Resorts World NYC

Role Description We are seeking a Senior Benefits Analyst to support the day-to-day operations, reporting, audit oversight, and compliance execution of our health and welfare benefits programs across a multi-state and international workforce (Bahamas). This is a hands-on individual contributor role focused on data accuracy, billing reconciliation, Workday reporting, compliance execution, and issue resolution. The ideal candidate is highly detail oriented, technically strong in Workday, and experienced in auditing benefits data. - Oversee and audit benefits transactions (enrollments, life events, terminations) processed through Workday. - Assist in the administration of employee benefit programs such as medical, dental, vision life insurance, disability, voluntary benefits, and wellness initiatives. - Own monthly carrier billing reconciliation and payment, including discrepancy identification and resolution. - Build and maintain benefits reporting. - Partner with HRIS to validate benefit system configuration and troubleshoot problems, within the Workday platform. - Partner closely with Human Resources to ensure consistent administration and application of benefits processes across all locations. - Collaborate with Human Resources to ensure accurate communication, reporting and resolution of employee benefits matters. - Support open enrollment execution, including system validation and reporting. - Serve as the day-to-day primary contact for carriers including COBRA vendors. - Respond to employee questions regarding benefit plans, eligibility, and claims. - Partner with Human Resources Business Partners to support benefits processes across locations. - Ensure consistent administration of the benefits program across multi-state and Bahamas population. - Ensure operational compliance with ERISA, ACA, COBRA, and HIPAA requirements. - Audit and validate eligibility and enrollment data used for ACA reporting. - Oversee COBRA administration accuracy, including qualifying event tracking and notice timelines. - Support the Form 5500 data preparation and audit requests as applicable. - Maintain documentation and audit trails for all benefits processes. - Monitor multi-state compliance requirements and coordinate with vendors as needed. Qualifications - 3 - 5+ years of benefits administration experience - Bachelor’s degree in human resources or closely related field - Certified Employee Benefits Specialist (CEBS®) preferred. - 3 - 5+ years of hands-on experience with Workday Benefits to include reporting and vendor EDI feeds. - Proven experience with billing reconciliation, reporting, auditing, and compliance execution - Experience supporting multi-state populations (Bahamas experience a plus) - Strong understanding of ERISA, ACA, COBRA, and HIPAA compliance Requirements - Advanced Excel skills including pivot tables (build, manipulate and troubleshooting) - Exceptional attention to detail - Strong problem-solving skills - Strong communication skills - Ability to develop and present benefits related to training and educational materials. Work Environment - While the position is remote, the Team Member must be able to work East Coast hours. - Due to the unpredictable nature of the hospitality/entertainment industry, Team Members must be able to work a varying schedule if required to meet the business needs of the property. Travel - Must be able to travel, including overnight stays, as needed. - Must be able to travel internationally to the Bahamas. License - Must be able to obtain and maintain a New York Gaming License.

Key Responsibilities - Deliver top-tier customer service across all support channels, maintaining service excellence and meeting defined SLAs. - Resolve player complaints and escalate unresolved issues as needed. - Assist players with a wide range of needs, including account access, payments, promotions, technical troubleshooting, and all other aspects of the player experience. - Assist customers with game-related inquiries, helping them understand the rules, strategies, and features of various online casino games. - Monitor and implement anti-fraud measures to protect both the company and its customers. - Stay updated on company products, policies, and promotions to provide accurate information. - Ensure adherence to security protocols and gaming regulations. - Gather and relay player feedback to support continuous improvement. - Maintain clear and accurate records of customer interactions. - Collaborate with internal teams to enhance overall customer experience Qualifications - 1–2 years of customer support or service experience, preferably in iGaming or a regulated industry. - Must currently reside in New Jersey and perform all work duties within the state - Strong communication, adaptability, and problem-solving skills. - Team player with a positive attitude, willingness to collaborate with colleagues, and a strong commitment to continuous learning and professional growth. - Fluency in English, both written and spoken, is required; proficiency in additional languages is considered a strong asset. - Ability to work rotating shifts, including nights, weekends, and holidays. - Ability to work effectively in a remote environment with reliable internet access and a professional, distraction-free workspace. - Detail-oriented with a commitment to maintaining service standards and compliance. - Comfortable in a remote model with flexibility for training and team events. - Position may involve occasional lifting/moving of items up to 25–50 lbs. Why Join RW BET New Jersey LLC - Opportunity to play a key role in the growth of a rapidly expanding online and mobile gaming platform. - Collaborative team culture with exposure to operations, compliance, and player engagement. - Remote/Hybrid flexibility with the chance to participate in launches and industry events. - Competitive compensation and benefits package. Salary: $52,500 - $59,000