Cybercrime is rising, reaching record highs in 2024. According to the FBI's IC3 report total losses exceeded $16 billion. With investment fraud and BEC scams at the forefront, the message is clear: the real estate sector remains a lucrative target for cybercriminals. At CertifID, we take this threat seriously and provide a secure platform that verifies the identities of parties involved in transactions, authenticates wire transfer instructions, and detects potential fraud attempts. Our technology is designed to mitigate risks and ensure that every transaction is conducted with confidence and peace of mind. We know we couldn’t take on this challenge without our incredible team. We have been recognized as one of the Best Startups to Work for in Austin, made the Inc. 5000 list, and won Best Culture by Purpose Jobs two years in a row. We are guided by our core values and our vision of a world without wire fraud. We offer a dynamic work environment where you can contribute to meaningful impact and be part of a team dedicated to enhancing security and fighting fraud. CertifID is on a mission to end wire fraud. As we scale our GTM organization, we're looking for an Enablement Specialist to join our Revenue Enablement team. This role is a key hire that will own the day-to-day engine that keeps our GTM teams informed, equipped, and ready. You'll support our Sales (AEs, BDRs), Customer Success (CSMs, AMs), and Partner (PAMs) teams by keeping enablement content fresh, organized, and accessible — and by helping bring training programs to life. This is a role for someone who loves systems, takes pride in clean and current content, and knows how to coordinate across teams without dropping the ball. AI fluency isn't a nice-to-have here — it's core to how you'll work. We expect this person to actively use AI tools to move faster, produce better content, and continuously find smarter ways to do the job. What You'll Do - Content Management & Organization - Own the enablement content library — keep all assets (e.g. talk tracks, KB articles, battlecards, and training materials) accurate, up-to-date, and easy to find - Conduct regular content audits and work with subject matter experts to refresh outdated materials - Maintain version control and tagging so reps can self-serve the right content at the right time - Support the creation of new enablement assets, including onboarding guides, one-pagers, and process documentation - Training & Facilitation - Coordinate and support the delivery of training sessions, onboarding programs, and GTM readiness activities - Help facilitate live and virtual training sessions for Sales, CS, and Partner teams - Assist with logistics and content prep for larger enablement events (feature launches, quarterly product launches) - Track training completion and engagement, flagging gaps to the VP of Enablement - Cross-Functional Coordination - Partner with Sales, CS, Partners, Marketing, and Product to gather inputs and ensure content reflects current messaging, product updates, and GTM priorities - Serve as a reliable connector between teams — capturing what reps need and translating it into enablement action - Support product launch readiness by coordinating content updates and training materials across teams - AI-Powered Execution - Actively use AI tools (e.g., Claude, ChatGPT, or similar) as a daily part of your workflow to draft content, summarize inputs, build training materials, and improve efficiency - Continuously look for opportunities to apply AI to streamline enablement processes and scale output Who You Are - Organized by nature — you notice when things are out of date, inconsistent, or hard to find, and you fix it - A strong communicator — clear in writing, comfortable facilitating, and good at working across different teams and personalities - Proactive and self-directed — you don't wait to be told something needs attention; you flag it and move - AI-forward — you're genuinely enthusiastic about using AI tools to do your job better and faster - Curious about GTM — you want to understand how sales and CS teams work so you can build things that actually help them - Calm under competing priorities — you can manage multiple asks at once without losing track of what matters most What We're Looking For - Bachelor's degree or equivalent experience - 0–2 years of experience in enablement, sales support, learning & development, content management, or a related GTM-adjacent role - Strong writing skills — you can take complex information and make it clear and usable - Comfort with content management tools, Google Drive/Workspace, and learning platforms - Demonstrated ability to work independently, stay organized, and follow through - Familiarity with or genuine interest in SaaS sales environments - Experience using AI tools in a professional or project context is a strong plus Not sure if you check all the boxes? Apply anyway! We know that great talent comes in many forms, and we value potential just as much as experience. If you're excited about this role and believe you can grow into it, we’d love to hear from you. We’re looking for people who are eager to learn, adapt, and solve challenges—so if that sounds like you, don’t let a checklist hold you back! Change doesn't happen overnight, and the same goes for us here at CertifID. We evolve collectively and individually as we grow by leaning into the core values that define us. As we grow, we embody GRIT—collectively and individually—to raise the bar and influence outcomes in everything we do. Guard the Customer - Raise the Bar - Influence Outcomes - Teamwork Wins We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.

