This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description Do you enjoy helping people navigate complex processes and achieve their goals? Are you passionate about organic agriculture and sustainability? FoodChain ID is looking for a Customer Success Coordinator to support clients as they pursue USDA National Organic Program (NOP) certification. In this role, you will guide new applicants through the certification process, provide helpful resources, and ensure they feel confident every step of the way. You’ll work closely with clients, certification staff, and internal teams to deliver an excellent customer experience while helping organizations bring organic and responsibly produced products to market. What You’ll Do - Act as the primary contact for new applicants and prospective clients, helping them understand the USDA National Organic Program (NOP) requirements and certification process. - Guide clients through the Organic System Plan (OSP) modules and required documentation. - Prepare application packages, estimates, and helpful resources, including NOP materials and cost-share program information. - Create and manage applicant accounts in the SupplyTrak certification database, including conducting guided walkthroughs for clients. - Review applications to ensure they are complete and payment has been received before moving forward in the certification process. - Maintain consistent communication with applicants to support timely application completion, including assisting clients seeking certification reinstatement. - Collaborate with internal teams—including certification staff, accounting, inspectors, and IT—to resolve client requests and maintain accurate client records. Qualifications - Enjoys working with people, learning new systems, and communicating complex information in a clear and supportive way. - Strong written and verbal communication skills. - Ability to learn and explain technical concepts in an approachable way. - Excellent organization and time management skills. - Comfort working with computers and multiple systems for extended periods. - Proficiency with Microsoft Office (Outlook, Word, Excel) and database tools. Training & Development - Comprehensive onboarding and ongoing training to support your success in the role, including: - Training on company policies, documentation systems, and SupplyTrak. - Standards training related to organic certification and NOP regulations. - A monitored onboarding period to build confidence and demonstrate competency. - Ongoing participation in department meetings and professional training sessions. Why Join FoodChain ID? FoodChain ID works with organizations across the global food supply chain to support regulatory compliance, certification, and transparency. Our work helps companies meet evolving standards while supporting the growth of organic and sustainable food systems. Join a team that is committed to supporting clients, strengthening the organic industry, and making a meaningful impact in the food system. EEO Statement FoodChain ID, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state, or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. If you require reasonable accommodation in completing this application, interviewing, completing any pre-employment testing, or otherwise participating in the employee selection process, please direct your inquiries to our Human Resources Department.

This description is a summary of our understanding of the job description. Click on 'Apply' button to find out more. Role Description IDC is seeking a Senior Customer Success Manager to join our team. In this role, you will manage a few of our premier clients in close partnership with a Sales Account Director. As the primary point of contact post-sale, you will lead client engagement, ensuring a seamless experience and measurable value from IDC’s services. You will also serve as the bridge between the client and IDC's internal teams, feeding critical insights back to Sales and Analysts to deepen engagement and identify opportunities for growth and expansion. What You’ll Do - Client Relationship Management: Build and sustain trusted, long-term partnerships with clients by serving as a strategic advisor. Navigate complex organizations to expand IDC’s reach, engage senior stakeholders, and ensure expectations are consistently met in collaboration with digital support, onboarding teams, and through the entire client lifecycle. - Onboarding and Training: Guide new clients through a structured onboarding journey in partnership with IDC’s onboarding team, ensuring they are fully enabled, effectively trained, and aligned to clear success outcomes from the start. - Customer Advocacy: Represent the customer’s perspective internally by capturing feedback and collaborating with product, research, and services teams to shape enhancements that strengthen client value. - Proactive Support: Monitor client engagement and usage trends to anticipate challenges, address risks before they escalate, and align IDC resources to client priorities in ways that unlock measurable value. - Renewals and Expansion: Partner with Sales Account Directors on renewal cycles, supporting with success planning, documented client maps, and ROI demonstration. Ensure key contacts and stakeholders are identified, engaged, and aligned to IDC’s value, while collaborating with Sales to uncover and shape expansion opportunities. Qualifications - Minimum of 5 years of experience in customer success, account management, or a related field, preferably in the IT industry - Bachelor’s Degree is preferred