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AI Customer Service Automation Platform for eCommerce
Solutions Engineer
Location
Portugal
Posted
94 days ago
Salary
0
Seniority
Senior
Job Description
Solutions Engineer
DigitalGenius
• Translate business requirements into scalable technical solutions using the DigitalGenius platform • Configure workflows, integrations, and automation logic • Design and implement APIs and third-party integrations • Lead technical onboarding and implementation projects • Ensure timely and high-quality go-lives • Troubleshoot complex technical challenges across systems • Work closely with CSMs to align technical delivery with customer outcomes • Advise customers on best practices, scalability, and optimization • Support strategic expansions and advanced use cases • Provide structured feedback to Product based on customer needs • Identify feature gaps and contribute to roadmap discussions • Participate in beta testing and product validation initiatives • Continuously improve automation performance and AI accuracy • Proactively identify opportunities for process improvements • Contribute reusable assets, documentation, and internal best practices
Job Requirements
- Strong API + integration experience** (building + debugging): Comfortable with Postman, JSON, webhooks, auth (tokens/headers/OAuth), pagination, error handling, and troubleshooting unexpected API behaviour.
- Automation / workflow mindset:** can translate business requirements into reliable flows, including edge cases, data mapping, and clear decision logic.
- Python required:** hands-on experience writing and shipping Python used by others (integrations, automation scripts, services, internal tools). Able to explain design choices and how you tested/debugged it.
- Strong communication:** can explain technical concepts clearly to non-technical stakeholders, write clean notes/docs, and keep customers/stakeholders aligned.
- Organisation & project management:** strong organisational skills, able to manage workstreams, priorities, and timelines across multiple stakeholders.
- Preferred:**
- AI/LLMs:** interest or experience with prompting, classification, guardrails, and evaluation (bonus if applied in support automation).
- Low-code / workflow automation experience:** e.g., Zapier/Make, Workato, Tray.io, n8n, Salesforce Flow, ServiceNow, Power Automate, Retool — or a proven track record learning config-heavy tools quickly.
- E-commerce / OMS exposure** (especially Shopify): orders, fulfillments, returns/refunds, customer data, tags/statuses, webhooks.
- Customer service platforms:** Zendesk / Salesforce Service Cloud (or similar CRMs).
- SaaS delivery background:** implementations / solutions / technical support in customer-facing environments.
Benefits
- Competitive Salary
- Generous vacation time (25 days)
- Environment to develop your skills without bureaucracy or red tape
- Monthly fitness stipend of $210 (Lifestyle wallet)
- Ongoing subscription to Mental Health Support Platform
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