Toast is driven by building the restaurant platform that helps restaurants adapt, take control, and get back to what they do best: building the businesses they love. A day in the life As an Enterprise Onboarding Consultant, you are the owner of the implementation experience for our largest and most complex customers and brands with 500+ locations. You will partner with Enterprise customers within hotels and restaurants for years, bringing on new brands and locations onto Toast in the future. The needs of an Enterprise customer are dynamic, which means the way that we work together should be too. The competitive advantage of having an Enterprise Onboarding Consultant is a trusted partner with deep industry knowledge, strong project management skills and vested interest in the success of the customer as an extension of the brand themselves. What you'll do (Responsibilities) - Lead the Customer Onboarding Journey: Serve as the primary owner and trusted advisor for the end-to-end onboarding experience from MSA signature through full rollout and steady-state adoption for our most complex, enterprise customers (500+ locations). - Demonstrate Autonomy & Extreme Ownership: Operate with high autonomy in a fast-paced, evolving environment. Take full responsibility for results by proactively solving problems, managing competing priorities, and delivering under pressure. - Own Implementation Success: Oversee a robust portfolio of 50+ concurrent enterprise implementations, managing every phase of each project lifecycle from setup to go-live. Using a consultative approach, ensure milestones are met on time, within scope, and aligned to customer goals while maintaining a seamless experience across locations. - Communicate with Impact: Act as the central communication hub for onboarding (both internally and externally) delivering transparent progress updates, surfacing risks early, and driving proactive solutions that keep projects on track and stakeholders aligned. - Exhibit Executive Presence: Influence internal and external stakeholders at all levels with clarity, confidence, and professionalism. Shape strategy, guide decision-making, and drive outcomes that support high-impact, multi-million-dollar partnerships. - Drive Cross-Functional Alignment: Foster strong, collaborative relationships across teams to ensure accountability and seamless handoffs. Champion shared ownership and unified execution to deliver a consistent customer experience. - Manage Risk & Drive Solutions: Anticipate and mitigate challenges before they escalate. Leverage critical thinking and creativity to identify solutions that maintain momentum and deliver successful outcomes. - Champion Continuous Improvement: Identify and lead initiatives that improve onboarding efficiency, scalability, and quality. Develop and refine frameworks and playbooks that drive consistency, operational excellence, and an exceptional customer experience. - Execute with Project Management Rigor: Apply disciplined project management to organize tasks, timelines, and dependencies. Leverage tools like Salesforce, Google Workspace, and Asana to drive efficiency and continuously optimize workflows and outcomes. What you'll need to thrive (Requirements) - 7+ years of experience in enterprise onboarding, implementation, or program management, ideally in SaaS or hospitality tech. - Proven track record managing complex, multi-location implementations (50+ concurrent projects / 500+ sites) from contract to rollout. - Demonstrated ability to influence and align cross-functional teams while driving measurable customer and business outcomes. - Executive presence and polished communication skills; comfortable engaging VP- and C-suite stakeholders with confidence. - Operates with autonomy, ownership, and urgency, effectively navigating ambiguity and competing priorities. - Skilled in project management tools such as Salesforce, Asana, and Google Workspace, with strong organizational discipline. - Analytical and solution-oriented, anticipating risks and driving proactive, scalable improvements. - Customer-obsessed, collaborative, and motivated by delivering an exceptional enterprise onboarding experience. What will help you stand out (Nonessential Skills/Nice to Haves) - Strong understanding of POS systems, integrations, and restaurant operations workflows (a plus for candidates from hospitality or retail SaaS). - PMP, CSM, or equivalent certification preferred - Experience with Salesforce CRM AI at Toast At Toast, one of our company values is that we're hungry to build and learn. We believe learning new AI tools empowers us to build for our customers faster, more independently, and with higher quality. We provide these tools across all disciplines, from Engineering and Product to Sales and Support, and are inspired by how our Toasters are already driving real value with them. The people who thrive here are those who embrace changes that let us build more for our customers; it’s a core part of our culture. Our Total Rewards Philosophy We strive to provide competitive compensation and benefits programs that help to attract, retain, and motivate the best and brightest people in our industry. Our total rewards package goes beyond great earnings potential and provides the means to a healthy lifestyle with the flexibility to meet Toasters’ changing needs. Learn more about our benefits at https://careers.toasttab.com/toast-benefits. The starting pay rate for this role is below. Please note, there is not a range for this role, the number listed below is the rate. Pay Rate $81,000—$130,000 USD How Toast Uses AI in its Hiring Process Throughout