Established in 1991, Hyland is a software and technology development company that has grown into one of the largest independent enterprise content management (ECM) vendors in the U
Knowledge Base Administrator
Location
Colombia
Posted
67 days ago
Salary
0
Seniority
Mid Level
No structured requirement data.
Job Description
Knowledge Base Administrator
Hyland
Overview The Knowledge Base Administrator 2 is responsible for the customer portal and knowledge base (KB) that supports software products in collaboration with their stakeholders. Develops and maintains an adaptive and interactive knowledge base providing multi-scenario support to external clients and internal groups ensuring timely and meaningful technical content is released and administration of the site. Responsibilities - Develop and maintain a knowledge base solution across the products that integrates into internal support systems, client facing portals, and is deployable to channel partners. - Develop a collaborative relationship with internal SMEs that permits the establishment of an organized process for the creation and maintenance of content related to product and industry changes which are published to the knowledge base system. - Create a KB article process for analyzing, investigating proposed articles, creating new articles, copying from existing, obtaining necessary approvals, and publishing. - Enhance the client experience and the performance of the client support team by assisting the team in creating and surfacing self service content. Gather and review metrics regarding common support questions and improve over time. - Work with leadership to determine initial knowledge base metrics. Track yearly usage metrics for the knowledge base, refine metrics for the following year and analyze user feedback to determine likely path for enhancement of knowledge base offering. - Provide basic administration including provisioning new users, development and maintenance of an adaptive and interactive knowledge base, providing multi-scenario support to external clients and internal groups Basic Qualifications - Bachelor’s Degree - Demonstrated success in managing content libraries, developing content, or similar experience - Solid facilitation and project management skills - Proficient in Microsoft Office applications - Able to thrive in a flexible, fast-paced environment - Strong oral and written communications skills that demonstrate a professional demeanor and the ability to interact with others with discretion and tact - Strong collaborative skills, applied successfully within team as well as with other areas - Strong business and technology acumen - Demonstrated ability to handle sensitive information with discretion and tact - Demonstrated ability to influence, motivate and mobilize team members and business partners - Strong critical thinking and problem solving skills - Or an equivalent combination of education and experience sufficient to successfully perform the principal duties of the job What you can expect next - Hyland Recruiters thoroughly review every application and will contact you within 1 to 2 weeks regarding next steps. Be sure to add Hyland to your contacts list and check your spam folder so you never miss a message from us! - Interview Process: - Recruiter Screen - Hiring Manager Interview - Team Interview - Offer! Benefits & Contract Type Your recruiter will share more details throughout the process - feel free to ask about our Benefit packages! Hyland Colombia - Indefinite-term contract Welcome to #HylandLife Since 1991, it has been Hyland’s mission to help our employees, customers and partners exceed their potential with our industry-leading content services platform. Our employees exude a contagious energy and are passionate about what they do – whether it’s helping customers succeed, raising up their fellow Hylanders, or engaging in the communities where they live and work. The #HylandLife hashtag encompasses our employee-centric culture. Our employees live our culture day in and day out by bringing their best self to work. Hyland supports them to do just that through career development resources, wellbeing programs and innovation practices. We thrive on diverse viewpoints and new ideas and believe that a positive, inclusive workplace is imperative to sustainable success. As we’ve grown to a company of nearly 4,000 strong, we have the opportunity to make a significant impact on our communities. We strongly support employee initiatives and align our giving campaigns and programs to organizations that are important to them.
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Research Agreements Associate, Senior
Duke CareersDuke Health is driven by a commitment to compassionate care that changes the lives of patients, their loved ones, and the greater community. Duke University Health System is designated as a Magnet organization. Nurses from each hospital are consistently recognized each year as North Carolina's Great 100 Nurses. Duke University Health System was awarded the American Board of Nursing Specialties Award for Nursing Certification Advocacy for being strong advocates of specialty nursing certification. Duke University Health System has 6000+ registered nurses.
