This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Manager, Customer Success is a highly execution-focused leader responsible for driving the day-to-day performance of Tapcheck’s Customer Success organization. This leader acts as the operational right hand to the Director of Customer Success, ensuring the team consistently delivers strong customer outcomes across onboarding, adoption, retention, and expansion. This role is focused on: - Team leadership, coaching, and operational excellence Success in this role means leading a high-performing, metrics-driven CS team that delivers strong customer adoption, retention, and revenue outcomes while maintaining an exceptional customer experience. This leader will also help evolve Tapcheck’s Customer Success motion by introducing scalable 1-to-many engagement strategies, leveraging automation and AI-driven insights to increase customer impact while maintaining operational efficiency. What You’ll Do - Team Leadership & Execution - Manage and develop a team of Customer Success Managers and Onboarding Managers responsible for onboarding, adoption, retention, and expansion across Tapcheck’s customer base. - Serve as the day-to-day leader of the CS organization, ensuring consistent execution across customer engagement, account management, and lifecycle programs. - Coach team members on customer strategy, risk management, and expansion opportunities to improve retention and revenue performance. - Partner closely with the Director of Customer Success to execute CS strategy and operational priorities. - Customer Outcomes & Portfolio Performance - Ensure the CS team consistently drives strong customer adoption, activation, and long-term value realization. - Monitor and manage key customer success metrics including GRR, NRR, product adoption, employee activation, and churn risk. - Support the team in identifying and mitigating at-risk accounts while driving expansion opportunities within existing customers. - Guide CSMs in delivering effective customer engagement strategies including QBRs, success planning, and value-driven conversations. - Onboarding & Time-to-Value - Oversee Onboarding Managers responsible for customer launches, ensuring smooth implementation and fast time-to-value. - Support the team in managing complex customer launches, including integrations, payroll configurations, and data validation. - Improve operational consistency across onboarding workflows and launch readiness. - Operational Excellence - Drive strong execution of existing Customer Success playbooks across onboarding, adoption, retention, and expansion. - Ensure the team leverages dashboards, health scores, and customer data to prioritize engagement and mitigate risk. - Improve internal processes that help the CS team operate more efficiently and deliver consistent customer outcomes. - Maintain strong cross-functional collaboration with Sales, Product, Support, and Operations to resolve customer challenges and improve the customer experience. Qualifications - 6-8+ years of experience in Customer Success, Account Management, or post-sales roles in SaaS or fintech environments. - 2-4+ years of experience managing and developing Customer Success or account management teams. - Experience operating in high-growth startup environments. Requirements - Proven ability to drive customer adoption, retention, and expansion through strong team leadership and execution. - Experience managing CS metrics including GRR, NRR, adoption, churn risk, and portfolio performance. - Strong coaching and leadership skills with experience developing high-performing Customer Success teams. - Highly organized operator who can manage multiple priorities and ensure strong operational discipline across the team. - Comfortable working cross-functionally with Sales, Product, Support, Operations, and RevOps to deliver strong customer outcomes. - Highly data-driven operator with strong analytical skills and the ability to translate customer usage data, engagement trends, and performance metrics into actionable insights for the team. - Experience leveraging CS platforms, analytics tools, and automation to manage customer health, forecast retention, and identify expansion opportunities. - Comfortable building and using dashboards, KPIs, and reporting frameworks to drive team accountability and improve customer outcomes. Leadership Traits - High ownership mentality with the ability to drive accountability across a team. - Strong communicator who can influence internally and represent the voice of the customer. - Thrives in fast-paced, high-growth environments with evolving priorities. Benefits - Competitive base - Paid Time Off - Health Insurance - Dental Insurance - Vision Insurance - 401K Match

