• Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues • Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns • Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business • Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis • Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics • Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions • Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts • Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights • Develop best practices within the Operations organization through internal collaboration • Stay current with best practices, strategies, and industry standards related to digital marketing • Oversee all billing and account reconciliation for assigned Self-Service accounts

DeepIntent is leading the healthcare advertising industry with data-driven solutions built for the future. From day one, our mission has been to improve patient outcomes through the artful use of advertising, data science, and real-world clinical data. For more information visit, www.DeepIntent.com. What You’ll Do: We are currently seeking an experienced Technical Account Manager (TAM) to join our Platform Operations team based in NYC. The TAM will have programmatic trading experience in a client-facing capacity and be responsible for supporting our Self-Service clients, providing them hands-on support to onboard, launch and optimize campaigns within DeepIntent’s Healthcare DSP. Our TAMs work with agency clients to deeply understand their business goals with a focus on achieving success using DeepIntent’s solutions. - Ownership of all post-sale client communication, managing day-to-day operations and account oversight for our Self-Service clients and performing initial troubleshooting of customer issues - Develop expert-level knowledge of the DeepIntent marketing platform with the ability to train and guide clients to ensure the success of their campaigns - Maintain up-to-date information on all accounts and campaigns in our CRM, creating transparency across the business - Develop and grow strong relationships with clients through exceptional client service, proactive insights and critical analysis - Manage pacing and delivery, identifying the opportunity for campaign optimizations based on each client’s success metrics - Manage the onboarding process for all new accounts including the development and training of all DeepIntent’s solutions - Work closely with Sales and other internal counterparts to identify growth opportunities and strategic recommendations for all accounts - Work with the Engineering & Product teams to continue improving the platform and DeepIntent’s offerings by sharing client feedback and your own insights - Develop best practices within the Operations organization through internal collaboration - Stay current with best practices, strategies, and industry standards related to digital marketing - Oversee all billing and account reconciliation for assigned Self-Service accounts Who You Are: - 2+ years of experience in Campaign Management, Account Management and/or Customer Success role within the Ad Tech or Digital Media space working with advertisers and agencies - Strong knowledge of the ad-tech ecosystem, key industry partners and technical market standards (ad serving, SSP, DSP, IAS, DV, etc.) - You have a passion for digital and a keen understanding of the digital advertising landscape - experience in healthcare is a plus! - You are excited about the opportunity to work in a rapidly-growing business which adapts quickly based upon your insights - You are detail oriented and organized with experience managing multiple projects and accounts - You have prior programmatic trading experience within an agency or 3rd party trade desk - Strong verbal and written communication skills - Proven track record of success owning customer relationships, hands-on experience in a DSP, prior ownership of client meetings, QBRs, product training, data analysis, and strategic business reviews DeepIntent is proud to offer a competitive compensation package inclusive of a base salary range of $90,000 -$105,000. The base salary range takes into consideration each candidate's skills, experience and qualifications. In addition, we offer a quarterly bonus plan and competitive benefits as well as many other company offerings. We believe great work starts with great support. That’s why DeepIntent offers a competitive, holistic benefits package designed to empower you both professionally and personally. Here’s what you can expect when you join our team based in the US: Competitive base salary plus performance based bonus or commission, comprehensive medical, dental, and vision insurance, 401K match program, Unlimited PTO policy and paid holidays, remote friendly culture with flexible work options, career development and advanced education support, WFH and internet stipends, plus many more perks and benefits! Here’s what you can expect when you join our team based in India: Competitive base salary plus performance based bonus, comprehensive medical insurance, and paid holidays. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement and health and wellness allowance plus many more perks and benefits! Here's what you can expect when you join our team based in Europe: Competitive base salary plus performance-based bonus, comprehensive medical insurance, and flexible PTO. Hybrid-friendly culture with flexible work options, professional development reimbursement, WiFi reimbursement, and parental leave plus many more perks and benefits! DeepIntent is committed to bringing together individuals from different backgrounds and perspectives. We strive to create an inclusive environment where everyone can thrive, feel a sense of belonging, and do great work together. DeepIntent is an Equal Opportunity Employer, providing equal employment and advancement opportunities to all individuals. We recruit, hire and promote into all job levels the most qualified applicants without regard to race, color, creed, national origin, religion, sex (including pregnancy, childbirth and related medical conditions), parental status, age, disability, genetic information, citizenship status, veteran status, gender identity or expression, transgender status, sexual orientation, marital, family or partnership status, political affiliation or activities, military service, immigration status, or any other status protected under applicable federal, state and local laws. If you have a disability or special need that requires accommodation, please let us know in advance. DeepIntent’s commitment to providing equal employment opportunities extends to all aspects of employment, including job assignment, compensation, discipline and access to benefits and training. CCPA Notice: If you are a California resident applying for a role at DeepIntent, we may collect personal information as part of the application process in accordance with the California Consumer Privacy Act (CCPA). To learn more about the categories of information we collect and your rights, please contact PeopleOps@deepintent.com to see our full Applicant Privacy Notice.