or equivalent experience - Customer Understanding: Ability to understand key customer personas and needs from IT Suppliers. Having worked with large enterprise clients in the past required. - Communication: Excellent verbal and written communication skills, with the ability to build rapport and trust with clients and internal stakeholders - Problem-Solving: Strong analytical and problem-solving skills, with a proactive approach to identifying and addressing client needs. Always putting the client first. - Team Player: Ability to work collaboratively with cross-functional teams, including sales, product development, and support - Knowledge of Salesforce and Microsoft 365 - Knowledge of tools like Gainsight or ChurnZero is preferred - Must be able to travel within U.S. to visit key customers (20% travel) Benefits - 15 vacation days (prorated based on start date) - 12 company-paid holidays - 6 paid sick days (prorated based on start date; may vary by state) - Medical, dental, and vision coverage - 2 floating holidays (prorated based on start date) - 1 volunteer day - 401(k) company match (IDC matches 3% on the first 6% of employee contributions) - Company-paid short-term disability - Company-paid life insurance - Company-paid parental leave Compensation Transparency At IDC, we are committed to fair and equitable pay practices. Employees are compensated equitably for their work, aligned with their skills and experience. Salary and incentive structures are determined through a rigorous process that considers experience, education, certifications, role-specific requirements, internal equity, and verified U.S. market data from an independent third-party partner. The expected total annual compensation, depending on location and experience, is between $100,000 – $105,000, inclusive of base salary and variable compensation. Equal Opportunity Employer IDC is committed to providing equal employment opportunities for all qualified persons. Employment eligibility verification required. We participate in E-Verify.

OnTrac is hiring a Customer Enablement Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Salary: $84,000-$126,000 Employment Logistics: The Customer Enablement Manager ensures high‑impact customers are set up for success from activation through steady‑state. Partnering with the onboarding team, the role aligns expectations and readiness, then takes primary ownership post‑handoff to lead hypercare, stabilization, and ongoing performance enablement. Operating with a structured, proactive approach, the Customer Enablement Manager anticipates risks, aligns stakeholders early, drives corrective action, and uses standardized dashboards and KPIs to keep outcomes on track. This role partners cross‑functionally (Customer Enablement, Operations, BI/Analytics, Finance, Sales) to remove friction, close performance gaps, and maintain clear visibility into results. Unpacking the Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work. - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program & a Safe and clean work environment The Must-Haves: - Bachelor’s degree or equivalent experience - 3–7 years in customer success, account management, commercial operations, or a related field - Strong relationship management and executive presence - Ability to translate complex data into clear, actionable business insights - Proficiency with dashboards/BI tools (e.g., Power BI, Tableau); working SQL knowledge or comfort partnering with technical teams - Structured cross‑functional problem solving, organizational rigor, and follow‑through - Ability to balance customer advocacy with business objectives - Travel up to 5% Your Mission in Motion: - Own post‑onboarding success: Take primary ownership after onboarding; lead hypercare, stabilization, and ongoing performance management for High Impact customers. - Align readiness and expectations: Support onboarding to ensure customer readiness and aligned expectations prior to handoff. - Build performance enablement plans: Define goals, KPIs, milestones, and accountability owners; maintain action plans, milestone tracking, and follow‑through discipline. - Run performance rhythms: Facilitate recurring reviews and business updates using standardized dashboards and agreed‑upon metrics; prepare structured, customer‑facing materials. - Manage risk and recovery: Proactively identify performance risks, coordinate structured recovery plans, and escalate systemic issues that require broader process changes. - Keep documentation updated: Maintain documented action plans, milestone tracking, and follow-through discipline to ensure forward progress. - Advance reporting and visibility: Partner with the Customer Insights Analyst/BI to define reporting needs, clarify metric definitions, and ensure transparent performance visibility. Paving your way to your success: - You build trusted, executive‑level relationships and operate as the accountable owner during stabilization and performance recovery. - You apply structured cross‑functional problem solving, organizational rigor, and follow‑through, running disciplined operating rhythms, documentation, and action tracking. - You turn operational complexity into simple, business‑ready performance narratives anchored in clear KPIs and dashboards. - You balance customer advocacy with business objectives, anticipating risk, aligning stakeholders early, and driving corrective action that protects outcomes. - You thrive in a fast‑paced environment, managing multiple priorities with organized, proactive communication. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.

