Higher People

Role Description They are seeking a dynamic Senior Account Executive to join their team. This role requires a strategic thinker with a passion for customer relationships and a deep understanding of the food industry. The ideal candidate will have a proven track record in SMB sales and a commitment to client success. - Manage and grow a portfolio of client accounts within the food sector. - Analyze client data to identify trends, opportunities, and areas for improvement. - Develop and maintain strong, long-lasting client relationships. - Negotiate contracts and close agreements to maximize profits. - Ensure the timely and successful delivery of our solutions according to client needs and objectives. - Collaborate with sales team to identify and grow opportunities within territory. Is this you? - Highly Coachable and Resilient: You are extremely open to feedback and resilient in the face of challenges. - Results-Oriented: You are driven by a strong desire to succeed and have a hunger for learning and growth. - Experience in Outbound Calling and Sales: You are comfortable on the phone, have full cycle sales experience and a track record of success on quotas. - Entrepreneurial Mindset: You have experience in startups or have a mindset geared towards building something from the ground up. - Excellent Communication and Networking Skills: You have strong communication skills and a knack for networking at conferences to generate leads and expand the company's reach. Qualifications - 2-7 years of relevant work experience in account management or sales. - Strong data analysis skills, with the ability to translate insights into actionable strategies. - Proven ability to manage multiple projects at a time while paying strict attention to detail. - Excellent listening, negotiation, and presentation abilities. - Strong verbal and written communication skills. - Experience in the food industry is highly desirable. Benefits - Competitive salary. - Comprehensive benefits. - Dynamic work environment. Company Description Our client is building the modern ERP for restaurants, starting with delivery. Over the last 3 years, delivery orders have grown so fast that restaurants don’t even know if they’re making money. With our client’s platform, restaurants can take action on inaccurate orders + lost sales, improve order accuracy, and diagnose poor performance and empower their teams with feedback. They are committed to delivering innovative AI-driven strategies to their clients, helping them to harness the power of data to drive growth and efficiency. - In just 1 year, they are operating in over 3500 locations. - On track to 5x the revenue and 2x the team in 2024. - Creating a new VSaaS category in a $300B market. - Raised $7M from investors backed by Instacart and Rappi.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager, Customer Success is a highly execution-focused leader responsible for driving the day-to-day performance of Tapcheck’s Customer Success organization. This leader acts as the operational right hand to the Director of Customer Success, ensuring the team consistently delivers strong customer outcomes across onboarding, adoption, retention, and expansion. This role is focused on: - Team leadership, coaching, and operational excellence Success in this role means leading a high-performing, metrics-driven CS team that delivers strong customer adoption, retention, and revenue outcomes while maintaining an exceptional customer experience. This leader will also help evolve Tapcheck’s Customer Success motion by introducing scalable 1-to-many engagement strategies, leveraging automation and AI-driven insights to increase customer impact while maintaining operational efficiency. What You’ll Do - Team Leadership & Execution - Manage and develop a team of Customer Success Managers and Onboarding Managers responsible for onboarding, adoption, retention, and expansion across Tapcheck’s customer base. - Serve as the day-to-day leader of the CS organization, ensuring consistent execution across customer engagement, account management, and lifecycle programs. - Coach team members on customer strategy, risk management, and expansion opportunities to improve retention and revenue performance. - Partner closely with the Director of Customer Success to execute CS strategy and operational priorities. - Customer Outcomes & Portfolio Performance - Ensure the CS team consistently drives strong customer adoption, activation, and long-term value realization. - Monitor and manage key customer success metrics including GRR, NRR, product adoption, employee activation, and churn risk. - Support the team in identifying and mitigating at-risk accounts while driving expansion opportunities within existing customers. - Guide CSMs in delivering effective customer engagement strategies including QBRs, success planning, and value-driven conversations. - Onboarding & Time-to-Value - Oversee Onboarding Managers responsible for customer launches, ensuring smooth implementation and fast time-to-value. - Support the team in managing complex customer launches, including integrations, payroll configurations, and data validation. - Improve operational consistency across onboarding workflows and launch readiness. - Operational Excellence - Drive strong execution of existing Customer Success playbooks across onboarding, adoption, retention, and