• The technical analyst gathers and organizes technical intelligence on the strategic technology fields for Indorama Ventures Investments & Holding (IVIH); depolymerization (glycolysis/ hydrolysis/ methanolysis) bioethylene, bioMEG, bioPX. • Maintain a technology & IP map for each strategic technology field based on (IP) searches, open-source data and information, market reports. • Supports IVIH team during technical exchanges with technology developers. • Coordinate the interface with third parties/technology developers in order to collect data and information to complete technical analysis • Provide benchmarks of various technologies in each field, e.g. using process modeling, LCA’s and eventually case by case selecting and coordinating experimental work provided by third parties, and, based on the above, provide input for economic models • Create and maintain the IT database where all information and exchanges relevant to IVIH strategic technology fields are stored • Provide news updates on major shifts in the field or newcomers • Conduct intakes for early-stage start-ups

Role Description We are seeking a Solutions Support Engineer (L5) with expertise in Java and platform tooling. In this role, you will collaborate directly with engineers to understand how platform behaviors surface in development and delivery workflows. You will investigate issues end to end, form and validate technical hypotheses, and provide clear, actionable guidance that helps engineers move forward efficiently. Because you engage with a wide range of teams and problem domains, you will gain a unique perspective on how our platform operates at scale. This enables you to identify recurring patterns and collaborate with partner teams (such as Java Platform, GenAI Platform, CI/CD & Resilience, and others) to drive improvements that strengthen the developer experience and platform reliability. Responsibilities - Lead end-to-end technical investigations across Java Platform tooling, CI/CD surfaces, and distributed systems - Build a deep understanding of how Netflix engineers use platform capabilities and where challenges arise - Identify cross-cutting patterns from real workflows and translate them into platform improvements - Collaborate closely with partner teams to influence roadmap prioritization and enhance developer workflows - Improve paved-road tooling, documentation, and automation to reduce cognitive load for engineers - Create and maintain runbooks, best practices, and guidance for engineering teams across Netflix Qualifications - Experience in Java, including advanced debugging, performance tuning, and understanding of JVM internals - Proficiency with Spring Boot and its ecosystem (Spring MVC, Spring Data, Spring Security, microservice patterns) - Experience with distributed systems, including service-to-service communication, timeouts, retries, and resilience patterns - Proficiency with gRPC and REST, including designing, implementing, and troubleshooting APIs - Familiarity with relational and non-relational data stores and their integration in Java-based services - Understanding of Gradle, dependency management, build performance, and plugin behavior - CI/CD expertise, including pipeline design, automated testing integration, and release engineering best practices - Experience with testing frameworks such as JUnit, Mockito, and integration testing strategies - Knowledge of the software development lifecycle, from design and implementation through deployment, operation, and long-term maintenance Requirements - Advanced debugging skills across distributed systems, JVM environments, and CI/CD workflows - Ability to build effective mental models and diagnose unfamiliar issues - Analytical thinking with a focus on identifying root causes and sustainable solutions - Ability to work independently and drive investigations from discovery through long-term solutions - Capacity to turn engineering signals into platform improvements and actionable recommendations - Effective communication of technical concepts to varied audiences - Experience working with globally distributed teams across time zones - Skill in aligning multiple stakeholders around shared engineering goals - Understanding of developer workflows, needs, and challenges - Commitment to improving developer experience and usability across platform surfaces Nice to Have - Experience building internal automation tooling - Background in designing or maintaining engineering productivity infrastructure - Experience contributing to knowledge bases, documentation, or developer education - Familiarity with GraphQL Working Model This role is remote, with the option to work from our Warsaw office for in-person collaboration or onboarding as needed. You will work closely with teams across EMEA and the US/Canada, with core hours for this role set at 12:00–20:00 CET. Inclusion We are an equal-opportunity employer and celebrate diversity, recognizing that diversity builds stronger teams. We approach diversity and inclusion seriously and thoughtfully. We do not discriminate on the basis of race, religion, color, ancestry, national origin, caste, sex, sexual orientation, gender, gender identity or expression, age, disability, medical condition, pregnancy, genetic makeup, marital status, or military service.

Requisition ID: 70415 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. This role in summary Whirlpool is currently seeking qualified candidates for Tech-Line Virtual Appliance Technician (Remote), Master Technician. This will be a remote role. This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience. Your responsibilities will include - Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership - Typing 35 wpm - Provide detailed information on new or emerging issues to Quality and Engineering teams - Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances - Identify and communicate business and content gaps for continuous improvement efforts - Work for extended periods of time at a desk - Converse using a headset. A headset will be provided to you. - Learn through direct instruction and self-study - Handle company confidential information - Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST) - You can work this job remotely from anywhere in the US - Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space - Provide office equipment other than the PC (desk, chair, lighting) - Provide a quiet environment during work hours with no distractions - Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required Minimum requirements - High School Diploma or GED - 3+ years of appliance repair experience - 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs Preferred skills and experiences - Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering - Excellent communication (oral and written) and organizational skills - A basic understanding of how to leverage numerous and different technologies - Customer Service Experience and/or Call Center Operations - Knowledge of continuous improvement and/or lean principles RSRWH What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Additional information Whirlpool’s Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including: - Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. - Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year. - Sabbatical - Four weeks paid leave after every five years of service. Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

• Design and implement the company’s customer support infrastructure • Manage and supervise customer support representatives • Serve as the escalation point for complex technical support issues • Identify recurring technical problems from support cases • Help improve the effectiveness of our kashrus filtering systems • Utilize AI tools to improve customer support workflows