This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description As a Renewals Specialist, you will play a key role in ensuring seamless contract renewals that drive customer satisfaction, retention, and revenue growth. You will manage the full renewal lifecycle for assigned accounts, from identifying opportunities to negotiation and close, while collaborating closely with Customer Success and Account Management teams. This role also involves identifying upsell opportunities, such as licensing adjustments or value-based solutions, to expand account value. - Manage the end-to-end renewal process for assigned accounts or territories, ensuring timely execution and alignment with customer needs. - Partner with Customer Success and Account Management to maintain high levels of customer satisfaction and retention. - Track renewal milestones, follow up on key dates, and escalate risks as needed to ensure smooth execution. - Support contract negotiations and align terms with both customer and business objectives. - Identify and pursue upsell opportunities, such as licensing true-ups, to increase account value. - Use data and insights to inform value-driven conversations and contribute to accurate forecasting and reporting. - Collaborate with internal and channel teams to deliver a seamless partner and customer experience. Qualifications - 1–2 years of experience in Renewals, Customer Success, Sales Support, or related SaaS role. - Understanding of customer lifecycle management, CRM systems (e.g., Salesforce), and SaaS sales processes; experience with Gainsight is a plus. - Foundational skills in negotiation, upselling, and objection handling, with a growth mindset. - Strong organizational, time management, and attention-to-detail skills. - Excellent interpersonal and communication abilities, capable of managing multiple priorities in a fast-paced environment. - Familiarity with SaaS products and services, with the ability to support forecasting and reporting. - Motivated, adaptable, curious, and collaborative in approach. Benefits - Competitive base salary with performance-based bonus potential. - Restricted stock units (RSUs) and other equity opportunities. - Comprehensive health benefits including medical, dental, and vision coverage. - Flexible work environment supporting remote collaboration. - Professional development and career growth opportunities. - Employee recognition programs and supportive team culture. Company Description

Title: Senior Client Success Manager Department: Business Development and Client Success Reporting to: AD, Client Success Compensation: $125K - $135K USD Location: Remote - USA ( Candidates based in the US only) Who We Are: World Education Services (WES) is a non-profit social enterprise that supports the educational, economic, and social inclusion of immigrants, refugees, and international students. For 50 years, WES has set the standard for international academic credential evaluation, supporting millions of people as they seek to achieve their academic and professional goals. Through decades of experience as a leader in global education, WES has developed a wide range of tools to pursue social impact at scale. From evaluating academic credentials to shaping policy, designing programs, and providing philanthropic funding, we partner with a diverse set of organizations, leaders, and networks to uplift individuals and drive systems change. Together with its partners, WES enables people to learn, work, and thrive in new places. For more information about WES, please visit our website at www.WES.org. About the Opportunity: The Senior Client Success Manager plays a critical role in shaping and growing strategic partnerships across the academic, government, and regulatory sectors in the United States. Acting as both the external face of WES and the internal voice of the client, this position demands executive-level presence, autonomy, and strategic influence to ensure long-term client satisfaction, retention, and revenue growth. As the trusted advisor and primary point of contact for a portfolio of high-profile institutional clients, including regulatory bodies and leading academic institutions, this role will own the full partnership lifecycle: from onboarding and implementation to ongoing engagement and expansion. Operating with minimal oversight, you will leverage Salesforce CRM, Al-driven insights, and advanced analytics to identify risks, uncover revenue-driving opportunities, and inform executive decision-making. In addition, the Senior Client Success Manager drives long-range account planning and revenue forecasting, identifies cross-department expansion opportunities, and builds multi-threaded relationships with C-level stakeholders to influence strategic decisions. Acting with full autonomy, to lead Salesforce CRM optimization and workflow enhancements to improve data integrity and executive visibility, while implementing proactive risk management strategies to mitigate compliance and operational challenges. As a senior leader, this position will represent WES as a thought leader at industry forums and executive round tables, shaping best practices and strengthening the organization's