the hiring process, our goal is to get to know you. We use AI tools to support our recruiters and interviewers with tasks like note-taking, summarization, and documentation of interviews to ensure they can be fully focused on your conversation. All hiring decisions are made by people. Diversity, Equity, and Inclusion is Baked into our Recipe for Success At Toast, our employees are our secret ingredient—when they thrive, we thrive. The restaurant industry is one of the most diverse, and we embrace that diversity with authenticity, inclusivity, respect, and humility. By embedding these principles into our culture and design, we create equitable opportunities for all and raise the bar in delivering exceptional experiences. We Thrive Together We embrace a hybrid work model that fosters in-person collaboration while valuing individual needs. Our goal is to build a strong culture of connection as we work together to empower the restaurant community. To learn more about how we work globally and regionally, check out: https://careers.toasttab.com/locations-toast. Apply today! Toast is committed to creating an accessible and inclusive hiring process. As part of this commitment, we strive to provide reasonable accommodations for persons with disabilities to enable them to access the hiring process. If you need an accommodation to access the job application or interview process, please contact candidateaccommodations@toasttab.com. ------ For roles in the United States, it is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability.

Role Description We are seeking a detail-oriented and technically skilled Implementation & Support Systems Engineer (HLA Lab Specialist) to support the deployment, optimization, and maintenance of Laboratory Information Systems (LIS/LIMS), specifically in HLA and clinical laboratory environments. This role combines advanced technical support, data integration, and implementation responsibilities across both internal and external customer platforms. The ideal candidate brings a strong foundation in HLA lab workflows, SQL, HL7 interfaces, and a proactive, customer-focused mindset. Key Responsibilities: - System Implementation & Support: - Implement and configure CareDx and third-party LIS/LIMS platforms (e.g., mTilda, HistoTrac, Soft HLA), ensuring accurate system setup and workflow integration within HLA and transplant labs. - Deploy and maintain HL7 interfaces, including setup, custom filtering, and troubleshooting. - Troubleshoot application and interface issues related to operating systems (Windows 10/11), databases (SQL Server, Oracle), and VPN connectivity. - Assist in the planning and execution of software deployments, updates, and user training during go-live phases and beyond. - Participate in remote support, connectivity configuration (e.g., VPN, RDP), and system performance monitoring. - Technical Reporting & Data Management: - Develop and optimize SQL queries and routines for system data extraction, performance tuning, and validation. - Create and maintain customized clinical and operational reports using SAP Crystal Reports. - Assist with data migration projects, including ETL scripting and data validation for transitions from legacy systems. - Customer Engagement & Documentation: - Act as a key technical resource to internal teams and external clients throughout implementation and support phases. - Provide post-deployment technical support with a strong emphasis on customer service and timely issue resolution. - Maintain thorough documentation of system configurations, workflows, support protocols, and troubleshooting logs. - Collaboration & Continuous Improvement: - Work independently and collaboratively with product, development, and clinical teams to improve system performance and user experience. - Stay current on relevant laboratory technologies and industry standards, contributing insights to enhance deployment and support practices. Qualifications - Required: - Education: Bachelor's degree in MIS, Computer Science or related field. - Experience: 2–5 years of hands-on experience supporting LIS/LIMS platforms, ideally in an HLA or clinical laboratory environment. - Proficiency in writing and optimizing SQL queries; experience with Microsoft SQL Server and/or Oracle. - Experience with SAP Crystal Reports development. - Working knowledge of HL7, lab instrument connectivity, and healthcare interoperability standards. - Familiarity with Microsoft Windows systems, Active Directory, and VPN protocols. - Ability to manage multiple priorities independently and meet SLA-driven deadlines. - Availability for rotating on-call support (e.g., one week per month). - Preferred: - Experience with HLA lab workflows and systems (e.g., Fusion, MatchIT). - Exposure to biomedical systems engineering or healthcare IT environments. - Basic scripting or coding knowledge (e.g., Python, JavaScript, shell scripting). - Familiarity with IIS Web Services, website management, or cloud-based environments. Success Metrics - Timely and accurate implementation of laboratory software platforms. - High-quality, customer-focused technical support and issue resolution. - Accurate, well-maintained documentation that supports long-term usability. - Continuous development of technical and domain expertise. Benefits - Competitive base salary and incentive compensation. - Health and welfare benefits, including a gym reimbursement program. - 401(k) savings plan match. - Employee Stock Purchase Plan. - Pre-tax commuter benefits. - Living Donor Employee Recovery Policy allowing up to 30 days of paid leave annually for organ or bone marrow donation. - And more!

