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Extend Your Team logo
Extend Your Team

We find global team members who get you out of the grind and get your business growing

Communication Coach

CommunicationsCommunicationsFull TimeRemoteSeniorTeam 201-500Since 2020H1B No SponsorCompany SiteLinkedIn

Location

Philippines

Posted

80 days ago

Salary

0

Seniority

Senior

Bachelor Degree5 yrs expEnglish

Job Description

Communication Coach

Extend Your Team

• Provide one-on-one and group coaching sessions to improve employees’ verbal and written communication skills. • Assess employee communication strengths and areas for improvement through evaluations, call reviews, and written assessments. • Develop personalized coaching plans to support employee growth and performance improvement. • Provide constructive feedback to help employees communicate more clearly, professionally, and confidently. • Conduct soft-skills training programs focused on professional communication for newly hired employees. • Facilitate refresher training sessions for existing employees to reinforce communication best practices. • Develop and update training materials, exercises, and communication guidelines. • Lead workshops on topics such as business writing, email etiquette, professional tone, active listening, client communication, and conflict resolution. • Collaborate with Team Leaders, QA, and Management to identify communication gaps affecting performance. • Support performance improvement plans for employees who require additional communication training. • Provide recommendations to improve team communication standards and processes. • Help establish and maintain company communication standards and best practices. • Review written communications such as emails, reports, and client responses to ensure professionalism and clarity. • Assist in developing communication templates and guidelines. • Track employee progress and provide coaching reports to management. • Monitor training effectiveness through assessments, feedback, and performance metrics. • Provide insights and recommendations for continuous improvement in communication training programs. • Stay updated on best practices in corporate communication, coaching techniques, and soft skills development.

Job Requirements

  • Bachelor’s Degree in Communications, Education, Business, Psychology, or related field.
  • 5 years of experience in training, coaching, learning & development, or communication-focused roles.
  • Strong written and verbal English communication skills.
  • Experience conducting soft skills or communication training.
  • Excellent facilitation, coaching, and interpersonal skills.
  • Ability to provide constructive feedback and mentor employees effectively.
  • Experience in corporate training, BPO, customer service, or client-facing environments (preferred).
  • Certification in training, coaching, or learning & development is an advantage (preferred).
  • Experience in curriculum development and training program design (preferred).

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