position in the sector. What You'll Do: - Own and manage a portfolio of high-value B2B clients, ensuring adoption, satisfaction, and revenue growth through strategic onboarding, implementation, and lifecycle management in collaboration with cross-functional teams. - Serve as the strategic relationship owner for Tier 1 and Tier 2 B2B clients, managing 140+ S. government, regulatory, and academic accounts to drive engagement, retention, and growth. - Operate with full autonomy as the strategic lead for key institutional partnerships; conducting business reviews, performance assessments, and long-range planning meetings; delivering actionable industry insights; identifying revenue-driving initiatives and cross-department expansion opportunities; and proactively resolving operational, compliance, or strategic challenges to ensure alignment and growth. - Drive continuous improvement of client records and operational workstreams within Salesforce CRM, leveraging advanced configurations, automation, and analytics to enhance data integrity, streamline processes, and enable executive-level visibility for strategic decision-making. - Collaborate closely with Business Development on renewals, volume forecasting, upsell opportunities, and long-term growth strategies. - Represent WES externally at conferences, webinars, client visits, and industry roundtables, delivering polished presentations to executive and C-level audiences to strengthen brand presence and deepen client engagement. - Champion client advocacy at the executive level, ensuring timely escalation and resolution of complex service issues, operational challenges, and strategic enhancement requests to safeguard client success and strengthen long-term partnerships. Your Experience: Required - Bachelor's degree in business, public administration, education (or related), master's degree preferred, or equivalent related experience. - Minimum 8 years of progressive experience in client success, account management, or stakeholder engagement, ideally within government, higher education, credential evaluation, or regulated sectors. - Vast experience managing high profile client portfolios and complex stakeholder networks, particularly in the United States. - Expertise in Salesforce CRM and Al-powered automation tools for client management, forecasting, and reporting. - Proven experience with executive-level business reviews, develop comprehensive account retention strategies, and drive complex issue resolution. - Highly skilled in navigating matrixed organizations and managing sensitive, high-profile client relationships. - Executive presence, strong business acumen, with polished, diplomatic communication style. - High emotional intelligence and active listening skills. - Demonstrated expertise in managing and expanding high-value, complex B2B accounts, delivering measurable outcomes in client retention and revenue growth. - Strong perspicacity towards analytics and data intelligence with ability to turn data and AI-driven insights into clear business strategies. - Collaborative approach to cross-functional leadership and client partnership. - Demonstrated operational rigor and discipline in a fast-paced, dynamic environment, with the ability to pivot in real time based on client needs and executive-level prioritization. - Passion for mission-driven work and alignment with WES' core values. Desired - Willingness and ability to travel up to 50%, occasionally on short notice - Able to work in Eastern Time Zone for customer needs What We Offer: Joining our team at WES means embarking on a purpose-driven career with a global impact, where you contribute daily to making a tangible difference in the lives of people worldwide. You'll thrive in an employee-centric environment, with access to learning opportunities, pathways for personal and professional development, and recognition of your achievements. Our inclusive, mission-driven culture values employees and focuses on investing in our people through our culture, people framework, and programming while offering the flexibility of remote work options. - Work-Life Harmony: We believe that success is all about maintaining balance. Enjoy the freedom of remote work and flexible scheduling, paired with generous time-off policies designed to assist you in maintaining a healthy equilibrium between your personal and professional commitments. Our comprehensive wellness programs and work environment are focused on fostering your well-being. - Rewards and Recognition: Your dedication and achievements are the cornerstone of our success. We recognize the importance of valuing your hard work which is why we offer competitive compensation, comprehensive benefits, and tangible rewards to celebrate your contributions. - Professional Growth and Development: We are committed to nurturing growth within our team, recognizing that growth is essential to providing opportunities for career advancement and ongoing professional development. To prioritize your learning and success, we invest in comprehensive training programs and offer tuition reimbursement opportunities. We promote a culture of continuous learning that empowers you to thrive and evolve