Role Description WSDOT is seeking a Technology Vendor Management Specialist to support the agency’s continuous modernization efforts by coordinating third-party technology services, contracts, and vendor relationships that deliver reliable and compliant Information and Operational Technology solutions. This role will assist with vendor management projects, monitor contract and procurement activities, support technology acquisitions from planning through implementation, and collaborate with internal teams, leadership, and external partners to ensure services align with agency standards, policies, and business needs. Working under the guidance of senior staff, the position will contribute to research, analysis, reporting, and process improvement while helping manage RFx activities and enterprise IT contracts across the organization. A strong candidate will demonstrate foundational knowledge of IT and procurement practices, analytical and organizational skills, customer service orientation, and the ability to manage priorities and build effective working relationships. Among the varied range of responsibilities held within this role, the Technology Vendor Management Specialist will: - Support WSDOT IT vendor management activities in compliance with strategic, tactical, and operational plans. - Research available technologies, analyze for fit within the existing environment, and identify proper technical criteria and requirements for selection. - Collaborate with internal partners including project and business resources, sourcing, and procurement to develop criteria and best practices for vendor selection. - Serve as an internal and external contact regarding system and service requirements, coordinate issues across multiple technology disciplines and report findings to Technology Vendor Management team. - Maintain effective processes for vendor contractual obligations to ensure their efficacy in meeting customer needs. - Implement and administer the Technology Vendor Management (TVM) Applications. - Support the TVM Application and provide training, support and troubleshooting for users. Qualifications - Proficient in managing the technology vendor management lifecycle of monitoring contractual obligations of technology vendors including market research, vendor selection and onboarding, performance and end-of-life processes. - Ability to improve stakeholder and vendor education and establish processes to ensure alignment with agency-wide technology strategies and vendor management goals. - Demonstrated experience formulating and defining vendor management systems scope and objectives through research and fact-finding, develop or modify moderately complex information systems. - Skilled in researching different technology and providing technical consultation to internal stakeholders, advising on IT solutions that meet functional, operational, and strategic needs. - Proven ability to communicate complex technical information clearly and effectively to non-technical users. - Working knowledge and proficiency of hardware and software technologies commonly used in enterprise environments, such as Microsoft Office Suite, SharePoint, Power BI, and Azure DevOps, including their functions and support needs. - Demonstrated proficiency in identifying issues, inconsistencies, or risks in technical specifications and contract documents. - Skilled in reviewing and editing vendor management documentation and contracts to identify and correct errors, omissions, and inconsistencies. - Ability to assess technical and contractual documentation. - Demonstrated ability to complete assignments within established timelines and monitor priorities across concurrent projects and vendor engagements. - Skilled in working independently and proactively to ensure high-quality outcomes in dynamic, deadline-driven environments. - Actively demonstrates a commitment to learning and growth. - Takes action to meet the needs of others. Requirements - Demonstrated knowledge of information technology systems, data management practices, and enterprise environments, with the ability to support vendor coordination, monitor service performance, and assist in issue resolution, typically obtained through formal education, extensive experience and/or relevant certifications. - A broad knowledge base spanning multiple technology and business disciplines and an understanding of technology systems, applications, and infrastructure. - Ability to support the implementation of IT systems, applications, and vendor solutions by applying an understanding of enterprise-level processes, infrastructure, and technology alignment. - Experience analyzing technical business processes, managing data and databases, and producing accurate information to support decision-making and operational improvements. Benefits - Work-Life Balance – Flexible schedule options available, including telework options for eligible positions. - Paid Leave – In addition to 12 paid holidays, full-time employees earn up to 25 paid vacation days per year. - Tuition Assistance – Options for assistance with education expenses, including tuition reimbursement programs and eligibility for federal student loan forgiveness. - Plan For Your Future – Comprehensive benefits package including a variety of healthcare options and state retirement programs.

