Description Business Title: Associate Operations Specialist Location: Remote (Mid Central applicants preferred) Ready to make a difference? To support our growth, we are seeking candidates with an interest in utility energy efficiency programs and knowledge of energy-efficient technologies associated with commercial building systems. As an Associate Operations Specialist, you will play a crucial role in supporting the efficient and effective management of energy and environmental programs and projects. You will be responsible for identifying opportunities for process improvements, sharing best practices, collaborating with cross-functional teams, and conducting thorough analyses of program operations. Why you will love working here:  - Quality of life: Flexible workplace arrangements, work-life balance  - Investment of the community: Donation matching, volunteer opportunities  - Investment in you: Tuition reimbursement, access to professional development resources, 401k matching, Employee Stock Purchase Plan  - And many, many more (Ask your recruiter for more details!)  What you will be doing: - Work as part of the energy efficiency team ensuring that the evaluation, implementation, and verification of utility-sponsored energy efficiency projects are successfully executed. - Develop and share best practices across the team and organization. - Collaborate with IT, Marketing, and Customer Care teams. - Conduct analyses to identify trends, issues, and opportunities for improvement. - Manage key deliverables such as reporting, forecasting, client invoices and key performance indicators (KPI). - Coordinate with cross-functional teams and manage client-facing presentations. - Assist with processing incoming project applications and technical review. - Review project application forms and submittals to ensure compliance with program policies and procedures. - Assign project applications for further processing and review per program policies and procedures. - Assist with customer and contractor inquiries. - Coordinate quality control follow-up on project inspections and customer surveys as appropriate. Skills you will use: - Energy Program Operations: Understanding of utility-sponsored energy efficiency programs and commercial building technologies. - Process & Compliance Review: Skilled in reviewing project applications and ensuring adherence to program policies and procedures. - Cross-Functional Collaboration: Experience working with IT, Reporting, Marketing, and Customer Care teams to support program delivery. - Analytical Thinking: Ability to identify trends and opportunities for improvement through data analysis. - Customer & Contractor Support: Capable of handling inquiries and coordinating follow-ups for inspections and surveys. - Technical Proficiency: Strong skills in Microsoft Excel and Office Suite; familiarity with Power BI, SharePoint Lists, and Power Automate. What we need you to have (minimum qualifications): - Bachelor’s degree (or applicants can substitute one year of related experience for one year of education) - 1+ year(s) professional experience in administration, operational support, data analysis, energy and/or related experience What we would like you to have (preferred qualifications): - Knowledge of the utility market (specifically energy efficiency, demand response, and distributed energy resource programs and markets). - Experience with Power BI (or similar data visualization tool). - Experience with advanced Microsoft data software such as SharePoint Lists and Power Automate.  - Experience with data management and reporting. Professional skills you will use: - Strong time management, communication, and organization skills. - Must be experienced in Microsoft Office Suite (Excel, Outlook, PowerPoint), with demonstrated experience in Excel. - Outstanding analytical, writing, and communication skills. Working at ICF ICF is a global advisory and technology services provider, but we’re not your typical consultants. We combine unmatched expertise with cutting-edge technology to help clients solve their most complex challenges, navigate change, and shape the future. We can only solve the world's toughest challenges by building a workplace that allows everyone to thrive. We are an equal opportunity employer. Together, our employees are empowered to share their expertise and collaborate with others to achieve personal and professional goals. For more information, please read our EEO policy. We will consider for employment qualified applicants with arrest and conviction records. Reasonable Accommodations are available, including, but not limited to, for disabled veterans, individuals with disabilities, and individuals with sincerely held religious beliefs, in all phases of the application and employment process. To request an accommodation, please email Candidateaccommodation@icf.com and we will be happy to assist. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.  Read more about workplace discrimination rights or our benefit offerings which are included in the Transparency in (Benefits) Coverage Act. Candidate AI Usage Policy At ICF, we are committed to ensuring a fair interview process for all candidates based on their own skills and knowledge. As part of this commitment, the use of artificial intelligence (AI) tools to generate or assist with responses during interviews (whether in-person or virtual) is not permitted. This policy is in place to maintain the integrity and authenticity of the interview process.  However, we understand that some candidates may require accommodation that involves the use of AI. If such an accommodation is needed, candidates are instructed to contact us in advance at candidateaccommodation@icf.com. We are dedicated to providing the necessary support to ensure that all candidates have an equal opportunity to succeed.   Pay Range - There are multiple factors that are considered in determining final pay for a position, including, but not limited to, relevant work experience, skills, certifications and competencies that align to the specified role, geographic location, education and certifications as well as contract provisions regarding labor categories that are specific to the position. The pay range for this position based on full-time employment is: $61,232.00 - $104,094.00 Nationwide Remote Office (US99)