OnTrac is hiring a Customer Enablement Manager! Are you eager to join a dynamic and expanding company where you can both learn and make a meaningful impact? If you possess a strong sense of empathy, enjoy assisting others, thrive in a fast-paced environment, and excel at problem-solving, we encourage you to apply today to connect with a recruiter! Founded in 1986, OnTrac has evolved into the leading provider of same-day and next-day delivery services in the U.S. for premier e-commerce and product-supply businesses, including five of the largest retailers in the U.S. Location: Remote Salary: $84,000-$126,000 Employment Logistics: The Customer Enablement Manager ensures high‑impact customers are set up for success from activation through steady‑state. Partnering with the onboarding team, the role aligns expectations and readiness, then takes primary ownership post‑handoff to lead hypercare, stabilization, and ongoing performance enablement. Operating with a structured, proactive approach, the Customer Enablement Manager anticipates risks, aligns stakeholders early, drives corrective action, and uses standardized dashboards and KPIs to keep outcomes on track. This role partners cross‑functionally (Customer Enablement, Operations, BI/Analytics, Finance, Sales) to remove friction, close performance gaps, and maintain clear visibility into results. Unpacking the Benefits: We offer a comprehensive benefits package designed to support your health, financial security, and life outside of work. - Medical, Dental, and Vision insurance; HSA and FSA options - Life and Disability coverage (basic and voluntary) - Voluntary Accident, Critical Illness, Identity & Fraud Protection, Auto & Home, and Pet Insurance - Competitive benefits and 401(k) with company match - Referral Bonus Program - Up to $500 per referral! - Paid Time Off including Holiday pay - Employee Assistance Program & a Safe and clean work environment The Must-Haves: - Bachelor’s degree or equivalent experience - 3–7 years in customer success, account management, commercial operations, or a related field - Strong relationship management and executive presence - Ability to translate complex data into clear, actionable business insights - Proficiency with dashboards/BI tools (e.g., Power BI, Tableau); working SQL knowledge or comfort partnering with technical teams - Structured cross‑functional problem solving, organizational rigor, and follow‑through - Ability to balance customer advocacy with business objectives - Travel up to 5% Your Mission in Motion: - Own post‑onboarding success: Take primary ownership after onboarding; lead hypercare, stabilization, and ongoing performance management for High Impact customers. - Align readiness and expectations: Support onboarding to ensure customer readiness and aligned expectations prior to handoff. - Build performance enablement plans: Define goals, KPIs, milestones, and accountability owners; maintain action plans, milestone tracking, and follow‑through discipline. - Run performance rhythms: Facilitate recurring reviews and business updates using standardized dashboards and agreed‑upon metrics; prepare structured, customer‑facing materials. - Manage risk and recovery: Proactively identify performance risks, coordinate structured recovery plans, and escalate systemic issues that require broader process changes. - Keep documentation updated: Maintain documented action plans, milestone tracking, and follow-through discipline to ensure forward progress. - Advance reporting and visibility: Partner with the Customer Insights Analyst/BI to define reporting needs, clarify metric definitions, and ensure transparent performance visibility. Paving your way to your success: - You build trusted, executive‑level relationships and operate as the accountable owner during stabilization and performance recovery. - You apply structured cross‑functional problem solving, organizational rigor, and follow‑through, running disciplined operating rhythms, documentation, and action tracking. - You turn operational complexity into simple, business‑ready performance narratives anchored in clear KPIs and dashboards. - You balance customer advocacy with business objectives, anticipating risk, aligning stakeholders early, and driving corrective action that protects outcomes. - You thrive in a fast‑paced environment, managing multiple priorities with organized, proactive communication. If you are excited to be part of our team and grow with our OnTrac family, we invite you to apply! OnTrac is proud to be an Equal Opportunity Employer OnTrac is an equal-opportunity employer. We value diversity and welcome applications from individuals of all backgrounds, abilities, and experiences. We do not discriminate based on race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or age. Join us in our commitment to creating a diverse and inclusive workplace. If you are excited to be part of our team and contribute to our talent acquisition efforts, we invite you to apply. Lasership, Inc. dba OnTrac Final Mile with its affiliates, including OnTrac Logistics, Inc. (collectively, "OnTrac" or the "Company") is an equal opportunity employer.