• Ensure internal and external customer management through effective communication at the level required by general business ethics standards • Oversee service and project delivery through active leadership of the PM team. • Ensure that projects are initiated, aligned, and delivered in accordance with the most appropriate delivery model and project management best practices • Provide high-quality portfolio risk analysis, tracking, acting upon, and communicating risks appropriately to Customers • Monitor KPIs such as profitability, revenue, utilization, and attrition, and take active actions to keep them at the best possible level • Be a resource and people manager. • Actively participate in the planning of required hires in collaboration with the Recruiting team, and ensure the professional growth of onboarded individuals • Be an entrepreneur and act as a Customer’s agent, developing customer relationships and business insight, and proposing additional services that clients may require • Participate in the pre-sale and up-sale for current accounts • Take an active part in business and contract negotiations, including defining business terms in contracts • Take corrective actions required to deliver the full scope with the desired quality, on time, and within the budget (including scope change management, risk mitigation, etc.) • Manage project staff (partially): track, coordinate, notify management of staff career development needs, and help prevent team conflicts • Participate in pre-sales activities

• Lead the end-to-end planning and delivery of complex, cross-functional project portfolio, translating strategic direction into actionable execution plans. • Understand broader business priorities and competitive/industry trends. Uses these insights to shape program strategy and make informed recommendations. • Communicates complex topics simply and persuasively. Uses storytelling and data to influence, facilitate tradeoffs, and drive decision-making. • Trusted advisor to Dir+ internal stakeholders, driving alignment and collaboration across complex or competing priorities. • Demonstrates deep fluency in PM methodologies, tools, systems and customer/technical support processes. Shares insights and lessons learned to mature PMO standards and foster a culture of continuous learning. • Integrates AI solutions into program processes to improve scalability, accuracy, and strategic planning. • Champion, role model, and embed Samsara’s cultural principles as we scale globally and across new offices.

About the Role We are hiring a global leader to own services delivery performance from contract handoff through stable go-live. This role leads a management team across multiple geographies and is accountable for predictable execution, financial performance, and measurable customer outcomes. You will operate at the intersection of delivery excellence, financial rigor, and customer impact—ensuring customer onboarding functions as a disciplined, scalable adoption engine. Why This Role Matters Onboarding and Implementation is where strategy becomes reality. This role ensures that customer commitments convert into measurable outcomes—predictably, efficiently, and at scale. You will shape how delivery performance translates into revenue, customer trust, and long-term growth. What You’ll Do Lead a Global Leadership Team - Build and lead a cohesive global leadership bench across US, Canada, Brazil, and UK/EU. - Develop a diverse leadership team that fosters proactive ownership, accountability, and continuous learning. - Establish a culture of inclusive leadership where varied perspectives strengthen decision quality. - Model and reinforce collaboration across regions and functions. - Create clarity around goals, roles, and performance expectations. - Establish clear global operating rhythms: forecasting, backlog review, risk governance, and performance management. - Coach managers to drive accountability, clarity, and execution discipline. Lead with FBS - Activate the Fortive Business System (FBS) mindset, toolset, and culture across the onboarding function. - Ensure FBS is used to directly impact core department drivers: revenue, customer satisfaction, and employee experience. - Lead and sponsor kaizen events as required and build FBS capability across leaders; develop internal champions and functional practitioners. - Establish and maintain visual management and operating reviews as team norms. - Move teams beyond problem awareness to effective countermeasures past inevitable obstacles. Drive Continuous Improvement - Institutionalize structured root cause analysis and countermeasure discipline. - Continuously contribute towards improving inter-team collaboration, and eliminating friction points across Sales, Product, Finance, and Customer Success. - Build a culture where experimentation, learning, and iteration are expected Elevate Talent - Ensure hiring timing aligns to demand modeling and backlog dynamics. - Build leadership depth and succession coverage across regions. - Develop leaders who can independently apply FBS to solve business challenges. Own Delivery Performance - Own onboarding execution from contract handoff through go-live. - Ensure predictable, high-quality project delivery at scale. - Drive proactive