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Manager Customer Relations – Peritoneal Dialysis
Location
Germany
Posted
95 days ago
Salary
0
Seniority
Senior
Job Description
Manager Customer Relations – Peritoneal Dialysis
Vantive
• Provide strategic support to focus and growth customers, working closely with Sales and Account Management to identify and develop customer potential in the field of Peritoneal Dialysis (PD) • Co-create concepts and steer customer strategies together with Sales and Account Management how to support and grow PD therapies • Conduct economic evaluations and structural analyses (e.g., dialysis-related programs) to derive measures for program development and optimization • Proactively identify customer needs, challenges, and opportunities to accelerate growth and ensure long-term success • Oversee and accompany strategic and operational customer projects, ensuring alignment with business objectives and measurable impact • Document and analyze customer interactions to assess satisfaction, loyalty, and growth potential • Define objective KPIs and success criteria to monitor account health, retention, and growth • Perform gap analyses and root-cause assessments to ensure corrective actions • Align closely with Sales, Key Account Management, Digital Solution Management, and Marketing to optimize offerings and processes • Champion customer feedback loops to inform product and service improvements • Contribute to the design and delivery of training content, empowering customers in the effective use of products, therapies, and services
Job Requirements
- Bachelor's degree in a relevant field, e.g. Business Administration or related
- Expertise in therapeutic approaches related to peritoneal dialysis
- 5+ years in customer success, account management, or consulting
- Proven track record of leading strategic accounts and delivering growth
- Experience managing cross-functional projects and influencing senior stakeholders
- Strategic thinking: ability to design and execute growth strategies
- Leadership: guides teams, mentors specialists, and influences cross-functional stakeholders
- Ability to travel as needed
- Fluency in German and good English skills.
Benefits
- Reasonable Accommodation
- Commitment to working with individuals with disabilities
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