• Own the T&S Charter and Enforcement Framework • Build and Run the Investigations Engine • Lead and Develop the T&S Team • Embed T&S into the Expert Lifecycle • Lead T&S's Relationship with Product and Engineering

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description We’re looking for a Senior Manager of Professional Services to lead delivery for a portion of the Enterprise segment within the Professional Services organization. In this role, you’ll be responsible for driving high-quality implementations, consulting engagements, and advisory services that help customers successfully adopt Chainguard solutions. You’ll lead and develop a team of Solutions Architects while ensuring service delivery is predictable, scalable, and focused on measurable customer outcomes. This role combines operational leadership, customer empathy, and strong business acumen to support customer success, revenue growth, and long-term retention. What you’ll do - Segment ownership and delivery excellence - Own end-to-end Professional Services delivery for your assigned Enterprise segment. - Ensure successful onboarding, implementation, advisory, and expansion engagements. - Drive consistent execution of delivery methodologies, quality standards, and documentation practices. - Monitor and improve segment-level KPIs such as utilization, on-time delivery, and customer satisfaction. - Serve as an escalation point for complex or at-risk customer engagements. - Team leadership and development - Lead, mentor, and grow a team of Solutions Architects, fostering a culture of accountability, collaboration, and customer focus. - Establish clear performance expectations and support ongoing coaching and professional development. - Develop career growth and succession plans for team members. - Partner with Professional Services leadership on hiring and capacity planning. - Services strategy and delivery - Execute on the Professional Services strategy to deliver consistent, high-quality engagements. - Improve operational processes to increase efficiency, scalability, and predictability. - Standardize delivery methodologies, tools, templates, and best practices across engagements. - Cross-functional partnership - Collaborate closely with Sales, Customer Success, Product, Engineering, and Support to ensure a seamless customer experience. - Support pre-sales engagements for strategic or complex opportunities within your segment. - Provide customer feedback that informs product development and services improvements. - Partner with PS leadership to evolve services packaging and pricing models. - Customer outcomes and growth - Ensure customers achieve defined business outcomes through services engagements. - Identify and support expansion opportunities in partnership with Sales and Customer Success. - Proactively manage escalations and mitigate delivery risk. - Capture customer insights to help improve both product capabilities and services delivery. Qualifications - 7+ years of experience in Professional Services, Consulting, Customer Success, or a related field. - 2+ years of leadership experience managing delivery teams or the day-to-day Professional Services operations for a customer segment. - Technical background in cybersecurity, DevOps, software engineering, or a related field. - Strong project or program management capabilities. - Experience working cross-functionally in a high-growth technology environment. - Excellent communication skills with the ability to engage both technical and executive stakeholders. Location We are a remote-friendly company, but this role must be based in the United States. Base Salary Range $195,000 — $215,000 USD Benefits - Flexible & Remote-First Culture: Work remotely with team meetup opportunities, bi-annual destination summits, and a monthly stipend for coworking spaces, phone and internet costs. - Our Approach to Equity: Receive stock options upon hire and promotion. Plus, you can participate in secondary offerings and have 10 years to exercise your options. - 100% Covered Health Insurance: We cover 100% of your health, vision, and dental insurance premiums for you and your dependents. - ∞ Flexible Time Off: Take the time you need – to do our best work, we need to recharge and reset. - 18 Weeks Paid Parental Leave: We offer 18 weeks for birthing parents and 12 weeks for non-birthing parents. Company Description Chainguard is the secure foundation for software development and deployment. By providing guarded open source software, built from source and updated continuously, Chainguard helps organizations eliminate threats in their software supply chains. Founded by the industry's leading experts on open source software, security, and cloud-native development, Chainguard has built the largest library of open source software that is secure by default. Chainguard’s mission is to be the safe source for open source. - We are customer obsessed: We focus on delivering solutions to our customers that create value and make their lives better. - We have a bias for intentional action: We prioritize, plan, try things, and fail fast. - We don’t take ourselves too seriously (but we do serious work): We are solving an important problem which takes focus, but we also like to enjoy the journey. - We trust each other and assume good intentions: We’re transparent with decisions to empower team members to make well-informed decisions.

• Manage and inspire a rapidly growing global team of Care Navigators across multiple functions • Monitor funnel metrics, remove blockers, and implement improvements to boost speed, conversion, and quality • Run 1:1s, deliver feedback, manage performance plans, and champion professional development • Lead retrospectives, maintain SOPs, and run QA processes to ensure consistency as we scale • Collaborate with Product, Clinical, and Engineering teams to resolve issues and shape tooling that empowers the frontline • Step into workflows yourself when needed—modeling the urgency, empathy, and rigor we expect from the team

• Responsible for leading a team of professional services consultants and customer success professionals. • Create a team culture that enables high performance, a sense of urgency, a focus on outcomes, a proactive mindset, constructive feedback, and continuous learning. • Organize and manage the team’s goals, activities, priorities, and account plans. • Partner on various strategic business initiatives across the organization. • Engage with Cofense customers, as well as internal teams.