This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Allara is looking for a Patient Experience Supervisor who leads from the front. This isn't a role where you manage from a distance; you'll own the daily health, coverage, quality, and performance of a 7-day support operation and be accountable for real outcomes. You'll lead a team of ~20 Patient Experience Coordinators, set the standard for what great looks like, and make sure patients get the responsive, high-quality care experience they deserve, including evenings and weekends. If you're energized by fast-paced environments, take pride in building strong teams, and want your work to matter, this is the role for you! Location: Fully remote within the U.S. Your Impact - Team Leadership & Development - Lead, coach, and manage a team of ~20 Patient Experience Coordinators - Conduct regular 1:1s, coaching conversations, and performance check-ins - Document coaching notes, feedback, and performance concerns consistently - Identify high performers and support underperformers with clear expectations - Serve as the primary point of contact for team questions and escalation support - Performance & Quality Management - Own SLA adherence for the team (messages, tasks, escalations) - Ensure QA completion is 100% monthly (binary: done / not done) - Monitor productivity, workload balance, and task aging - Escalations & Issue Resolution - Lead patient and provider escalations in real time - De-escalate issues within required timeframes without defaulting upward - Troubleshoot operational disruptions (staffing, tooling, workflow issues) - Ensure resolution and follow-through on all escalated cases - Communication & Reporting - Provide regular written updates to the Operations Manager covering: - Coverage plans (including weekends) - QA completion status - Staffing risks and operational concerns - Participate in leadership huddles and cross-functional coordination - Surface trends, risks, and improvement opportunities proactively Qualifications - 3–6+ years in healthcare, telehealth, or customer support operations - 2+ years in a people-management or supervisory role - Experience managing performance metrics (SLA, QA, productivity) - Strong conflict resolution, coaching, and escalation management skills - Comfort operating in a fast-paced, high-accountability environment - Ability to lead with clarity, firmness, and empathy simultaneously Preferred Qualifications - Telehealth and/or women’s health experience Benefits - Compensation: $65,000 annually - Comprehensive health benefits (medical, dental, vision) - 10 PTO, 5 sick, and 6 holidays annually - This role requires scheduling flexibility to support a 7-day team and includes rotating weekend coverage - 401(k) plan - Company-issued laptop - A collaborative, mission-driven culture focused on improving patient care

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partner Engagement Manager serves as the primary relationship lead for assigned district and school partners. This role drives engagement, program usage, professional development alignment, long-term retention, and expansion identification. PEMs focus on activation, implementation health, instructional impact, and ensuring every partner experiences measurable success and sustained value. What you'll do - Partner Engagement & Relationship Management - Serve as the main point of contact for district leaders, administrators, and instructional teams. - Execute engagement plans aligned to implementation milestones and instructional calendars. - Conduct regular health checks, data reviews, and usage support touch points. - Coordinate communication across PD and the sales team to ensure a seamless partner experience. - Implementation & Success Management - Manage onboarding timelines from launch through full implementation. - Track usage and partner satisfaction to identify risks early. - Provide partners with milestone summaries, usage insights, and best-practice recommendations. - Collaborate with instructional experts to support fidelity and outcomes. - Retention, Health Monitoring & Expansion - Monitor partner health signals to anticipate renewal and identify growth potential for the sales team. - Document engagement trends and usage insights to support renewal readiness. - Maintain accurate CRM health notes, engagement plans, and partner documentation. - Cross-Functional Collaboration - Work closely with Sales, PD, Product, and Support teams to remove barriers and drive partner success. - Elevate partner feedback themes to internal teams for improvement and roadmap insight. - Participate in partner strategic reviews and milestone discussions. Qualifications - Curiosity, empathy, and a passion for our mission and values - 2-5 years in Customer Success, Account Support, or related role in EdTech, publishing, or K-12 - Strong communication and troubleshooting skills with the ability to manage a high-volume portfolio - Experience using Salesforce, or similar CRM, to manage accounts, track renewals, and monitor partner health - Bachelor’s degree or equivalent experience - Experience with SaaS platforms, curriculum implementations, or instructional resources preferred Benefits - Competitive salary and benefits - 401(k) with company match - Generous time off options, including paid holidays and winter break - Independence and autonomy - A flexible, remote work environment Company Description At Heggerty, we are committed to fostering an inclusive and equitable workplace where every employee can thrive. As a leader in literacy and education, we believe that our diversity enriches our work environment and drives our success. Our commitment to equal employment opportunity extends to every aspect of our employment practices, including recruitment, hiring, training, promotions, compensation, and termination. We strive to create an environment where diversity is valued, and all individuals are treated with respect and dignity. We are dedicated to maintaining a workplace where everyone can contribute to their fullest potential, and encourage individuals from all backgrounds to apply. Heggerty is an E-Verify participant. If selected, a background check will be required.

