Title: Customer Service Professional I Location: Brandon, Florida, US, 33511 Workplace: FT Hourly Department: Contact Center Job Description: Company: Tampa Electric Company State and City: Florida - Brandon Shift: 8 Hr. X 5 Day TECO Energy | Tampa, FL | $21.42/hr. + Training Pay Increase + Bilingual Differential Power up your career at TECO Energy. Join a team where you’ll make a meaningful difference every day, enjoy powerful benefits, and build a stable long‑term career with room to grow. We’re hiring Customer Service Professionals (CSPs) to support our customers through phone, email, and digital channels. Starting pay: $21.42/hour Pay increase: After completing the 8‑week paid training program Bilingual (English/Spanish) differential: Additional $1.00/hour after training Why You’ll Love Working at TECO - Competitive pay with guaranteed increases after training - Clear career pathways and internal mobility - Hybrid work potential after completing training - A culture focused on growth, teamwork, and doing what’s right for customers What You’ll Do As a Customer Service Professional, you will: - Make a positive impact by helping customers with service inquiries, billing questions, and outage support - Delivering excellent customer care across phone, email, and social media - Use problem‑solving and empathy to guide customers through solutions - Work both independently and collaboratively in a fast‑paced contact center - Build new skills through our 8‑week paid training program designed to set you up for success What You Need to Succeed - High school diploma or equivalent - Two years of experience in a customer-facing environment (work experience or leadership roles in school, organizations, sports, or community groups count) - Strong communication skills — phone, email, and written - Basic computer proficiency (Microsoft Office, navigating multiple systems, typing) - A genuine passion for helping people and solving problems What Helps You Stand Out We’re especially excited to meet candidates who are: - Self-starters who take initiative - People-focused and energized by meaningful conversations - Adaptable, especially in fast-changing environments - Eager to learn and ready to grow with the company Benefits that Power Your Life TECO offers one of the strongest benefits packages in the industry, including: Health & Wellness - Medical, dental, and vision plans - Company-funded Health Savings Account - Wellness programs and an on-site gym Financial Benefits - 401(k) with company match - Pension plan - Employee stock purchase plan Life & Family Support - PTO, paid holidays, floating holiday - Life insurance - Short‑ and long‑term disability - Parental leave & adoption assistance - Tuition reimbursement - Employee Assistance Program (EAP) Work Environment - Mandatory in-person training (8 weeks) - Hybrid schedule may be available after training, based on performance and business needs Bilingual Candidates Earn an additional $1.00/hour after training when serving Spanish‑speaking customers. Se requiere fluidez verbal y escrita en inglés y español. Habrá una evaluación en español. Learn & Earn – Training Details - Schedule: Monday–Friday, 8:00 AM – 5:00 PM - Location: Brandon Office - Full attendance is required - Training includes coaching, hands‑on practice, and assessments to confirm progress - After successful completion, you will move into your assigned schedule Call Center business hours: 7:30 AM – 6:30 PM Schedules are based on business needs and seniority. What to Expect Next (Selection Process) - Apply online - Receive an invitation to complete the TECO Customer Service Web Assessment - All applications and assessments must be submitted by Monday, April 6 to be considered. - If selected, you’ll be invited to interview at our corporate office in Tampa. - Candidates who move forward will receive an offer and begin the background check process. - Tentative Start Date: Monday, June 1, 2026 Apply Today If you’re ready to build a career that’s rewarding, stable, and full of opportunity — we’d love to meet you. Apply now and launch your future with TECO Energy. TECO offers a competitive Benefits package!! Competitive Salary *401k Savings plan w/ company matching * Pension plan * Paid time off* Paid Holiday time * Medical, Prescription Drug, & Dental Coverage *Tuition Assistance Program * Employee Assistance Program * Wellness Programs * On-site Fitness Centers * Bonus Plan and more! STORM DUTY REQUIREMENTS....Please make sure to read below!!! Responding to storms will be considered a condition of employment. TECO Energy and its companies serve a role in providing critical services to our community during an emergency. Team members are required to participate in the response/recovery activities related to emergencies/disasters to maintain service to our TECO Energy customers. Team members are required to work in their normal job duties or other assigned activities. Proper compensation will be made in accordance with the company's rules and procedures. TECO Energy is proud to be an Equal Opportunity Employer. TECO Energy is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, disability status, veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by law, except where physical or mental abilities are a bona fide occupational requirement and the individual is unable to perform the essential functions of the position with reasonable accommodations. In order to provide equal employment and advancement opportunities for all individuals, employment decisions at TECO Energy will be based on skills, knowledge, qualifications and abilities. Pay Transparency Non-Discrimination Statement The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c) ADA policy It is the policy of TECO Energy to provide reasonable accommodation for all qualified disabled individuals who are employees and applicants for employment, unless it would cause undue hardship. The corporation will adhere to applicable federal and state laws, regulations and guidelines, including, but not limited to the Americans with Disabilities Act (ADA) of 1990 and section 503 and 504 of the Rehabilitation Act of 1970s. Application accommodations Applicants may request reasonable accommodation in the application process five business days prior to the time accommodation is needed. Pre-employment physical exams may be required for positions with bona fide job-related physical requirements regardless of disability.

• Proactively manage accounts by conducting regular service calls with clients • Work marketing leads and conduct warm / cold calls • Support cross-functional communication and collaborate with our Research and Product Teams • Grow revenue by actively identifying referrals and pursue sales opportunities • Identify client needs that align with our offerings • Solicit feedback and testimonials from current accounts • Record client details and account notes in CRM system

• Prospect Diligently: Generate 8+ first sales appointments monthly, making 80+ personalized calls/emails daily within strategic cadences. • Prepare Thoroughly: Dedicate an hour of research before each meeting, tailoring discussions to the client’s specific challenges. • Execute with Value: Leverage our “Value Selling” framework to uncover root business needs and showcase how our Membership Platform delivers measurable results.

• Create and execute sales and service activity plans • Manage member life-cycle tasks, including scheduling and leading calls • Own all account management conversations with secondary account stakeholders • Ensure members leverage their membership by delivering high quality service • Manage and respond to inbound requests from members • Assist in preparation of member interactions by collecting and consolidating background information • Complete scheduled and ad hoc data queries of our CRM • Ensure the CRM contains accurate account details and contact information • Actively seek to increase product knowledge