• Support SaaS customers in using our products • First point of contact for customer inquiries and understanding customer goals • Lead regular meetings with customers • Support product development by reporting bugs and submitting feature requests

We are building AI to simulate the world through merging art and science. We believe that world models are at the frontier of progress in artificial intelligence. Language models alone won’t solve the world’s hardest problems – robotics, disease, scientific discovery. Real progress requires models that experience the world and learn from their mistakes, the same way that humans do. And this kind of trial and error can be massively accelerated when done in simulation, rather than in the real world. World models offer the most clear path to general-purpose simulation, changing how stories are told, how scientific progress is made and how the next frontiers of humanity are reached. Our team consists of creative, open minded, caring and ambitious people who are determined to change the world. We aspire to continuously build impossible things and our ability to do so relies on building an incredible team. If you are driven to do the same, we'd love to hear from you. About the role *Open to hiring remote across North America — we also have offices in NYC, San Francisco, and Seattle We're looking for a systems-thinker who thrives on building scalable customer success operations from the ground up. You'll own the success of our mid-market customer segment, designing and executing the playbooks, automation, and engagement strategies that drive retention and expansion at scale. This role sits at the intersection of customer success, operations, and growth—you'll be building the infrastructure that ensures our fastest-growing customer segment receives the right engagement at the right time. What you’ll do - Own the health, retention (90%+), and expansion (10-15%) of our mid-market customer portfolio, managing relationships through a combination of high-impact touchpoints and systematic engagement - Build the scaled success motion from scratch—develop playbooks, automated campaigns, and engagement frameworks that can grow with the business - Monitor account health and usage patterns to identify risks and expansion opportunities, then execute targeted interventions to drive outcomes - Serve as the primary point of contact for mid-market accounts on renewals, expansions, and strategic questions while coordinating with Support for technical issues - Design and implement automated outreach campaigns (onboarding sequences, QBRs, exec sponsor updates) that deliver value without requiring 1:1 time - Identify high-potential accounts ready to graduate to enterprise-level engagement and coordinate handoffs to our Growth and Deployment team - Partner with Product, Engineering, and Marketing teams to advocate for mid-market customer needs and surface insights that inform product development - Establish the systems, tools, and processes needed to scale this motion beyond your individual capacity What you’ll need - 4+ years in customer success, account management, or growth roles with demonstrated experience building scaled/digital customer engagement programs - Track record of driving retention and expansion metrics in a portfolio management model (50+ accounts) - Systems-oriented mindset—you see patterns, build frameworks, and create repeatable processes rather than one-off solutions - Strong technical fluency and ability to quickly learn complex AI/creative software products - Exceptional written communication skills and ability to craft compelling messaging for different audiences - Bias toward action and comfort with ambiguity—this role requires building the plane while flying it - Data-driven approach to decision making with ability to translate insights into action - Experience in SaaS, AI/ML, or creative software industries preferred - Ability to work autonomously while collaborating across Sales, Product, Engineering, and Support teams Runway strives to recruit and retain exceptional talent from diverse backgrounds while ensuring pay equity for our team. Our salary ranges are based on competitive market rates for our size, stage and industry, and salary is just one part of the overall compensation package we provide. There are many factors that go into salary determinations, including relevant experience, skill level and qualifications assessed during the interview process, and maintaining internal equity with peers on the team. The range shared below is a general expectation for the function as posted, but we are also open to considering candidates who may be more or less experienced than outlined in the job description. In this case, we will communicate any updates in the expected salary range. Lastly, the provided range is the expected salary for candidates in the U.S. Outside of those regions, there may be a change in the range, which again, will be communicated to candidates. Salary range: $150,000-$190,000 Working at Runway Great things come from great teams. We’d love to hear from you. We’re committed to creating a space where our employees can bring their full selves to work and have equal opportunity to succeed. So regardless of race, gender identity or expression, sexual orientation, religion, origin, ability, age, veteran status, if joining this mission speaks to you, we encourage you to apply. More about Runway - Universal World Simulator - GWM-1 - Gen-4.5 - General World Models - Robotics SDK - Conversational Real-time Agents - Runway Studios We're excited to be recognized as a best place to work Crain's | InHerSight | BuiltIn NYC | INC

