Alloy

Alloy is where you belong!Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Go Fast, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. About the teamAlloy is seeking a Senior Strategic Partnership Executive to join our channel sales team and deliver rapid growth with an expanding partner ecosystem. This role serves a critical function within our Banking vertical, partnering with Digital Banking and Online Account Opening platforms to scale mutual value. You will develop and execute joint go-to-market (GTM) plans with strategic partners, cultivate multi-threaded relationships across key stakeholders, actively participate in sales cycles, and continuously identify opportunities to expand our addressable market through the channel. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week, and remote employees onsite once a quarter. What you'll be doingPartner Portfolio & Revenue Management - Manage a strategic portfolio of channel partners, driving key metrics including revenue generation, sales velocity, product adoption, and partner satisfaction - Develop and execute joint GTM plans with partners that explicitly define success criteria for both Alloy and each partner organization - Track pipeline, manage deal flow, and oversee operational partnership activities in collaboration with Technical Account Managers, Solutions Architects, and Support teams Relationship & Executive Leadership - Conduct regularly scheduled meetings and business reviews with partner stakeholders, covering pipeline updates, product roadmap alignment, sales enablement, and strategic performance - Build and maintain multi-threaded relationships across partner C-suite, sales leadership, and technical teams - Serve as the trusted quarterback for our partner ecosystem, representing Alloy's capabilities while leveraging internal subject matter experts as needed Sales Execution & Growth - Co-sell and co-solution Alloy deployments alongside partners and our enterprise/mid-market sales team for large and mid-market banking opportunities - Represent Alloy at industry conferences, seminars, and networking events to build brand awareness and identify partnership opportunities - Stay informed of industry trends, competitive activities, and market dynamics to identify growth opportunities and tailor partnership proposals Strategy, Insights & Performance Management - Develop deep expertise in the Alloy platform, digital banking workflows, and specialized use cases we serve - Analyze key performance indicators (KPIs) related to partnership sales, prepare regular reports and presentations for senior management, and recommend improvements - Translate complex product and partnership dynamics into clear, compelling narratives for diverse audiences Who we’re looking forExperience & Track Record - Minimum 8–10 years in channel sales, business development, alliances, or related customer-facing roles at high-growth SaaS companies - Proven track record developing and executing partnership strategies that drive measurable revenue growth - Demonstrated success building and managing a portfolio of partners, consistently achieving or exceeding revenue targets - History of developing joint business plans that deliver on both partner-specific and shared organizational goals Core Capabilities - Exceptional relationship-building and executive-level stakeholder management skills - Strong negotiation abilities with a consultative, partnership-first approach - Excellent project management skills with demonstrated ability to juggle multiple complex initiatives in fast-paced environments - Analytical mindset with proven ability to track, analyze, and report on partnership performance metrics Soft Skills & Mindset - Resourceful and collaborative approach to cross-functional problem-solving - Proven ability to simplify complex issues and communicate effectively verbally and in writing - Strong product orientation with the ability to understand and articulate specialized, technical use cases for diverse buyer personas - Track record of building trusted, enduring partnerships where collaborators actively seek future engagements with you Domain Knowledge - Deep experience and credibility within the digital banking ecosystem - Understanding of Digital banking and Online Account Opening platforms and their integration workflows We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us? Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! This position has a base salary range of $135,000 to $175,000, with a 60/40 split between base and variable compensation. Benefits and Perks - Unlimited PTO and flexible work policy - Employee stock options - Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options - 401k with 100% match up to 4% of annual employee compensation - Eligible new parents receive 16 weeks of paid parental leave - Home office stipend for new employees - Annual Learning & Development annual stipend - Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health - Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Wednesday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to applyApply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

