Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Sr Dispatcher Management Level Individual Contributor Flexible Work Option Can work remotely but need to live in the specified city, state, or region Travel % No Work Shift Weekend Compensation Hourly base pay rate is $22.02 - $33.08/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate’s knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description The Sr. Dispatcher serves as a subject matter expert within Cox Fleet's dispatch operations, responsible for managing the full lifecycle of fleet repairs and maintenance. This national role operates within multiple markets across the country and requires a high degree of professional judgment, industry knowledge, and the ability to coordinate effectively across internal partners, customers, and third-party vendors. The Sr. Dispatcher is expected to model best practices, support less experienced team members, and uphold Cox Fleet's standards for service quality and customer experience. Essential Responsibilities Service Coordination and Dispatch - Manage the complete event lifecycle for preventative maintenance, towing, and unscheduled/emergency service events, from initial client request to repair-completion - Ensure that technicians receive all service events quickly, and request additional work when needed - Re-assign previous events that were not completed during the first assignment - Assess each service event and dispatch to achieve the best results for the client - Assign work with an eye toward time-based KPIs - Identify gaps in KPI performance, and work with local leaders to address those gaps - Audit open work requests across multiple markets for compliance with daily-update requirements - Monitor open events, track estimated arrival times, and communicate proactively with customers and leadership regarding delays or service concerns Customer and Stakeholder Communication - Communicate with all parties to ensure work is prioritized and completed, and that all parties remain fully informed on status along the way. Clients should always be able to self-serve complete and up-to-date information on service events. - Obtain estimates and estimate approvals - Serve as a point of contact for escalated service issues from customers, team members, and internal stakeholders, addressing concerns with professionalism and urgency - Maintain positive customer relationships through clear, timely, and professional communication across all channels - Apply sound judgment and diplomacy when navigating competing priorities or complex service situations across multiple markets and personalities - Collaborate with internal partners to resolve multi-party service issues and ensure customer needs are met within established timelines Vendor Management - Ensure all third-party vendors are informed of and operate in accordance with Cox Fleet policies, procedures, and expectations for quality, timeliness, and payment - Monitor vendor performance and document issues; escalate systemic concerns through established channels Documentation and Compliance - Maintain timely and accurate documentation and notations in all applicable systems for each customer interaction and service event - Follow established escalation procedures for complex or high-risk service situations - Adhere to all applicable company policies, internal controls, and compliance requirements Team Contribution and Development - Provide process guidance and on-the-job coaching for less experienced dispatch team members - Keep open-event backlogs clean with proper process adherence - Contribute to the continuous improvement of dispatching practices, workflows, and service quality standards - Demonstrate consistent professionalism and customer-focused behavior as a senior member of the dispatch team - Perform additional duties as assigned by the Dispatch Supervisor or leadership Required Qualifications Education and Experience - High School Diploma/GED and 5 years’ experience in a related field (direct experience in a dispatching, service scheduling, or logistics coordination role). The right candidate could also have a different combination, such as any level degree/certification beyond a HS diploma/GED and 3 years’ experience; or 7 years’ experience in related experience. - Working knowledge of fleet maintenance operations, trucking industry standards, and transportation logistics Knowledge, Skills, and Abilities - Proficient oral and written communication skills with the ability to interact professionally across all levels of the organization - Demonstrated ability to manage multiple concurrent service events and shifting priorities in a remote, fast-paced environment - Strong interpersonal and diplomacy skills; able to build productive relationships and influence outcomes across varied stakeholder groups without direct authority - Ability to remain composed and solution-oriented when managing frustrated customers or complex service scenarios - Proficiency with MS Office applications, email platforms, and dispatch or fleet management systems - Basic mathematical competency including calculation with whole numbers, fractions, and decimals - Strong organizational skills with attention to detail and consistent follow-through across multiple simultaneous tasks Preferred Qualifications - Experience in the automotive repair, fleet maintenance, or trucking and transportation industry - Familiarity with Cox Automotive platforms or Cox Fleet operational systems - Experience operating across multiple geographic markets or service regions Drug Testing To be employed in this role, you’ll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Employees are eligible to receive a minimum of 6.67 hours of paid time off every month and seven paid holidays throughout the calendar year. Employees are also eligible for additional paid time off in the form of bereavement leave, time off to vote, jury duty leave, volunteer time off, military leave, and parental leave. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells – or simply uses – cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer – All qualified applicants/employees will receive consideration for employment without regard to that individual’s age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship. No OPT, CPT, STEM/OPT or visa sponsorship now or in future. Application Deadline: 04/06/2026