Company Overview: Function was founded with a singular focus: empower you to live 100 healthy years. We’re doing that by using the best available technology to make sure people don't suffer or die a preventable death. Function has been recognized as one of Fast Company’s Most Innovative Companies of 2024, and is venture-backed by Andreessen Horowitz (a16z). Hundreds of thousands of members have joined Function to take control of their health. We are growing our team and seeking out world-class talent that deeply believes in our mission to positively impact global health, has a relentless bias toward action and a growth mindset. Function fosters a collaborative and dynamic environment, where every day we are building the future. Role: As a VIP Member Success Associate, you’ll be responsible for delivering a white-glove experience to Function’s most high-impact members. These individuals have the potential to shape Function’s future, and their experience must reflect that significance at every touchpoint. These members are high stakes, high visibility, and have a mandate to go above and beyond. VIP members often enter the program through strategic partnerships, enterprise relationships, marketing initiatives, or media opportunities. This role requires an understanding of the broader business context behind each VIP relationship and the ability to tailor the member experience accordingly. This is a highly visible position that requires strong communication skills, keen attention to detail, operational excellence, and an ability to handle dynamic, high-pressure moments. When something is unclear, you dig in. When something needs fixing, you take ownership. You are equal parts service-minded, operationally sharp, and unshakably reliable.You’ll report directly to the VIP Member Experience Manager and work alongside internal teams to provide a world class experience and ensure no stone is left unturned. Please note – This role is highly dynamic and does not follow a traditional schedule. The nature of the work requires someone who is comfortable operating on demand, responding quickly to changing priorities, and stepping in when needed—including last-minute travel. Flexibility is essential; plans may shift rapidly, and the ideal candidate thrives in an environment where adaptability, responsiveness, and a willingness to move quickly are part of the job. Key Responsibilities: - Primary Point of Contact: Act as the main liaison for VIP members and their teams (e.g., executive assistants, managers, agents), delivering white-glove support throughout their Function experience. - Strategic Relationship Awareness: Understand the context behind each VIP relationship (e.g., enterprise prospects, marketing partnerships, media opportunities) and adapt communication, coordination, and experience design accordingly. - End to End Coordination: Manage all aspects of service logistics, including mobile phlebotomy, lab visits, and scans, by collaborating with both internal stakeholders and external vendors under tight timelines and limited resources, including coordination with executive assistants, talent teams, and other representatives. - VIP Experience Execution: Support in-person VIP moments such as private events, executive visits, or high-touch activations that strengthen relationships and showcase the Function experience. - Communication Management: Independently handle all channels of communication (calls, chat, SMS, email) with clarity, professionalism, and empathy, including complex multi-party threads. - Own Membership Journey: Meticulously track each phase of the member journey with detailed documentation, ensuring no thread is dropped and every detail is captured across systems. - Proactive Problem Solving: Anticipate and resolve issues before they escalate by acting as a forward-thinking troubleshooter and escalation point. - Urgent & Off-hours support: Provide occasional availability outside traditional business hours to accommodate urgent timelines or member availability constraints. - Function Expert: Serve as a go-to expert across labs, billing, results, scheduling, troubleshooting, renewals, and platform use, owning the full experience without handoffs. - Stakeholder Communication: Keep your manager and other stakeholders informed through regular updates on status, risks, and member-specific nuances. - Program builder: Support the development of VIP infrastructure by contributing to systems, documentation, and process improvements as part of foundational project work. Qualifications/Skills: - 3-5 years of experience in an in-person client-facing capacity and an operations-heavy role. - Proven experience working with high-profile or high-touch individuals and managing multi-stakeholder communications. - Strong written and verbal communication skills, especially in live support, phone calls and complex email threads. - Highly organized with excellent judgment, discretion, and attention to detail. - Experience handling logistics coordination, such as scheduling and external vendor relationships. - Comfortable working in environments where systems are evolving and processes may still be manual. - Experience using tools like Google Workspace, Slack, and spreadsheets to stay organized and move quickly. - Experience coordinating with executive assistants, talent teams, or senior stakeholders in high-touch environments. - Willingness to work flexible hours when needed, including occasional evenings or weekends for high-priority member needs. Your dedication to these responsibilities will directly contribute to the success of our platform and the satisfaction of our users. We are looking for a proactive, skilled, and forward-thinking individual to join our team and help shape the future of our services. To be a strong fit, you embody our Core Values: - Ruthless Prioritization: - We don’t let perfect get in the way of progress. - We move quickly to drive value, not perfection. - We prioritize what drives impact. - We never compromise on standards of excellence. - Member-First, Always: - We design and deliver like we’re caring for someone we love. - We create calendar, actionable, human experience. - We prioritize responsiveness, peace of mine, and outcomes. - We empower members with truth, clarity, and care. - One Team, Moving Fast: - We are aligned in purpose, prioritization, and speed. - We gather diverse