The #1 platform for connected data
Cloud Operations Engineer
Location
India
Posted
93 days ago
Salary
0
Seniority
Senior
Job Description
Cloud Operations Engineer
Neo4j
• Participate in the On-Call rotation, as a member of the Cloud Managed Services team, and respond to incidents that impact Neo4j cloud infrastructure availability to provide the necessary support for customer cases. • Work as a member of the Cloud Managed Services Team during business hours, with occasional off-hours scheduled work, to support and manage the Neo4j database infrastructure of the customers and handle and resolve escalations related to cloud hosted environments from customers and/or internal teams. • Improve, document, and automate operational processes (such as deployments and upgrades) to make them as efficient as possible. • Gather and analyze metrics from operating systems as well as Neo4j databases to assist in performance tuning and incident diagnostics. • Document the incidents, procedures, and outcomes of customer communications. Assist in building the Cloud Managed Services knowledge base. • Install and upgrade Neo4j infrastructure (servers, storage, databases) for our Cloud Managed Service customers. • Troubleshoot cluster issues across multiple servers, data centers and regions, in a variety of clouds (AWS, Azure, Google Cloud), virtual, and bare metal environments. • Collaborate and communicate effectively within Customers, Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently. • Proactive approach to identifying problems, performance bottlenecks, and areas for improvement is necessary to succeed in this position.
Job Requirements
- 5+ years of cloud infrastructure administrator experience is required.
- Bachelor's or equivalent work experience degree in Computer Science or Computing Systems equivalent field. Background in math will be a plus.
- Experience working with Linux operating systems such as RedHat / CentOS / Amazon Linux is required.
- Significant prior experience with at least one of the Big 3 Cloud providers (AWS/GCP/Azure) is required.
- Must have command-level fluency in Linux environments.
- Familiarity with Linux / Windows diagnostics and tuning will be a plus.
- Experience with Ansible, Terraform, and Kubernetes is desirable.
- Experience working with Nagios and Prometheus is desirable.
- Neo4j Certified Professional certification is desirable.
- Must be proficient in the use of Microsoft Office Applications (Outlook / Word / Excel).
- Must be detail oriented, collaborate well with other team members, have excellent verbal and communication skills, and thrive in a fast paced, high-energy, multi-tasking environment.
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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