About the Role Uplinq is on a mission to turn AI-powered bookkeeping into a superpower for Main Street businesses. As we scale rapidly post-Series A, retention, expansion, and customer trust are core to how we win the market. We’re hiring a Director of Customer Success to own the entire post-sale journey—from kickoff to renewal to expansion. You’ll lead a unified team across Onboarding, Customer Success, and Support, and you’ll architect a repeatable, data-driven CS motion that delivers lightning-fast time to value, consistently high product adoption, and net retention above 115%. This is a high-ownership role where you’ll blend hands-on team development with strategic cross-functional impact. You’ll be the voice of our customers, the architect of their experience, and the builder of a success engine that can scale to tens of thousands of businesses—while still making each one feel like our only one. The pay range OTE for this role: 190,000 - 250,000 USD per year

Job DetailsJob Location: Remote - Knoxville, TN 37922Client Success Manager About Vehlo We started Vehlo in 2019 with a simple goal: to be the industry’s favorite provider of repair shop technology. Across every part of the auto repair industry, Vehlo is igniting vehicle service success with software and financial solutions that unlock your potential. Our founder-led products power the entire service lane experience and keep customers coming back with streamlined tools that help you handle communication, workflow automation, touchless payments, valet pickup, and much more. We’re out to simplify the customer journey from start to finish and give power back to the people under the hood, making their jobs easier and your shop more profitable —just ask our over 30,000 customers, who generate more than 50M annual repair orders. At Vehlo, our only purpose is your success, and together, we’re reaching your goals faster than ever. Being a Veep comes with more than a comprehensive benefits package—our biggest benefit is opportunity: Opportunity to make an impact, opportunity for growth, and opportunity for recognition and rewards. This is not a mega-corporation where you wonder what people are doing all day - every Veep is moving the ball forward day in, day out for our customers or for each other. About this role Focused on our Austoshop Solutions business unit, join one of the fastest-growing Internet marketing agencies in the Triangle -- Autoshop Solutions! At our core, we are dedicated to creating high-performing websites and engaging marketing solutions that drive new business for the automotive aftermarket industry. Our agency uses deep industry knowledge and cutting-edge methodologies in search engine optimization, paid search advertising, content creation, and social media engagement, combined with state-of-the-art analytics and reporting platforms. We are looking for a Client Success Manager that is self-motivated, detail-oriented, results-driven and customer-focused. This position plays a critical role in customer success and serves as the liaison between clients and various members of the marketing team. You will exhibit excellent communication and organizational skills while also being able to handle multiple priorities at your core. You will be responsible for managing the overall marketing strategy, performance reviews and optimizations, website change requests, and coordination of all aspects of the Internet Marketing campaigns for accounts assigned to you. This is a chance to be part of a fun, fast-paced, and collaborative team while growing your skills as a marketing professional. Our customers are our first priority and your professionalism and office skills need to be flexible to adapt to a wide range of customers, demographics and business types. Primary Responsibilities: Using your customer service experience and passion, you will communicate directly with clients to build trusting relationships both digitally and over the phone. Execute regular account reviews with your assigned accounts; maintaining a high retention rate and translating value-based results to our customers. Review, analyze, and communicate areas of opportunity within the scope of internet marketing strategy on an individualized basis per account. Identify and troubleshoot underperforming client accounts by tracking and measuring performance over time with tools such as Call Data, Google Analytics, Google Ads, SEO ranking trackers, and Web Form Submissions. Document, maintain, and follow through with accurate customer notes and data within the company’s CRM tool. Work cross-functionally with Sales, Development, Production & Marketing Services teams to drive results for our customers. QualificationsWhat You’ll Need: Bachelor’s degree preferred or similar work experience required. 2+ years of experience in a digital marketing or account management role. Google certifications in Analytics, Search, Ads and Display are preferred. Proven track record in knowledge and utilization of PPC, SEO, and social media marketing best practices. Strong organizational and project management skills. Strong people skills, in-person and over the phone Passion for being customer service-oriented Internet savvy with excellent computer literacy and typing skills Excellent grammar and written skills Works well in a team environment Independent thinker and self-starter Able to meet deadlines and work with a schedule Note: This job description is intended to outline the general responsibilities and requirements of the role. It is not an exhaustive list of all duties, tasks, or responsibilities that may be required. Responsibilities and priorities may evolve over time, and the company reserves the right to make changes at any time with or without notice. Vehlo is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. Vehlo makes hiring decisions based solely on qualifications, merit, and business needs at the time.