School of Medicine Established in 1930, Duke University School of Medicine is the youngest of the nation's top medical schools. Ranked sixth among medical schools in the nation, the School takes pride in being an inclusive community of outstanding learners, investigators, clinicians, and staff where interdisciplinary collaboration is embraced and great ideas accelerate translation of fundamental scientific discoveries to improve human health locally and around the globe. Composed of more than 2,500 faculty physicians and researchers, more than 1,300 students, and more than 6,000 staff, the Duke University School of Medicine along with the Duke University School of Nursing, Duke University Health System and the Private Diagnostic Clinic (PDC) comprise Duke Health. a world-class academic medical center. The Health System encompasses Duke University Hospital, Duke Regional Hospital, Duke Raleigh Hospital, Duke Primary Care, Duke Home and Hospice, Duke Health and Wellness, and multiple affiliations. Are you ready to collaborate across the research enterprise to manage federal agreements end-to-end while ensuring regulatory compliance at Duke? Be You. The Research Agreements Associate, Senior, provides cradle-to-grave management of federal contracts and OTAs on behalf of the Office of Research Administration. The Research Agreements Associate, Senior, also provides the Associate Director, and Senior Leadership with expertise in federal contracting processes, assists in the development of SOP’s and technical tools for the management of federal contracts, and provides educational sessions for Duke’s research-oriented community. Work Arrangement - This position will have an opportunity to work remotely. All Duke University remote workers must reside in one of the following states or districts: Alabama, Arizona, California, Colorado, Connecticut, Delaware, Florida, Georgia, Hawaii, Illinois, Indiana, Iowa, Kentucky, Louisiana, Maine, Maryland, Massachusetts, Michigan, Missouri, Montana, New Hampshire, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, South Carolina, Tennessee, Texas, Virginia, Washington (State), Washington, DC. 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Work with other Central Offices to review and negotiate terms and conditions that require specialized input. g. Alert supervisor/Senior Leadership when a resolution cannot be reached in a timely manner, or when the sponsor will not accept requested terms and a solution cannot be agreed upon. h. Ensure that the project has all required approvals and compliance requirements in place prior to execution. Award Management (30%): a. Assist departments, PIs and other Central Offices in project administration during the life of contracts. b. Serve as the administrative point of contact for Sponsors, and review/submit all official administrative correspondence. c. Coordinate with departments, PIs, and other Central Offices to respond to Sponsor and subcontractor requests. d. Aid departments in obtaining Sponsor prior approvals. e. In association with other Central Offices, represent Duke SOM in audits, administrative site visits, and other contract-related meetings as they arise. f. 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Anticipated Pay Range: Duke University provides an annual base salary range for this position as USD $77,898.00 to USD $124,598.00. Duke University considers factors such as (but not limited to) scope and responsibilities of the position; candidate's work experience, education/training, and key skills; internal peer equity; as well as market and organizational considerations when extending an offer. Your total compensation goesbeyond the dollars on your paycheck. Duke provides comprehensive and competitive medical and dental care programs, generous retirement benefits, and a wide array of family-friendly and cultural programs to eligible team members. Learn more at: https://hr.duke.edu/benefits/ Equal Opportunity Employer: Duke is an Equal Opportunity Employer committed to providing employment opportunity without regard to an individual's age, color, disability, gender,gender expression, gender identity, genetic information, national origin, race, religion, (including pregnancy and pregnancy related conditions), sexual orientation, or military status. Duke aspires to create a community built on collaboration, innovation, creativity, and belonging. Our collective success depends on the robust exchange of ideas—an exchange that is best when the rich diversity of our perspectives, backgrounds, and experiences flourishes. To achieve this exchange, it isessential that all members of the community feel secure and welcome, that the contributions of all individuals are respected, and that all voices are heard. All members of our community have a responsibility to uphold these values. Essential Physical Job Functions: Certain jobs at Duke University and Duke University Health System may include essential job functions that require specific physical and/or mental abilities. Additional information and reasonable accommodation(s) can be requested with Duke Access and Accommodations Services (email: DAAS@duke.edu; phone: 919-668-1267).
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Trust & Safety Agent
WhatnotWhatnot is an online community marketplace where people can work to “turn their passion into a business.” In past hiring for flexible roles, the venture-bac
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Check out the latest Whatnot updates on our news and engineering blogs and join us as we enable anyone to turn their passion into a business and bring people together through commerce. 💻 RoleWe are looking for Trust and Risk Agents to maintain the safety and integrity that powers our platform. You will work collaboratively to identify potential risks, enforce our policies, and protect the buyer and seller experience while assisting customers with sensitive cases. Your timely and detailed investigations will help safeguard our community and ensure fair, consistent outcomes for buyers and sellers. 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