• Own and deliver the market growth plan for your market: new users, active traders, trading volume and retention. • Monitor user trends, competitor activity, and regulatory shifts to shape market strategy and uncover new growth levers. • Localize and execute paid-acquisition and referral campaigns: ensure messaging, targeting, and timing align with the market culture and digital landscape. • Activate and coordinate local influencer/KOL and community programs: engage key voices, host local activations and amplify user engagement. • Remove funnel friction: identify and fix conversion blockers, and recommend experiments to improve flow. • Build and manage local ecosystems and partnerships: collaborate with local payment partners, trading communities, media, and events to grow reach. • Track, analyze and report key growth metrics weekly: derive actionable market insights. • Represent OKX in-market: attend local fintech/crypto events, promote brand awareness, and deliver user-facing engagements. • Work closely with both regional and global OKX teams — marketing, product, CRM, and partnerships — to align priorities, share insights, and ensure all initiatives are integrated toward common growth targets.

• Perform Project Controls Services service offering including but not limited to capital planning, portfolio and project governance, front end planning, project funding, project set up, construction technology, procure to pay, project, cost & commercial managing, schedule control, risk management, project close-out. • Participate in the delivery of Portfolios, Programs & projects. • Support development of client's capital plan and associated updates by providing cashflow and accrual information. • Facilitate funding process by consolidating information from various sources into a holistic funding request document. • Work closely with clients to effectively set up project systems and coding and communicate the requirements to those providing inputs. • Enable effective governance by providing relevant fact-based information including provision of reports. • Assist in the smooth operation of the construction technology with a particular focus on ensuring the flow of information to enable efficient execution and control. • Participate in the development of project sourcing strategies and ensure the effective set up of the procure to pay structure. • Forecast and predictively influence the outcomes of project. • Review and analyze schedule development and progression to proactively influence the outcome of the project. • Identify, quantify monitor and partner to develop risk mitigation plans. • Ensure the effective closure of projects including the completion of all financial related activities.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Team Lead is responsible for supporting day-to-day Patient Access operations in a remote call center environment. This includes: - Monitoring real-time performance - Ensuring schedule adherence - Coaching and developing team members - Maintaining quality, productivity, and client/patient experience standards The Team Lead works closely with Floor Managers, Workforce Management (WFM), Quality Assurance (QA), and Training teams to ensure coverage and consistent execution of Call 4 Health policies and client requirements. Qualifications - Associate’s degree in Business Administration, Healthcare Administration, or related field (or equivalent combination of education and experience) - Prior call center or customer service experience required; healthcare call center experience preferred - Previous Team Lead, Supervisor, or equivalent leadership experience preferred Requirements - Monitor real-time production and service levels (queues, wait times, dashboards) and escalate risks to coverage or performance as needed - Support schedule adherence by verifying log-in readiness at shift start, monitoring adherence throughout the day, and coordinating with WFM/Floor Manager to address variances - Provide day-to-day supervision of assigned Patient Access Representatives (PCRs), including coaching, reinforcement of expectations, and recognition - Deliver timely performance feedback on quality, productivity, adherence, and attendance; document coaching discussions per company procedures - Reinforce call quality by ensuring compliance with scripts, verification, and documentation standards; partner with QA/Training for targeted coaching and re-training as needed - Handle escalations from patients or clients professionally and promptly; document outcomes and ensure appropriate follow-up - Maintain accurate records of attendance, tardiness, and schedule variances; ensure employees follow call-out procedures and escalation requirements - Create and manage tickets in the Call 4 Health system; track to resolution and communicate updates to stakeholders - Prepare and provide routine operational updates to the Floor Manager (e.g., attendance trends, performance risks, coaching activity, escalation themes) - Assist with onboarding, mentoring, and shadowing of new hires; reinforce performance expectations and operational standards - Support annual and periodic performance review processes as assigned, including collection of performance data and documented feedback - Perform other duties as assigned based on department, client, or company needs Supervisory Responsibilities - Provide day-to-day guidance, coaching, and performance oversight for up to approximately 15 employees (or as assigned) - Assist with selection, onboarding, training reinforcement, and performance assessment in partnership with the Floor Manager Knowledge, Skills, and Abilities - Strong written and verbal communication skills; professional customer service presence - Ability to coach, motivate, and hold employees accountable while maintaining a respectful, supportive approach - Ability to multitask and prioritize in a fast-paced, real-time production environment - Proficient with computers and business systems; able to navigate multiple applications simultaneously (phone system, EHR/client portals, ticketing, reporting) - Data-driven approach: ability to interpret reports and metrics and translate them into coaching actions and operational improvements - Dependable attendance and punctuality; consistent adherence to schedules and operational needs - Team-oriented, receptive to feedback, and committed to continuous improvement Tools and Equipment Used - Computer (word processing, spreadsheets, email, database/web applications) - Phone/softphone and headset - Printer/scanner (as applicable) - Other standard office or remote work equipment Remote Work Requirements - Maintain a private, professional, distraction- and noise-free workspace to protect confidentiality and support call quality - Ensure calls cannot be overheard by others; follow all confidentiality and security procedures for systems and data access - Be camera-ready for required trainings and meetings - Comply with dress code requirements for the role (business casual for Team Leads, unless otherwise directed) Physical Requirements - Frequent sitting for extended periods; talking, hearing, and viewing computer monitors - Occasional standing or walking; use of hands for keyboarding and operating office equipment - Ability to communicate effectively via phone and video conferencing Work Environment - Fast-paced, metrics-driven call center environment (remote and/or office) with frequent changes based on client and business needs - Ability to maintain professional working relationships with individuals of varying personalities and communication styles - Ability to manage stress and respond calmly to escalations and shifting priorities Disclaimer This job description is not intended to be an exhaustive list of duties, responsibilities, or qualifications. It may be modified at any time, with or without notice, based on department, client, and/or company needs.

