Overview With more than 45,000 employees and partners worldwide, the Customer Experience and Success (CE&S) organization is on a mission to empower customers to accelerate business value through differentiated customer experiences that leverage Microsoft’s products and services, ignited by our people and culture. We drive cross-company alignment and execution, ensuring that we consistently exceed customers’ expectations in every interaction, whether in-product, digital, or human-centered. CE&S is responsible for all up services across the company, including consulting, customer success, and support across Microsoft’s portfolio of solutions and products. Join CE&S and help us accelerate AI transformation for our customers and the world. The Global Customer Success (GCS) organization is leading the effort to create the desired customer experience through support offer creation, driving digital transformation across our tools, and delivering operational excellence across CE&S. Do you have a passion and interest in partnering with the fastest growing strategic companies, being their technical advocate to ensure they’re receiving the highest-level experience available from Microsoft? Support for Mission Critical is looking for deep technical architects, aligned to strategic customers who are undergoing or anticipating hyper-growth. Target customers require deep technical capabilities: resiliency, workload expansion, market leadership through co-innovation, strengthened reliability and security through operational excellence. You’ll push customers to realize enhanced reliability, security, performance and capacity, correlating their requests or platform events into actionable recommendations, and emphasizing rapid response, customer advocacy, and deep technical engagement. Microsoft’s mission is to empower every person and every organization on the planet to achieve more. As employees we come together with a growth mindset, innovate to empower others and collaborate to realize our shared goals. Each day we build on our values of respect, integrity, and accountability to create a culture of inclusion where everyone can thrive at work and beyond. Responsibilities - Actively listen and empathize with customers to anticipate their needs, advocate for them within Microsoft, and measure success by customer satisfaction and operational excellence. - Act as a technical leader to drive vision for the team and customers, pilot new models and data usage, scale successful practices and design patterns across the organization, and mentor others to grow their technical capabilities. - Employ a reliability-first mindset, focused on proactively testing features, simulating failures, integrating chaos engineering, observability, and similar driving perpetual innovation. - Build and strengthen bridges across Microsoft working seamlessly across teams and cultures, partnering closely with Microsoft Engineering, to communicate complex concepts in clear, actionable terms, fostering an inclusive environment that values diverse perspectives, establishing trusted technical relationships both with customer senior decision-makers (CTOs, product owners) as well as Microsoft stakeholders. - Define account strategies for target customer portfolios, focused on enterprise scale customers anticipating or going through hyper-growth, aligning business priorities with Customer Success Organization, Sales, and Engineering KPIs. - Maintain a culture of curiosity, diving beyond typical root-cause analysis to understand decision making and history of circumstances to drive continuous improvement; correlate customer requests or platform events to actionable recommendations with clear accountability by the customer and/or Microsoft. - Measure success via resiliency targets, adoption metrics, escalation prevention, customer satisfaction, impact avoidance, business outcomes and operational excellence (reliability, security, performance, capacity), highlighting outcome-based results that positively differentiate the value of the team. Other - Embody our culture and values Qualifications Required Qualifications: - Bachelor's Degree in Computer Science, Information Technology, Engineering, Business, Liberal Arts, or related field AND 7+ years experience in cloud/infrastructure technologies, information technology (IT) consulting/support, systems administration, network operations, software development/support, technology solutions, practice development, architecture, and/or consulting - OR equivalent experience. Other Requirements  - Microsoft is unable to sponsor a work visa for this role due to the nature of the role’s job duties.   Preferred Qualifications: - Deep SQL expertise: Proven experience with SQL Server in enterprise environments, including performance tuning, high availability and disaster recovery, migration, and complex production troubleshooting. - Azure IaaS expertise: Strong hands on experience designing, deploying, securing, and operating Azure IaaS solutions, including virtual machines, networking, storage, and hybrid architectures at scale. - Deep technical acumen: level-500 expertise in one Azure domain; broad familiarity with others. - Proven ability to manage complex, highly available services and triage customer escalations - Exceptional communication and relationship-building skills. - Ability to meet Microsoft, customer and / or government security screening requirements are required for this role. These requirements include, but are not limited to the following specialized security screenings: Microsoft Cloud Background Check: This position will be required to pass the Microsoft Cloud Background Check upon hire / transfer and every two years thereafter. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable laws, regulations and ordinances. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request via the Accommodation request form. Benefits/perks listed below may vary depending on the nature of your employment with Microsoft and the country where you work. Cloud Solution Architecture IC5 - The typical base pay range for this role across the U.S. is USD $130,900 - $251,900 per year. There is a different range applicable to specific work locations, within the San Francisco Bay area and New York City metropolitan area, and the base pay range for this role in those locations is USD $165,600 - $272,300 per year. Certain roles may be eligible for benefits and other compensation. Find additional benefits and pay information here: https://careers.microsoft.com/us/en/us-corporate-pay This position will be open for a minimum of 5 days, with applications accepted on an ongoing basis until the position is filled. Microsoft is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance with religious accommodations and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.

