• Oversee daily operational needs for all Kingscott office locations. • Manage facility-related vendor relationships, leases, and service agreements. • Coordinate office relocations, expansions, and renovations. • Ensure compliance with health, safety, and security standards. • Serve as liaison between Kingscott, IT Coordinator & Technician, and Strategic Business Solutions. • Oversee implementation and support of technology systems. • Support strategic planning for hardware, software, and cybersecurity needs. • Collect and maintain staffing and operational data for resource planning. • Prepare dashboards and reports related to workload distribution. • Partner with leadership to identify operational efficiencies. • Build scalable systems to support growth and integration. • Serve as liaison to legal counsel for operational matters. • Build operational mastery during first two years. • Shadow Resource Manager to understand planning processes. • Transition into Operations/Resources Director role.

• Tracking and reporting roadblocks faced by the TSC, ensuring timely resolution • Serving as a Subject Matter Expert (SME) for programming and facility assignments to support field technicians and IBP with escalations • Communicating process changes across the TSC to ensure understanding and compliance • Collaborating with cross-functional teams to identify issues, propose solutions, and engage Process and Platform Support personnel when needed • Managing escalations into the TSC, follow through to resolution, and highlight potential fixes • Representing TSC on project calls and ensuring team awareness of upcoming changes • Partnering with reporting teams to maintain accurate and actionable TSC metrics

• Lead a team of high-performing Risk Operations Analysts • Set an inspirational vision for the User Policy Operations organization and build the path to execute it both in the short-term and long-term • Futureproof our organization by proactively evolving our strategy to scale our operations, while also solving our day-to-day challenges with Stripe’s exponentially growing risk review volume • Collaborate with and influence Risk leadership and cross-functional Risk teams to pursue the highest ROI investments for our user experience, improve our internal processes, and build out our operations and production roadmap to deliver services at scale • Maintain oversight of the team’s operational performance as it relates to supportability workstreams, to ensure compliance with regulatory and financial partner expectations • Lead root cause analysis to identify opportunities to predict, prevent, and mitigate risk within process and performance • Define and manage core metrics, SLAs, and performance of the User Policy Operations team • Identify gaps in current systems, policies and strategies, and recommends enhancements and process improvements to mitigate emerging risks through a collaborative approach with stakeholders • Understand the risk tradeoffs between protecting Stripe and upholding what it means to be Users First; we’re ambitious with our goals and don’t believe you have to compromise on the user experience in order to effectively mitigate risk

• Maintain and organize the value-based partnership pipeline, including tracking outreach, materials, and next steps. • Develop and update external and internal presentations, pitch decks, and partnership materials. • Support information gathering on prospective partnerships. • Assist with the development and documentation of processes that support value-based growth and readiness requirements. • Track project timelines, action items, and deliverables across strategic initiatives. • Prepare meeting materials, summaries, and follow-up communications. • Support the creation of new value-based care models, Support reporting and organization of performance, quality and contracting information.