You will primarily be responsible for expanding and growing the revenue in existing enterprise accounts. You will do that by identifying opportunities for upsell and cross sell, facilitating customer adoption, and monitoring churn risk. You will proactively identify engagement opportunities across a number of accounts to focus efforts based on value, perceived health, potential growth, strategic value, and renewal timeframe. You are responsible for aligning customers’ business goals to TCP capabilities, and leveraging industry best practices to grow strategic customers. The end result is increased customer satisfaction, retention, and expansion of the TCP footprint. As an Enterprise Account Manager, you will: Position yourself as a trusted advisor to Enterprise clients and focus on opportunities for expansion, upsell, and cross sell Partner with customer success and renewals team to reduce churn, maximize product adoption, monitoring customer satisfaction (NPS), and improving overall account health Provide feedback and insights that help define and enhance our product roadmap, marketing collateral, upsell, and renewal strategies Identify new opportunities, and collaborate with appropriate business units to ensure deals close Partner with all necessary departments within TCP to ensure removal of barriers to maximum adoption. Effectively network within accounts from the C-Level down in order to achieve successful execution of the customer's expectations where appropriate, resetting them when applicable Travel up to 25%

• Responsible for functions within assigned Patient Financial Services (PFS) department. • Accurate and timely action on accounts as it relates to specific responsibilities. • Complies with governmental and managed care rules and regulations. • Review related charges and direct charges to the proper payer source. • Apply billing rules to research charges billable to third-party health insurance payers. • Invoices billable services and assists Study teams with understanding invoices. • Follows up on outstanding study-related billing and balances. • Receives and resolves patient billing questions and complaints. • Works closely with collection agencies to assure updated information.

• Work in tandem with a Field Key Account Rep to support and grow ShareFile’s top customers • Manage day-to-day sales activities, drive pipeline through targeted outreach, and support account execution to ensure ongoing value for our enterprise clients • Partner with Field Key Account Reps to execute territory and account plans, helping drive expansion, renewals, and overall account growth • Support outbound prospecting into named accounts via phone, email, and LinkedIn to generate meetings and build pipeline • Re-engage inactive or at-risk customers, identify upsell/cross-sell opportunities, and help shepherd them through the sales cycle • Manage all assigned ShareFile Key Account renewals, ensuring proactive customer engagement and on-time closures • Map account stakeholders and identify decision-makers using tools and research to enable multi-threaded selling • Coordinate product demos and discovery calls, supporting Field Reps with customer engagement and prep • Serve as a key point of contact for day-to-day questions and follow-ups, helping ensure a seamless customer experience • Collaborate cross-functionally with Marketing, Customer Success, and Product to drive account-based motions

• Managing all GT activities at assigned industry account on a global basis • Develop and implement a comprehensive strategic account plan • Assist in development of new product idea generation for SOM gain and SAM expansion • Support recruitment, selection, orientation, training, and development for territory sales • Provide direction and influence to an account team without direct authority or line of reporting through frequent communication • Work with cross-functional team to provide expertise and local sales contacts • Partner with Industry & Commercial Analysts for total GT business potential development • Monitor sales activity against forecast • Enhance the quality and quantity of strategic relationships within industry account to maximize business opportunity • Coordinate all global activities with relevant persons of industry account and GT • Act as internal change agent to garner resources that meet the needs of the industry account • Provide customer insight and requirements towards developing product roadmap • Monitor and report on progress vs. plan