Requisition ID: 70415 About Whirlpool Corporation Whirlpool Corporation (NYSE: WHR) is a leading home appliance company, in constant pursuit of improving life at home. As the only major U.S.-based manufacturer of kitchen and laundry appliances, the company is driving meaningful innovation to meet the evolving needs of consumers through its iconic brand portfolio, including Whirlpool, KitchenAid, JennAir, Maytag, Amana, Brastemp, Consul, and InSinkErator. In 2024, the company reported approximately $17 billion in annual sales - close to 90% of which were in the Americas - 44,000 employees, and 40 manufacturing and technology research centers. Additional information about the company can be found at WhirlpoolCorp.com. This role in summary Whirlpool is currently seeking qualified candidates for Tech-Line Virtual Appliance Technician (Remote), Master Technician. This will be a remote role. This role is responsible for providing a differentiated service experience where technical support is provided in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances. Work is completed through multi-channel interactions including voice, chat, email, and video calls while achieving all quality and interaction objectives. The Senior Specialist, Technician is also responsible for cross-functional communication and collaboration to create the desired customer experience. Your responsibilities will include - Support Consumer Service Analytics as analyst enabling deployment of the Consumer Care Strategy with significant direction from Sr Analyst and Consumer Services Leadership - Typing 35 wpm - Provide detailed information on new or emerging issues to Quality and Engineering teams - Provide technical support using multi-channel interactions in the installation, diagnosis, and repair of Whirlpool’s family of brands of major appliances - Identify and communicate business and content gaps for continuous improvement efforts - Work for extended periods of time at a desk - Converse using a headset. A headset will be provided to you. - Learn through direct instruction and self-study - Handle company confidential information - Work a non-traditional work schedule within the hours of operation (8 a.m. - 8 p.m. EST) - You can work this job remotely from anywhere in the US - Provide an in‐home office environment that is ergonomic, comfortable, and in its own space separate from the living space - Provide office equipment other than the PC (desk, chair, lighting) - Provide a quiet environment during work hours with no distractions - Cable or DSL internet service must be available in your area with a 12 mpbs download and 2 mbps upload. Satellite service is not acceptable. WI-FI is not acceptable. A wired ethernet cable connection is required Minimum requirements - High School Diploma or GED - 3+ years of appliance repair experience - 2+ years of experience in electrical and mechanical operation to major appliance diagnostics and repairs Preferred skills and experiences - Trade School or Associate Degree in Mechanical, Electrical, or Automotive Engineering - Excellent communication (oral and written) and organizational skills - A basic understanding of how to leverage numerous and different technologies - Customer Service Experience and/or Call Center Operations - Knowledge of continuous improvement and/or lean principles RSRWH What we offer Generous benefits package, Whirlpool employee discount, fitness & educational reimbursement programs, kitchenettes, and more! Saint Joseph/Benton Harbor locations: Beautiful, recently renovated office space, free coffee, biking/walking trails, and access to The Eddy - Early Childhood Center (depending upon availability - additional costs required). Additional information Whirlpool’s Ways of Working Our goal is to provide an environment that helps you bring your best to Whirlpool every day. We offer flexibility and industry-leading time-off benefits that will help you balance what’s important at work and at home, including: - Always On Flexibility - You will have the autonomy to manage personal, family, and outside-of-work commitments as needed. - Two-Week Work from Anywhere - Minimum of one-week increments for a total of two weeks per year. - Sabbatical - Four weeks paid leave after every five years of service. Connect with us and learn more about Whirlpool Corporation See what it's like to work at Whirlpool by visiting Whirlpool Careers. Additional information about the company can be found on Facebook, Twitter, LinkedIn, Instagram and YouTube. Whirlpool Corporation is committed to equal employment opportunity and prohibits any discrimination on the basis of race or ethnicity, religion, sex, pregnancy, gender expression or identity, sexual orientation, age, physical or mental disability, veteran status, or any other category protected by applicable law.