Alloy is where you belong!Alloy helps solve the identity risk problem for companies that offer financial products by enabling them to outpace fraud and confidently serve more people around the world. Over 800 of the world’s largest financial institutions and fintechs turn to Alloy to take control of fraud, credit, and compliance risk, and grow with the clearest picture of their customers. Through our values: Be Bold, Get Scrappy, Collaborate, and Celebrate Our Differences, we are creating a workplace where you can grow, thrive, and belong. See how we’ve been continuously recognized and named one of Inc. Magazine’s Best Workplaces, Forbes America’s Best Startup Employers, Best Fintech to Work for by American Banker, year after year. Check out our investors and read more about us here. About the teamThe Technical Support Engineer 2 (TSE2), Triage & Discovery is the front line of Alloy’s technical support experience. This role is responsible for engaging customers early, clarifying the true issue, gathering the right technical and business context, and preparing high-quality handoffs to senior Technical Support Engineers for deeper investigation and resolution. You’ll also directly resolve repeatable, well-defined support workflows—like implementation tasks and standard configurations—giving you meaningful ownership alongside your triage work. This isn’t a role where you passively route tickets. You’ll dig into each request, ask sharp questions, get on short calls when it’ll move things faster, and build a clear picture of what’s actually going on. The best person for this role is someone who’s energized by customer interaction, comfortable navigating technical systems, and skilled at turning ambiguity into clarity. By improving the quality of initial problem discovery, you’ll help the entire support organization resolve issues faster, more accurately, and with less wasted effort. Alloy operates in a hybrid-work environment. We look to foster collaboration and community by having our local employees onsite three days a week, and remote employees onsite once a quarter. What you'll be doingAs a Technical Support Engineer 2, you will be responsible for triaging incoming support cases, leading customer discovery conversations, building high-quality handoffs for senior engineers, and directly resolving straightforward tickets—all using our ticketing system, Zendesk. You’ll be leveraging your technical skills, problem-solving instincts, written communication, and verbal skills to clarify customer issues and build trust with professionalism and empathy. Responsibilities - Serve as the first technical point of contact for incoming support requests—respond quickly, ask targeted follow-up questions, and build a clear understanding of what the customer actually needs. - Get on short customer calls (15–30 minutes) when written back-and-forth isn’t getting to the heart of the issue fast enough. Lead these calls effectively, keeping them focused on discovery and triage. - Gather the evidence that matters—logs, screenshots, timestamps, configuration details, reproduction steps—so that the next person to touch the ticket can hit the ground running. - Write clean, structured internal notes and handoffs. When you route a ticket to a senior engineer, they should be able to start solving immediately without redoing your work. - Directly resolve straightforward product questions, technical clarifications, and clearly documented support tasks, including repeatable implementation workflows managed asynchronously over days or weeks. - Diagnose issues related to Alloy’s dashboard, APIs, and integrations using logs, system tools, and debugging methods, exercising judgment about when to resolve vs. when to escalate. - Maintain accurate ticket hygiene, timely follow-ups, clear statuses, and deliver within established service level agreements (SLAs). - Identify opportunities to improve macros, runbooks, intake questions, and discovery practices based on patterns you see in the queue. - Help QA automated support responses, flagging and fixing issues as you encounter them. - Expand product knowledge and technical skills through self-directed learning and embed program participation. - Alloy’s support team covers an 8am–8pm US time zone window. Your schedule will include dedicated blocks for queue coverage, including on-call triage of urgent tickets during business hours, plus time for focused async work. Who we’re looking forAlloy is looking for a Technical Support Engineer 2 who combines strong customer instincts with a solid technical floor. The role is ideal for someone who thrives in a fast-paced, reactive environment, values continuous learning, and can get scrappy. You’re energized by frequent customer interaction, comfortable leading short calls to clarify issues, and disciplined enough to turn ambiguous intake into structured, actionable support work. You demonstrate independence while recognizing when to seek guidance for novel or ambiguous situations. Desired Skills and Experience - 1–3 years of experience in technical support, customer success, or a similar customer-facing technical role. - Comfort with APIs, logs, and authentication concepts. You can