is a relationship-first role, ideal for someone who enjoys customer interaction, problem-solving, and long-term account management. Interview Process - Initial Screening Call: Communication skills, accent clarity, and role alignment - Zoom Call Interview: Scenario-based discussion around customer retention, communication, and problem-solving. - Final Client Interview: Culture fit, ownership mindset, and collaboration style

• Own the end-to-end lifecycle roadmap for member retention • Execute automated member journeys tailored to different segments • Implement AI tools for engagement and business value maximization • Partner with cross-functional teams to align messaging • Lead A/B testing for content and engagement metrics • Establish and track KPIs, presenting insights to leadership • Oversee the CRM marketing ecosystem and team mentoring

Role Description Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment. What You'll Do: - Serve as primary point of contact for 20-30 active cold email and lead generation clients - Lead regular client check-ins, manage expectations, and handle ongoing campaign requests - Diagnose and resolve underperforming cold email campaigns to improve results - Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy - Quality-check campaigns before launch to ensure readiness and performance standards - Proactively identify risks early and prevent client churn through excellent relationship management - Build and refine delivery documentation, playbooks, and processes as the business scales - Track client health metrics, SLAs, and delivery standards for continuous improvement - Collaborate with development team on technical issues and outreach team on execution - Report on client health, campaign performance, and delivery metrics to leadership Qualifications - Experience in client delivery, account management, or operations within growing companies - Background in cold email agencies, lead generation, or similar high-velocity environments - Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement - Ability to personally write copy and troubleshoot campaigns when technical issues arise - Strong problem-solving skills and comfort working with evolving systems and processes - Technical understanding of APIs, automations, and data flows without heavy engineering support - Daily practical use of AI tools for operational work and campaign optimization - Excellent communication skills with ability to manage executive-level client relationships - Experience operating in startup environments with high ownership and fluid responsibilities - Strong focus on execution, measurable impact, and results-driven outcomes Key Success Metrics: - Client retention rates and churn reduction across portfolio - Campaign performance improvements and deliverability optimization results - Client satisfaction scores and relationship health maintenance - Delivery consistency and SLA adherence across all client accounts - Overall impact on client results and business growth Why You'll Love This Role: - Own complete client relationships with direct impact on business success - Work with cutting-edge cold email and lead generation technologies - High autonomy and ownership in fast-growing startup environment - Direct collaboration with founders and leadership team - Remote flexibility with established client success processes Ready to drive client success? Apply now with your account management experience examples.