XOS (X-Ray Optical Systems) logo
XOS (X-Ray Optical Systems)

Better analysis counts.

Field Service Technician

Field EngineerField EngineerOtherRemoteSeniorTeam 51-200H1B No SponsorCompany SiteLinkedIn

Location

Massachusetts

Posted

121 days ago

Salary

$30 - $35 / hour

Seniority

Senior

Associate Degree4 yrs expExperience acceptedEnglish

Job Description

Field Service Technician

XOS (X-Ray Optical Systems)

• Diagnose, repair, and report on quality and design concerns on Xos vehicles and products. • Collaborate with internal teams such as design, engineering, software, and external partners. • Demonstrate proficiency in low voltage (LV) and high voltage (HV) electrical diagnosis, controls, and module programming. • Apply in-depth knowledge of basic electrical concepts, including the use of various volt-ohm meters. • Possess strong mechanical knowledge of commercial truck mechanical systems with experience in motors and harness systems preferred. • Provide professional customer facing support through face-to-face interactions and through phone and email communications. • Complete timely and accurate case notes, repair orders, and initiate new cases as required. • Demonstrate professional appearance and effective communication skills with customers on-site and in remote interactions. • Complete training objectives and certifications as assigned by management. • Perform additional duties as assigned.

Job Requirements

  • Proven proficiency with high and low voltage electrical systems.
  • Associates Degree or Vocational Certificate in automotive service technology related field or 4+ years of relevant experience.
  • ASE Certifications are a plus.
  • CDL class A or B preferred.
  • Proficiency in Google Suite applications.
  • Ability to read and interpret electrical schematics.
  • A valid Driver's License and a clean driving record are required for this position, as driving is an essential function of the role.
  • Ability to meet security clearance requirements for employment and comply with all applicable pre-employment conditions, including those required by federal or customer-regulated work environments.
  • Must be available to travel as business needs require (typically 60-80% of the time including overnight stays) , including weekends, holidays, and outside standard business hours.

Benefits

  • Comprehensive Medical, Dental, and Vision - Coverage for you and your family, with PPO and HMO (California) plans available. We offer plans with 100% covered employee premiums.
  • HSA & FSA Plans - Set aside pre-tax dollars for qualified healthcare expenses.
  • PTO - Accrue vacation time over time, with additional days earned as your tenure grows, plus sick time and paid holidays!
  • Generous Company Holidays - Enjoy a generous holiday calendar, including a winter holiday hiatus in December.
  • Basic Life & AD&D Insurance - 100% covered by Xos, with the option to purchase additional life insurance coverage for yourself and eligible dependents.
  • Betterment 401(k) - Save for retirement with our employer-sponsored plan through Betterment.
  • Pet Insurance - Coverage for your furry friends to keep them healthy and happy!
  • Additional opportunities to learn, grow, and advance in your career, just to name a few!

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