• Responsible for leading a team of professional services consultants and customer success professionals. • Create a team culture that enables high performance, a sense of urgency, a focus on outcomes, a proactive mindset, constructive feedback, and continuous learning. • Organize and manage the team’s goals, activities, priorities, and account plans. • Partner on various strategic business initiatives across the organization. • Engage with Cofense customers, as well as internal teams.

• Oversee media buying across HarperCollins adult and children’s titles, under the direction of Director, Advertising (roughly 40 titles/season) • Execute paid social advertising campaigns across multiple self-serve platforms including, but not limited to, Meta, TikTok, SnapChat, and Reddit, ensuring campaigns are set up accurately with strong attention to detail • Advise on advertising strategies based on past and current campaign performance • Regularly update marketing teams on status and performance of live campaigns, and provide and implement recommendations for improvement • Set up and launch programmatic campaigns via The Trade Desk • Weekly and ad hoc reporting for high-level campaigns • Handle all invoicing and internal “client” support issues promptly and professionally • Support the Director, Advertising in developing and executing presentations and final campaign reporting

Role Description The Capacity Manager establishes and operates ITIL-aligned capacity management processes to ensure that enterprise infrastructure and mission-critical systems have sufficient resources to meet current and future business demand in a highly regulated federal IT environment. This role monitors performance and utilization across compute, storage, network, and application tiers, analyzes trends, and produces forecasts and reports that inform budgeting and technology planning decisions. The position partners with architecture, operations, and service owners to identify capacity risks, recommend optimization or scaling options, and align capacity plans with service level targets and change and release schedules. Key Responsibilities - Design and maintain an ITIL-based capacity management framework spanning business, service, and component capacity views. - Collect and analyze utilization and performance metrics from monitoring tools for servers, virtual infrastructure, storage, databases, and networks. - Build capacity forecasts and "what-if" models using historical trends, business growth assumptions, and planned projects. - Produce regular capacity and performance reports and dashboards for leadership and service owners. - Collaborate with architecture, engineering, and operations teams to incorporate capacity considerations into solution designs. - Identify and lead capacity optimization initiatives such as rightsizing, consolidation, virtualization, and cloud elasticity. - Integrate capacity management with incident, problem, and change processes. Qualifications - Bachelor's degree in Information Technology, Computer Science, or a related field, or equivalent relevant experience. - 3–5 years of experience in IT infrastructure or service management roles with a primary focus on performance analysis and capacity planning. - Demonstrated knowledge and practical experience in capacity management. - Ability to work collaboratively with various stakeholders and team members. - Current secret security clearance or higher. Preferred Qualifications - ITIL certification (ITIL Foundation or higher). - Experience using enterprise monitoring and ITSM tools to automate capacity data collection. - Familiarity with cloud capacity concepts such as autoscaling and hybrid capacity planning. - Background in federal government IT environments or highly regulated industries. Compensation Ranges Compensation ranges for ASM Research positions vary depending on multiple factors, including but not limited to location, skill set, level of education, certifications, client requirements, contract-specific affordability, government clearance and investigation level, and years of experience. EEO Requirements It is the policy of ASM that an individual's race, color, religion, sex, disability, age, sexual orientation or national origin are not and will not be considered in any personnel or management decisions. Physical Requirements The physical requirements described in "Knowledge, Skills and Abilities" above are representative of those which must be met by an employee to successfully perform the primary functions of this job. Disclaimer The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification.

• Responsible for ensuring the portfolio achieves soundness, probability, and growth objectives. • Provides portfolio management, credit, underwriting, and sales support for the SBA function. • Identifies, quantifies and mitigates underwriting risks inherent in an SBA lending function. • Responsible for analysis of new SBA credit opportunities, underwrite and collect client financial information. • Must be able to review loan documents, spread, analyze, and interpret businesses and financial statements. • Must be able to identify strengths and weaknesses of individual requests and make recommendations to address and mitigate perceived risks. • Must prepare and be able to present credit analysis packages through the credit approval chain with limited supervision. • Serve as secondary contact on client relationships for loan within the UCB branch footprint. • Evaluate and decision loan renewal requests for SBA Express Lines of Credit. • Actively manage past dues to minimize late payments. • Mentors SBA Servicing Portfolio Specialists and other Servicing team members. • Review portfolio loans approaching maturity and works with clients and/or bankers to get the necessary data in order to make an informed renewal decision. • Manage the loan portfolio for red flags and early warning signals of potential problem loans. • Work directly with clients and/or with UCB bankers or Special Assets Officers to devise an appropriate plan of action if/when the SBA loan is downgraded. • Assist with completing the initial CAR in preparation for the loan to transition to the Special Assets Department. • Complete an annual review on all borrowing relationships within the portfolios as outlined in the SBA Loan Monitoring procedures. • Complete any special project work. • Other duties as assigned.