perspectives to make informed decisions. - We clear paths for each other and move fast together. - We communicate clearly and respectfully, rallying around shared goals. - Radical Ownership, Relentless Execution: - We don’t just ship– we own outcomes and drive results. - We act with urgency and precision - We anticipate, initiate, and follow through. - We meet challenges with grit and pragmatism. - We embrace new tech to deliver better outcomes. - Mission Over Ego: - We are ruthlessly aligned to our meission– and leave ego at the door. - We disagree and commit. - We don't tolerate politics or withholding information. - We operate with honesty, transparency, and respect. - Sustained Integrity in Every Detail: - We earn trust by obsessing over accuracy, quality, and clarity in everything we do. - We prioritize clinical precision– data must be right. - We sweat the details because outcomes depend on them. Why You'll Love Working With Us: We value our team at Function and offer a competitive salary and benefits package, flexible working hours, and a dynamic work environment where creativity and innovation are encouraged. If you are a highly motivated and experienced individual who is passionate about using technology to improve people’s lives, we would love to hear from you. At Function, we celebrate diversity and are committed to building a diverse and inclusive workforce. As an equal opportunity employer, we do not discriminate on the basis of race, color, gender identity, ancestry, religion, age, sexual orientation, national origin, disability, marital status, Veteran status, or any other occupationally irrelevant criteria. Join the Function Health team and become a part of our mission to build a healthier future for all. Discover more about us and how we're changing the face of healthcare at Function Health. Important Notice: Legitimate communication from the Function Health team will always come from an email address ending in @functionhealth.com. Function Health will never request personal information such as banking details or payment during the hiring process. Please be cautious of communications or job offers that come from other email domains, instant messaging platforms, or unsolicited calls. If you ever have doubts about the legitimacy of a communication, please reach out to us directly at talent@functionhealth.com.

Role Description As a Customer Success Loyalty Support Specialist, you will play a critical role in strengthening long-term customer relationships and enhancing brand loyalty for Revance. This role blends high-touch service with proactive engagement to ensure customers receive exceptional support throughout their journey. You will manage consumer loyalty and rewards programs, resolve complex issues, and act as an advocate for both the customer and the Revance brand. Your work directly contributes to customer retention, satisfaction, and lifetime value. Reporting to: Customer Success Loyalty Support Supervisor Location: Hybrid in Nashville, TN; remote in all other locations Responsibilities/Essential Duties: - Customer Retention & Relationship Building - Proactively engage with customers through outbound and inbound calls, emails, and live chat to strengthen long-term relationships. - Gather customer feedback to identify trends and opportunities to reduce churn. - Loyalty Program Management - Implement, promote, and administer Revance rewards and loyalty programs. - Educate customers and providers on program benefits, points systems, value offerings, and best practices. - Proactive Support & Outreach - Initiate customer outreach to provide solutions, product education, and personalized recommendations. - Address potential issues before they escalate by monitoring account activity and customer sentiment. - Complex Issue Resolution - Serve as high-level support contact for complex, escalated, or sensitive customer situations across communication channels (phone, email, social). - Partner with Sales, Operations, IT, and Quality teams to resolve cross-functional customer concerns efficiently. - Account Management - Support consumer account setup, with accuracy and professionalism. - Ensure seamless, end-to-end handling of each customer interaction. - Review & Reputation Management - Monitor customer reviews and social sentiment, intervening to turn negative experiences into positive outcomes when possible. - Data & Behavior Analysis - Use CRM tools and customer analytics to identify patterns, track satisfaction, and recommend retention strategies. - Provide insights to leadership on loyalty trends and customer experience opportunities. - Team Collaboration & Performance - Work closely with sales professionals to deliver a consistent, premium experience. - Contribute to team goals, KPIs, and initiatives that drive an exceptional customer journey. Qualifications - Associate’s or Bachelor’s degree, or an equivalent combination of education and experience. - 1-3 years’ experience in customer service, customer success, account management, or a contact center role. Requirements - Degree in Business, Marketing, Communications or Health Sciences. - 3-5 years’ experience in customer-facing environments, including CRM-driven workflows, and proactive outreach functions. - Experience managing complex customer interactions and problem resolution. Benefits - Competitive Compensation including base salary and annual performance bonus. - 12 days’ PTO, holidays, and parental leave. - Generous healthcare benefits, HSA match, 401k match, employer paid life and disability insurance, pet insurance, wellness discounts and much more! Company Description Revance is a fast-growing global aesthetics and skincare company focused on providing innovative aesthetics and market-leading skincare offerings throughout every stage of life. With a differentiated portfolio of products spanning 60 countries, Revance meets the evolving needs of patients and consumers worldwide through continued innovation and commercialization of new products and treatments.