WHO WE ARE Edmentum is a dynamic educator and student-focused company dedicated to tech-enabled learning solutions. Our goal is to ensure that all students have access to flexible learning environments and educators have the tools they need to support their students. We are on a mission to create innovative, proven learning technology, partnering with educators to ignite student potential. We are a Remote First organization with a strong commitment to excellence, innovation, and customer satisfaction. What You’ll Do As a Customer Success Manager, you’ll be the trusted advisor guiding educators and administrators to achieve their goals with Edmentum solutions. You’ll lead impactful implementations, foster strong relationships, and ensure every customer experience drives meaningful student success. In this role you will: - Champion customer success from onboarding through renewal, ensuring seamless adoption and measurable outcomes. - Build deep partnerships with district leaders and educators to promote engagement and awareness. - Analyze data to uncover insights and craft strategies that maximize student learning impact. - Collaborate with internal teams to secure renewals and identify growth opportunities. - Advocate for customers by sharing feedback that shapes future products and services. Who You Are - You have a bachelor’s degree and 5+ years of experience in education technology or customer success. - You live in the Chicago/Illinois area - You are passionate about improving education and driving positive change. - You have strong communication skills and can engage effectively at all levels of a district. - You are skilled in analyzing data and making strategic recommendations. - You have a deep understanding of curriculum, instruction, and educational trends. - You are proactive, adaptable, and thrive in a fast-paced environment. - You are collaborative and committed to fostering inclusion. - You are willing to travel up to 65%. - You are willing to take on evolving responsibilities based on business needs. Job Application Deadline: March 27, 2026 Pay range for this role: $85,000—$95,000 USD At Edmentum, we are committed to pay transparency. The salary range provided reflects market research, the responsibilities of the role, and alignment with our compensation principles. Actual compensation will be determined based on multiple factors, including, but not limited to, relevant experience and skill sets. All compensation decisions are individualized and based on the specific circumstances of each candidate. We also offer a comprehensive benefits package to support your overall well-being and work-life balance. This includes medical, dental, and vision insurance with various plan options, a 401(k) retirement plan with company matching, and a flexible Time Away Program along with 10 paid holidays, 2 floating holidays, 1 wellness day, and a winter office closure at the end of December. Additionally, we provide resources to promote wellness, ensuring you have the support you need both professionally and personally. Our goal is to provide a benefits package that helps you thrive in all aspects of life. Edmentum is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, national origin, ancestry, sex, age, disability, status as a disabled, recently separated, Armed Forces service medal or other protected veteran (“covered veteran”), marital status, status regarding public assistance, sexual orientation or any other characteristic protected by applicable federal, state or local laws. We are dedicated to meeting the needs of individuals with disabilities and to creating an environment that supports our employees' physical and mental health. If you are a qualified individual with a disability or a covered veteran and need a reasonable accommodation to complete any part of the application process, please contact recruiting@edmentum.com. As part of our hiring process, we may use AI-powered tools to support our HR team in reviewing, screening, and managing applications. These tools aim to improve efficiency, consistency, and fairness, but final decisions are made by our people. Applicants' personal information (e.g., resume, cover letter, qualifications, and application responses) may be processed by third-party AI tools for tasks like resume parsing, skills matching, candidate ranking, and interview scheduling. Edmentum’s notice regarding the collection of personal information from interested candidates is available here

• Develop cross-functional knowledge that spans IT Security, IT Operations, Infrastructure, and Application Portfolio Management practices. • Customer Adoption - inspect customer adoption issues and run specific plans to increase adoption health where required. • Renewals - tie adoption health to renewal and ensure that value is being delivered. • Expansion - partner with Sales to identify expansion opportunities and ensure we realize the expansion sales potential within your portfolio. • Establish “trusted advisor” relationships with the executive stakeholders and technical teams on the customer side. • Establish, confirm, and document the “definition of success” with the customers executive sponsors through quarterly ‘Executive Business Reviews’. • Build a strategic roadmap for every customer that defines how they should consume and adopt Illumio’s products to meet their desired outcomes. • Monitor the Adoption Health across all accounts within your portfolio. • Marshall the support of our cross-functional organization to successfully onboard a customer quickly and with the highest quality possible. • Identify product or feature gaps, coordinate responses and timelines with the Illumio product team and successfully orchestrate their delivery. • Capture and document Customer Use Cases, value stories, and other useful information to help contribute to, and increase the depth of our Customer Success repository.

• Own and grow strategic, long-term customer relationships, serving as the primary partner responsible for customer engagement, satisfaction, retention, and renewal success. • Build trusted advisor relationships with customer stakeholders across both vessel and shore-side operations, including decision makers, fleet managers, technical teams, and safety leadership. • Develop a deep understanding of customers’ operational realities, priorities, pain points, and success criteria, and translate these into clear engagement and value plans. • Take a data-driven approach to customer success by analyzing product usage, operational performance, and KPIs to identify risks and opportunities. • Partner with customers to deliver actionable insights and recommendations through data reports, dashboards, and performance reviews, driving measurable outcomes and long-term value realization. • Lead change management efforts to support successful adoption across onboard and office teams, ensuring Orca AI solutions become embedded in daily workflows. • Drive value realization by advising customers on best practices and optimal usage of Orca AI products, including FleetView and broader fleet operations. • Act as the voice of the customer internally, contributing feedback, insights, and customer needs into product discussions and roadmap prioritization. • Partner with Sales and Product teams to identify expansion opportunities, including upsell, cross-sell, and broader fleet rollouts. • Support implementation and onboarding for new customers as needed.