Lead the collections function by driving strategic direction and operational improvements, ensuring compliance, managing risk, and enhancing team performance through data-driven insights and continuous process optimization.

Role Description As our Operations Specialist, you’ll take ownership of operational efficiency across Airhosted. Your mission: optimize workflows, lead new property onboardings, and make sure we fully leverage our PMS (Guesty) and connected tools such as Operto and Chekin, and new ones to come. You’ll work directly with our founder and operations team to define better processes and implement automation for a leaner, smarter operation. - Lead property onboardings end-to-end: system setup, automations, task flows, check-in setup, etc. - Redefine and document operational processes for scalability and efficiency. - Leverage Guesty to its full capacity (automations, task management, API integrations, reports, guest journeys). - Manage and optimize integrations with Operto, Chekin, PriceLabs, and other STR tools. - Collaborate with internal teams (guest support, cleaning, owner relations) to improve communication and workflows. - Identify bottlenecks and implement process improvements and automations. - Support day-to-day PMS operations and troubleshooting. Qualifications - Extensive experience with Guesty (MUST) – deep understanding of features and automations. - Hands-on experience with Operto, Chekin, and other STR management tools. - Process-driven mindset – you love building order and efficiency. - Strong analytical and problem-solving skills. - Excellent communication skills in English (German a plus). - Self-starter – proactive, independent, and detail-oriented. - Previous experience in short-term rental management or hospitality tech. Requirements - Familiarity with the AI landscape in short-term rentals – understanding which AI tools and automations (e.g. AI messaging, dynamic pricing, guest review management, analytics, etc.) can be implemented to improve operations and efficiency. Benefits - Flexible work setup – remote or hybrid (Switzerland preferred). - Key role in shaping operations and processes within a growing company. - Work with the latest STR technologies and automation tools. - Entrepreneurial and collaborative team environment.

• Conduct deep-dive analytics to understand drivers of high performance and identify operational gaps • Develop and monitor leading indicators to proactively surface operational risks and opportunities • Generate actionable, forward-looking insights and recommendations beyond existing KPIs to support strategic decision-making • Translate complex operational data into clear, compelling insights for diverse stakeholders • Identify operational pain points and optimization opportunities aligned with overall commercial objectives • Gather and synthesize direct and indirect feedback from internal and external customers • Propose and help prioritize solutions that enhance current operations, partnering with functional leaders to drive execution • Explore and pilot innovative operational approaches, leveraging the Innovation Lab and external partnerships as appropriate • Support implementation and ongoing oversight of hub and affordability platform services • Lead day-to-day vendor management, escalating risks and performance issues as needed, to ensure efficient, high-quality delivery of Patient Services • Partner with cross-functional teams to ensure vendor compliance with quality, regulatory, and contractual standards • Validate data-driven trends and insights and assess operational implications through collaboration with cross-functional execution teams • Ensure alignment across Patient Services and Commercial Operations/Analytics on data definitions, analysis, and reporting • Represent Patient Services in cross-functional forums, as requested