• Participate in the On-Call rotation, as a member of the Cloud Managed Services team, and respond to incidents that impact Neo4j cloud infrastructure availability to provide the necessary support for customer cases. • Work as a member of the Cloud Managed Services Team during business hours, with occasional off-hours scheduled work, to support and manage the Neo4j database infrastructure of the customers and handle and resolve escalations related to cloud hosted environments from customers and/or internal teams. • Improve, document, and automate operational processes (such as deployments and upgrades) to make them as efficient as possible. • Gather and analyze metrics from operating systems as well as Neo4j databases to assist in performance tuning and incident diagnostics. • Document the incidents, procedures, and outcomes of customer communications. Assist in building the Cloud Managed Services knowledge base. • Install and upgrade Neo4j infrastructure (servers, storage, databases) for our Cloud Managed Service customers. • Troubleshoot cluster issues across multiple servers, data centers and regions, in a variety of clouds (AWS, Azure, Google Cloud), virtual, and bare metal environments. • Collaborate and communicate effectively within Customers, Customer Success, Product Engineering, and other Neo4j teams to understand and resolve customer issues completely and expediently. • Proactive approach to identifying problems, performance bottlenecks, and areas for improvement is necessary to succeed in this position.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are seeking a DevOps Engineer to support and enhance our cloud infrastructure, CI/CD pipelines, and operational tooling. This role focuses on enabling engineering teams with reliable deployment pipelines and scalable infrastructure for our security platform. Essential Duties and Responsibilities - Maintain and enhance CI/CD pipelines for microservices deployments. - Support cloud infrastructure using Infrastructure-as-Code practices. - Assist in operating Kubernetes clusters and related platform services. - Monitor system health and assist with incident response and root cause analysis. - Implement automation to improve deployment reliability and operational efficiency. - Collaborate with engineers to troubleshoot build, deployment, and environment issues. People Manager Responsibility This position does not have management responsibilities. Qualifications - 2+ years of experience in DevOps, SRE, or Infrastructure Engineering. - Bachelor’s degree in Computer Science, Engineering, or related field. - Hands-on experience with cloud platforms (AWS, Azure, or GCP). - Familiarity with Docker, Kubernetes, and CI/CD tools. - Experience with Terraform or similar IaC tooling. - Basic scripting skills (Bash, Python). - Strong willingness to learn and grow in a DevOps-first culture. Working Conditions and Physical Requirements - The ideal candidate must be able to complete all physical requirements of the job with or without reasonable accommodation. - Sitting and / or standing - Must be able to remain in a stationary position 50% of the time. - Carrying and / or lifting - Must be able to carry / move laptop as needed throughout the work day. - Work Environment - Primarily remote, with occasional in-person presence as needed. ADA Statement Bugcrowd is committed to the full inclusion of all qualified individuals. In keeping with our commitment, Bugcrowd will take the steps to assure that people with disabilities are provided reasonable accommodations. Accordingly, if reasonable accommodation is required to fully participate in the job application or interview process, to perform the essential functions of the position, and/or to receive all other benefits and privileges of employment, please contact HR at ada@bugcrowd.com. Culture At Bugcrowd, we understand that diversity in the workplace is vital to a company’s success and growth. We strive to make sure that people are included and have a sense of being part of making Bugcrowd not only a great product but a great place to work. - We regularly hear from both customers and researchers that Bugcrowd feels like a family, and we strive to maintain that internally as well. - Our team consists of a broad range of people: musicians, adventure sports junkies, nature lovers, parents, cereal enthusiasts, night owls, cyclists, artists—you get the point. - At Bugcrowd, we are solving security threats and vulnerabilities that are relevant to everyone, therefore we believe solving these problems takes all kinds of backgrounds. - We value the perspectives and experiences people from underrepresented backgrounds bring. Disclaimer This position has access to highly confidential, sensitive information relating to the technologies of Bugcrowd. It is essential that the applicant possess the requisite integrity to maintain the information in the strictest confidence. The company is authorized to obtain background checks for employment purposes under state and federal law. Background checks will be conducted for positions that involve access to confidential or proprietary information (including trade secrets). Background checks may include Social Security verification, prior employment verification, personal and professional references, educational verification, and criminal history. Applicants with conviction histories will not be excluded from consideration to the extent required by law. Equal Employment Opportunity Bugcrowd is EOE, Disability/Age Employer. Individuals seeking employment at Bugcrowd are considered without regards to race, color, religion, national origin, age, sex, marital status, ancestry, physical or mental disability, veteran status, gender identity, or sexual orientation. Apply at https://www.bugcrowd.com/about/careers/

• Build a secure, on-demand container system for handling large medical datasets

• Own the Platform: Design, build, and maintain Pantomath's cloud infrastructure on AWS (EC2, EKS, IAM, ALB, RDS, S3) using Infrastructure as Code principles (Terraform, CDK). • Architect and evolve CI/CD pipelines (GitHub Actions, NX) that enable development teams to ship with speed, confidence, and consistency. • Lead the incident response lifecycle — own runbooks, drive resolution, and conduct blameless postmortems that harden the platform for the future. • Manage BAU operations including backups, credential rotation, log retention, and system administration with operational discipline. • Engineer for Reliability and Security: Apply zero trust and least privilege design patterns to authorization, authentication, networking, and runtime threat detection across the platform. • Partner with leadership to maintain SOC2-compliant infrastructure practices and proactively close security gaps before they become incidents. • Implement and manage robust observability tooling (Datadog, CloudWatch, Prometheus) — define standards for logging, metrics, and alerting that give every team real-time platform visibility. • Support agent observability for connector services central to Pantomath's autonomous remediation engine. • Drive Efficiency and Scale: Establish cost dashboards, conduct bi-weekly reviews, and implement right-sizing, idle shutdown, and shared infrastructure patterns that meaningfully reduce cloud spend. • Lead migration to shared ALB patterns and optimize EKS autoscaling to support rapid customer and product growth. • Contribute to multi-region readiness strategy and proactively address AWS service limits and scalability bottlenecks before they impact customers. • Reduce friction for developers — automate manual provisioning, clean up IaC repositories, and streamline dev and staging environments so engineers can move fast. • Shape the Engineering Culture: Champion DevOps and SRE best practices within an Agile/Scrum framework across multiple engineering pods. • Drive the infrastructure roadmap and platform strategy in close partnership with the VP of Engineering and company leadership. • Contribute to system architecture discussions and mentor engineers across the organization on reliability and operational excellence.