Stelo

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We are looking for a hands-on Senior SysAdmin / Support Engineer to own the day-to-day maintenance of our internal systems and provide technical support to our Stelo Data Replicator customers. This hybrid role is both internal-facing (infrastructure, users, environments) and external-facing (customer support), ideal for someone comfortable working across a broad but manageable scope in a small company. Key Responsibilities - System Administrator (Internal) - Own the day-to-day maintenance and reliability of our internal infrastructure, handling routine system, network, and database upkeep across our small but diverse environment. - Administer, maintain, and troubleshoot virtualized infrastructure platforms (e.g., VxRail/VMware) running Windows Server and Linux, focusing on routine maintenance, patching, and performance monitoring. - Manage user accounts, groups, and permissions across AD/Azure AD and internal systems, enforcing least-privilege access and MFA. - Support and maintain cloud environments (Azure, AWS, GCP) for virtual machines, networking, storage, and secure remote access. - Configure, maintain, and troubleshoot Fortinet-based VPN solutions to ensure secure and reliable connectivity for remote users. - Implement and maintain backup and recovery processes for servers, applications, and databases, including periodic restore testing. - Monitor the health and capacity of systems, networks, VPN, and services, and handle incident response and basic performance troubleshooting. - Perform routine operational tasks: OS and application updates, certificate renewals, log reviews, and security patching. - Administer and support databases, especially IBM DB2 LUW and IBM i (AS/400), including basic administration, backup/restore, and performance troubleshooting in cooperation with the product team. - Support Engineer (External) - Provide technical support for SQDR customers via remote sessions, email, and ticketing systems. - Support includes troubleshooting complex environments and product issues while guiding customers through installation, configuration, and best practices. - Troubleshoot SQDR deployment issues, including connectivity, configuration, database integration (DB2, IBM i, other RDBMS), and OS/environment problems. - Analyze logs and diagnostic information to identify root causes and recommend workarounds or long-term solutions. - Assist customers with installing, upgrading, and configuring SQDR in their environments (Windows/Linux, on-premises and cloud). - Collaborate with internal engineering teams to escalate product defects, reproduce issues, and validate fixes and patches. - Contribute to knowledge base articles, how‑to guides, and FAQs. Qualifications - 5+ years of experience in systems administration / infrastructure roles, with responsibility for production environments. - Strong hands-on experience with Windows Server and Linux (e.g., Ubuntu, RHEL, Rocky/CentOS) in virtualized environments. - Experience with virtual infrastructure platforms such as VxRail, VMware, Hyper‑V, or similar. - Working experience with at least one major cloud platform (Azure, AWS, or GCP), including basic compute, storage, and networking. - Experience supporting relational databases, preferably DB2 LUW and/or IBM i (AS/400), including backup/restore and basic performance troubleshooting. - Solid understanding of network fundamentals: TCP/IP, DNS, DHCP, VPNs, routing, and firewalls. - Hands-on experience configuring and supporting Fortinet VPN solutions in a production environment. - Strong troubleshooting skills across OS, network, database, and application layers. - Excellent customer-facing communication skills and prior experience supporting external technical users or customers. - Comfortable working independently in a fully remote environment, managing priorities, and documenting work clearly. Preferred Qualifications - Hands-on experience with ODBC/JDBC drivers, including connection lifecycle management, statement execution, parameter and result-set handling, diagnostics (SQLSTATE, error codes), and performance tuning across multiple relational databases. - Familiarity with modern data platforms such as Databricks, Snowflake, BigQuery, or Microsoft Fabric. - Experience with containerization and orchestration (Docker, Kubernetes) and CI/CD practices. Structure and Compensation - The position is 100% remote, full-time, and exempt. - Stelo will provide all necessary computer equipment. - Employee is responsible for providing a suitable workspace. - Employee will be assigned a fixed weekly schedule. - Candidate should expect to work Pacific time hours most days. - Salary $90,000-$130,000 commensurate with experience. - Generous health insurance coverage, employee benefits and retirement matching. Benefits - 100% remote workplace. - Competitive salaries. - Medical insurance for you and your family. - Monthly HSA contributions. - 3 weeks paid vacation. - 11 Stelo holidays. - Matching retirement contributions. - Annual bonuses.