Company Description At Intelerad, we believe the path to answers in healthcare should be clear-whether you are waiting for a diagnosis or trying to expedite one. Our medical imaging solutions streamline the flow of information, simplifying complex processes, maximizing efficiencies, and shining a light on the unknown. We empower physicians to get patients the answers they need faster and improve outcomes for everyone. With more accessible imaging, we are getting patients out of the dark. Headquartered in Raleigh, NC and Montreal, Intelerad has nearly 800 employees located in offices across four countries. The company empowers nearly 2,000 healthcare organizations around the world with the speed, scalability, and simplicity needed to increase business performance while, most importantly, improving patient outcomes. Intelerad’s modern enterprise solutions have been acknowledged by a Best in KLAS recognition, ranking #1 for PACS Asia/Oceania in the 2021 Best in KLAS: Global Software (Non-US) report. Job Description The System Support Analyst I serves as the primary technical resource for InteleShare customers, ranging from major hospital networks to small radiology facilities. This remote position operates on a night shift schedule providing real-time technical support through substantial phone interaction and direct customer engagement. The role ensures InteleShare software is properly configured and operating effectively at all times, delivering timely resolution of technical issues while maintaining exceptional service levels and customer satisfaction. Key Responsibilities The System Support Analyst is accountable for delivering expert technical support and ensuring optimal system performance through the following priorities: - Provide responsive technical support by addressing customer problems via phone and portal, actively monitoring client sites, and resolving cases in a timely manner while managing and exceeding customer expectations through excellent service delivery. - Diagnose and resolve complex technical issues by analyzing root causes and troubleshooting challenging problems relating to software applications, Windows operating systems, SQL Server databases, and related technologies to restore system functionality and minimize downtime. - Maintain comprehensive documentation by logging all incidents and problems within ServiceNow ticketing system, ensuring accurate records that support knowledge sharing and continuous improvement of support operations. - Configure and deploy software solutions by installing and configuring InteleShare software to assist in customer deployments, editing configuration files, and ensuring systems meet customer operational requirements. - Ensure service level compliance by prioritizing work based on service level agreements (SLAs), escalating incidents beyond current skill set to appropriate teams, and consistently meeting or exceeding Support specifications. - Contribute to knowledge management by participating in knowledge sharing activities, publishing Knowledge Base articles, and supporting ad hoc projects to improve InteleShare support operations. - Availability to work Monday-Friday 7am-4pm Eastern time Qualifications Qualifications & Experience - Minimum 1-2 years of experience in Windows administration and technical customer support - Excellent knowledge of Microsoft Windows operating systems for both servers and workstations - Demonstrated customer service excellence with strong client-facing skills - Excellent verbal and written communication skills in English or equivalent - Strong problem-solving and analytical abilities with high attention to problem description, detail, and impact - Proven ability to work effectively under pressure in a client-facing environment - Ability to work remotely using secure connections, phone, and remote desktop-sharing tools Preferred Qualifications & Special Requirements - Experience running queries in SQL databases - Knowledge of Linux operating systems - Excellent knowledge of Mac OS - Experience with SaaS or cloud environments - Experience in medical or research environments, including familiarity with DICOM, HL7, HIPAA, Healthcare IT (HIT), medical imaging systems, PACS (Picture Archiving and Communication System), or RIS (Radiology Information System) Travel Requirements - N/A This job description is not a comprehensive list of tasks or requirements and Intelerad reserves the right to change it at any time.  Additional Information All your information will be kept confidential according to EEO guidelines. Applicants may be required to complete an online technical and/or personality assessment as part of your application. #LI-REMOTE Intelerad uses SmartRecruiters’ platform, which includes optional AI-assisted features (such as Winston Match, Screen, and Companion) to help our Talent Acquisition team streamline and enhance parts of the recruitment process. These tools are designed to support, not replace, human judgment and decision-making. All hiring decisions are ultimately made by our recruiters and hiring leaders. To learn more about how SmartRecruiters uses AI within its system and how it complies with applicable regulations, please review SmartRecruiters’ AI Addendum. https://www.smartrecruiters.com/legal/artificial-intelligence-addendum/ The base pay for this position ranges from $27-32 per hour within any geographic market in the USA. Pay may vary depending on job-related knowledge, skills, and experience. Intelerad is a total compensation company. Pay is dependent on the position offered. Bonus and other forms of compensation may be provided as part of a total compensation package, in addition to a full range of medical, financial, retirement, PTO, and/or other benefits. Intelerad is committed to the principles of equal employment. We are committed to complying with all federal, state and local laws providing equal employment opportunities and all other employment laws and regulations. Applicants, employees and former employees are protected from employment discrimination based on race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age , disability and genetic information (including family medical history). Intelerad is dedicated to the fulfillment of this policy regarding all aspects of employment, including but not limited to recruiting, hiring, placement, transfer, training, promotion, rates of pay, and other compensation, termination, and all other terms, conditions, and privileges of employment.   Intelerad is committed to ensuring equal employment opportunity for qualified individuals with disabilities. Intelerad uses the Americans with Disabilities Act (“ADA”)as a standard for global recruiting and hiring purposes. This prohibits discrimination against qualified individuals with disabilities. The ADA defines “disability” as a physical or mental impairment that substantially limits one or more of the major life activities of an individual, a record of such impairment, or being regarded as having such an impairment - Compensation: USD 27.00 - USD 32.00 - hourly

• Serve as the first point of contact for customer inquiries via phone, email, chat, and ticketing systems. Meet established SLAs for response times. • Diagnose, troubleshoot, and resolve issues with the Hypori VMI platform, including Android virtual workspace access, application configuration, and connectivity in cloud environments (AWS). • Log, track, and manage support tickets. Document issues, troubleshooting steps, and resolutions accurately. • Escalate complex or unresolved issues to Tier 2/Tier 3 with thorough documentation. Maintain ownership and provide customer status updates. • Assist with user account provisioning, access management, and onboarding in DoD-compliant environments per security protocols. • Deliver end-user training on Hypori platform usage, security best practices, and supported hardware/software configurations. • Participate in on-call rotation for after-hours support coverage as operationally required.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Pharmacy Automation Support Specialist works under the supervision of Manager, Automation primarily supporting pharmacy backend distribution and system integration with automated dispensing machines. This role requires a combination of technical expertise, analytical skills, and excellent communication abilities. - Assists with automated dispensing machine integrations - Proficient in dispense methods and pharmacy workflow associated with pharmacy automation - Supports the installation of new units and relocation of existing units - Gathers, analyzes, and interprets data, detects patterns, makes recommendations surrounding machine optimization - Conducts regular performance reports and formulary reviews for automated dispensing machines - Proactively identifies opportunities for process optimization and automation system enhancements - Trains staff on troubleshooting, best practices, cleaning procedures, preventive maintenance tasks, and ticketing protocols - Monitors use of system and machines ensuring proper utilization, adherence to policy and procedure - Provides ongoing support and guidance to Pharmacy Automation Technicians to optimize machine performance and minimize downtime Qualifications - High School diploma required / Associate Degree or greater preferred - 3+ years as an Operator or higher on commercially available or proprietary pharmacy system focused on Long Term Care or Institutional pharmacy - Foundational knowledge in Institutional or Long-term Care Pharmacy - Communication – Intermediate - Microsoft Office Suite – Intermediate - Devoted to a task or purpose with integrity - Curious, detail-oriented, and a quick learner - Capable of carrying out a given task with all details necessary to get the task done well - Demonstrates eagerness and interest - Works well as a member of a team - Detail-oriented mindset with a commitment to upholding quality standards and best practices - Inspired to perform well by the ability to contribute to the success of a project and the organization - Strong customer focus, ability to deeply understand customers and their needs - Excellent communication skills Requirements - Travel: 50-75% - Remote: Able to reside anywhere within the Continental USA - Schedule: Monday - Friday, hours are per business needs Benefits - Competitive pay - Health, dental, vision and life insurance benefits - Company paid STD and LTD - Employee Discount Program - 401k - Paid-time off - Tuition reimbursement - Non-retail/Closed-door environment