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Allara is looking for a Patient Experience Supervisor who leads from the front. This isn't a role where you manage from a distance; you'll own the daily health, coverage, quality, and performance of a 7-day support operation and be accountable for real outcomes. You'll lead a team of ~20 Patient Experience Coordinators, set the standard for what great looks like, and make sure patients get the responsive, high-quality care experience they deserve, including evenings and weekends. If you're energized by fast-paced environments, take pride in building strong teams, and want your work to matter, this is the role for you! Location: Fully remote within the U.S. Your Impact - Team Leadership & Development - Lead, coach, and manage a team of ~20 Patient Experience Coordinators - Conduct regular 1:1s, coaching conversations, and performance check-ins - Document coaching notes, feedback, and performance concerns consistently - Identify high performers and support underperformers with clear expectations - Serve as the primary point of contact for team questions and escalation support - Performance & Quality Management - Own SLA adherence for the team (messages, tasks, escalations) - Ensure QA completion is 100% monthly (binary: done / not done) - Monitor productivity, workload balance, and task aging - Escalations & Issue Resolution - Lead patient and provider escalations in real time - De-escalate issues within required timeframes without defaulting upward - Troubleshoot operational disruptions (staffing, tooling, workflow issues) - Ensure resolution and follow-through on all escalated cases - Communication & Reporting - Provide regular written updates to the Operations Manager covering: - Coverage plans (including weekends) - QA completion status - Staffing risks and operational concerns - Participate in leadership huddles and cross-functional coordination - Surface trends, risks, and improvement opportunities proactively Qualifications - 3–6+ years in healthcare, telehealth, or customer support operations - 2+ years in a people-management or supervisory role - Experience managing performance metrics (SLA, QA, productivity) - Strong conflict resolution, coaching, and escalation management skills - Comfort operating in a fast-paced, high-accountability environment - Ability to lead with clarity, firmness, and empathy simultaneously Preferred Qualifications - Telehealth and/or women’s health experience Benefits - Compensation: $65,000 annually - Comprehensive health benefits (medical, dental, vision) - 10 PTO, 5 sick, and 6 holidays annually - This role requires scheduling flexibility to support a 7-day team and includes rotating weekend coverage - 401(k) plan - Company-issued laptop - A collaborative, mission-driven culture focused on improving patient care

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description The Partner Engagement Manager serves as the primary relationship lead for assigned district and school partners. This role drives engagement, program usage, professional development alignment, long-term retention, and expansion identification. PEMs focus on activation, implementation health, instructional impact, and ensuring every partner experiences measurable success and sustained value. What you'll do - Partner Engagement & Relationship Management - Serve as the main point of contact for district leaders, administrators, and instructional teams. - Execute engagement plans aligned to implementation milestones and instructional calendars. - Conduct regular health checks, data reviews, and usage support touch points. - Coordinate communication across PD and the sales team to ensure a seamless partner experience. - Implementation & Success Management - Manage onboarding timelines from launch through full implementation. - Track usage and partner satisfaction to identify risks early. - Provide partners with milestone summaries, usage insights, and best-practice recommendations. - Collaborate with instructional experts to support fidelity and outcomes. - Retention, Health Monitoring & Expansion - Monitor partner health signals to anticipate renewal and identify growth potential for the sales team. - Document engagement trends and usage insights to support renewal readiness. - Maintain accurate CRM health notes, engagement plans, and partner documentation. - Cross-Functional Collaboration - Work closely with Sales, PD, Product, and Support teams to remove barriers and drive partner success. - Elevate partner feedback themes to internal teams for improvement and roadmap insight. - Participate in partner strategic reviews and milestone discussions. Qualifications - Curiosity, empathy, and a passion for our mission and values - 2-5 years in Customer Success, Account Support, or related role in EdTech, publishing, or K-12 - Strong communication and troubleshooting skills with the ability to manage a high-volume portfolio - Experience using Salesforce, or similar CRM, to manage accounts, track renewals, and monitor partner health - Bachelor’s degree or equivalent experience - Experience with SaaS platforms, curriculum implementations, or instructional resources preferred Benefits - Competitive salary and benefits - 401(k) with company match - Generous time off options, including paid holidays and winter break - Independence and autonomy - A flexible, remote work environment Company Description At Heggerty, we are committed to fostering an inclusive and equitable workplace where every employee can thrive. As a leader in literacy and education, we believe that our diversity enriches our work environment and drives our success. Our commitment to equal employment opportunity extends to every aspect of our employment practices, including recruitment, hiring, training, promotions, compensation, and termination. We strive to create an environment where diversity is valued, and all individuals are treated with respect and dignity. We are dedicated to maintaining a workplace where everyone can contribute to their fullest potential, and encourage individuals from all backgrounds to apply. Heggerty is an E-Verify participant. If selected, a background check will be required.

About the Role Uplinq is on a mission to turn AI-powered bookkeeping into a superpower for Main Street businesses. As we scale rapidly post-Series A, retention, expansion, and customer trust are core to how we win the market. We’re hiring a Director of Customer Success to own the entire post-sale journey—from kickoff to renewal to expansion. You’ll lead a unified team across Onboarding, Customer Success, and Support, and you’ll architect a repeatable, data-driven CS motion that delivers lightning-fast time to value, consistently high product adoption, and net retention above 115%. This is a high-ownership role where you’ll blend hands-on team development with strategic cross-functional impact. You’ll be the voice of our customers, the architect of their experience, and the builder of a success engine that can scale to tens of thousands of businesses—while still making each one feel like our only one. The pay range OTE for this role: 190,000 - 250,000 USD per year