risk detection and escalation management. - Support the standardization and continuous improvement of the end-to-end onboarding experience Drive Financial and Capacity Discipline - Own global capacity planning in alignment with backlog & revenue forecasts. - Model hiring against backlog growth and forecasted demand. - Improve delivery throughput and backlog burn. - Protect and improve project margin performance. - Drive utilization, revenue per head, and forecast accuracy in partnership with Finance. Elevate Customer Outcomes - Time to value and adoption are your north-stars. - As a strategic collaborator, continuously seek opportunities to improve how we onboard customers - Strengthen transition quality to Support and Customer Success. Partner Cross-Functionally - Collaborate with Services Sales to support scoping and deal readiness improvements. - Partner with Finance on forecasting integrity and margin performance. - Partner with Customer Success and Product to remove systemic friction. - Serve as senior escalation point for complex or strategic engagements. What You Need to Bring on Day One (Must-Haves) - 8+ years of leadership experience in SaaS professional services, implementation, or onboarding. - Demonstrated experience leading a geographically distributed leadership team. - Ownership of margin performance, capacity planning, hiring plans, and services forecasting. - Proven experience collaborating with enablement teams to improve onboarding and ramp programs that reduce time-to-productivity. - Deep fluency in services economics: utilization, backlog dynamics, throughput, and revenue per head. - Experience operating at scale in enterprise SaaS environments. - Strong executive communication skills with cross-functional influence. - Data-driven mindset; fluent in services KPIs and performance analytics. - Executive presence with a track record of cross-functional collaboration. Preferred - Experience in scaled onboarding or implementation organizations. - Familiarity with PSA tools and services revenue systems. - Proven ability to build and scale high-performing teams. - Experience driving continuous improvement in delivery environments. How We Know You’ll Succeed Here - You create urgency around customer impact and business results - You build leadership capability rather than personal dependency - You eliminate barriers that limit organizational performance - You hold leaders accountable to achieve results, while investing in their growth - You create systems that sustain improvement and expect disciplined countermeasures - You model courage and collaboration in confronting structural issues directly - You elevate inclusion because diverse leadership teams make better strategic decisions #LI-AG2 #LI-Remote Fortive Corporation Overview Fortive's essential technology makes the world safer and more productive. We accelerate transformation in high-impact fields like workplace safety, build environments, and healthcare. We are a global industrial technology innovator with a startup spirit. Our forward-looking companies lead the way in healthcare sterilization, industrial safety, predictive maintenance, and other mission-critical solutions. We're a force for progress, working alongside our customers and partners to solve challenges on a global scale, from workplace safety in the most demanding conditions to advanced technologies that help providers focus on exceptional patient care. We are a diverse team 10,000 strong, united by a dynamic, inclusive culture and energized by limitless learning and growth. We use the proven Fortive Business System (FBS) to accelerate our positive impact. At Fortive, we believe in you. We believe in your potential—your ability to learn, grow, and make a difference. At Fortive, we believe in us. We believe in the power of people working together to solve problems no one could solve alone. At Fortive, we believe in growth. We're honest about what's working and what isn't, and we never stop improving and innovating. Fortive: For you, for us, for growth. About Intelex Since 1992, Intelex Technologies, ULC. is a global leader in the development and support of software solutions for Environment, Health, Safety and Quality (EHSQ) programs. Our scalable, web-based software provides clients with unprecedented flexibility in managing, tracking and reporting on essential corporate information. Intelex software easily integrates with common ERP systems like SAP and PeopleSoft creating a seamless solution for enterprise-wide information management. Intelex’s friendly, knowledgeable staff ensures our almost 1400 clients and over 3.5 million users from companies across the globe get the most out of our groundbreaking, user-friendly software solutions. Visit www.intelex.com to learn more. We Are an Equal Opportunity Employer. Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment application process, please contact us at applyassistance@fortive.com. Bonus or Equity This position is also eligible for bonus as part of the total compensation package. Pay Range The salary range for this position (in local currency) is 114,100.00 - 190,500.00