At FourKites we have the opportunity to tackle complex challenges with real-world impacts. Whether it’s medical supplies from Cardinal Health or groceries for Walmart, the FourKites platform helps customers operate global supply chains that are efficient, agile and sustainable. Join a team of curious problem solvers that celebrates differences, leads with empathy and values inclusivity. As an Implementation Manager, you will lead enterprise transformations for Global 1000 companies implementing our Order Visibility and Inventory Visibility solutions. You'll serve as the strategic orchestrator combining deep functional consultation with comprehensive project management to ensure successful deployments across the complete order and inventory lifecycle. Impact: Each implementation you lead enhances end-to-end supply chain visibility for major enterprises, enabling proactive disruption management, inventory optimization, and cost reduction. You'll break down silos between OMS, WMS, TMS, and YMS systems to create a single pane of glass for order information. What you’ll be doing: Key Responsibilities - Lead end-to-end implementations of FourKites' Order Visibility and Inventory Visibility solutions, managing complex integrations with customer ERP systems (SAP, Oracle, JDA/Blue Yonder, Manhattan, etc.), Order Management Systems, Warehouse Management Systems, and Transportation Management Systems - Design and deliver solutions providing visibility into complete order lifecycle tracking from planning through final delivery, inventory visibility with SKU-level detail and stockout prevention, automated exception identification, root cause analysis of supply chain inefficiencies, and 30-day risk forecasting for inventory-constrained orders - Guide comprehensive data mapping and integration validation, ensuring accurate flow of order status, inventory levels, delivery information, and exception data - Provide guidance on order-to-shipment matching logic, order-to-delivery mapping, and inventory-to-order linkage to ensure complete visibility across the supply chain - Lead discovery and requirements gathering sessions to understand customer order management processes, inventory control methods, warehouse operations, and supply chain pain points - Develop comprehensive solution designs (blueprints) including custom order status mapping, risk configurations, inventory thresholds, KPI dashboards, and integration architecture with ERP, OMS, WMS, TMS, and YMS systems - Coordinate complex enterprise integrations across multiple systems, working with customer IT teams, integration partners, and FourKites technical teams - Guide Integration & Solution Validation phase, ensuring data accuracy across order, inventory, shipment, and delivery data - Facilitate User Acceptance Testing (UAT) validating order visibility, inventory visibility, and risk management capabilities - Work with technical teams to troubleshoot integration issues, resolve data quality problems, and guide production cutover activities - Oversee complex enterprise projects from initiation through hypercare, coordinating internal teams (Solution Architects, Integration Specialists, Order Visibility Engineering, Inventory Visibility Engineering) and external stakeholders across multiple time zones - Develop comprehensive project roadmaps following FourKites' implementation methodology: Kickoff → Requirements & Design → Configuration/Development → Integration & Solution Validation → UAT → Production Configuration → Super User Training → Go-Live & Hypercare → Transition to Customer Success - Manage scope, timelines, and deliverables while maintaining clear communication with C-suite executives, IT teams, procurement leaders, warehouse managers, and logistics operations managers - Create implementation documentation including requirements, solution designs, integration specifications, test plans, cutover plans, training materials, and value realization reports - Partner with Sales, Customer Success, Product, and Engineering teams to deliver cohesive customer experiences and provide real-time customer feedback to align product roadmap with customer needs About the team: The Order & Inventory Visibility Implementation team is a highly collaborative, customer-obsessed group that thrives on solving complex, real-world supply chain problems. We combine deep domain expertise with curiosity and empathy—working closely across product, engineering, and customer teams to design solutions that truly move the needle for customers. What makes this team unique is the ownership and trust we operate with: implementation managers are empowered to lead end-to-end, influence decisions, and grow their expertise while partnering with smart, supportive teammates across