Anticipated End Date: 2026-03-20 Position Title: Member Coach Sat Analyst Job Description: Member Coach Sat Analyst Location: This role enables associates to work virtually full-time, with the exception of required in-person training sessions, providing maximum flexibility and autonomy. This approach promotes productivity, supports work-life integration, and ensures essential face-to-face onboarding and skill development. This position will be based in Nashville Tennessee, Atlanta Georgia, Norfolk Virginia or Tampa/ Miami Florida. Please note that per our policy on hybrid/virtual work, candidates not within a reasonable commuting distance from the posting location(s) will not be considered for employment, unless an accommodation is granted as required by law. Schedule: This position will work an 8-hour from shift 8:00 am - 5:00 pm (EDT) Monday to Friday. Additional hours may be necessary based on company needs. A proud member of the Elevance Health family of companies, Carelon Behavioral Health uses our powerful combination of experience, expertise, dedication and compassion to see what's possible and what's better. Born out of one of the largest healthcare systems organization in the United States, our rich history gives us a unique and valuable perspective on how to solve the most pressing healthcare challenges. The Member Coach Sat Analyst is responsible for supporting a coaching rich environment focused on ensuring customer care associates perform at a consistently high level. How you will make an impact. Primary duties may include, but are not limited to: - Monitors telephone interactions with customers and clients to ensure accurate information and processes are communicated and utilized, and quality results are attained, completes call evaluations utilizing company data mining software, provides feedback and support to customer care representatives to further develop the high-performance culture. - Conducts coaching sessions regularly with customer care representatives to review plans to improve performance while integrating recommendations for improving customer interactions. - Focuses on further developing and enhancing processes, procedures and technical tools to provide efficiency and effectiveness for customers resulting in their increased satisfaction. - Collaborates with unit leadership to meet customer service quality outcomes for the customer service scorecard metrics, identifies systems, process, and procedure related problems via communication with customer care representatives. - Works collaboratively with operations staff and leadership. - Conducts monthly analysis of customer service scorecard metrics or outcomes for customer care representatives and management. Minimum Requirements: - Requires HS diploma or equivalent and a minimum of 2 years of related experience; or any combination of education and experience which would provide an equivalent background. Preferred Skills, Capabilities, and Experiences: - Previous leadership experience preferred. Job Level: Non-Management Exempt Workshift: Job Family: CUS > Quality Assurance Please be advised that Elevance Health only accepts resumes for compensation from agencies that have a signed agreement with Elevance Health. Any unsolicited resumes, including those submitted to hiring managers, are deemed to be the property of Elevance Health. Who We Are Elevance Health is a health company dedicated to improving lives and communities – and making healthcare simpler. We are a Fortune 25 company with a longstanding history in the healthcare industry, looking for leaders at all levels of the organization who are passionate about making an impact on our members and the communities we serve. How We Work At Elevance Health, we are creating a culture that is designed to advance our strategy but will also lead to personal and professional growth for our associates. Our values and behaviors are the root of our culture. They are how we achieve our strategy, power our business outcomes and drive our shared success - for our consumers, our associates, our communities and our business. We offer a range of market-competitive total rewards that include merit increases, paid holidays, Paid Time Off, and incentive bonus programs (unless covered by a collective bargaining agreement), medical, dental, vision, short and long term disability benefits, 401(k) +match, stock purchase plan, life insurance, wellness programs and financial education resources, to name a few. Elevance Health operates in a Hybrid Workforce Strategy. Unless specified as primarily virtual by the hiring manager, associates are required to work at an Elevance Health location at least once per week, and potentially several times per week. Specific requirements and expectations for time onsite will be discussed as part of the hiring process. The health of our associates and communities is a top priority for Elevance Health. We require all new candidates in certain patient/member-facing roles to become vaccinated against COVID-19 and Influenza. If you are not vaccinated, your offer will be rescinded unless you provide an acceptable explanation. Elevance Health will also follow all relevant federal, state and local laws. Elevance Health is an Equal Employment Opportunity employer, and all qualified applicants will receive consideration for employment without regard to age, citizenship status, color, creed, disability, ethnicity, genetic information, gender (including gender identity and gender expression), marital status, national origin, race, religion, sex, sexual orientation, veteran status or any other status or condition protected by applicable federal, state, or local laws. Applicants who require accommodation to participate in the job application process may contact elevancehealthjobssupport@elevancehealth.com for assistance. Qualified applicants with arrest or conviction records will be considered for employment in accordance with all federal, state, and local laws, including, but not limited to, the Los Angeles County Fair Chance Ordinance and the California Fair Chance Act. Prospective employees required to be screened under Florida law should review the education and awareness resources at HB531 | Florida Agency for Health Care Administration.