expansion. - Ensure the team leverages dashboards, health scores, and customer data to prioritize engagement and mitigate risk. - Improve internal processes that help the CS team operate more efficiently and deliver consistent customer outcomes. - Maintain strong cross-functional collaboration with Sales, Product, Support, and Operations to resolve customer challenges and improve the customer experience. Qualifications - 6-8+ years of experience in Customer Success, Account Management, or post-sales roles in SaaS or fintech environments. - 2-4+ years of experience managing and developing Customer Success or account management teams. - Experience operating in high-growth startup environments. Requirements - Proven ability to drive customer adoption, retention, and expansion through strong team leadership and execution. - Experience managing CS metrics including GRR, NRR, adoption, churn risk, and portfolio performance. - Strong coaching and leadership skills with experience developing high-performing Customer Success teams. - Highly organized operator who can manage multiple priorities and ensure strong operational discipline across the team. - Comfortable working cross-functionally with Sales, Product, Support, Operations, and RevOps to deliver strong customer outcomes. - Highly data-driven operator with strong analytical skills and the ability to translate customer usage data, engagement trends, and performance metrics into actionable insights for the team. - Experience leveraging CS platforms, analytics tools, and automation to manage customer health, forecast retention, and identify expansion opportunities. - Comfortable building and using dashboards, KPIs, and reporting frameworks to drive team accountability and improve customer outcomes. Leadership Traits - High ownership mentality with the ability to drive accountability across a team. - Strong communicator who can influence internally and represent the voice of the customer. - Thrives in fast-paced, high-growth environments with evolving priorities. Benefits - Competitive base - Paid Time Off - Health Insurance - Dental Insurance - Vision Insurance - 401K Match

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Our client is growing their sales team with rockstar AEs to help take the business to the next level and lay the foundation for their Sales Organization. As an AE you will be responsible for uncovering new opportunities, building relationships across the industry, and managing the entire sales cycle from initial outreach, to demo and close. This is a super exciting opportunity to make a big impact at an early stage retail tech startup, work closely with the CEO and founding team, and evolve into a leader of an organization that is disrupting the retail industry through better technology. - Spearhead growth and adoption of our client's platform within the retail industry - Find new leads and prospect into key target accounts to uncover new opportunities - Understand the client’s challenges and needs and become an expert on how the org can implement best practices to their organization to save them time, reduce errors, and enable them to make faster, data driven decisions - Provide timely and accurate forecasts and clear visibility on sales and revenue performance by actively managing your pipeline of opportunities and weekly sales forecasts - Support in creating sales material including client proposals, marketing documents, case studies, and enablement material Qualifications - 3-5 years of SaaS sales experience in a Mid-Market role, with a record of top performance - Strong communication, organizational and presentation skills with the ability to demo, sell and negotiate at all decision-making levels - Experience in selling vertical software to a range of buyer personas - Deep understanding of the retail technology landscape and strong relationships with key stakeholders - You’re excited about the opportunity to learn across multiple functions, drive real change within the business and evolve into a leader at a high-growth SaaS startup. Ideal Qualifications - Previous startup experience or having been a part of scaling sales organization - You’re incredibly smart, curious, driven to learn, and you HUSTLE - You’re an adaptable team player, but able to prioritize and focus - You want to drive real change within the business and evolve into a leader at a high-growth SaaS startup. Compensation - $100-125k base, $250k OTE (super attainable), $300-350k (also within reach if you overattain on goals) - Generous Equity Package - Full Medical, Dental, Vision Healthcare Benefits - Unlimited PTO Policy - 401k Benefit Company Description Our client is on a mission to help retailers navigate the complex, competitive and ever-changing retail landscape so they can deliver what their customers want - when and where they want it. Merchandise planning is a key retail discipline that has been dominated by manual, error prone spreadsheets, and accurate inventory planning has never been more important. Their cloud-based merchandise planning platform built to help next-generation retailers automate critical workflows, gain real-time insights, and make faster, data-driven merchandising decisions. - $10M Raised in 2021 - 5x the revenue since they raised - 110% to ARR goal this year, just finished strongest quarter yet - Trusted by brands like Mack Weldon, Rothy’s, Skims and Huckberry