regions and functions. Who you are: - 5-10 years of experience implementing enterprise ERP software (SAP, Oracle, JDA/Blue Yonder, Manhattan, Infor, Microsoft Dynamics, etc.) with strong understanding of Order Management, Inventory Management, Warehouse Management, and/or Transportation Management modules - Strong background in logistics, supply chain operations, or transportation with hands-on understanding of order fulfillment, inventory management, and logistics execution processes - Proven track record working with Order-to-Cash (O2C) and/or Procure-to-Pay (P2P) processes within ERP environments - Experience implementing enterprise SaaS solutions with demonstrated success managing complex, multi-stakeholder projects from initiation to completion - Understanding of order management lifecycle from order creation through delivery, including order promising, allocation, picking, packing, shipping, and POD - Strong knowledge of inventory management concepts including safety stock, reorder points, inventory optimization, multi-tier inventory, and VMI (Vendor Managed Inventory) - Understanding of transportation management including carrier management, load tendering, freight tracking, and OTIF (On-Time In-Full) metrics - Experience with data mapping, transformation, and validation across disparate supply chain systems - Excel at facilitating productive meetings, resolving conflicts, and maintaining team alignment across global enterprise environments - Track record of delivering projects that meet or exceed customer expectations with meticulous attention to quality and detail - Experience managing multiple concurrent enterprise implementations with competing priorities - Strong organizational skills with ability to manage complex project plans with multiple workstreams - Analytical capability to break down complex order management and inventory control business processes and identify optimization opportunities - Ability to translate technical concepts clearly to business stakeholders and vice versa, creating comprehensive documentation - Ability to identify value drivers and articulate ROI for supply chain visibility investments - Genuinely passionate about helping customers see the value of FourKites as a solution for their supply chain challenges and serving as an advocate for their success - Commitment to continuous learning and improvement, using customer feedback to enhance both individual and program-level effectiveness - Proven success collaborating across sales, product, engineering, and customer success teams to deliver cohesive customer experiences - Strong empathy and ability to understand customer pain points and business pressures - Able and willing to travel to customer sites for key implementation milestones such as kickoffs, design sessions, training, and go-lives (20-25% travel expectation) - Strong written and verbal communication skills - Self-motivated with ability to work independently and as part of a team We know that job postings can be intimidating, and research shows that while men apply to jobs when they meet an average of 60% of the criteria, women and other marginalized folks tend to only apply when they check every box. We encourage you to apply if you think you may be a fit and give us both a chance to find out! CompensationThe expected annual base salary range for this role is $80,000 – $120,000. Actual compensation will be determined based on several factors, including but not limited to experience, qualifications, skills, and business needs. In addition to base salary, this position is eligible for bonus and incentive compensation as well as participation in FourKites' employee stock option program. BenefitsFourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. Benefits include: - Medical, Dental & Vision benefits starting on first day of employment - 401k Retirement savings with employer match - Bonus and incentive compensation as well as employee stock option program - Employer paid life insurance and short term disability insurance - Generous PTO, global recharge days, and volunteer days - Paid parental leave for all parents - Family planning and inclusive wellbeing resources - Technology reimbursement - Commuter benefits for in-office employees (Chicago) - Annual Wellness Stipend - Ongoing learning & development opportunities About Fourkites FourKites, the leader in AI-driven supply chain transformation for global enterprises and pioneer of real-time visibility, turns supply chain data into automated action. FourKites Intelligent Control Tower® breaks down enterprise silos by creating a real-time digital twin of orders, shipments, inventory and assets. This comprehensive view, combined with AI-powered digital workers, enables companies to prevent