in your career. - Innovation and Impact: Engage in work that directly transforms lives and empowers individuals and communities by expanding access to global educational and professional pathways. Join us in fostering a culture that values innovation, embraces new approaches, and leverages transformation to implement and drive impactful change. - Community and Connection: Our team is made up of individuals from different cultures and backgrounds who have varying perspectives and ideas. Our diverse workforce reflects the global community we serve, and we take pride in it. We are committed to fostering a workplace where everyone feels valued, respected, and included. Experience the power of connection by participating in a range of activities, including employee-led resource groups, town halls, collaborative team events, meaningful volunteer opportunities, and initiatives that promote equity, celebrate diversity, and cultivate a strong sense of belonging within our organization. Values: - Opportunity - We open doors so people can build better futures. - Inclusion - We become stronger, more creative, and more resilient when we embrace diversity. - Equity - We uphold fairness and justice in our work and actions. - Enterprising - We are resourceful, inventive, and driven. Inclusive Recruitment Process: We welcome all applicants, irrespective of their experience perfectly fitting the job description, as we value diverse and innovative viewpoints. At our organization, individuals who thrive in a culture of continuous learning and inclusive teamwork excel. We are committed to fostering an inclusive and accessible work environment where everyone feels valued, respected, and supported and welcome members of all backgrounds and perspectives to apply. Our Commitment: World Education Services is committed to fostering an inclusive workplace that reflects the rich tapestry of our communities, both in the US and Canada. This commitment is underscored by our unwavering dedication to providing equal opportunities to all qualified individuals, regardless of race, color, religion, sex, national origin, age, disability, sexual orientation, gender identity or expression, veteran status, or genetics. This commitment extends to every aspect of employment, from recruitment and hiring to promotions, training, and benefits. We comply with all applicable federal, state, and local anti-discrimination laws. For us, diversity goes beyond compliance – it's about embracing unique perspectives and cultivating an environment where everyone feels valued and empowered to reach their full potential. If you require assistance and/or accommodation at any point during the recruitment process, please contact us at hiring@wes.org, we're here to support you. Our Talent Acquisition team is happy to work with you to find solutions that meet your needs. For more information about WES, please visit our website at www.WES.org

Company Description: RISK inc: An International iGaming Company Pushing the Boundaries of Entertainment Who We Are: An international iGaming company specializing in identifying and fostering the growth of high-potential entertainment markets. With 1000+ professionals in 20+ locations, we operate in 10 countries, serving over 300,000 customers. Always Pushing the Boundaries? You Already Belong at RISK! Our global-scale operations are based on strong internal expertise, analytics, and data research. We have expertise in iGaming operations (sports betting, online casino), digital and affiliate marketing, tech solutions, and data analytics. Responsibilities: - Plan, launch, and optimize CRM campaigns for VIP and high-value player segments; - Manage the full lifecycle of VIP CRM campaigns: segmentation, communication setup, launch, monitoring, and post-campaign analysis; - Support development of personalized VIP player journeys and engagement scenarios to improve retention and reduce churn; - Monitor performance of VIP CRM activities and provide insights and recommendations based on key metrics (LTV, NGR, retention, ROI); - Work with CRM tools and automation platforms to implement targeted campaigns and bonuses; - Contribute to optimization of VIP bonus usage while maintaining performance efficiency; - Collaborate with VIP Account Management, Analytics, and Product teams to improve player engagement and campaign effectiveness. Requirements: - 2+ years of CRM experience within the iGaming industry (Casino and/or Sportsbook); - Experience working with VIP or high-value player segments; - Strong analytical mindset and understanding of CRM and marketing performance metrics; - Hands-on experience with CRM automation platforms and campaign management; - Experience with segmentation, A/B testing, and campaign performance analysis; - English proficiency at B2 level or higher; - Strong execution skills, attention to detail, and ability to manage multiple campaigns simultaneously. Additional Information Our Benefit Cafeteria is Packed with Goodies: - Children Allowance - Mental Health Support - Sport Activities - Language Courses - Automotive Services - Veterinary Services - Home Office Setup Assistance - Dental Services - Books and Stationery - Training Compensation - And yes, even Massage! Ready to Take the Leap? Join a team where every day is an opportunity to take a RISK and come out on top. Follow us on LinkedIn and Instagram, and let us be your hub for turning ambitious ideas and extraordinary solutions into reality. At RISK, we believe that our people are the driving force behind our success. Together, we can achieve great things and push the boundaries of what's possible in the iGaming industry.