Role Description Du bist ein technischer Stratege, der Verantwortung nicht nur bis zum Go-Live, sondern weit darüber hinaus übernimmt? Du verstehst es, komplexe IT-Lösungen nicht nur zu verkaufen, sondern deren stabilen Betrieb und kontinuierliche Weiterentwicklung in einer kritischen Infrastruktur organisatorisch sicherzustellen? Wenn du die Digitalisierung des Gesundheitswesens als langfristige Mission begreifst, suchen wir dich als (Senior) Service Owner & Key Account Manager (m/w/d). In dieser Position bist du der „Owner“ für unsere wichtigsten Kundenbeziehungen – und zwar über den gesamten Lebenszyklus hinweg. Du bist die zentrale Instanz, die den Brückenschlag zwischen Vertrieb, technischer Implementierung und dem laufenden operativen Betrieb meistert. Du sorgst dafür, dass unsere Lösungen beim Kunden nicht nur eingeführt werden, sondern dauerhaft performant und wertstiftend laufen. Deine Aufgaben: - End-to-End Delivery & Operations: Du verantwortest die Planung, Steuerung und den stabilen Betrieb unserer Lösungen bei Großkunden. Du bist der organisatorische Ankerpunkt für die Service-Qualität und die Einhaltung von SLAs. - Operative Betriebsverantwortung: Du überwachst den „Run“-Modus deiner Accounts. Bei kritischen Vorfällen agierst du als Eskalationsinstanz und koordinierst die Kommunikation zwischen dem Kunden und unseren internen Tech-Teams (Incident- & Problem-Management). - Strategisches Account Management: Du betreust Key Accounts ganzheitlich. Du sicherst die Retention durch operative Exzellenz und bist erste:r Ansprechpartner:in für alle fachlichen und organisatorischen Belange. - Technical Solution Design & Rollout: Du erstellst technische Konzepte und Leistungsbeschreibungen für Erweiterungen. Du begleitest Rollouts organisatorisch und stellst sicher, dass die Transition in den Regelbetrieb reibungslos erfolgt. - Lifecycle Management & Roadmap: Du dokumentierst Kundenbedürfnisse und operative Herausforderungen präzise. Du spiegelst diese in die Produktentwicklung zurück, um die Zukunftsfähigkeit der Lösungen im laufenden Betrieb zu garantieren. - Kommerzielle Steuerung: Du kalkulierst Preise für Zusatzprojekte und Service-Erweiterungen eigenständig und führst Verhandlungen souverän zum Abschluss. - Proaktive Prozessberatung: Du analysierst die Workflows deiner Kunden im Live-Betrieb und identifizierst Potenziale für Optimierungen oder Upsells, die den operativen Mehrwert erhöhen. Qualifications - Mehrjährige (mindestens 5+ Jahre) Berufserfahrung im technischen Account Management, im IT-Projektmanagement oder als Service Delivery Manager (SaaS/IT-Umfeld). - Du hast Erfahrung in der organisatorischen Verantwortung von IT-Services und bewahrst auch in kritischen Betriebssituationen einen kühlen Kopf. - Du denkst in Prozessen und Strukturen. Ein Projekt ist für dich erst dann erfolgreich, wenn es im Alltag des Kunden stabil und wartbar funktioniert. - Du hast eine hohe Affinität zu Software-Architekturen und verstehst die operativen Anforderungen an moderne Cloud- oder On-Premise-Lösungen. - Du agierst auf Augenhöhe mit IT-Leitern und C-Level-Entscheidern und kannst komplexe operative Sachverhalte klar vermitteln. - Fließendes Deutsch und sehr gutes Englisch sind essenziell. Requirements - Erfahrung mit der Telematikinfrastruktur (TI) oder im Healthcare-Sektor. - Zertifizierungen im Bereich IT-Service-Management oder Projektmanagement. Benefits - Du trägst reale Verantwortung für die Stabilität digitaler Prozesse in Krankenhäusern und Praxen. - Remote-First & Flexibilität: Arbeite dort, wo du am produktivsten bist. - Unbefristeter Vertrag, wettbewerbsfähige Vergütung (Zielgehalt: 75€k - 90€k), Weiterbildungsbudget und modernstes Equipment. - Monatliches Budget für Fitness/Wellness sowie 28 Tage Urlaub. - Ein hochprofessionelles, internationales Team mit flachen Hierarchien und echtem Zusammenhalt.