Overview Baker Tilly is a leading advisory, tax and assurance firm, providing clients with a genuine coast-to-coast and global advantage in major regions of the U.S. and in many of the world’s leading financial centers – New York, London, San Francisco, Los Angeles, Chicago and Boston. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP (Baker Tilly) provide professional services through an alternative practice structure in accordance with the AICPA Code of Professional Conduct and applicable laws, regulations and professional standards. Baker Tilly US, LLP is a licensed independent CPA firm that provides attest services to its clients. Baker Tilly Advisory Group, LP and its subsidiary entities provide tax and business advisory services to their clients. Baker Tilly Advisory Group, LP and its subsidiary entities are not licensed CPA firms. Baker Tilly Advisory Group, LP and Baker Tilly US, LLP, trading as Baker Tilly, are independent members of Baker Tilly International, a worldwide network of independent accounting and business advisory firms in 141 territories, with 43,000 professionals and a combined worldwide revenue of $5.2 billion. Visit bakertilly.com or join the conversation on LinkedIn, Facebook and Instagram. Please discuss the work location status with your Baker Tilly talent acquisition professional to understand the requirements for an opportunity you are exploring. Baker Tilly is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability or protected veteran status, gender identity, sexual orientation, or any other legally protected basis, in accordance with applicable federal, state or local law. Any unsolicited resumes submitted through our website or to Baker Tilly Advisory Group, LP, employee e-mail accounts are considered property of Baker Tilly Advisory Group, LP, and are not subject to payment of agency fees. In order to be an authorized recruitment agency ("search firm") for Baker Tilly Advisory Group, LP, there must be a formal written agreement in place and the agency must be invited, by Baker Tilly's Talent Attraction team, to submit candidates for review via our applicant tracking system. Job Description: The Client Operations Manager leads assigned teams to deliver consistent, high-quality operational support within a designated service line. This role is responsible for team training, performance management, and career development while advancing standardization of centralized back-office functions and driving continuous improvement aligned with service line and firm priorities. In partnership with Client Operations leadership and senior stakeholders, the Client Operations Manager oversees workflows, monitors KPIs, and serves as a subject matter expert to support operational excellence and strategic objectives. This role manages Client Operations Specialists, Senior Specialists, and Supervisors responsible for critical centralized processes. Responsibilities - Manage and oversee the development and performance of the Client Operations administrative team and ensure appropriate staffing level is in place to provide exceptional client service. 30% - Champion firm initiatives and process improvements to enhance consistency and improve efficiencies. 15% - Partner closely with Client Operations and firm leadership to understand business needs and client expectations. 15% - Proactively communicate to ensure that best practices are shared and administer firm policies and procedures. 10% - Participate in the onboarding and training of new administrative personnel answering questions and assigning resources. 10% - Partner with other departments to drive consensus and secure resources for projects and initiatives. 5% - Work with operations and finance teams firmwide to analyze activities, operating costs, and forecast data to evaluate and determine progress toward business trends, goals and objectives. 5% - Develop and execute against plans, budgets and timelines in close collaboration with leadership and other departments. 5% - Other duties and special projects as assigned. 5% Qualifications - Bachelor’s degree or equivalent experience required. - Minimum of 5 years of related experience in a complex organization required; including demonstrated involvement with building and leading high-performing teams and fostering an inclusive culture. - Experience in public accounting or professional services environment preferred. - Strong understanding of business operations, stakeholder engagement, and change management, with the ability to lead initiatives that support organizational goals. - Proven leadership and interpersonal skills; able to build trust, influence stakeholders, and drive cross-functional collaboration. - Strong analytical and problem-solving skills, using data and KPIs to identify trends, manage risks, and improve performance. - Excellent verbal and written communication skills; able to translate complex information into clear, actionable insights. - Demonstrated ability to manage multiple priorities in fast-paced environments, delivering high-quality results on time. - Experience leading or supporting organizational change, including stakeholder communication and adoption efforts. - Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook); ability to leverage tools to analyze data and present insights effectively. - Sound judgment and discretion with sensitive or confidential information. - Ability to travel up to 10% as needed.