read basic JavaScript, identify data types, and reason through what an API request is doing—even if you’re not writing code all day. - Excellent communication skills (oral, written, and interpersonal) to lead troubleshooting conversations warmly and directly, whether over chat or on a call. You ask good questions and know how to make a customer feel heard. - Solid judgment about when to keep digging vs. when to hand something off. You’re not trying to prove you can own everything—you’re trying to get the customer to the right answer as fast as possible. - Organized in a reactive environment. A busy queue doesn’t rattle you, and your notes are something other people can actually use. - Hands-on, passionate, and creative problem solver with the ability to lead clients to success. - Excellent customer management skills to address and prevent escalated issues by collaborating and networking with cross-functional teams to deliver solutions that customers need. - Curious and self-directed. You teach yourself things and look for ways to improve the tools and processes around you. - Must be based in the US (East Coast, Central, or West Coast). Nice to have - Experience with implementation or onboarding workflows in a SaaS environment. - Familiarity with SQL, scripting, or QA processes. - Experience in an environment with clear severity levels and escalation paths. - Experience creating client-facing documentation, including Knowledge Base articles. - Experience in fraud & compliance for financial institutions is preferred but not required. - Familiarity with support ticketing tools, such as Zendesk. - Comfortable using AI tools to work faster and more effectively. Travel We value building connections and fostering relationships with both our customers and each other. This role may require travel for support team members, to visit one of our offices, as well as to participate in team-building activities and company events. New hires will start with focused in-person training at Alloy’s office. We're a lean team, so your impact will be felt immediately, and opportunities will grow as the company scales up. If this all sounds like a good fit for you, why not join us? Alloy is committed to fair and equitable compensation practices. Below is the anticipated starting base compensation range for this role; however, pay may vary depending on job-related knowledge, in-demand skills, relevant experience, and/or geography. In addition to a competitive base salary, this position is also eligible for equity awards in the form of stock options (ISOs) as well as a competitive total benefits package. Your recruiter will be happy to walk you through the details and what compensation could look like for you specifically! This position has a salary range of $90,000 to $105,000. Benefits and Perks - Unlimited PTO and flexible work policy - Employee stock options - Medical, dental, vision plans with HSA (monthly employer contribution) and FSA options - 401k with 100% match up to 4% of annual employee compensation - Eligible new parents receive 16 weeks of paid parental leave - Home office stipend for new employees - Annual Learning & Development annual stipend - Well-being benefits include access to ClassPass, OneMedical, UrbanSitter, and Spring Health - Hybrid work environment: employees are expected to work Tuesdays through Thursdays from our HQ in Union Square, Manhattan. Tasty lunches catered from a variety of local restaurants and frequent employee-organized cultural events contribute to our positive office energy. On Monday/Friday most employees Zoom into work from home while some take advantage of the quieter office. How to applyApply right here! You've found the application! Alloy is proud to be an equal-opportunity workplace and employer. We’re committed to equal opportunity regardless of race, color, ancestry, religion, gender, gender identity, parental or pregnancy status, national origin, sexual orientation, age, citizenship, marital status, disability, or veteran status. We are committed to an inclusive interview experience and provide reasonable accommodations to applicants with visible and invisible disabilities. We encourage applicants to share needed accommodations with their recruiter. All Alloy jobs are listed on our careers page. Any communication during the recruitment process, including interview requests or job offers, will come directly from a recruiting team member with an alloy.com email address. We do not use outside applications or automated text messaging in our recruiting process. We will not ask for any sensitive financial or identification information during the recruiting process. If you’re ever unsure, please contact us directly via our website before sharing personal information.

• Provide customer support, assisting with day-to-day inquiries and requests. • Support implementation processes and system adoption. • Conduct system training sessions with customers. • Monitor customers’ use of the solution, ensuring a positive experience and retention. • Record support interactions and communications in the internal system. • Identify potential customer issues and escalate to the appropriate team when necessary.