Title: Implementation Lead - Wealth Management Location: Chicago United States time type: Full time job requisition id: R145114 Job Description: About Northern Trust: Northern Trust, a Fortune 500 company, is a globally recognized, award-winning financial institution that has been in continuous operation since 1889. Northern Trust is proud to provide innovative financial services and guidance to the world's most successful individuals, families, and institutions by remaining true to our enduring principles of service, expertise, and integrity. With more than 130 years of financial experience and over 22,000 partners, we serve the world's most sophisticated clients using leading technology and exceptional service. The Implementation Lead will work on large scale, enterprise-wide digital initiatives with a high degree of complexity, impacting multiple practices of our Wealth Management business. On the Change Enablement and Execution team, within Business Enablement, this role will structure and execute pilots to validate the capability is ready for implementation, serve as SME to end users and other stakeholders, as well as curate customized adoption strategies. WHAT YOU WILL DO: - Obtain in-depth knowledge of the digital capability and business units impacted to construct pilot frameworks, adoption strategies, and conduct stakeholder outreach. - Develop detailed pilot frameworks using data to inform decisions around pilot partner/team selection, testing validation items, support model structure, feedback capture mechanism, and definition for success to move forward to the next stage, full roll-out. - Synthesize feedback collected, categorize, and offer guidance on the criticality of enhancement requests received to inform a recommendation on launching with or without certain features; including any adjustments to change assets. - Present final recommendations on full launch to applicable stakeholders with supporting evidence from feedback during pilot, creating visuals to supplement key findings. - Create and execute adoption strategies, to encourage new behaviors, reward early adopters, and pinpoint areas of opportunity to foster further acceptance of a digital capability. - Monitor partner engagement and productivity as partners adapt to new methods, systems, and workflows. Regularly report progress, roadblocks, and key decision points. SKILLS YOU POSSESS: - Proven ability to synthesize and interpret data and in a concise way to inform future strategy; excel skills expected. - Excellent analytical, problem solving and organizational skills, with strong business intuition to solve complex problems and identify innovative solutions. - True collaborator with strong interpersonal, influencing abilities, capable of managing more than one stakeholder. Ability to work independently, with strong project governance skills enabling self-defining milestones to ensure progress is met with specified timelines. - Energetic self-starter who enjoys a fast-paced environment and responds to changes with flexibility. Exert a high degree of initiative and follow-through in an environment with high ambiguity. - Bachelor's degree and 4+ years professional experience in, preferably Wealth Management, either a client facing role, project or change management. Working Model: Hybrid We have a balanced hybrid working model to ensure you get the flexibility you need, and the successful candidate will spend their time between working in the office 3 days per week and working from home 2 days per week. We are open to location for this position, if there is a Northern Trust office within a reasonable commute to satisfy our in-office requirement. Salary Range: $95,600 - 162,400 USD Salary range is a good faith estimate of base pay. Northern Trust provides a comprehensive benefits package including retirement benefits (401k and pension), health and welfare benefits (medical, dental, vision, spending accounts and disability), paid time off, parental and caregiver leave, life & accident insurance, and other voluntary and well-being benefits. Northern Trust also provides a discretionary bonus program that may include an equity component. Working with Us: As a Northern Trust partner, greater achievements await. You will be part of a flexible and collaborative work culture in an organization where financial strength and stability is an asset that emboldens us to explore new ideas. Movement within the organization is encouraged, senior leaders are accessible, and you can take pride in working for a company committed to assisting the communities we serve! Join a workplace with a greater purpose. We'd love to learn more about how your interests and experience could be a fit with one of the world's most admired and sustainable companies! Build your career with us and apply today. #MadeForGreater We hope you're excited about the role and the opportunity to work with us. We value an inclusive workplace and understand flexibility means different things to different people.

• Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems • Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders • Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data • Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain • Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points • Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems • Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams • Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data • Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities • Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities • Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones • Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success • Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers • Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports • Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs

Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. A day in the life As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations. You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future. The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves. What you'll do (Responsibilities) - Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations). - Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure. - Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations. - Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned. - Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships. - Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience. - Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes. - Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience. - Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes. What you'll need to thrive (Requirements) - 7+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech. - Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout. - Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes. - Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence. - Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities. - Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline. - Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements. - Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience. What will help you stand out (Nonessential Skills/Nice to Haves) - Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS). - PMP, CSM, or equivalent certification preferred - Experience with Salesforce CRM AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $81,000—$130,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Description We are seeking a detail-oriented and technically skilled Implementation & Support Systems Engineer (HLA Lab Specialist) to support the deployment, optimization, and maintenance of Laboratory Information Systems (LIS/LIMS), specifically in HLA and clinical laboratory environments. This role combines advanced technical support, data integration, and implementation responsibilities across both internal and external customer platforms. The ideal candidate brings a strong foundation in HLA lab workflows, SQL, HL7 interfaces, and a proactive, customer-focused mindset. Key Responsibilities: - System Implementation & Support: - Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration within HLA and transplant labs. - Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting. - Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity. - Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond. - Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring. - Technical Reporting & Data Management: - Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation. - Create and maintain customized clinical and operational reports using SAP Crystal Reports. - Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems. - Customer Engagement & Documentation: - Act as a key technical resource to internal teams and external clients throughout implementation and support phases. - Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution. - Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs. - Collaboration & Continuous Improvement: - Work independently and collaboratively with product, development, and clinical teams to improve system performance and user experience. - Stay current on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices. Qualifications - Required: - Education: Bachelor's degree in MIS, Computer Science or related field. - Experience: 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment. - Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle. - Experience with SAP Crystal Reports development. - Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards. - Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols. - Ability to manage multiple priorities independently and meet SLA-driven deadlines. - Availability for rotating on-call support (e.g., one week per month). - Preferred: - Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT). - Exposure to biomedical systems engineering or healthcare IT environments. - Basic scripting or coding knowledge (e.g., Python, JavaScript, shell scripting). - Familiarity with IIS Web Services, website management, or cloud-based environments. Success Metrics - Timely and accurate implementation of laboratory software platforms. - High-quality, customer-focused technical support and issue resolution. - Accurate, well-maintained documentation that supports long-term usability. - Continuous development of technical and domain expertise. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. - And more!