• Own the end-to-end lifecycle roadmap for member retention • Execute automated member journeys tailored to different segments • Implement AI tools for engagement and business value maximization • Partner with cross-functional teams to align messaging • Lead A/B testing for content and engagement metrics • Establish and track KPIs, presenting insights to leadership • Oversee the CRM marketing ecosystem and team mentoring

Role Description Join a growing company as their Client Success Manager and own the complete client relationship for cold email and lead generation campaigns. Drive measurable results for 20-30 active clients while ensuring exceptional satisfaction, retention, and campaign performance in a fast-paced environment. What You'll Do: - Serve as primary point of contact for 20-30 active cold email and lead generation clients - Lead regular client check-ins, manage expectations, and handle ongoing campaign requests - Diagnose and resolve underperforming cold email campaigns to improve results - Troubleshoot deliverability issues, list quality problems, and optimize low-converting copy - Quality-check campaigns before launch to ensure readiness and performance standards - Proactively identify risks early and prevent client churn through excellent relationship management - Build and refine delivery documentation, playbooks, and processes as the business scales - Track client health metrics, SLAs, and delivery standards for continuous improvement - Collaborate with development team on technical issues and outreach team on execution - Report on client health, campaign performance, and delivery metrics to leadership Qualifications - Experience in client delivery, account management, or operations within growing companies - Background in cold email agencies, lead generation, or similar high-velocity environments - Hands-on expertise in cold email strategy, copywriting, deliverability, and inbox placement - Ability to personally write copy and troubleshoot campaigns when technical issues arise - Strong problem-solving skills and comfort working with evolving systems and processes - Technical understanding of APIs, automations, and data flows without heavy engineering support - Daily practical use of AI tools for operational work and campaign optimization - Excellent communication skills with ability to manage executive-level client relationships - Experience operating in startup environments with high ownership and fluid responsibilities - Strong focus on execution, measurable impact, and results-driven outcomes Key Success Metrics: - Client retention rates and churn reduction across portfolio - Campaign performance improvements and deliverability optimization results - Client satisfaction scores and relationship health maintenance - Delivery consistency and SLA adherence across all client accounts - Overall impact on client results and business growth Why You'll Love This Role: - Own complete client relationships with direct impact on business success - Work with cutting-edge cold email and lead generation technologies - High autonomy and ownership in fast-growing startup environment - Direct collaboration with founders and leadership team - Remote flexibility with established client success processes Ready to drive client success? Apply now with your account management experience examples.

• Help municipalities and haulers leverage digital communication and fleet management software • Take ownership of ~100 customers assigned to you and ensure their success • Understand your customers’ needs and help them achieve their goals • Consult with customers on best practices throughout their journey with Routeware • Recommend promotion tactics, training, and feature utilization • Set benchmarks and customer expectations based on real customer data • Analyze data and usage to make additional product and/or waste program recommendations • Provide value to both customers and end-users

• Own the day-to-day execution of our CRM and website operations • Build, curate, and manage our weekly sprint process with an agile mindset • Maintain and enforce the CRM production calendar, ensuring campaigns are planned and executed on schedule • Translate requests from across the organization into clear, detailed, and measurable Asana tickets • Prioritize incoming work across teams and ensure stakeholders understand timelines and expected outcomes • Coordinate work across creative, marketing, campaign, DevOps, and product teams • Serve as the operational hub between teams, ensuring alignment and keeping campaigns moving toward launch • Manage the end-to-end CRM campaign production process from asset requests through implementation • Coordinate CRM launches across Campaign, Beverage Innovation, and Merchandising teams • Track and follow up on creative assets to ensure campaigns remain on schedule • Provide regular status updates and timeline visibility to stakeholders • Own CRM performance analytics and report on key campaign outcomes • Analyze customer behavior and campaign performance to uncover insights that improve LTV, engagement, and conversion • Design and execute A/B testing strategies for subject lines, send times, and content • Continuously evolve the Liquid Death CRM playbook through testing and data-driven optimization • Manage implementation of site updates, audits, page builds, feature requests, and ongoing site optimization • Coordinate with DevOps to ensure backend updates support performance, stability, and compliance • Provide clear implementation instructions via Asana tickets • Perform QA and quality control on launches and updates to ensure they deploy correctly