​ ​Come be part of a team committed to elevating Veterinary operations and inspiring teams to new heights! This is a unique opportunity for seasoned leaders in veterinary medicine to continue growing, help shape the future of operations, and lead with a passion for servant leadership. Remote-based role supporting twelve hospitals across AZ, NM, HI, and Southern CA, with an average travel expectation of 70% within the market. Actual travel may flex up (~80%) during leadership transitions or down (~30–40%) during more stable periods, depending on the Division’s needs. Candidates must reside in, or be willing to relocate to, AZ or Southern CA, or live within a surrounding state/metro area with convenient access to airports servicing the division. The footprint of this role may expand as the business grows. Compensation for this role starts at $120,000/yr, plus annual bonus potential and a comprehensive benefits package including a flexible PTO plan. We recognize outstanding experience and impact, and higher compensation will be considered for candidates who bring significant experience and are able to make an immediate impact. Experience in Veterinary Medicine leading multi-site or a large multi-specialty + Emergency hospital ($30M+ revenue) for several years is ideal. Ethos Veterinary Health (Ethos) has an exciting opportunity to join the field leadership team of our fast-growing Specialty + ER (Emergency Room) business, which consists of the largest and most complex veterinary hospitals that focus on 24-hour emergency care and specialty medicine. The role we are currently looking to hire is an Operations Support Manager (OSM). The OSM, Specialty + ER will act as an operations expert supporting our existing hospitals and helping new hospitals transition into the group. Ethos has grown rapidly over its history and continues to aggressively execute its growth plans via a combination of acquisition, de novo, and same-store initiatives. Advancing medical sophistication and technology combined with the evolving human-animal bond is driving greater spend per pet and veterinary practices continue to look to partner with companies that have the capital, expertise, and management talent to drive exceptional site-level growth as the industry evolves. The Position The OSM will report directly to the Division Leader and will closely collaborate with Support Center partners to support hospitals. To be successful they will need to build strong partnerships with the local leadership teams; including the Medical Directors, Department Leads, Hospital Leaders, and Joint Venture partners to support clinical excellence and high-quality patient care. Operations Support Manager (OSM) responsibilities for this role generally fall into three categories: Operational support for the existing group of Ethos hospitals: - Work directly with a portfolio of 12 sites to improve operational and ultimately financial performance, based on hospital need. Specific areas of focus include: - Providing expertise and best practices for hospital marketing tactics, e.g., referral coordination, online reputation management - Supporting professional development for hospital teams & department - Improving hospital processes and workflows, including medical / nursing and customer service processes - Providing oversight and accountability for each practice (for payroll, benefits, financial spends) - Training and developing hospital staff in operational best practices - Supporting recruitment and hiring of key hospital leaders & staff as well as providing best practices - Supporting implementation of new technologies and systems within the hospitals (e.g., roll out of new patient management or inventory management systems) - Collaborate with Group Leader to develop holistic plans for hospital improvement over time; help analyze financial health of hospitals, diagnose issues, and implement changes - Ensure hospital leaders are trained in Ethos financial and operational systems, processes, and reports, including new leader onboarding - Support hospitals with acute site needs, help problem-solve, drive change & enable growth - Provides interim on-site leadership in the event of Hospital Director vacancies, supporting staff, maintaining hospital operations, and driving the recruitment and onboarding of a new leader. Special projects in support of the group and the Ethos portfolio: - Drive special projects at the hospital-, group-, or portfolio-level to improve operational and financial performance of Ethos hospitals (specific efforts determined in collaboration with Group Leader and VP Director of Operations). Examples of special projects include: - Driving strategic turnaround or transformation efforts at high-profile hospitals - Developing and implementing programs for Ethos hospitals at the group or portfolio level (e.g., technician training program, hospital leadership development program, procurement and large equipment purchasing guidelines) - Working with business functions that support hospital operations (e.g., recruiting, finance, HR, marketing) to identify opportunities to Ethos portfolio De Novo Activity and Transition support for new hospitals into the group: - - Partner with the Group Leader to identify and prioritize support of current de novo projects - Serve as a liaison between project groups and leadership teams - Host new hospital staff welcome meetings pre-acquisition, and collaborate with various teams (including finance, human resources, accounts payable, and payroll) that support hospital onboarding to meet objectives and timelines - Oversee and implement all aspects of onboarding newly acquired hospitals, including training and development, change and risk management, and initial operational assessments - Help new hospitals navigate Ethos processes and liaise between Support Center & Operations teams to fully integrate new hospitals into the Ethos ecosystem (typically a 3-6-month time period) Competencies - Accountability & ownership: - Capable of managing across a range of unique sites, applying principles of business and operational excellence to the distinctive needs of each hospital - Able to diagnose business challenges and opportunities with available data and form action plans to drive performance - Ability to work autonomously and with ambiguous or minimal information to diagnose and solve complex operational problems - Time management skills to manage priorities across and within several hospitals; ability to ruthlessly prioritize tasks and opportunities - Growth & strategy: - Identifies growth and innovation opportunities based on experience and interaction with local hospital teams - Helps sell the case for change with hospital teams and senior leaders, including assessing the impact of site-level initiatives - Leadership capability: - Demonstrates strong leadership and collaboration by quickly building trust and rapport with hospital teams, veterinarians, and JV Partners, and actively engaging them in