disruptions, automate routine tasks and optimize performance across their supply chain. FourKites processes over 3.2 million supply chain events daily — from purchase orders to final delivery — helping 1,600-plus global brands prevent disruptions, make faster decisions and move from reactive tracking to proactive supply chain orchestration. For more information, visit www.fourkites.com. FourKites provides competitive compensation with stock options, outstanding benefits and a collaborative culture for all employees around the globe. To help you be your best, we have 5 global recharge days, in addition to generous PTO and standard holidays. Parental leave for all parents, an annual wellness stipend and volunteer days also provide you with time and resources for self care and to care for others. Throughout the year, FourKites sets aside time during the workday to learn and celebrate diversity. We're always listening for new ways to support everyone in and out of the office. If you are a California resident, here is our California Applicant Privacy Notice. If you are a European Union resident, here is our EU Applicant Privacy Notice. FourKites is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At monday.com, we help teams get more work done. We are the best AI work platform that empowers teams to automate, build, and scale their impact end-to-end with tools that actually execute the work for you. With over $1B in ARR, 250,000+ customers, and a global team, we’re serious about building a product people love to use and giving our employees the same ownership and flexibility to shape the way the world works. Our team is growing and we are looking for an Implementation Consultant to join our Professional Services team! You'll work closely with customers to address their business needs through the design and build of solutions on monday.com. There are a few things we take really seriously here at monday.com: building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique (and fun) to provide support in an environment where the vast majority of interactions are so positive. In this role, you will train, advise and consult with customers to optimize their use of monday.com products during the course of an implementation project or ongoing managed services engagement. You will also be interacting with customers and internal account teams to ensure customer success while planning and managing these projects! - 2+ years of experience as an implementation consultant, managed services consultant, customer success manager, technical project manager, or other technology consulting role, preferably in a B2B SaaS environment - Experience leading software implementation or managed services projects that required hands-on build and system configuration - Experience with project management, CRM, service desk, and/or collaborative work management software - Strong project management and problem solving skills - Detail-oriented with the ability to rapidly learn and take advantage of new concepts, business models, and technologies - Strong customer-facing and presentation skills with the ability to establish credibility with client stakeholders and executives - Ability to clearly articulate technical topics to a non-technical audience - Knowledge of APIs (GraphQL) and other integration tools (make.com) is beneficial - Understanding of AI and its use in streamlining work productivity is a bonus! - Superb written and verbal communication skills - Positive attitude, empathy, and high energy - Ability to take initiative and adapt - BA or BS degree preferred What monday.com can offer you: - Opportunity to join an innovative, proven company with big ambitions, competitive salary and benefits, bonus potential, and some roles are eligible to take part in the company equity incentive program - A team that values transparency and collaboration while having fun while we work - Monthly stipends for food, wellness, and commuter/remote work - Fully dedicated learning and development team that provides opportunities for employees to grow, gain new skills, master AI tools, and participate in workshops - Award winning work environment - named a "Best Place to Work" by Built In as well as "Great Place To Work" certified. - We foster diversity, inclusion, and belonging through our Employee Resource Groups in addition to providing access to resources and education to support our team, facilitate conversations, and encourage understanding - A global work environment with employees in New York, Tel Aviv, London, Sydney, São Paulo, Tokyo, and more Please note that this role is on a hybrid model in Atlanta. Visa sponsorship for this role is currently not available. monday.com is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.