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager, Customer Success is a highly execution-focused leader responsible for driving the day-to-day performance of Tapcheck’s Customer Success organization. This leader acts as the operational right hand to the Director of Customer Success, ensuring the team consistently delivers strong customer outcomes across onboarding, adoption, retention, and expansion. This role is focused on: - Team leadership, coaching, and operational excellence Success in this role means leading a high-performing, metrics-driven CS team that delivers strong customer adoption, retention, and revenue outcomes while maintaining an exceptional customer experience. This leader will also help evolve Tapcheck’s Customer Success motion by introducing scalable 1-to-many engagement strategies, leveraging automation and AI-driven insights to increase customer impact while maintaining operational efficiency. What You’ll Do - Team Leadership & Execution - Manage and develop a team of Customer Success Managers and Onboarding Managers responsible for onboarding, adoption, retention, and expansion across Tapcheck’s customer base. - Serve as the day-to-day leader of the CS organization, ensuring consistent execution across customer engagement, account management, and lifecycle programs. - Coach team members on customer strategy, risk management, and expansion opportunities to improve retention and revenue performance. - Partner closely with the Director of Customer Success to execute CS strategy and operational priorities. - Customer Outcomes & Portfolio Performance - Ensure the CS team consistently drives strong customer adoption, activation, and long-term value realization. - Monitor and manage key customer success metrics including GRR, NRR, product adoption, employee activation, and churn risk. - Support the team in identifying and mitigating at-risk accounts while driving expansion opportunities within existing customers. - Guide CSMs in delivering effective customer engagement strategies including QBRs, success planning, and value-driven conversations. - Onboarding & Time-to-Value - Oversee Onboarding Managers responsible for customer launches, ensuring smooth implementation and fast time-to-value. - Support the team in managing complex customer launches, including integrations, payroll configurations, and data validation. - Improve operational consistency across onboarding workflows and launch readiness. - Operational Excellence - Drive strong execution of existing Customer Success playbooks across onboarding, adoption, retention, and expansion. - Ensure the team leverages dashboards, health scores, and customer data to prioritize engagement and mitigate risk. - Improve internal processes that help the CS team operate more efficiently and deliver consistent customer outcomes. - Maintain strong cross-functional collaboration with Sales, Product, Support, and Operations to resolve customer challenges and improve the customer experience. Qualifications - 6-8+ years of experience in Customer Success, Account Management, or post-sales roles in SaaS or fintech environments. - 2-4+ years of experience managing and developing Customer Success or account management teams. - Experience operating in high-growth startup environments. Requirements - Proven ability to drive customer adoption, retention, and expansion through strong team leadership and execution. - Experience managing CS metrics including GRR, NRR, adoption, churn risk, and portfolio performance. - Strong coaching and leadership skills with experience developing high-performing Customer Success teams. - Highly organized operator who can manage multiple priorities and ensure strong operational discipline across the team. - Comfortable working cross-functionally with Sales, Product, Support, Operations, and RevOps to deliver strong customer outcomes. - Highly data-driven operator with strong analytical skills and the ability to translate customer usage data, engagement trends, and performance metrics into actionable insights for the team. - Experience leveraging CS platforms, analytics tools, and automation to manage customer health, forecast retention, and identify expansion opportunities. - Comfortable building and using dashboards, KPIs, and reporting frameworks to drive team accountability and improve customer outcomes. Leadership Traits - High ownership mentality with the ability to drive accountability across a team. - Strong communicator who can influence internally and represent the voice of the customer. - Thrives in fast-paced, high-growth environments with evolving priorities. Benefits - Competitive base - Paid Time Off - Health Insurance - Dental Insurance - Vision Insurance - 401K Match