collective problem-solving. - Excellent customer service skills to understand, adapt and meet the needs of hospital leaders while executing against defined objectives and goals - Excellent trainer of individuals on systems, process, and how to be successful operators in animal health - Professional development and growth - Leads internal projects to support Ethos beyond divisional responsibilities; seeks opportunities to continue to build professional skills in support of Ethos’ mission Requirements / Personal Attributes - Bachelor’s degree or equivalent experience is required - Min of 4–6 years of experience in the veterinary medicine industry in a hospital leadership role, with multi-site oversight highly preferred. Experience leading a large, multi-specialty and emergency hospital with $30MM+ in financial responsibility will also be considered. Candidates with operations-focused, multi-site leadership experience from other industries may be reviewed. - Learns quickly, rapidly absorbs new information, and determines causal relationships, particularly as related to hospital operations - Strong problem-solving skills, including using data and analytics to identify insights around business problems and develop pragmatic solutions - A self-starter able to execute projects in a fast-paced, quickly evolving environment without supervision - Able to lead relationships with hospital leaders and JV Partners; strong expertise at motivating, coaching and inspiring others - Strong time management and organizational capability; ability to balance multiple priorities at once - Outstanding communication skills with a high degree of empathy and self-awareness - Understands and has passion for the human-animal bond Ethos is at the forefront of innovation and world-class medicine. As the premier network of over 140 specialty and emergency hospitals across North America, Ethos brings together a dedicated community of more than 1,500 specialized doctors providing care for nearly 2 million pets annually. The integrated and collaborative network of veterinary professionals utilizes state-of-the-art technology and a scientific, evidence-based approach to deliver compassionate, unparalleled care and rewarding careers. Committed to revolutionizing veterinary medicine, Ethos sets the standard in veterinary excellence. Discover more at EthosVet.com Ethos Veterinary Health offers a comprehensive benefits program including medical, dental, vision, a 401k with employer match, and paid time off (including sick time) for all eligible employees. The team can provide more information about compensation and benefits for your specific location during the process. For positions based in Colorado, Ethos provides eligible employees with paid sick and safe leave and public health emergency leave in accordance with the requirements of Colorado's Healthy Families and Workplaces Act. Ethos Veterinary Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status, or genetic information. Pursuant to the San Francisco Fair Chance Ordinance, Los Angeles Fair Chance Initiative for Hiring Ordinance, and any other state or local hiring regulations, we will consider for employment any qualified applicant, including those with arrest and conviction records, in a manner consistent with the applicable regulation. #LI-Remote​ ​ ​ ​

What You'll Do At Avalara, we're transforming how businesses manage tax compliance through technology and partner ecosystems. We're looking for a Partner Performance Manager to support the execution and ongoing evolution of our Partner Program. You will focus on driving high-quality partner engagement. It does so across Account Executives (AEs), Strategic Alliance Managers (SAMs), and Partners. The goal is to ensure the program is completed discipline, and measurable impact. This is not a curriculum design role. Avalara has a dedicated Enablement function for structured training. Instead, you will operate directly within the partner motion — working shoulder to shoulder with revenue teams and partners to strengthen expectations, coach to the evolving partner plan, and ensure understanding with program standards. You will work remotely and report to our VP, Strategic Alliances #LI-Remote What Your Responsibilities Will Be - You will coach SAMs and Partner AEs in active deal and co-sell environments to improve partner engagement and execution - You will reinforce correct use of partner tiers, benefits, and engagement models - You will support joint account planning and partner strategy discussions - You will drive accountability to updated partner program standards and performance expectations - You will guide SAMs as program requirements and operating models evolve - You will support partner AEs in understanding when and how to engage Avalara - You will engage partners directly to ensure agreement to Avalara's sales motion and program framework - You will use AI-powered tools and performance insights to identify execution gaps, surface partner engagement trends, and inform targeted coaching interventions - You will share field insights with Partner Program leadership and teams to support continuous improvements What You'll Need to be Successful - 3–5 years of experience in partner sales, channel roles, alliance support, enablement, or related revenue functions - 3+ years of experience working within a SaaS partner or co-sell environment - Comfort participating in deal reviews, partner planning discussions, or revenue team meetings - Experience with how partners participate in the sales process - Experience using CRM, PRM, and reporting tools to track performance and engagement - Working knowledge of AI tools and the ability to use AI-driven insights to identify execution gaps and support coaching conversations Avalara is an AI-first Company AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability. - You’ll bring experience using AI and AI-related technologies, ready to thrive here. - You’ll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers. - You’ll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too. How We'll Take Care of You Total Rewards In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses. Health & Wellness Benefits vary by location but generally include private medical, life, and disability insurance. Inclusive culture and diversity Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship. What You Need To Know About Avalara We’re defining the relationship between tax and tech. We’ve already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we’re not slowing down until we’ve achieved our mission - to be part of every transaction in the world. We’re bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we’ve designed, that empowers our people to win. We’ve been different from day one. Join us, and your career will be too. We’re An Equal Opportunity Employer Supporting diversity and inclusion is a cornerstone of our company — we don’t want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.