Title: Customer Account Executive, Scale Location: San Francisco, CA, United States Job Description: At Braze, we have found our people. We're a genuinely approachable, exceptionally kind, and intensely passionate crew. We seek to ignite that passion by setting high standards, championing teamwork, and creating work-life harmony as we collectively navigate rapid growth on a global scale while striving for greater equity and opportunity - inside and outside our organization. To flourish here, you must be prepared to set a high bar for yourself and those around you. There is always a way to contribute: Acting with autonomy, having accountability and being open to new perspectives are essential to our continued success. Our deep curiosity to learn and our eagerness to share diverse passions with others gives us balance and injects a one-of-a-kind vibrancy into our culture. If you are driven to solve exhilarating challenges and have a bias toward action in the face of change, you will be empowered to make a real impact here, with a sharp and passionate team at your back. If Braze sounds like a place where you can thrive, we can't wait to meet you. WHAT YOU'LL DO As a Braze Customer Account Executive, you will be responsible for managing and growing existing relationships within our customer base. You will own specific customer relationships and serve as the account lead. You will work closely with cross-functional teams, including Customer Success, Solutions Consulting, Services, and Product, to drive account growth, retention, and overall customer satisfaction. This role requires a strong understanding of the digital marketing ecosystem, customer engagement solutions, complex organizations, and the ability to build long-term relationships in a fast-paced environment. - Own a defined set of customer relationships, including managing all expansion and renewal activities - Develop commercial relationships to increase Braze utilization and value - Partner closely with cross-functional partners to secure contract renewals - Nurture and close account expansion deals, including upsell, cross-sell, and net new lines of business - Effectively communicate customer feedback to the Braze product team - Achieve quarterly upsell and renewal targets - Cross-department collaboration, including but not limited to Customer Success, Sales, RevOps, Product, Legal, and Marketing - Coordinate resources to drive feature adoption - Develop, maintain, and grow Braze and Braze Ecosystem product knowledge. - Establish deep knowledge of accounts across all areas (onboarding, success, commercials, procurement, legal, org structure, etc.) - Proactively analyze customer product usage, develop whitespace analysis, and identify growth opportunities - Quarterly whitespace mapping to increase revenue predictability - Work with Customer Success and OTS to seamlessly transition clients from pre-sales, through onboarding, and into ongoing Service usage WHO YOU ARE - 3+ years of experience in Account Management, SaaS sales, or similar quota-carrying roles, 3+ years of experience closing and/or managing strategic customers - Ability to research accounts, develop a point of view (POV) on the value your technology can drive for the account, and prioritize accounts across a territory to maximize bookings - Proven success in navigating large organizations and the ability to quickly identify the decision makers and the decision-making process for large SaaS investments - Drive, determination, and accountability - Background in SaaS sales for Mobile and/or Marketing Technology - Outstanding verbal, written, and stand-up presentation skills, with experience in presenting value propositions to executive teams - Intermediate to advanced knowledge of MS Office Suite (Word, Excel, PowerPoint) and Keynote - Prior experience with Salesforce.com CRM, or other CRM used to manage sales pipeline - Excellent organizational skills and time management abilities - The ability to handle multiple competing priorities - Proven ability to quickly get up to speed on new cloud apps and tools - A proven networker in your daily life - Up-to-date on digital trends, especially in the mobile, web, and email space - Prior experience in a startup technology company is a plus - Ability to travel to customer/prospect sites, marketing events, and to company and regional gatherings For candidates based in the United States, the pay range for this position at the start of employment is expected to be between $89,850 and $102,500/year, with an expected On Target Earnings (OTE) between $179,700 and $205,000/year (including bonus or commission). Your exact offer may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, and experience. In addition to cash compensation, Braze offers full and part-time employees a comprehensive Total Rewards package that includes equity grants of restricted stock (RSUs) so that all Braze employees own a piece of our company. #LI-Hybrid WHAT WE OFFER Braze benefits vary by location, and we encourage you to review our specific benefits offerings for each country here. More details on benefits plans will be provided if you receive an offer of employment. From offering comprehensive benefits to fostering hybrid ways of working, we've got you covered so you can prioritize work-life harmony. Braze offers benefits such as: - Competitive compensation that may include equity - Retirement and Employee Stock Purchase Plans - Flexible paid time off - Comprehensive benefit plans covering medical, dental, vision, life, and disability - Family services that include fertility benefits and equal paid parental leave - Professional development supported by formal career pathing, learning platforms, and a yearly learning stipend - A curated in-office employee experience, designed to foster community, team connections, and innovation - Opportunities to give back to your community, including an annual company-wide Volunteer Week and donation matching - Employee Resource Groups that provide supportive communities within Braze - Collaborative, transparent, and fun culture recognized as a Great Place to Work ABOUT BRAZE Braze is the leading customer engagement platform that empowers brands to Be Absolutely Engaging. Braze helps brands deliver great customer experiences that drive value both for consumers and for their businesses. Built on a foundation of composable intelligence, BrazeAI allows marketers to combine and activate AI agents, models, and features at every touchpoint throughout the Braze Customer Engagement Platform for smarter, faster, and more meaningful customer engagement. From cross-channel messaging and journey orchestration to Al-powered decisioning and optimization, Braze enables companies to turn action into interaction through autonomous, 1:1 personalized experiences. The company has repeatedly been recognized as a Leader in marketing technology by industry analysts, and was voted a G2 "Best of Marketing and Digital Advertising Software Product" in 2025. Braze was also named a 2025 Best Companies To Work For by U.S. News & World Report, a 2025 America's Greatest Companies by Newsweek, and a 2025 Fortune Best Workplace in Technology by Great Place To Work, among other accolades. Braze is also proudly certified as a Great Place to Work in the U.S., the UK, Australia, and Singapore. The company is headquartered in New York with offices in Austin, Berlin, Bucharest, Chicago, Dubai, Jakarta, London, Paris, San Francisco, São Paulo, Singapore, Seoul, Sydney and Tokyo. BRAZE IS AN EQUAL OPPORTUNITY EMPLOYER At Braze, we strive to create equitable growth and opportunities inside and outside the organization. Building meaningful connections is at the heart of everything we do, and that includes our recruiting practices. We're committed to offering all candidates a fair, accessible, and inclusive experience - regardless of age, color, disability, gender identity, marital status, maternity, national origin, pregnancy, race, religion, sex, sexual orientation, or status as a protected veteran. When applying and interviewing with Braze, we want you to feel comfortable showcasing what makes you you. We know that sometimes different circumstances can lead talented people to hesitate to apply for a role unless they meet 100% of the criteria. If this sounds familiar, we encourage you to apply, as we'd love to meet you.