• Design and implement the company’s customer support infrastructure • Manage and supervise customer support representatives • Serve as the escalation point for complex technical support issues • Identify recurring technical problems from support cases • Help improve the effectiveness of our kashrus filtering systems • Utilize AI tools to improve customer support workflows

• Leading investigations on Akamai's Guardicore Micro segmentation and Zero Trust product for customers • Learning and gaining in-depth experience in Micro-segmentation and zero-trust network security • Building and maintaining relationships with large enterprise customers as their primary point of contact for technical inquiries and issues • Owning the problem resolution and collaborating with internal teams • Analyzing technical issues and proposing solutions to prevent issues • Working closely with Engineering teams on customer issues

Technical Support Product Specialist (Voice) Department: Client Services Employment Type: Full Time Location: United States Reporting To: Matthew Bell Compensation: $21.00 - $23.00 / hour Description About Intermedia Are you looking for a company where YOUR VOICE is heard? Where you can MAKE A DIFFERENCE? Do you THRIVE in a FAST-PACED work environment? Do you wake every morning EXCITED to work with GREAT PEOPLE and create SUCCESS TOGETHER? Then Intermedia is the place for you. Intermedia has established itself as a leading provider of cloud communications and collaboration tech that allows companies to connect better. We have a strong track record of growth, profitability, and creating an environment where everyone matters. Everyone. While we are fast-paced and admittedly a bit intense, we promise that you won’t be bored. You will find Intermedia is a place where you can indulge your passion for creating and supporting great cloud technology. What’s more, we always look to promote from within and have many employees who have been with us 10, 15, and 20+ years! Culture at Intermedia is built on teamwork and transparency. We hold each other accountable and always have each other’s back! Are you ready to make your mark? About the Role Intermedia is seeking a Technical Support Product Specialist to join our award-winning Client Services organization. The successful candidate will have a passion for delivering customer centric support and providing in-depth product knowledge to our evolving customer base. Our working environment is unique! Work entirely from home supporting the end-users of our easy-to-use and secure communication and collaboration solutions. If you share our desire for delivering exceptional support, we are excited to hear from you! What you will be doing: - Resolve technical issues via incoming phone calls from (mostly) non-technical end users. - Respond to incoming web-based support requests. - Utilize Live Chat with powerful desktop sharing tools. - Recognize trends and report them to senior level engineers. - Find and document any new support issues or product bugs. - Work with other team members to resolve active issues. - Upselling - identify product improvements by additional services offered by Intermedia. - The ability to maintain Key Performance Indicator metric goals while delivering a worry-free experience to our customers. - Self-awareness and common-sense approach to identifying issues to escalate appropriately. - Self-starter with the maturity to ask for assistance when needed. What you will bring to the role: - 1+ years of experience in a high-volume call center environment in a technical support role. - Advanced networking skills pertaining to VoIP routing/hardware, UCaaS and CCaaS products. - In-depth knowledge Number Porting processes. - Applies technical knowledge to analyze, diagnose, troubleshoot, and resolve complex customer issues with ownership. - Demonstrate the ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms. - Ability to follow documented procedures, instructions, and manage time successfully. - Goes above and beyond to ensure client satisfaction and success at all times. - Strong sense of commitment to resolving client issues on the first call. - Must be a self-starter with proven ability to work proactively and independently. - Excellent communication skills - writing, speaking, and listening. - Detailed oriented with good documentation skills. - Commitment to excellence: willing to accept constructive feedback, share information with other team members, and drive toward continuous improvement. Desired Skills: - Previous work-from-home technical support experience. - Understanding of call center operations; prior experience in equivalent position a plus. - High degree of technical aptitude. - College degree or equivalent experience VERY IMPORTANT information to note: - Hired candidates must be available for a three-week online, instructor-led training class (from 7am - 4pm PT). Continued employment is dependent upon passing this class - Work-at-home employees must have high-speed broadband capability (5 mb/s upload speed) via a cabled Internet connection used only for work purposes to ensure uninterrupted, high quality for customer calls. - You must pass a criminal background and reference check to be hired. - Shifts assignment are based by Pacific Standard Time and scheduled from 5am – 6pm PST. Shift are determined Workforce Management. Diversity, Inclusion, and Equal Opportunity We hire, promote, and compensate employees based on their ability to perform their job responsibilities, without regard to race, color, creed, religion, sex, gender, marital status, national origin, ancestry, age, citizenship, physical or mental disability, sexual orientation, or any other basis protected by applicable law (collectively referred to in our Code of Conduct as “Protected Classes”). We do not tolerate employment discrimination in the workplace, and we are committed to making reasonable accommodations for identified disabilities or other limitations as required by all applicable laws. We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.