This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a hands-on Senior SysAdmin / Support Engineer to own the day-to-day maintenance of our internal systems and provide technical support to our Stelo Data Replicator customers. This hybrid role is both internal-facing (infrastructure, users, environments) and external-facing (customer support), ideal for someone comfortable working across a broad but manageable scope in a small company. Key Responsibilities - System Administrator (Internal) - Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine system, network, and database upkeep across our small but diverse environment. - Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring. - Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA. - Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access. - Configure, maintain, and troubleshoot Fortinet-based VPN solutions to ensure secure and reliable connectivity for remote users. - Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing. - Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting. - Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching. - Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team. - Support Engineer (External) - Provide technical support for SQDR customers via remote sessions, email, and ticketing systems. - Support includes troubleshooting complex environments and product issues while guiding customers through installation, configuration, and best practices. - Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, IBM i, other RDBMS), and OS/environment problems. - Analyze logs and diagnostic information to identify root causes and recommend workarounds or long-term solutions. - Assist customers with installing, upgrading, and configuring SQDR in their environments (Windows/Linux, on-premises and cloud). - Collaborate with internal engineering teams to escalate product defects, reproduce issues, and validate fixes and patches. - Contribute to knowledge base articles, how‑to guides, and FAQs. Qualifications - 5+ years of experience in systems administration / infrastructure roles, with responsibility for production environments. - Strong hands-on experience with Windows Server and Linux (e.g., Ubuntu, RHEL, Rocky/CentOS) in virtualized environments. - Experience with virtual infrastructure platforms such as VxRail, VMware, Hyper‑V, or similar. - Working experience with at least one major cloud platform (Azure, AWS, or GCP), including basic compute, storage, and networking. - Experience supporting relational databases, preferably DB2 LUW and/or IBM i (AS/400), including backup/restore and basic performance troubleshooting. - Solid understanding of network fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, and firewalls. - Hands-on experience configuring and supporting Fortinet VPN solutions in a production environment. - Strong troubleshooting skills across OS, network, database, and application layers. - Excellent customer-facing communication skills and prior experience supporting external technical users or customers. - Comfortable working independently in a fully remote environment, managing priorities, and documenting work clearly. Preferred Qualifications - Hands-on experience with ODBC/JDBC drivers, including connection lifecycle management, statement execution, parameter and result-set handling, diagnostics (SQLSTATE, error codes), and performance tuning across multiple relational databases. - Familiarity with modern data platforms such as Databricks, Snowflake, BigQuery, or Microsoft Fabric. - Experience with containerization and orchestration (Docker, Kubernetes) and CI/CD practices. Structure and Compensation - The position is 100% remote, full-time, and exempt. - Stelo will provide all necessary computer equipment. - Employee is responsible for providing a suitable workspace. - Employee will be assigned a fixed weekly schedule. - Candidate should expect to work Pacific time hours most days. - Salary $90,000-$130,000 commensurate with experience. - Generous health insurance coverage, employee benefits and retirement matching. Benefits - 100% remote workplace. - Competitive salaries. - Medical insurance for you and your family. - Monthly HSA contributions. - 3 weeks paid vacation. - 11 Stelo holidays. - Matching retirement contributions. - Annual bonuses.

About Spotlio Spotlio is a pricing, e-commerce, and distribution company that helps resorts and attractions increase revenue and create better guest experiences before arrival. We provide technology for ski resorts, attractions, waterparks, and other ticketing businesses to optimize online sales through dynamic pricing, revenue management, and e-commerce solutions. Our pricing services can be integrated via API into any e-commerce platform or used through our native platform, Cloud Store. Spotlio supports businesses across the US, Canada, Switzerland, Germany, Austria, France, Japan, New Zealand, Australia, and Chile, and continues to grow internationally. Our mission is to help our partners run more successful businesses so their guests can spend more time doing what they love. We handle the complexity of maximizing online sales so our clients can focus on delivering exceptional on-site experiences. If you’re excited about technology, customer experience, and being part of a company helping businesses in the leisure industry thrive, we’d love to hear from you. Location note: We can only accept applications from candidates who live, or are willing to live, in one of the following states: TX, CO, FL, ME, IN, SD, and VT. Job Overview We are looking for a proactive and customer-focused B2B Technical Support professional to join our team. In this role, you will be the first point of contact for our clients across the different brands and platforms we support, helping them resolve issues efficiently and delivering a high-quality support experience. You will provide support via email and chat, troubleshoot product and platform issues, and work closely with internal Tier 2 and Tier 3 teams to ensure tickets and bugs are properly tracked, escalated, and resolved. This role is ideal for someone who enjoys problem-solving, communicates clearly, stays calm under pressure, and is motivated to learn in a fast-paced SaaS environment. Core Responsibilities: - Be the first point of contact for our customers across all brands we support - Respond to customers' incoming emails and chats - Provide multi-product support across Spotlio's suite of platforms and brands - Be the voice of the company to our customers - Log, track, and manage bugs and support tickets in Jira, communicating with Tier 2 and Tier 3 teams internally to drive issues to resolution - Assist with support queue management in Zendesk/Freshdesk - Monitor and respond to app store reviews across supported brands as part of reputation management efforts - Opportunities to participate on other sub-support teams and take on ad hoc projects Schedule Expectations - 5 shifts per week for a total of 40 hours per week - Shifts start between 6am-10am Pacific Time - Schedules will be set as early and with as much flexibility as possible, and will include: Weekdays, Saturdays and/or Sundays & Holidays (Thanksgiving, Christmas, New Years, President's Day, etc) Requirements: - 2+ years of phone, email,or chat based support or equivalent customer facing service experience - Outstanding written and verbal communication skills - Excellent computer and internet skills - Excellent analytical and problem solving skills - Self-motivated and ability to learn quickly - Positive attitude, level-headed, and good composure during stressful problems - Reliable internet setup at home with minimum 8 Mbps download / 1.5 Mbps upload speed - Able to work 6am PST shifts, weekends, holidays and/or be on call during peak season. Nice to Have - Previous experience supporting SaaS, e-commerce, or ticketing platforms - Familiarity with Zendesk, Freshdesk, Jira, or similar support and ticketing tools - Experience troubleshooting technical issues and coordinating with internal product or engineering teams - Background in B2B customer support - Experience working in a fast-paced remote environment - Knowledge of the attractions, tourism, or leisure industry - Ability to manage multiple priorities while maintaining strong attention to detail Interested? Apply! Applications will only be accepted via Lever, Spotlio's job site. Please, no phone calls or outside agencies. Spotlio is proud to be an equal opportunity workplace employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, Veteran status, or other protected class.