• Create and execute plans to generate new business opportunities with existing customers in the region • Build and maintain a strong pipeline through proactive relationship building and networking • Establish and nurture strategic partnerships, including with OEMs and channel partners • Lead complex deal cycles from opportunity identification through negotiation and close • Identify upsell, cross-sell, and expansion opportunities to drive revenue growth • Deliver compelling presentations to senior stakeholders, including CXO-level leaders • Serve as a trusted advisor to key accounts, ensuring high levels of customer satisfaction and success • Collaborate closely with Key Account, Farm, and Customer Success teams to maximise commercial outcomes • Ensure accurate documentation and timely updates across sales systems (e.g. Salesforce)

Title: Customer Service Professional I Location: Brandon, Florida, US, 33511 Workplace: FT Hourly Department: Contact Center Job Description: Company: Tampa Electric Company State and City: Florida - Brandon Shift: 8 Hr. X 5 Day TECO Energy | Tampa, FL | $21.42/hr. + Training Pay Increase + Bilingual Differential Power up your career at TECO Energy. Join a team where you’ll make a meaningful difference every day, enjoy powerful benefits, and build a stable long‑term career with room to grow. We’re hiring Customer Service Professionals (CSPs) to support our customers through phone, email, and digital channels. Starting pay: $21.42/hour Pay increase: After completing the 8‑week paid training program Bilingual (English/Spanish) differential: Additional $1.00/hour after training Why You’ll Love Working at TECO - Competitive pay with guaranteed increases after training - Clear career pathways and internal mobility - Hybrid work potential after completing training - A culture focused on growth, teamwork, and doing what’s right for customers What You’ll Do As a Customer Service Professional, you will: - Make a positive impact by helping customers with service inquiries, billing questions, and outage support - Delivering excellent customer care across phone, email, and social media - Use problem‑solving and empathy to guide customers through solutions - Work both independently and collaboratively in a fast‑paced contact center - Build new skills through our 8‑week paid training program designed to set you up for success What You Need to Succeed - High school diploma or equivalent - Two years of experience in a customer-facing environment (work experience or leadership roles in school, organizations, sports, or community groups count) - Strong communication skills — phone, email, and written - Basic computer proficiency (Microsoft Office, navigating multiple systems, typing) - A genuine passion for helping people and solving problems What Helps You Stand Out We’re especially excited to meet candidates who are: - Self-starters who take initiative - People-focused and energized by meaningful conversations - Adaptable, especially in fast-changing environments - Eager to learn and ready to grow with the company Benefits that Power Your Life TECO offers one of the strongest benefits packages in the industry, including: Health & Wellness - Medical, dental, and vision plans - Company-funded Health Savings Account - Wellness programs and an on-site gym Financial Benefits - 401(k) with company match - Pension plan - Employee stock purchase plan Life & Family Support - PTO, paid holidays, floating holiday - Life insurance - Short‑ and long‑term disability - Parental leave & adoption assistance - Tuition reimbursement - Employee Assistance Program (EAP) Work Environment - Mandatory in-person training (8 weeks) - Hybrid schedule may be available after training, based on performance and business needs Bilingual Candidates Earn an additional $1.00/hour after training when serving Spanish‑speaking customers. Se requiere fluidez verbal y escrita en inglés y español. Habrá una evaluación en español. Learn & Earn – Training Details - Schedule: Monday–Friday, 8:00 AM – 5:00 PM - Location: Brandon Office - Full attendance is required - Training includes coaching, hands‑on practice, and assessments to confirm progress - After successful completion, you will move into your assigned schedule Call Center business hours: 7:30 AM – 6:30 PM Schedules are based on business needs and seniority. What to Expect Next (Selection Process) - Apply online - Receive an invitation to complete the TECO Customer Service Web Assessment - All applications and assessments must be submitted by Monday, April 6 to be considered. - If selected, you’ll be invited to interview at our corporate office in Tampa. - Candidates who move forward will receive an offer and begin the background check process. - Tentative Start Date: Monday, June 1, 2026 Apply Today If you’re ready to build a career that’s rewarding, stable, and full of opportunity — we’d love to meet you. Apply now and launch your future with TECO Energy. TECO offers a competitive Benefits package!! Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more! STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations. In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities. Pay Transparency Non-Discrimination Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) ADA policy It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s. Application accommodations Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed. Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

• Proactively manage accounts by conducting regular service calls with clients • Work marketing leads and conduct warm / cold calls • Support cross-functional communication and collaborate with our Research and Product Teams • Grow revenue by actively identifying referrals and pursue sales opportunities • Identify client needs that align with our offerings • Solicit feedback and testimonials from current accounts • Record client details and account notes in CRM system