• Support the supplier selection & on-boarding process including assessment of supplier’s capacity and technical & manufacturing capabilities through holistic process audits and lead/execute first piece qualifications including design reviews, special process audits, test witness, and in-process and final product inspections. • Support supplier assessment and development, contributing to supplier performance ratings, leading quarterly supplier quality review meetings, and initiating supplier quality improvement plans when appropriate. • Work with Engineering in leading supplier project kick-off meetings, developing supplier surveillance plans, executing supplier requirement review & design review meetings, and developing/reviewing supplier inspection/test plans & special process procedures. • Plan & execute a data & risk assessment driven audit strategy for your scope of supplier assignments that includes holistic process audits, special process audits and product inspections to verify compliance to GE specifications & technical regulations/standards with timely audit report issuance and audit tracker updates. • Support the release of material for shipment by ensuring all supplier deviation requests are closed, reviewing end of manufacturing reports, verifying the shipment is unaffected by any containment activity. • Actively manage supplier technical deviations, non-conformances, & field complaints, through dedicated follow up on supplier audit findings, leading Root Cause Analysis with rigorous follow up on Corrective and Preventive Action Implementation/effectiveness, conducting thorough containment, supporting vendor recovery. • Actively support and drive all supplier quality improvement initiatives including the planning, execution, CAPA follow-up and report issuance of supplier holistic audits, supporting supplier PFMEA/DFMEA development, supporting supplier implementation of the designated supplier quality representative (DSQR) program. • Relentlessly monitor and manage all supplier quality key process indicators (KPI) by dedicated review of the daily management dashboard and timely updates to the KPI.

By joining Numotion, you will be a part of the nation's leading provider of Complex Rehabilitation Technology. Numotion is helping thousands of people with individually configured, medically necessary mobility products and services. From manual and powered wheelchairs to disposable medical supplies that serve unique medical and functional needs, we are improving the lives of people with disabilities by enabling them to actively participate in everyday life. Maintaining our standing as the industry leader in CRT comes from having a workforce with a diverse mix of minds, backgrounds and experiences, and we are committed to cultivating an inclusive work environment based on open dialogue, active listening and ongoing definitive actions. The pay range for this position is $37,500-$45,750 Salary. It is not typical for an individual to be hired at or near the top of the pay range and compensation decisions are dependent on the facts and circumstances of each case. The specific compensation offered to a candidate may be influenced by a variety of factors including skills, qualifications, experience and location. JOB PURPOSE: The Quality Assurance Specialist oversees internal order and customer audits and may be requested to review external audits for quality with the goal of reducing outstanding account receivables. This role can be inclusive of the following: reviews orders to ensure proper Medicare documentation is received, obtains proof of delivery for shipments, ensures backorder delays are resolved timely and addresses any branch billing issues for our Billing Department to accurately bill claims. KEY RESPONSIBILITIES: § Medicare documentation review – work closely with the inside sales team, the medical supply account managers, and the CCRs to ensure proper payer guidelines are followed. § Proof of delivery – ensure tracking is provided by the distributors and obtain delivery confirmation through carrier websites. § Backorder delays – work closely with the distributors to ensure items are replaced in a timely manner and shipped to the customer. § Branch billing issues – work billing reports and/or BrighTree WIP status to resolve order issues in which we cannot bill the claim to a payer. § Maintain Quality Assurance records. § Responsible for providing reports to leaders on a weekly, monthly, and quarterly basis. Will measure progress against the reports and provide continued follow-up with owners. § Responsible for identifying learning opportunities, collaborating with senior leadership on training needed, and then developing the necessary training to be delivered. § Utilize Numotion Leadership Principles to perform job with integrity, compliance, and values consistent with Numotion’s mission. § Adhere to employee or customer confidentiality and comply with Numotion’s policies and federal. regulations. § Always provide excellent customer service for all internal