US RemoteStates considered: US Remote – Any states considered Role Description: INTERNSHIP TITLE: PIMS INTEGRATION SUPPORT INTERN Location: US REMOTE Internship Summary: Focused on helping grow our PIMS (Practice Information Management Software) integrations, Zoetis is looking for an intern candidate who, along with the PIMS Product Managers, will help grow our global PIMS partnerships. In this role, you will be involved in supporting Zoetis markets globally to increase PIMS integrations in the market, expand market understanding of PIMS that integration and how to enable this integration for Zoetis customers. This effort is key to our global customer experience, and will expose you to real-world scenarios, systems, problems, and solutions. Internship Job Duties: - Working alongside the PIMS product managers to expand PIMS integrations globally. - Support communications with PIMS partners and Zoetis markets to enhance the PIMS integration experience, engage colleagues in understanding PIMS we integrate with and how to access the tools they need to complete the integration, maintain, and expand the SharePoint site where these tools are compiled. - Prepare/present reports and other information summarizing work activities. Prepare/present various analyses as needed to highlight issues and resolve questions. - Coordinate with product, marketing, and others to manage PIMS integration documentation and support. Internship Qualifications: •Enrolled in a Bachelor’s or Master’s degree program; minimum GPA 3.0 is preferred. Business, communications, marketing majors encourage to apply. •Demonstrated ability with Microsoft Office applications – especially PowerPoint, Word and Excel. •Comfort with style and communication in the digital space, comfortable with online communication platforms, experience with SharePoint a plus. •Self-motivated with excellent organizational skills and attention to detail. •Ability to effectively interact with all levels of the organization. The following hourly pay rates reflect the anticipated base pay for this position: If the selected candidate is a student pursuing an Associate-level degree: $16.00 per hour If the selected candidate is a student pursuing an Undergraduate-level degree: $22.00 per hour If the selected candidate is a student pursing a Graduate-level degree: $32.50 per hour If the selected candidate is a student pursuing a Doctorate-level degree: $36.00 per hour The following hourly pay rates reflect the anticipated base pay for this position if a selected candidate were to be located in California, Connecticut, District of Columbia, Illinois (Chicago area), Massachusetts, New Jersey, New York, Washington (Seattle area): Student pursuing an Associate-level degree: $17.00 per hour Student pursuing an Undergraduate-level degree: $24.20 per hour Student pursing a Graduate-level degree: $36.40 per hour Student pursuing a Doctorate-level degree: $40.30 per hour Zoetis is an EEO/Affirmative Action Employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, disability or any other legally protected status.

Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst I serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a night shift schedule providing real-time technical support through substantial phone interaction and direct customer engagement. The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction. Key Responsibilities The System Support Analyst is accountable for delivering expert technical support and ensuring optimal system performance through the following priorities: - Provide responsive technical support by addressing customer problems via phone and portal, actively monitoring client sites, and resolving cases in a timely manner while managing and exceeding customer expectations through excellent service delivery. - Diagnose and resolve complex technical issues by analyzing root causes and troubleshooting challenging problems relating to software applications, Windows operating systems, SQL Server databases, and related technologies to restore system functionality and minimize downtime. - Maintain comprehensive documentation by logging all incidents and problems within ServiceNow ticketing system, ensuring accurate records that support knowledge sharing and continuous improvement of support operations. - Configure and deploy software solutions by installing and configuring InteleShare software to assist in customer deployments, editing configuration files, and ensuring systems meet customer operational requirements. - Ensure service level compliance by prioritizing work based on service level agreements (SLAs), escalating incidents beyond current skill set to appropriate teams, and consistently meeting or exceeding Support specifications. - Contribute to knowledge management by participating in knowledge sharing activities, publishing Knowledge Base articles, and supporting ad hoc projects to improve InteleShare support operations. - Availability to work Monday-Friday 7am-4pm Eastern time Qualifications Qualifications & Experience - Minimum 1-2 years of experience in Windows administration and technical customer support - Excellent knowledge of Microsoft Windows operating systems for both servers and workstations - Demonstrated customer service excellence with strong client-facing skills - Excellent verbal and written communication skills in English or equivalent - Strong problem-solving and analytical abilities with high attention to problem description, detail, and impact - Proven ability to work effectively under pressure in a client-facing environment - Ability to work remotely using secure connections, phone, and remote desktop-sharing tools Preferred Qualifications & Special Requirements - Experience running queries in SQL databases - Knowledge of Linux operating systems - Excellent knowledge of Mac OS - Experience with SaaS or cloud environments - Experience in medical or research environments, including familiarity with DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging systems, PACS (Picture Archiving and Communication System), or RIS (Radiology Information System) Travel Requirements - N/A This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ The base pay for this position ranges from $27-32 per hour within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 27.00 - USD 32.00 - hourly