Key Responsibilities - Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs. - Resolve player complaints and escalate unresolved issues as needed. - Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience. - Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games. - Monitor and implement anti-fraud measures to protect both the company and its customers. - Stay updated on company products, policies, and promotions to provide accurate information. - Ensure adherence to security protocols and gaming regulations. - Gather and relay player feedback to support continuous improvement. - Maintain clear and accurate records of customer interactions. - Collaborate with internal teams to enhance overall customer experience Qualifications - 1–2 years of customer support or service experience, preferably in iGaming or a regulated industry. - Must currently reside in New Jersey and perform all work duties within the state - Strong communication, adaptability, and problem-solving skills. - Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth. - Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset. - Ability to work rotating shifts, including nights, weekends, and holidays. - Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace. - Detail-oriented with a commitment to maintaining service standards and compliance. - Comfortable in a remote model with flexibility for training and team events. - Position may involve occasional lifting/moving of items up to 25–50 lbs. Why Join RW BET New Jersey LLC - Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform. - Collaborative team culture with exposure to operations, compliance, and player engagement. - Remote/Hybrid flexibility with the chance to participate in launches and industry events. - Competitive compensation and benefits package. Salary: $52,500 - $59,000

• Process and manage sales orders, verifying accuracy against customer purchase orders and ensuring on-time delivery. • Prioritize orders based on urgency, specifications, and shipping requirements; follow through on customer expedite requests. • Respond promptly to customer inquiries on pricing, availability, and order status; handle complaints and escalate when needed. • Prepare quotations, sales documents, and generate weekly/monthly reports on order status and sales activities. • Coordinate with sales, logistics, finance, and supply chain teams to ensure smooth delivery and invoicing. • Maintain and update customer records and item data in the ERP system; upload shipping documents and process RMAs. • Support sales representatives with scheduling, presentations, and product information. • Assist with sales events, product training, and marketing activities as needed. • Manage stock inventory count on customer site (if any). • Ensure compliance with company policies, sales procedures, and contract review requirements.

• The position involves answering customer calls, directing them to the right parties, and entering information into our customer contact database (CRM). • Provide support and training, assist with AutoFluent Software installation and configuration via remote support, and schedule appointments. • Perform customer support and training of customers, including software installations, configuration, and troubleshooting. • Schedule and complete appointments and follow-ups with customers to ensure a positive experience. • Conduct AutoFluent Pay onboarding, including terminal installations and review of Merchant Track platform. • Learn and keep up to date with AutoFluent Software features, functions, and setup. • Communicate effectively with customers and co-workers via telephone, email, and chat.

• Facilitate, analyze and resolve customer issues through various communication channels • Service a suite of absence products such as short-term disability and Family Medical Leave Act • Initiate new absences for members and answer questions about current benefits and claims • Deliver exceptional customer service in the contact center • Collaborate across teams to solve customer issues and provide product support • Build relationships with Guardian members and providers • De-escalate situations involving dissatisfied customers • Develop in-depth knowledge of company products and services