What You'll Do Avalara is hiring a Customer Solutions Technical Implementation Engineer to accelerate complex customer solutions for property tax and help turn repeatable implementation patterns into scalable product features. You'll partner with our Solutions team on data-heavy custom builds for enterprise customers, and with Product/Engineering to productize what works into maintainable, configurable capabilities. This is a hands-on technical role. You are strongest in databases, data modeling, and integration engineering. You are fluent using modern AI-assisted developer tools, such as Cursor, Copilot, and ChatGPT. You will report to the General Manager for Property Tax. You can work remote. What Your Responsibilities Will Be Ensure complex custom solutions: - Lead technical discovery for data-intensive implementations: source systems, data structures, integration constraints, validation requirements, edge cases. - Develop database-layer deliverables: schemas, transformations, views, stored procedures/functions, migration scripts, and performance improvements. - Build and troubleshoot integrations (API and file-based ingestion), including idempotency, retries, monitoring, and reconciliation. - Create reusable implementation assets: templates, reference architectures, runbooks, validation checklists, and repeatable "starter kits" for the Solutions team. Productize patterns into scalable features: - Identify repeatable patterns across custom builds and propose product improvements. - Translate implementation insights into clear technical specs: requirements, recommended design, tradeoffs, acceptance criteria, and test strategy. - Build prototypes/POCs (SQL plus optional Python) to validate approaches and de-risk engineering investments. - Define data quality and regression checks to ensure new capabilities remain correct as they scale. Use AI-assisted dev tools to accelerate delivery: - Use AI-enabled developer tools (e.g., Cursor/Copilot/ChatGPT) to speed up creation of: - database scripts and migrations - transformation logic and mapping utilities - integration code and connector scaffolding - validation/reconciliation harnesses - implementation and technical documentation - Apply disciplined verification practices (tests, reconciliations, peer review, logging) to ensure AI-generated outputs meet production standards. What You'll Need to be Successful - 5+ years in a hands-on technical role such as Technical Implementation Engineer, Integration Engineer, or similar. - Deep SQL and relational database expertise. - Experience building and operating production-grade data pipelines/integrations (ELT/ETL, APIs, or file-based ingestion) with reliability patterns (retries, monitoring, reconciliation). - Capability building and debugging modern integrations using APIs (REST) orGraphQL, including auth (OAuth2/API keys), pagination, rate limiting, and error handling. - Hands-on experience using AI-assisted developer tools (e.g., Cursor, GitHub Copilot, ChatGPT/enterprise assistants) to deliver engineering output—paired with validation habits. - Translate ambiguous domain requirements into technical solutions and validate correctness end-to-end. - Write design docs and explain tradeoffs across Solutions, Product, and Engineering. - Experience in complex/rules-heavy domains (e.g., tax, finance, compliance, ERP, healthcare, payments). - Experience with modern cloud data platforms (e.g., Snowflake, Postgres, SQL Server, BigQuery). - Familiarity with transformation/orchestration tooling (e.g., dbt, Airflow, Azure Data Factory, Fivetran, Informatica, SSIS). - Python for automation (data validation, integration glue, internal tooling). - Experience with API contract tooling and testing (OpenAPI/Swagger, Postman/Insomnia, automated API tests). - Comfort working in engineering workflows (Git, PRs, CI/CD, logging/observability). #LI-Remote Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.