We’re building a world of health around every individual — shaping a more connected, convenient and compassionate health experience. At CVS Health®, you’ll be surrounded by passionate colleagues who care deeply, innovate with purpose, hold ourselves accountable and prioritize safety and quality in everything we do. Join us and be part of something bigger – helping to simplify health care one person, one family and one community at a time. Position Summary Aetna’s Medicaid Care Management Engagement Outreach Hub is a new initiative focused on prioritizing Medicaid member interaction, maximizing inbound and outbound touchpoints to solve members’ needs and create behavioral change. How we do this is through a dedicated and caring team of health care professionals who connect with passion, caring and behavioral interviewing techniques. This team has a drive to exceed the delivery of Medicaid Health care services. Focus is on the Hub’s efficiency and productivity efforts whereby the Care Management Associates interact and engage telephonically with members. Through the successful supports orchestrated by the Hub team, this comprehensive care coordination is a collaborative demonstration of innovative healthcare navigation and motivational health plan customer support representation. This is an exciting time to join Aetna, a CVS Health Company, in our journey to change the way healthcare is delivered today. We are health care innovators. The Engagement Outreach Hub Care Management Associate supports comprehensive coordination of healthcare services through telephonic outreach to and enrollment of our eligible members. Our Engagement Care Management Associates demonstrate a highly energetic blend of salesperson, healthcare navigator and health plan customer support representative. The Associate is responsible for direct member outreach and engagement, facilitating case assignment, and connecting identified members to care managers immediately through a warm transfer. By successfully enrolling members into care management, further supports the implementation of care plans to promote effective utilization of healthcare services, promoting and supporting quality effectiveness. Provides support services to team members by answering telephone calls, taking messages, researching information and assisting in solving problems. Adheres to Compliance with policies and procedure/regulatory standards. Maintains accurate and complete documentation of required information that meets risk management, regulatory, and accreditation requirements. Protects the confidentiality of member information and adheres to company policies regarding confidentiality. Required Qualifications - Effective communication, telephonic and organization skills with ability to be agile, managing multiple priorities at one time, and adapting to change with enthusiasm. - Demonstrates ability to meet daily metrics with speed, accuracy and a positive attitude. - Strong customer service skills to coordinate service delivery including attention to customers, sensitivity to issues, proactive identification and resolution of issues to promote positive outcomes for members, adhering to care management processes (to include, but not limited to, privacy and confidentiality, quality management processes in compliance with regulatory, accreditation guidelines, company policies and procedures). - Completes documentation of each member call in the electronic record, thoroughly completing required actions with a high level of detail to ensure compliance requirements are met with efficiency. - Works independently and competently, meeting deliverables and deadlines while demonstrating an outgoing, enthusiastic and caring presence telephonically. - Ability to effectively participate in a multi-disciplinary team including internal and external participants. Preferred Qualifications - 2 - 4 years’ experience in healthcare field (i.e. experienced in medical office, hospital setting, medical billing/coding) preferred. - Experience with computers including knowledge of Microsoft Word, Outlook, and Excel – data entry and documentation within member records preferred. - Familiarity with basic medical terminology and concepts used in care management preferred. - Flexibility to work occasional nights and weekends outside of standard business hours which can span from 8:00 am to 8:00 pm. - Strong organizational skills, including effective verbal and written communication skills. - Bilingual (Spanish) preferred. Education The highest level of education desired for candidates in this position in a High School diploma, G.E.D. or equivalent. Anticipated Weekly Hours 40 Time Type Full time Pay Range The typical pay range for this role is: $18.50 - $35.29 This pay range represents the base hourly rate or base annual full-time salary for all positions in the job grade within which this position falls. The actual base salary offer will depend on a variety of factors including experience, education, geography and other relevant factors. This position is eligible for a CVS Health bonus, commission or short-term incentive program in addition to the base pay range listed above. Our people fuel our future. Our teams reflect the customers, patients, members and communities we serve and we are committed to fostering a workplace where every colleague feels valued and that they belong. Great benefits for great people We take pride in our comprehensive and competitive mix of pay and benefits – investing in the physical, emotional and financial wellness of our colleagues and their families to help them be the healthiest they can be. In addition to our competitive wages, our great benefits include: - Affordable medical plan options, a 401(k) plan (including matching company contributions), and an employee stock purchase plan. - No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching. - Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility. For more information, visit https://jobs.cvshealth.com/us/en/benefits We anticipate the application window for this opening will close on: 03/19/2026 Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state and local laws.