and external customers of the operations. Provide solutions for customer concerns and continually focus on customer service as our top priority. § The above duties and responsibilities are not an all-inclusive list but rather a general representation of the duties and responsibilities associated with this position. The duties and responsibilities will be subject to change based on organizational needs and/or as deemed necessary by management. REQUIRED, QUALIFICATIONS, SKILLS, AND EXPERIENCE: § High School Diploma/GED required. § Minimum two years of related experience required. § Minimum of one-year successful experience in healthcare reimbursement industry. § Excellent verbal and written skills. § Exceptional interpersonal and customer service experience. § Solid written and verbal communication, listening, organization and priority setting skills. PREFERRED COMPETENCIES AND QUALIFICATIONS: § Ability to think quickly, assess a situation and make a clear and sound decision. § Ability to work in a fast-paced environment and juggle multiple priorities. § Plan and organize effectively to achieve productivity goals. § Ability to use technology to optimize efficiency and effectiveness. § Ability to establish and maintain effective working relationships with individuals and groups, both professional and non-professional, co-workers, management personnel, the public and others § Understand and is aware of budgets and/or financial goals. PHYSICAL REQUIREMENTS: The physical demands and work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of the job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. § Frequent use of hands, wrists, fingers associated with using computer equipment. § Prolonged periods of time working at a desk and/or on a computer. § Occasionally move and reach with arms and hands. § Ability to lift/move up to 10 pounds. At Numotion, we offer competitive compensation packages, including medical, dental and vision insurance, short-term and long-term disability, a 401k, and life insurance. Numotion is an equal opportunity employer. We strive for a workplace that reflects the communities we serve and do not tolerate discrimination against our employees, customers, and partners regardless of ethnicity, disability, gender identity, sexual orientation, religion, age, citizenship, marital or veteran status. Numotion is a drug-free workplace. Candidates are required to pass a drug test before beginning employment.

Role Description Como é ser uma pessoa QA Pleno: - Planejar, estruturar e executar estratégias de testes funcionais e não funcionais; - Atuar no refinamento técnico das histórias garantindo critérios testáveis e DOD aceitáveis; - Identificar riscos técnicos e propor melhorias no processo de qualidade; - Participar da definição de estratégias de testes e cobertura de testes; - Geração de massa de dados e apoio a geração destes; - Trabalhar com análise de logs e observabilidade; - Configuração e monitoramento de ferramentas de QA e análise de código (Sonar); - Apoiar times na prevenção de defeitos (shift-left testing); - Criar e manter documentação de cenários e evidências de testes; - Garantir qualidade das entregas em pipelines CI/CD; - Criar e manter testes automatizados (UI, API e integração); Qualifications - Experiência com testes manuais exploratórios e estruturados; - Experiência com automação de testes; - Conhecimento em testes de API; - Conhecimento em testes de integração; - Experiência com BDD (Behavior Driven Development); - Experiência com versionamento de código (Git); - Conhecimento em CI/CD; - Experiência com testes de regressão automatizados; - Experiência com análise de logs e troubleshooting; - Conhecimento básico em banco de dados SQL; - Testes de API: Postman; - Automação Web: Playwright, Cypress ou Selenium; - Automação Mobile: Appium / Detox; - CI/CD: GitHub Actions, GitLab CI, Jenkins; - Sonar Cube; - Jira; Requirements - Experiência com testes de performance (JMeter, k6 ou Gatling); - Experiência com testes de segurança; - Experiência com arquitetura de automação; - Experiência em ambientes microservices; - Experiência com mensageria (Kafka / RabbitMQ); - Experiência em configuração de testes com IA; Benefits - 🩺 Plano de Saúde e Odontológico; - 🏥 Hospital Digital, da Vitta: contamos com uma equipe médica multidisciplinar, terapeutas e um time de saúde disponível 24 horas por dia 7 dias por semana de forma rápida e prática; - 🥗 Vale Refeição e/ou Vale Alimentação; - 🕗 Horário flexível; - ✏  Benefício Educação - Plataforma interna com acesso a diversos livros, podcasts, treinamentos e vídeo aulas visando o autodesenvolvimento (Studa e Biblioteca StoneCo); - 💪 Gympass; - 👶 Auxílio Creche; - 💚 Seguro de Vida; - 🚗 Vale Transporte (exclusivo para vagas presenciais); Company Description Aqui na Stone Co., valorizamos e procuramos as melhores pessoas para nos ajudar a melhorar a vida das pessoas empreendedoras do Brasil. Nosso sonho é do tamanho do universo e, se você se identifica com o nosso propósito, venha construí-lo com a gente!