We are seeking a Customer Success Operations Specialist to bridge the gap between customer-facing strategy and operational execution. This is a high-impact, cross-functional role connecting Customer Success, Support, and Implementation with Revenue Operations and broader go-to-market teams. This person will spend their first six months embedded within the Customer Success team, learning the customer journey, lifecycle touchpoints, and day-to-day workflows. After this period, they will transition into the Revenue Operations (RevOps) team, where they will serve as the operational partner to post-sale teams by designing scalable systems, improving processes, and delivering clear insights that help drive retention and expansion. Their focus will be enabling revenue growth and strong customer outcomes through well-designed systems, reliable data, thoughtful automation, and clear performance visibility. As the Customer Success Operations Specialist, you will: - Map and optimize the post-sales lifecycle, including professional services handoffs, implementation milestones, and renewal workflows. - Maintain and enhance our CS tech stack (e.g., Salesforce, Planhat, Zendesk), ensuring tools are configured to support day-to-day workflows. - Build and audit dashboards that track key performance indicators (KPIs) such as Net Dollar Retention (NDR), Time-to-Value (TTV), CSAT/NPS, Customer Health Score, and Customer Product Adoption. - Perform regular audits of customer data within the CRM to ensure accurate health scoring, renewal dates, and contract values. - Provide data and analysis for CS Leadership and Rev Ops, turning insights into actions and process improvements - Develop automated playbooks to alert the team of upcoming renewals or expansion opportunities, ensuring no revenue falls through the cracks. - Streamline ticket routing and project management tracking to improve efficiency for our Support and Professional Services teams. - Create and maintain internal "how-to" guides for CS processes to ensure team-wide consistency and seamless onboarding for new hires. - Evaluate, recommend, and implement new technologies to support CS strategy and growth.

REVENUE CYCLE MANAGER We are growing and looking to add to our multi-practice team in beautiful Jacksonville! The right candidate for this opportunity will have extensive experience with all facets of Revenue Cycle, dental insurances and dental practice management software. Must have experience working within the portals and websites of all insurances. Must have experience working all levels of accounts receivables, both patient and insurance, aged and new. Local candidates strongly preferred. - Organize and Strategize to Increase Collections - Improve Insurance Processing - Work with Leadership to Develop, Plan, Organize, and Implement Revenue Cycle Policies and Workflow to Achieve Operational Excellence - Maintain confidentiality in Compliance with HIPAA regulations. - Follow up on Denied / Rejected Insurance Claims - Train Front Office Teams on Required Images, Narratives and Supporting Documentation to Process Claims. - Post Insurance Checks - Audit Patient Accounts - Reduce adjustments and Bad Debt - Process Patient Refunds - Oversee Resolution of Contract Payment Issues and Assisting in Collection Efforts. - Liaison with and Support to the Dental Offices on Insurance Posting, Insurance Verifications, EOB Training, etc. - Assist in External Financial Statement Audits, Insurance Audits/Inquiries, and Internal Compliance Requests. - Other Duties as Requested or Assigned Required Qualifications: - 4+ years of dental billing a must - Minimum of 2 years of AR or revenue cycle experience - HS Diploma minimum; prefer advanced education in a related field. - Knowledge of Dental Insurance and Terminology and Dental Software. - Motivated to Collect & Resolve Claims - Excellent Written and Verbal Communication - Excellent Working Knowledge of MS Office, Excel and Proficient Computer Skills in General - Extremely Detailed and Organized - Must be a Self-starter and a Self-motivator. - Ability to Work Independently and Follow Through on Tasks - Strong Team Player, Analytical, Critical Thinking and Problem-solving Skills - Ability to communicate within all levels of the organization. Benefits Include: - Competitive compensation based on experience. - Health insurance - 401k - Paid Holidays and a PTO Program Could be open to remote for the right candidate with occasional travel to Jacksonville, NC and Sarasota, FL.

• Provide daily supervision, direction, mentoring, coaching, and performance management to teammates • Ensure high quality customer service according to department and company policy • Monitor team productivity and progress of specific area job functions • Determine staffing plans that promote the most effective use of all teammates • Establish, communicate, and ensure departmental goals and objectives are achieved • Address teammate relations issues appropriately and escalate to manager as necessary • Assist manager with teammate employment activity such as hiring, promoting, job performance, evaluations, PTO, and disciplinary action as required • Write and conduct teammate annual Performance Development Reviews (PDRs) as required • Maintain teammate records in compliance with DaVita policy's and any applicable laws • Understand and communicate DaVita company policies and procedures • Work with People Services and manager to recruit teammates with appropriate skills and experience • Know, understand, and follow DaVita teammate guidelines as well as local safety and security policies and procedures • Lead or actively participate in special projects • Serve as a liaison between the data analytics team and other departments to ensure business needs are met in an efficient and effective manner • Support the analytics team manager via business acumen and technical knowledge • Meet tight deadlines in a time sensitive and resource constrained project environment • Provide frequent updates to manager regarding the status of activities and initiatives • Assist with CQI (Continuous Quality Improvement) projects or other efforts designed to improve effectiveness/efficiency of the business • Identify system and process improvements opportunities and make recommendations • Perform root cause analysis on large amounts of datasets and create detailed reports for strategic business issues and opportunities • Identify system and process improvements and recommend process improvement plans • Provide accurate and timely reporting of performance metrics to the senior leadership team as required or scheduled • Maintain reporting continuity, integrity, and communication among analytical departments • Champion the DaVita Mission and Values both internally and externally • Attend team meetings, phone conferences, and training as scheduled or needed • Perform other duties as assigned or required.