The following states/districts are excluded from this job ad: AK, CA, CO, CT, DC, HI, LA, MA, MN, MO, NE, NV, NH, NJ, NM, NY, ND, OR, PR, RI, VT, WA, WY Future Need - Actively Interviewing Location: Remote in any United States jurisdiction not excluded from this job advertisement. We're looking for a detail-oriented IT professional to support application access and user support! Apply today to join a mission-driven team supporting critical healthcare technology environments. Position Description: The Application Support Analyst provides advanced support for healthcare information systems, with a focus on user access, account configuration, and issue resolution. Minimum/General Experience: 5 years of experience supporting application system account access and user provisioning Minimum Education: Bachelor's degree in computer science or related field Essential Skills/Qualifications: - Excellent ability to follow and improve troubleshooting processes - Excellent experience researching and resolving account access issues - Above average documentation skills - Strong analytical skills - Knowledge of user profile and access management concepts - Experience working in a team environment - Experience with ticketing systems (e.g., ServiceNow (SNOW)) - Experience with healthcare information systems (e.g., VistA) - Excellent attention to detail skills - Excellent oral and written communication skills General Physical Requirements needed to perform the essential functions of this job may vary based on the location of the assignment.  - Assignment Location - Remote - Sedentary Work - Exerting up to 10 pounds of force occasionally and/or a negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects.  - Typing, communicating, repetitive motions.  - Close visual acuity to prepare and analyze data, view computer monitors and read. May need to view presentation screens and other visual aids in a virtual setting.  - Inside environmental conditions with protection from outside elements.  Security: Ability to obtain/maintain a Federal Civilian Public Trust - U.S. Citizenship or Permanent Resident that has lived in the United States for at least 3 years Federal Civilian Public Trust Consists of a review of up to but not limited to: - Covers 10 year period and in some instances lifetime events - OPM Security Investigations Index (SII) - DOD Defense Central Investigations Index (DCII) - National Agency Check (NAC) records - FBI name check - FBI fingerprint check - Credit report check - Written inquiries to previous employers and references listed on the application for employment - Potential interviews with the subject, spouse, neighbors, supervisor, coworkers - Law enforcement check - Court records check - Education check- Attendance and Degrees Acceptable Credentials Tasks/activities include, but are not limited to: - Researches and resolves system and application access issues - Supports healthcare system access tools and gateways - Collaborates with end users and technical teams to diagnose and resolve issues - Documents findings and provides recommendations to IT support teams - Monitors and manages tickets through an enterprise ticketing system (e.g., SNOW) - Maintains and updates troubleshooting guides and process documentation - Uses automation when available - Participates in team meetings and operational reviews - Provides support to less experienced team members - Contributes to project and operational reporting Compensation & Benefits: The annual projected pay range for this position is $68,539 - $81,695 with consideration being given to various factors including but not limited to qualifications, experience, job responsibilities, and geographic location. Oxley Enterprises, Inc. offers a full array of benefits including: - Medical, dental, vision and prescription drug coverage for you and your family. - Life Insurance, short-term disability and long-term disability paid for by the Company. - Supplemental coverages including Accident, Critical Illness, and Hospital. - Additional Life insurance coverage for you and your dependents. - 401k plan with various options to select based on your retirement goals. Oxley Enterprises®, Inc. is a certified service-disabled veteran-owned (SDVOSB), economic disadvantaged woman-owned (EDWOSB), Small Business Administration Certified 8(a), and small disadvantaged business (SDB) that has 25 years of experience building and delivering quality IT systems and programs. Oxley is ranked in the INC 5000 7 times (2016, 2017, 2018, 2021, 2023, 2024, 2025). Oxley is a 2019 - 2025 Department of Labor HIRE Vets Medallion Award Winner. Oxley is Virginia Values Veterans certified. All qualified applicants will receive consideration for employment without regard to any status protected by applicable federal, state, or local law. If you require a reasonable accommodation to apply for a position at Oxley Enterprises, Inc., please send an email to our Human Resources Department at: careers@oxleyenterprises.com with the following information: Subject Line: Accommodation Request Provide a description of your accommodation request Include your contact information: Full name, Email address, Best number to reach you (optional) We participate in the E-Verify program. http://www.dhs.gov/E-Verify