• Serve as the technical representative throughout the entire customer journey. • Join sales meetings as a subject matter expert. • Deliver high-impact product demonstrations. • Design and architect customer deployments. • Act as the critical link between Sales Reps and Implementation Engineers. • Provide technical expertise and customer feedback to Go-To-Market teams.

Overview: GovCIO is currently hiring for an experienced solution architect to serve within our Growth Enablement Team. This position will be a fully remote position. Responsibilities: The role of Solution Architect is part subject matter expert, part artist, part technologist, and part business analyst. In this role, the individual will: - Work with the Lead Solution Architect, Proposal Manager, and Capture Manager to hone win strategies and articulate the ‘why us’ story - Partner with technical and customer domain SMEs to support solutioning activities, resulting in differentiated, well-articulated solutions that address customer pain points - Conceptualize key proposal graphics - Iteratively develop and refine proposal content during the proposal phase - Apply proposal best practices  Key characteristics of a successful candidate include: - Ability to work with a team or alone - Ability to absorb and respond to critique - Intellectual curiosity - Desire to see a project through to the end - Tolerance for unique perspectives – ability to combine them and make a product better - Humility and the ability to understand that your idea is not always the best idea - Ability to put ego aside in the interest of a better outcome Qualifications: The Solution Architect should have substantive experience serving in multiple writing and content creation roles on Federal IT proposals, with prior experience serving as a technical solution architect, capture manager, or proposal manager. The Solution Architect should possess the following qualities:  Required Skills and Experience: - Bachelor’s with 8+ years (or commensurate experience). - Demonstrated experience in one or more IT functional areas, complemented by significant involvement in competitive Federal proposals - The sense of urgency and critical thinking required to succeed in a demanding environment where high-quality, winning proposals are the expectation - A working understanding of the Federal procurement process, including the FAR, contracting vehicles, and the nuances of Federal contracting - An interest in collaborating and leading, working with a broad range of talented people (e.g., executives, technologists, industry specialists, graphics artists, writers, and consultants) to achieve a common operational understanding and solution - The willingness to learn what’s critical for an opportunity, conducting external research on technologies, companies, Government agencies, budgets, and programs and internal research on projects, people, efforts, strengths, and weaknesses - The ability to apply critical thinking across an opportunity lifecycle – reading an RFP, understanding what a customer is looking for, conceptualizing how a response would address the customer’s requirements, while expounding on GovCIO’s strengths and differentiators - Experience translating technology solutions into high quality, well written responses throughout business development, capture, and proposal development lifecycles - The capacity to take loosely-formed thoughts and inputs from Subject Matter Experts and craft them into crisply worded, persuasive arguments - The ability to conceptualize graphics to convey key solution concepts, graphically depicting process, relationships, dependencies, technologies, benefits, features, and other concepts that tie solutions to problems - The proven ability to own one or more sections of a proposal across a diverse range of topics - The proven ability to write, review, direct, and craft proposal sections regardless of the discipline, technology, or requirements of those sections - The instincts necessary to provide direction to sometimes inexperienced proposal staff Company Overview: GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer?  What You Can Expect  Interview & Hiring Process If you are selected to move forward through the process, here’s what you can expect: - During the Interview Process - Virtual video interview conducted via video with the hiring manager and/or team - Camera must be on - A valid photo ID must be presented during each interview - During the Hiring Process - Enhanced Biometrics ID verification screening - Background check, to include: - Criminal history (past 7 years) - Verification of your highest level of education - Verification of your employment history (past 7 years), based on information provided in your application Employee Perks At GovCIO, we consistently hear that meaningful work and a collaborative team environment are two of the top reasons our employees enjoy working here. In addition, our employees have access to a range of perks and benefits to support their personal and professional well-being, beyond the standard company offered health benefits, including: - Employee Assistance Program (EAP) - Corporate Discounts - Learning & Development platform, to include certification preparation content - Training, Education and Certification Assistance* - Referral Bonus Program - Internal Mobility Program - Pet Insurance - Flexible Work Environment *Available to full-time employees  Our employees’ unique talents and contributions are the driving force behind our success in supporting our customers, which ultimately fuels the success of our company. Join us and be a part of a culture that invests in its people and prioritizes continuous enhancement of the employee experience.  We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets.  Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an “at-will position” and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. Posted Salary Range: USD $140,000.00 - USD $160,000.00 /Yr.