Fuel Your Career with Eaton’s Engineering Service & Systems (EESS) Division! We are hiring a Data Center Program Manager to lead a segment of our Strategic Accounts team, ensuring consistent program execution, driving operational excellence initiatives, and overseeing the implementation of digital tools and processes. This role is pivotal in advancing project management practices across the organization, enabling data-driven decisions, improving financial outcomes, and enhancing customer satisfaction on projects through continuous improvements of Project Management processes by field based Project Managers. This role can be remote or if located near an Eaton Service office a hybrid schedule is offered. Anticipated travel is 25%. The expected annual salary range for this role is $130,000 - $176,000 a year. This position is also eligible for a variable incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations. The Power Distribution Service (PDS) business within EESS has the largest and most experienced team of engineering and field service professionals in the industry. Our team combines deep technical expertise with hands-on experience to deliver exceptional field and engineering services. Active involvement in leading technical organizations such as NFPA and IEEE, along with collaboration across utilities and diverse industries, ensures our employees stay at the forefront of cutting-edge technologies and engineering practices. We support customers throughout the entire power system lifecycle—providing start-up and commissioning, planned maintenance, performance monitoring, remote diagnostics, and rapid emergency response 24/7, 365 days a year. Our services help businesses maximize the performance and lifespan of their electrical infrastructure. What you’ll do: - Provide national leadership for Data Center Services Project/Construction Managers. - Communicate the Strategic Accounts Operations vision across Eaton Services and Project Management organizations. - Build strong relationships with District Operations Centers, Divisions, and Project Management teams to present a unified front to external stakeholders and achieve timely and satisfactory resolutions of any issues. - Ensure compliance with corporate and division policies, guidelines, and procedures. - Drive productivity and growth using EBE principles and digital tools. - Support strategic goals for Strategic Accounts Operations. - Attract, develop, and retain top-tier Project/Construction Managers who deliver exceptional customer value. - Lead training and development initiatives to ensure high productivity and technical excellence across the team. Qualifications: Required Qualifications: - Bachelor's Degree from an accredited institution - Minimum 8 years of electrical industry experience in project/construction management, field services, field sales and/or marketing - Minimum 3 years of manager of people experience - Data Center Experience - Possess and maintain a valid and unrestricted driver’s license. - Eaton will not consider applicants for employment immigration sponsorship or support for this position. This means that Eaton will not support any CPT, OPT, or STEM OPT plans, F-1 to H1B, H1-B cap registration, O-1, E-3, TN status, I-485 job portability, etc. Preferred Qualifications: • PMP certification • Bachelor's or Masters Degree in Business, Engineering or Construction • 10+ years experience in electrical industry projects or operations management • 3+ years of experience in the Data Center market #LI-LS3 The application window for this position is anticipated to close on April 15, 2026. We are committed to ensuring equal employment opportunities for all job applicants and employees. Employment decisions are based upon job-related reasons regardless of an applicant's race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, marital status, genetic information, protected veteran status, or any other status protected by law. Eaton believes in second chance employment. Qualified applicants with arrest or conviction history will be considered regardless of their arrest or conviction history, consistent with the Los Angeles County Fair Chance Ordinance, the California Fair Chance Act and other local laws. You do not need to disclose your conviction history or participate in a background check until a conditional job offer is made to you. After making a conditional offer and running a background check, if Eaton is concerned about conviction that is directly related to the job, you will be given the chance to explain the circumstances surrounding the conviction, provide mitigating evidence, or challenge the accuracy of the background report. To request a disability-related reasonable accommodation to assist you in your job search, application, or interview process, please call us at 1-800-836-6345 to discuss your specific need. Only accommodation requests will be accepted by this phone number. We know that good benefit programs are important to employees and their families. Eaton provides various Health and Welfare benefits as well as Retirement benefits, and several programs that provide for paid and unpaid time away from work. Click here for more detail: Eaton Benefits Overview. Please note that specific programs and options available to an employee may depend on eligibility factors such as geographic location, date of hire, and the applicability of collective bargaining agreements.