Manager Business Systems Solovis is a leading portfolio management and analytics platform helping institutional investors navigate todays complex global markets with clarity and confidence. Backed by Insight Partners, were building the next chapter of growth by investing in people and product to raise the bar on quality and client outcomes. Our team is driven by a culture of disciplined execution, humility, and curiosity where AI is at the core of how we operate, innovate, and serve clients. At Solovis, youll join a tech-forward, growth-minded team that believes in learning fast, thinking big, and delivering meaningful impact for asset owners worldwide. Our companies are not the largest or flashiest, but they are among the best-run software businesses, creating value for customers and shareholders at an accelerated pace. To date, our team has built six platform companies, each culminating in multiple liquidity transactions with multi-billion-dollar valuations. The Business Systems Manager, reporting to the VP of Business Systems, supports the delivery and continuous improvement of the company’s core business systems as the organization scales. You translate business strategy into clear system needs and priorities, and help ensure the company’s core platforms (Salesforce, NetSuite, OpenAir, and adjacent tools) evolve with strong controls, clean data, and high adoption. In this role, you partner with functional teams to turn messy requests into clear problems, decisions, and trade-offs; you shape scope toward reusable patterns instead of one-off fixes; and you drive alignment on what matters most. You contribute across the full change lifecycle—from intake and discovery through design, build coordination, testing, rollout, enablement, and post-launch performance—using AI to accelerate analysis, draft stronger first passes, and pressure-test options without sacrificing quality. To ensure systems are trusted and used correctly, you support governance and documentation standards, maintain a clear backlog of work, and promote strong requirements and process design. You stay current on platform capabilities and continuously strengthen the business systems landscape as the company grows, including supporting acquisition integrations and cross-system simplification. Key Responsibilities - Design systems and write build-ready specifications with clear acceptance criteria, decisions, and constraints—validated with stakeholders—so builders can implement without rework. - Administer and continuously improve Salesforce, NetSuite, and other core platforms by streamlining workflows, making data contracts and permissions explicit, and simplifying integrations—using AI and no/low-code where it adds speed without weakening controls. - Partner with functional leaders to turn requests into clear problem statements; capture the why/what, acceptance criteria, trade-offs, and decisions in the backlog; prioritize with impact and capacity in mind; and shape scope toward reusable patterns, using AI to explore options quickly. - Contribute to acquisition and integration efforts as part of a cross-functional team by mapping processes and data, aligning taxonomies and data contracts, and supporting planned cutovers and deprecations to reduce disruption. Competencies - Ability to Influence: Builds alignment across stakeholders through clear communication, sound reasoning, and trust; drives decisions forward without relying on authority. - Proactive Problem Solving: Anticipates risks and edge cases, frames clear problem statements, and proposes options with trade-offs—using AI to explore and pressure-test assumptions. - Disciplined Execution: Plans and delivers work with strong follow-through by defining ownership, timelines, and acceptance criteria; closes loops and reduces rework through rigor. - Systems Thinking & Documentation: Models processes and data, exposes interfaces and dependencies, and maintains decision records and diagrams teams actively use to design and evolve the system. - M&A and Integration (Cross-Functional): Supports acquisition and integration efforts by mapping processes and data, aligning taxonomies and data contracts, and contributing to cutovers and deprecations to reduce disruption.