The best of ICT with a Human Touch. Axians is the ICT brand of VINCI Energies.
Customer Support Representative – Support Hotline – m/f/d
Location
Germany
Posted
80 days ago
Salary
0
Seniority
Senior
Job Description
Customer Support Representative – Support Hotline – m/f/d
Axians
• First point of contact for users of our Infoma software modules in the area of financial accounting • Analyze and classify customer inquiries • Handle general customer inquiries via remote diagnosis • Prepare complex issues for escalation to the next support level • Use training, professional development and certification opportunities for continuous personal development
Job Requirements
- Vocational training or a degree in business administration, public administration or taxation/accounting
- Excellent communication skills
- Enjoy contributing as a team player
- Customer-oriented and friendly demeanor
- Strong service mindset
- Attention to detail, commitment and a willingness to learn new things
Benefits
- Flexible working hours
- Remote working
- Performance-based bonuses
- State-of-the-art equipment
- Employee discounts with over 700 well-known providers
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